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Hilton Garden Inn Islip MacArthur Airport

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3485 Veterans Memorial Highway, Ronkonkoma, NY 11779
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Hilton Garden Inn Islip MacArthur Airport
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Hilton Garden Inn Islip MacArthur Airport
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372 Reviews from our TripAdvisor Community

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Traveler rating
    196
    122
    30
    17
    7
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118
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120
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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Greenville, South Carolina
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I was in town and needed a hotel in this area of Long Island. I tried to book this hotel for two nights but it was booked the second night. The hotel is very close to MacArthur Airport is recently updated and very clean. There were no issues and everything was smooth. The room was nice and spacious. The staff... More 

Was this review helpful? Yes
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I loved this hotel! It was my first time in NY. I was here for a friends wedding the staff is friendly and helpful. The hotel was about 5mins away from the wedding which was very convenient. The rate was affordable and the room was clean and spacious. Next time I am in Long Island this will be the place... More 

Was this review helpful? Yes 2
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thanks for taking the time to share your experience at the Hilton Garden Inn Islip/ MacArthur Airport. We certainly appreciate the recommendation. See you next time! More 

Birmingham, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Hilton Garden Inn for our family reunion and we had a great time! The staff was superior and the rooms were clean. We had an enjoyable time and we thank everyone for their kindness and superior service. I think they deserve a raise!!!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thank you for taking the time to provide your feedback at the Hilton Garden Inn Islip/ MacArthur Airport. We're so happy you enjoyed your stay with us for your family reunion. We're so fortunate to have such a great staff and we thank you for recognizing their efforts. Thanks again for choosing to hold your event here and we hope... More 

Naples, Florida
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Staff new or otherwise untrained, management seems to not exist . Housekeeping not up to par. Overall not a good Hilton Representative. Only stay here if there are no rooms available or changes are made. Our stay was late June 2015.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thank you for taking the time to share your experience with us. We're so sorry to see that we fell short of your expectations during your recent stay. This certainly isn't the level of service we strive to deliver and we'll absolutely be reviewing our processes to ensure that we do not miss the mark again. We truly appreciate the... More 

South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Staff here was always available and easy to relate to. Our children and grandchildren met us here and we swam in the pool with no disruption. Overall a nice experience, however the mattress on our bed was very hard and noisy with every movement.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thank you for sharing your experience at the Hilton Garden Inn Islip/ MacArthur Airport. We're so happy to see that you enjoyed your stay with us and were able to have your children and grandchildren over to use the pool. I'm sorry to see that the mattress was not to your liking. Next time you're in the area, stop by... More 

Houston, Texas
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for husband's 50th High School Reunion at the same time as two major weddings. Excellent service and room accommodations. The only hiccup was at the restaurant on Friday evening when the demand far surpassed the supply. They were upfront about it and we were able to make alternate arrangements. The hotel staff was accommodating and very helpful. The... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thank you for taking the time to review the Hilton Garden Inn Islip/ MacArthur Airport. We're so sorry about not being able to accommodate you that Friday evening in the restaurant. The volume was much higher than usual and we obviously missed the mark. We are happy to see however, that the staff was able to make you comfortable throughout... More 

Newark, Delaware, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were stuck in Ronkonkoma NY for two extra days and ended up switching hotels, thank heavens. Our stay here was extremely pleasant. Room and bathroom are extra-large, deliciously comfy bed and comforter!! Extremely clean and modern furnishings. Room service was fast and delicious. The best part: reasonable price! I was shocked at how nice the accommodations were for the... More 

Was this review helpful? Yes 2
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thank you for taking the time to share your experience at the Hilton Garden Inn Islip/ MacArthur Airport. We're so happy you switched hotels and joined us for the rest of your stay. I'm glad you found the hotel to be accommodating and we hope to see you again soon. More 

Chandler, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I arrived at 11pm. It looked as if a wedding party was going on. With that said, my room was extremely quiet. I was never awakened by noise. My only complaint is that I was not explained where my room was so I could park closer to my room.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thank you for reviewing the Hilton Garden Inn Islip/ MacArthur Airport. We're delighted to see that you enjoyed your stay, even with so many groups in the hotel. Our staff makes it a point to ensure that all of our guests are able to relax and get a good night's sleep no matter what else is going on in the... More 

Weeki Wachee, Florida
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is so close to the airport and very close to our children. Check-in was quick and easy. Our room was clean. We used the refrigerator but didn't use the microwave or coffee maker, but they were there if we wanted to. The bathroom was really nice with enough towels. There were a few wedding parties on the premises... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thank you for taking the time to share your experience at the Hilton Garden Inn Islip/ MacArthur Airport. We really appreciate your recommendation to other travelers. Even with wedding parties staying, our staff makes it a priority to ensure all of our guests are able to get a good night's sleep undisturbed and I'm so happy to see that we... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

My husband and I stayed at the Hilton Garden Inn for 4 nights. The hotel is very nice. The room is spacious and was very clean. The front desk staff was mostly friendly and we were very pleased when we got to the room. The price of the room is great for the hotel and the nice room. There is... More 

Was this review helpful? Yes
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review

Thank you for taking the time to review our hotel. Our goal is to not only meet, but exceed the expectations of all of our guests and I apologize for missing that mark during your stay. Your experience has provided us with a great baseline to evaluate our performance and make necessary improvements. We truly value your feedback and hope... More 

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