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All 1 Rye hotels

Courtyard Rye

3.0 of 5 Hotel   |   631 Midland Avenue, Rye, NY 10580
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Ranked #1 of 1 Hotels in Rye
A recent review
3 of 5 stars reviewed 2 weeks ago
shooshoohutton Tenino, Washington
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140 reviews from our community

Traveler rating
    33
    57
    33
    11
    6
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46
28
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31
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tenino, Washington
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Great customer service. Requested to change room (some rooms face Metro North rail road and its very loud) the next morning and it was immediately taken care of. Mario and Jason were extremely affable and attentive. Unfortunately, my husband and I wouldn't return not due to the service but because as soon as we walked in we began to sneeze... More

Was this review helpful? Yes
Mario B, Assistant General Manager at Courtyard Rye, responded to this review

Hi Shooshoohutton, Thank you so much for giving us feedback! I'm happy to hear Jason and I were affable and attentive to you and your husband. I will be sure to share your review with him! I apologize for the reaction you had to our cleaning products. Please give us a try again, I'll ensure you're blocked into a room... More

Mesa, Arizona
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I have stayed in Marriotts for the past 25 years and always was very satisfied. I stayed in the Courtyard Marriott in Rye many years ago and it was very nice then. Recently, I had a family emergency and I immediately chose the Courtyard Marriott to stay at because I thought I could count on it to be up to... More

Was this review helpful? Yes
Mario B, Assistant General Manager at Courtyard Rye, responded to this review

Dear Lisa C, Thank you for choosing our hotel on such short notice. I'm sorry to hear about your family emergency, I hope everything works out for the best. I apologize our carpets were not up to your standard, or Marriott standard. We're currently in the process of having our entire public carpets steam cleaned. The process should be complete... More

Mamaroneck, New York, United States
1 review
4 of 5 stars Reviewed September 24, 2014

We stayed as a family at the Courtyard for 4 days whilst we visited the local area. The bigger room we booked (apologies I can't remember the name) was spot on for our needs with the fold out sofa-bed, without feeling too cramped. The fold out bed itself was not great but i think it would be unreasonable to expect... More

Was this review helpful? Yes
Mario B, Assistant General Manager at Courtyard Rye, responded to this review

Dear Scarlett, Thank you for staying with us, not 1x but 2x! We appreciate your loyalty and feedback. Hope to see you again soon! Safe travels! More

Starkville, Mississippi, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 14, 2014

I chose this hotel because it is convenient to take a train to the city but I did not realize it is too close to the railway until I really tried to get asleep there. We stayed three nights there and I spent almost the whole first night to get familiar with the train noise. BTW, they distribute me two... More

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Mario B, Assistant General Manager at Courtyard Rye, responded to this review

Hi Sodaorchid, Thank you for staying with us, thank you also for giving us feedback. I'm glad our location met your needs, close proximity to the train station. I encourage you to visit again, we'll provide you an interior facing room or room opposite the train for a sound sleep. I'm sorry your two rooms were not next to each... More

1 review
1 of 5 stars Reviewed September 2, 2014 via mobile

Not only was the room filthy & bathroom was damaged, our credit card was charged a rate not even close to the confirmed price. The manager denied charging anything when we pulled up our banking info there was a release. An hour later a different hold was placed. Finally after two weeks the correct amount was paid. Wish I could... More

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Mario B, Assistant General Manager at Courtyard Rye, responded to this review

Dear skervinsmom, Thank you for staying with us. Thank you also for providing feedback, and giving us the opportunity to improve. I apologize your stay did not meet your expectations, or Marriott standards. I've addressed your concerns and pictures with my housekeeping staff. Please give us another try, I will ensure you have a flawless stay! In regards to the... More

Contributor
16 reviews 16 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 19, 2014

The front desk staff were very friendly and helpful. The room was comfortable-- bed and pillows were soft and cozy. Everything was clean and well maintained. Starbucks coffee was a plus. Pool was lovely after a long day driving. My ONLY complaint would be that the pool towels are a bit small...

Was this review helpful? Yes 1
Mario B, Assistant General Manager at Courtyard Rye, responded to this review

Hi carabaggott73, Thank you for taking time out of your day, and providing our hotel positive feedback on Tripadvisor! It's always great to hear about a positive stay! Safe travels, come back soon! More

Drummondville, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 11, 2014

The Hotel is very clean, and they have rooms with a microwave when staying longer. The staff was very nice and carring.They have a pool this was nice since we were travelling with 2 young kids. We stayed 3 nights this time to visit family and will go back there when we go back to NY.

Was this review helpful? Yes
Mario B, Assistant General Manager at Courtyard Rye, responded to this review

Dear Helene, Thank you for taking the time to write a Tripadvisor response. We appreciate your feedback and your decision to stay with us. I’m happy to hear our hotel met the needs of your family. We look forward to having you with us again! Please contact me directly for your next booking, I would love to meet you and... More

Princeton, New Jersey
Top Contributor
95 reviews 95 reviews
44 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 5, 2014

Outstanding customer service, Bistro service and food outstanding for a limited menu. Fitness room equipment very good in a limited space with two treadmills, elliptical and free weights. Room A/C a bit noisy occasionally but very cold when needed; bed too soft for good back health but otherwise a clean room with plenty of space. Lighting at bathroom sink below... More

Was this review helpful? Yes 1
Mario B, Guest Relations Manager at Courtyard Rye, responded to this review

Dear Alan, Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with our Courtyard Rye family. I'm happy to hear our hotel and service met your needs. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. I will address the a/c and bathroom lighting issue... More

Philadelphia
Top Contributor
72 reviews 72 reviews
20 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed August 4, 2014

We had a suite and were very happy with the large size and cleanliness. They have a pool, a very small workout room and casual eating in the lobby. Tip, get there before 9:30am for breakfast, they close up right at 9:30am! Fantastic front desk service, super friendly!

Was this review helpful? Yes
Mario B, Guest Relations Manager at Courtyard Rye, responded to this review

Dear Mrsgeegs, Thank you for taking the time to provide us your feedback. We are delighted that your stay with the Courtyard Rye was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver... More

Dover, New Hampshire
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 14, 2014

I stayed in this hotel on a trip from New Hampshire to Maryland - with my daughter, granddaughter and a friend. We were road weary when we arrived and Jason checked us in quickly and efficiently. He was friendly, courteous and professional. The hotel is very convenient, right off the highway (literally, you go straight into the hotel parking lot... More

Was this review helpful? Yes 2
General_MRye, General Manager at Courtyard Rye, responded to this review

Good evening. I would like to thank you for taking the time to write a review about your experience and for recognizing Jason for his efforts. I am happy to hear your stay with us was an enjoyable one. I am truly fortunate to have a wonderful staff. On behalf of the entire team, we look forward to welcoming you... More

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Additional Information about Courtyard Rye

Address: 631 Midland Avenue, Rye, NY 10580
Location: United States > New York > Westchester County > Rye
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Rye 3*
Number of rooms: 133
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Also Known As:
Courtyard Rye Hotel Rye
Rye Courtyard
Rye Marriott

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