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Hilton Garden Inn Islip MacArthur Airport

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3485 Veterans Memorial Highway, Ronkonkoma, NY 11779
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Hilton Garden Inn Islip MacArthur Airport
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Hilton Garden Inn Islip MacArthur Airport
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332 reviews from our community

Traveler rating
    174
    112
    28
    12
    6
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105
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111
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Port Jefferson, New York
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed here to celebrate our 38th anniversary with a quick getaway. We got the bed and breakfast package. The room was excellent, pool area nice. Very friendly check in. Unfortunately there was a wedding overnight which made the breakfast the next morning a bit of a disaster. There were no tables cleaned off. We sat at... More 

Was this review helpful? Yes 1
Southington, Connecticut
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everything about the stay, except the noisy AC unit in room 427, was perfect. Thomas and Chelsea were both present at check in and check out and they are the types of people everybody wants to have working their hotel! The room was spotlessly clean. Breakfast was great as were the wait staff. I will be back.

Was this review helpful? Yes 2
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thank you for taking the time to share your experience at the Hilton Garden Inn Islip/ MacArthur Airport. We're very lucky to have associates like Thomas and Chelsea and the rest of our team. We really appreciate the review and we will see you next time. More 

Stockton, California
Top Contributor
97 reviews 97 reviews
36 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have heard excuses and reasons why things are not right at a hotel in the past, but blaming weddings for elevators not working and no heat in rooms was a bit much. Initally, the front desk experience was not good; the staff was disorganized and overwhelmed by having more than a couple people wanting to check in at the... More 

Was this review helpful? Yes
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thank you for sharing your experience at our hotel. I'm so sorry to hear that we fell short of your expectations during your stay. We truly value your feedback and you can count on us to do whatever it takes to ensure we are able to not only meet but exceed the expectations of all of our guests in the... More 

Islip, New York, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Quiet, clean, lovely room and helpful staff made for an excellent business trip. The restaurant was very good, the breakfast was cooked to order, and the staff provided us with free bottled water. I highly recommend this establishment and would definitely stay here again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thank you for taking the time to share your experience at the Hilton Garden Inn Islip/ MacArthur Airport.. We appreciate your recommendation and we hope to see you again soon. More 

Hanson, Massachusetts
Top Contributor
60 reviews 60 reviews
15 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here recently for 1 night. We booked two separate rooms. When we went to go into the rooms, for some reason the keycard for one room would not work. After having the front desk people remake key cards two times, it was decided to move us to another room (they did have to replace the whole swipe mechanism on... More 

Was this review helpful? Yes 2
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thanks for taking the time to share your experience at the Hilton Garden Inn Islip/ MacArthur Airport. I'm so sorry to hear that your stay started off on the wrong foot, although I am happy to hear that our team was able to get you moved to another room quickly. Our goal is to not only meet, but to exceed... More 

Pittsburgh, Pennsylvania
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently stayed 1 night at this hotel while on business. I arrived around 10pm, and was greeted by a cordial, welcoming front desk staff. I was a little disappointed that the restaurant, bar, pool, and fitness room all closed at 10pm, which left me with few options for entertainment. Other than that, the room was comfortable and clean. The... More 

Was this review helpful? Yes 2
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thank you for sharing your experience at the Hilton Garden Inn Islip/ MacArthur Airport. Your feedback means so much to us. We're sorry to hear that you missed out on being able to use some of the hotel's amenities after arriving later in the evening. We hope you might get to join us again and take advantage of our newly... More 

Greensburg, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It's clear the HGI in Islip has done some renovation. The lobby was very impressive. Rooms were neat and clean. I was pretty sure I asked for a king room but was given a queen. When I asked for a king, somebody escorted me to my new room within minutes, and nobody gave me a hard time when I realized... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thank you for taking the time to share your experience at the Hilton Garden Inn Islip/ MacArthur Airport. We really appreciate your feedback. I'm sorry to hear that there was a mix up with the type of room you had requested, but I'm glad our team was able to correct it for you quickly. Thanks again for choosing to stay... More 

Annapolis, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Softest hotel towels I've ever used. Yummy breakfast, although not included in room charge. Lots of space and very clean. Pillows were not great, but the bed was very comfortable. Keurig in the room was a plus!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 3
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thanks for taking the time to share your experience at the Hilton Garden Inn Islip/ MacArthur Airport. We're so happy to hear that you enjoyed your stay with us. We realize there are so many options when you travel, so thank you for choosing to stay with us. We hope to see you again soon. More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I travel quite a bit for work. I don't think I've ever stayed in a Hilton Garden Inn until this one, but I will definitely do so again. I was very impressed by the quality of this mid-tier hotel. It's quite a bit nicer than a Hampton Inn or a Holiday Inn Express. I would say it's most similar to... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thank you for taking the time to share your experience at the Hilton Garden Inn Islip/ MacArthur Airport. We truly appreciate your feedback, especially coming from a seasoned traveler. We're so happy to see that you enjoyed your stay and look forward to seeing you again next time! More 

london, Canada
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very good hotel to stay in, was close to where my daughter lives. I was in town to attend her wedding reception. The staff were very friendly and helpful. The hotel was clean both inside and out. I would definetly stay here again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thank you for taking the time to share your experience at the Hilton Garden Inn Islip/ MacArthur Airport. On behalf of our entire team, Congratulations on your daughter's wedding! We truly appreciate your kind words and for allowing us to host your family during such a momentous occasion. Thanks again and we look forward to the next opportunity to be... More 

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