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Fairfield Inn & Suites West/Greece

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400 Paddy Creek Circle, Rochester, NY 14615 (Formerly Courtyard by Marriott Rochester West / Greece)
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Fairfield Inn & Suites West/Greece
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Fairfield Inn & Suites West/Greece
Fairfield Inn & Suites West/Greece
Fairfield Inn & Suites West/Greece
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54 reviews from our community

Traveler rating
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    12
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto
Top Contributor
70 reviews 70 reviews
22 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is very conveniently located close to the highway, as long as many shopping plazas and eateries. The included breakfast is decent with good variety, but nothing to rave about. The hotel is new-looking and clean, both in the common areas and in the room. It also has a small gym and pool. Overall a very pleasant stay.

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newmarket,Ontario
Top Contributor
90 reviews 90 reviews
17 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Very spacious clean rooms,excellent location with outstanding friendly staff that will go out of their way to help,we where on ladies weekend booked this hotel and enjoyed the staff,amenities and location. Walking distance from restaurants centrally located close to the highway and shopping centres. Highly recommended. We love the area we drove to henrietta for shopping,then to irondequois for nature... More 

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saratoga NY
Top Contributor
53 reviews 53 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Since they upgraded from Courtyard Marriott, this is now the outstanding hotel in the area. I grew up there(I'm 71) and have been returning for years so location is my prime consideration. The staff are extremely efficient, many of them appropriately mature & genuinely solicitous. Everything is immaculate and the decor is reminiscent of fine European city hotels. The complimentary... More 

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Christin W, General Manager at Fairfield Inn & Suites West/Greece, responded to this review

We sincerely appreciate your kind review. Guest satisfaction is our #1 focus. Thank you for taking the time to share your experience on trip advisor! More 

Ithaca, New York
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We just stayed here this past weekend on our trip to Rochester. Pros: - Check in was a breeze and counter staff was very friendly. - I had a King Suite and it was HUGE. We had more than enough space for our family of five. There was also a microwave and mini fridge in the room. - Two TVs... More 

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Christin W, General Manager at Fairfield Inn & Suites West/Greece, responded to this review

Thank you so much for taking the time to write such a detailed response. I will be sure to share this with our team. It is very important to us to create a great guest experience. More 

Siesta Key, Florida
Top Contributor
74 reviews 74 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Normally I wouldn't expect much from a mid tier Hotel chain such as Fairfield Inn, however this hotel exceeded my expectations. We are here for a wedding. The staff was extremely pleasant and helpful. Free breakfast that goes til 10:00'was great so we can all sit and chat for hours! Everyone was great, room clean, quiet, restaurants right in parking... More 

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Christin W, General Manager at Fairfield Inn & Suites West/Greece, responded to this review

Good Afternoon, Thank you so much for the great feedback. It is our goal to not only provide great service but to exceed our guests expectations. I am glad that we were able to accomplish that during your say here with us. I will be sure to share your kind words with our team as well. Best Regards, Christin More 

Pittsburgh, Pennsylvania
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed March 30, 2015

Stayed at the Fairfield Inn and Suites for a youth hockey tournament in February. Was very impressed by the hotel and the staff. First off, the weather was hovering around zero and it snowed the whole time we were there, accumulating 8 to 10 inches in one day alone. Hotel staff kept the grounds plowed and free from snow as... More 

Was this review helpful? Yes 1
Christin W, General Manager at Fairfield Inn & Suites West/Greece, responded to this review

Thank you very much for your feedback. It is our goal to not only meet but exceed our guests expectation by providing great service and lodging. It was truly our pleasure to be able to host your accommodate your group! More 

1 review
5 of 5 stars Reviewed March 20, 2015

When I checked in last night I walked in I immediately though the lobby was awesome! We checked in around 7:30. The girl who checked us in, I think her name was Brittany?, was awesome so friendly and helpful!! Our room was nice and clean thanks to Maria! I loved the note in the room saying who cleaned our room!... More 

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ROC_Jason_D, Manager at Fairfield Inn & Suites West/Greece, responded to this review

Dear valued guest, Thank you for taking the time to share your comments with fellow travelers. We will share your feed back with the team, and highlight Maria and Brittany. Please contact us directly for future reservations. Jason D'Agostino- Operations Manager More 

Denver, Colorado
Contributor
16 reviews 16 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 5, 2015

Hotel is clean and there are resturants close. The heat takes a long time to kick in. Also if you stay past 7 am be sure to put up the do not disturb. At 7:30 am some one walked into my room without even knocking first. Then over the next hour the cleaners tried to come in 3 time. I... More 

Was this review helpful? Yes 1
ROC_Jason_D, Manager at Fairfield Inn & Suites West/Greece, responded to this review

Dear valued guest, Thank you for sharing your feedback from your recent stay. Please feel free to contact me directly to discuss your experience at our hotel. Best regards, Jason D'Agostino- Operations Manager More 

Marietta
Contributor
18 reviews 18 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 27, 2015

Clean and comfortable through out. Good, above the basics breakfast. VERY GOOD staff. Especially the Front Desk team. Have stayed here multiple time on business. No qualms about staying here in the future. Minutes to the airport. Plenty of restaurants within a few miles.

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ROC_Jason_D, Manager at Fairfield Inn & Suites West/Greece, responded to this review

Dear valued guest, Thank you for sharing your feedback about your stay. Please contact us direct for future reservations. Thank you, Jason D'Agostino- Operations Manager More 

Toronto
Contributor
17 reviews 17 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed January 25, 2015

Was here with a group for tournament. Front desk staff very friendly. Good breakfast in lobby was free. Clean and good for large group to stay at airport and then travel by car to nearby arenas. Attentive room staff. Spacious room. No noise considering at airport.

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Kelli L, Front Office Manager at Fairfield Inn & Suites West/Greece, responded to this review

I'd like to take this opportunity to thank you for your most recent visit to Rochester and our hotel. I sincerely appreciate your wonderful comments and will pass them on to the staff and management. Thank you again we hope to see you during your next visit to Rochester. More 

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