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Fairfield Inn & Suites West/Greece

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400 Paddy Creek Circle, Rochester, NY 14615 (Formerly Courtyard by Marriott Rochester West / Greece)
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Fairfield Inn & Suites West/Greece
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Fairfield Inn & Suites West/Greece
Fairfield Inn & Suites West/Greece
Fairfield Inn & Suites West/Greece
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48 reviews from our community

Traveler rating
    17
    16
    12
    2
    1
See reviews for
13
10
3
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
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English first
  • All months
    (48)
  • Mar-May only
    (13)
  • Jun-Aug only
    (10)
  • Sep-Nov only
    (9)
  • Dec-Feb only
    (16)
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1 review
5 of 5 stars Reviewed 1 week ago via mobile

When I checked in last night I walked in I immediately though the lobby was awesome! We checked in around 7:30. The girl who checked us in, I think her name was Brittany?, was awesome so friendly and helpful!! Our room was nice and clean thanks to Maria! I loved the note in the room saying who cleaned our room!... More 

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ROC_Jason_D, Manager at Fairfield Inn & Suites West/Greece, responded to this review

Dear valued guest, Thank you for taking the time to share your comments with fellow travelers. We will share your feed back with the team, and highlight Maria and Brittany. Please contact us directly for future reservations. Jason D'Agostino- Operations Manager More 

Denver, Colorado
Contributor
11 reviews 11 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel is clean and there are resturants close. The heat takes a long time to kick in. Also if you stay past 7 am be sure to put up the do not disturb. At 7:30 am some one walked into my room without even knocking first. Then over the next hour the cleaners tried to come in 3 time. I... More 

Was this review helpful? Yes 1
ROC_Jason_D, Manager at Fairfield Inn & Suites West/Greece, responded to this review

Dear valued guest, Thank you for sharing your feedback from your recent stay. Please feel free to contact me directly to discuss your experience at our hotel. Best regards, Jason D'Agostino- Operations Manager More 

Marietta
Contributor
17 reviews 17 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Clean and comfortable through out. Good, above the basics breakfast. VERY GOOD staff. Especially the Front Desk team. Have stayed here multiple time on business. No qualms about staying here in the future. Minutes to the airport. Plenty of restaurants within a few miles.

Was this review helpful? Yes
ROC_Jason_D, Manager at Fairfield Inn & Suites West/Greece, responded to this review

Dear valued guest, Thank you for sharing your feedback about your stay. Please contact us direct for future reservations. Thank you, Jason D'Agostino- Operations Manager More 

Toronto
Contributor
17 reviews 17 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 25, 2015

Was here with a group for tournament. Front desk staff very friendly. Good breakfast in lobby was free. Clean and good for large group to stay at airport and then travel by car to nearby arenas. Attentive room staff. Spacious room. No noise considering at airport.

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Kelli L, Front Office Manager at Fairfield Inn & Suites West/Greece, responded to this review

I'd like to take this opportunity to thank you for your most recent visit to Rochester and our hotel. I sincerely appreciate your wonderful comments and will pass them on to the staff and management. Thank you again we hope to see you during your next visit to Rochester. More 

1 review
5 of 5 stars Reviewed January 6, 2015

We stayed during Christmas week (hubby and baby). The staff were fantastic, especially Kathleen with the front desk. Our daughter got the flu on our last scheduled day. The staff was supportive, showing genuine concern for our comfort. We ended up staying an extra night as a result which went very smoothly thanks to she and the head of housekeeping.... More 

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Rochester, New York
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 3, 2015 via mobile

Everything was new and clean which was impressive. We brought our 2 little ones 2 & 4 bc there was a pool. Our room was very nice, 2 tvs, 2 queen beds. We got dressed and went down to the pool and one step in and OMG COLD!!!!!! I called the front desk and asked if someone could come turn... More 

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Kelli L, Front Office Manager at Fairfield Inn & Suites West/Greece, responded to this review

Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We have shared this information with the chief of engineer to rectify the situation. More 

Moab, Utah
Contributor
15 reviews 15 reviews
14 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed December 3, 2014

Stayed here in a quick layover in Rochester. Part of the Del Monte Group - they do a great job at all their hotels in the area. Breakfast attendant was great. Very clean hotel. Rooms were spacious and the location is near a lot of chain restaurants.

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Naples, Italy
Contributor
11 reviews 11 reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 2, 2014

Tripadvisor should change the search capacity and amend the name to correctly find the new fairfield which was converted from the courtyard. i never complain for free items like the included breakfast which is good quality but lacks some variety... also could really benefit from a second waffle maker for busy times. front desk staff were very good and seemed... More 

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Buffalo, New York
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 18, 2014

Clean room comfortable bed. Good breakfast. Nice staff. Close to a lot of restaurants. Small pool good for young children not lappers. Whirlpool was nice. I would say average. I love that it is no smoking though!

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Top Contributor
72 reviews 72 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed September 9, 2014

Stayed here while in town for a funeral. Front desk people were nice and efficient, room rates reasonable. Included breakfast was outstanding for these sorts of things - make your own waffles, scrambled eggs and cheese to put on it, yoghurts, juice and great coffee with flavored and non flavored creamers. Had a king suite, which included a nice work... More 

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