My husband and I had stayed at this hotel a few times prior, in 2003 & 2004. It was a nice little place, very clean with very friendly staff. We recently traveled to Florida to go on a cruise, and flew through the Rochester Airport (about 2 hours from our home). Due to airline delays, we didn't arrive home from... more

Was going to book this place through AAA but hotel website was much easier and able to declare AAA rate there. The hotel is very conveniently located near city and shopping and right off the highway. Cracker Barrel is next door for eating if desired and prices are cheap there. We walked in at midnight with two sleepy kids. The... more

Our stay here was related to taking our son to freshman orientation at RIT, so hotel was totally booked. 9 p.m. first night, I discovered bugs in our bed. Fortunately, they had an alternate room, despite hearing that they were sold out. Second room was okay, but I was not comfortable during stay because of first room experience. Staff was... more

Stayed here for 9 days while visiting a family member at Strong Memorial Hospital. This inexpensive, well run hotel was perfect for me. I had a king bed room on the 2nd floor (there is an elevator) which was very large, with brand new carpeting and fixtures. Great bed with huge comforter and good pillows. Microwave and refrigerator, free wireless,... more

My family and I (husband, kids ages 15 months and 3 1/2 years) had a very nice stay here at the end of March. The rooms were clean and presentable. It was nice to have a fridge and microwave when other hotels charge extra. The pool was clean and the pool area was nice. The breakfast was very good! They... more

Checked in and lugged my suitcase and briefcase to the 2nd floor (end of the hall) Garbage bags hanging from door knobs along my way which lead me to believe some people might be using this hotel as their apartment. (saw guys carrying laundry into their room) Got to my room to find it had not been cleaned from the... more

Stayed here for one night while driving through northern NY state. Convenient location from I90. Cracker Barrel Restaurant a short walk across the parking lot. Easy access to shopping centers and other food. The 'suite' was just a room with a small fridge and microwave. This room was not a typical suite. A small three foot tall wall about four... more

After an uncomfortable, sleepless night at the Best Western, we contacted the Comfort Suites and requested a room. They were very accomodating and put us in a room not facing 390 (even though the hotel was set back from the highway). The room was enormous (compared to the Best Western), quiet and comfortable. There was an option to set the... more

We stayed at this hotel for two nights, in a suite with two queen size beds. The room was spacious and spotlessly clean. The beds were SO comfortable, and there were plenty of extra pillows. The suite had a refrigerator and microwave, which we didn't end up using, but it was great to have it. The hotel itself was spotless... more