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Hilton Garden Inn Islip MacArthur Airport

3.0 of 5 3485 Veterans Memorial Highway, Ronkonkoma, NY 11779
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Certificate of Excellence 2014
Hilton Garden Inn Islip MacArthur Airport
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Hilton Garden Inn Islip MacArthur Airport
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315 reviews from our community

Traveler rating
    165
    106
    28
    10
    6
See reviews for
100
56
27
103
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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    (51)
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Voorheesville
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

I liked this hotel. The staff was very accommodating and friendly. The room was clean and well furnished and the bed was very comfortable. The only drawback was the noisy heating system. I resolved this by lowering the temperature in the room. Fortunately, I sleep well in a very cool room. This is a great place to stay.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thanks for sharing your experience at the Hilton Garden Inn Islip/ MacArthur Airport. We're so happy to see that you enjoyed your stay with us. Our goal is not only to meet the expectations of our guests, but to exceed them. I'm very sorry to hear about the disturbance your heater caused, but you can count on us to address... More 

Amarillo, Texas
Contributor
17 reviews 17 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Hotel is only 5-10 minutes from the Islip MacArthur airport. Right on a main highway so it's easy to find. Room was nice and included both a microwave and small refrigerator. Two things I would rate negatively: (1) there is no complimentary breakfast; there is a breakfast buffet for $12/person, and (2) walls in the rooms are very thin; I... More 

Was this review helpful? Yes
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thank you for taking the time to review our hotel. We truly value your feedback. As a standard, breakfast is not complimentary in all Hilton Garden Inns. I'm very sorry we fell short of your expectations in that respect, but can assure you that is a brand standard. I'm also sorry to hear that your stay was interrupted by noise... More 

Wallingford, CT, United States
1 review
2 of 5 stars Reviewed 1 week ago

I stayed at the hotel from Saturday Feb 21st - Sunday Feb 22nd, 2015. I was informed of a $7 charge for breakfast (if I accept) when I made the reservation. I accepted. I then went to enjoy the previously paid for breakfast the next morning prior to check-out. It was then that I learned that if I were going... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thank you for reviewing our hotel. I'm sorry to hear about the confusion regarding your breakfast bill. The satisfaction of all of our guests is always priority number one and we certainly do not want our guests to experience any unpleasant surprises at any time. If the issue has not been cleared up, please feel free to contact me at... More 

Locust Valley, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Beds are extremely comfortable. Hot breakfast available. Made to your specificatons. We did have a problem with the heater. They were more than willing to move us to another room. The beds are very comfortable.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thank you for sharing your experience at the Hilton Garden Inn Islip/ MacArthur Airport. We're happy to see that you were able to get a good night's sleep with us. Our team is taking a look at the room where you experienced an issue with the heat to ensure that none of our other guests experience the same issue. Thanks... More 

Visalia, California
Top Contributor
60 reviews 60 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 5 days and were very happy with our choice. Our room had 2 queen beds which were comfortable, desk and two chairs, coffee machine, refrigerator and hair dryer. There is a business center on the first floor with 2 computers and two printers. They have coffee available from 4 or 5 am on weekdays and I... More 

Was this review helpful? Yes
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thank you for taking the time to review the Hilton Garden Inn Islip/ MacArthur Airport. We're so happy to see that you enjoyed your stay with us and we sure do appreciate the recommendation to other travelers. Thanks again and we hope to see you again soon! More 

Southampton, New York
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I was traveling with a friend and had reservations for the night before our early morning flight. Unfortunately, our plans changed when our flight was cancelled due to icy conditions. Needles to say we were disappointed. That's when the helpful and concerned staff made all the difference. We were given complimentary breakfast vouchers and had several hours access to the... More 

Was this review helpful? Yes 1
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thank you for sharing your experience at the Hilton Garden Inn Islip/ MacArthur Airport. We're so happy to see that we were able to help you our during a frustrating travel experience. We truly appreciate the feedback and we look forward to being of service again in the future. More 

edison, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

For the Valentine's Day, I booked the room it is a very nice hotel very helpful staff. The rooms are massive with nice sofa and coffee table area. Beds are luxurious and comfy and the bathrooms are very clean. They also have a restaurant on premise they have nice breakfast buffet, lunch and dinner is also served at the restaurant... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 3
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thank you for taking the time to share your experience at the Hilton Garden Inn Islip/ MacArthur Airport. We're so happy to see that you enjoyed your getaway with us and we can't wait to be of service again. See you next time! More 

Albany, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

This hotel has employees who do not show common courtesy to the travel. I lost and item and called back multiple times and never received a call back. This hotel needs to hire employees who understand the traveler.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thank you for taking the time to share your experience at our hotel. I'm so sorry to hear about your lost item. We understand how difficult traveling can be at times and we strive to help all of our travelers make that experience as seamless as possible. If I can be of assistance in recovering your item, please feel free... More 

Wantagh, NY
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Having used all the NY area airports and finding them a little less daunting than walking on water, I was thrilled with the amenities offered here. We were greeted cordially and offered fresh coffee upon arrival. The desk clerk made all the arrangements to get us to the airport for a VERY early flight. The room was clean, quiet and... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thanks you for taking the time to review the Hilton Garden Inn Islip/ MacArthur Airport. We're so happy to see that we were able to make your stay comfortable and efficient. We really appreciate the feedback and we hope to see you again soon. More 

Shrewsbury, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The pool was down because it was being updated and refurnished. Everything else seems to have been recently refurnished, we genuinely believed that the building was new because it was so clean. The staff was all extremely nice. It was a typical hotel, but fresh, clean, comfortable.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thank you for taking the time to share your experience at the Hilton Garden Inn Islip/ MacArthur Airport. We're so sorry to hear that you stayed with us under the circumstances. We are happy to see that we were at least able to make your stay comfortable, especially during the snow storm. We's also like to apologize for the heating... More 

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Additional Information about Hilton Garden Inn Islip MacArthur Airport

Address: 3485 Veterans Memorial Highway, Ronkonkoma, NY 11779
Phone Number:
Location: United States > New York > Ronkonkoma
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Islip MacArthur Airport 3*
Number of rooms: 164
Reservation Options:
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Also Known As:
Hilton Garden Inn Islip Macarthur Airport Hotel Ronkonkoma
Ronkonkoma Hilton Garden Inn
Hilton Garden Inn Ronkonkoma
Hilton Ronkonkoma

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