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Fairfield Inn & Suites West/Greece

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400 Paddy Creek Circle, Rochester, NY 14615 (Formerly Courtyard by Marriott Rochester West / Greece)
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Fairfield Inn & Suites West/Greece
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Fairfield Inn & Suites West/Greece
Fairfield Inn & Suites West/Greece
Fairfield Inn & Suites West/Greece
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51 reviews from our community

Traveler rating
    18
    18
    12
    2
    1
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15
10
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19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ithaca, New York
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed yesterday NEW

We just stayed here this past weekend on our trip to Rochester. Pros: - Check in was a breeze and counter staff was very friendly. - I had a King Suite and it was HUGE. We had more than enough space for our family of five. There was also a microwave and mini fridge in the room. - Two TVs... More 

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Siesta Key, Florida
Top Contributor
70 reviews 70 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Normally I wouldn't expect much from a mid tier Hotel chain such as Fairfield Inn, however this hotel exceeded my expectations. We are here for a wedding. The staff was extremely pleasant and helpful. Free breakfast that goes til 10:00'was great so we can all sit and chat for hours! Everyone was great, room clean, quiet, restaurants right in parking... More 

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Christin W, General Manager at Fairfield Inn & Suites West/Greece, responded to this review

Good Afternoon, Thank you so much for the great feedback. It is our goal to not only provide great service but to exceed our guests expectations. I am glad that we were able to accomplish that during your say here with us. I will be sure to share your kind words with our team as well. Best Regards, Christin More 

Pittsburgh, Pennsylvania
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at the Fairfield Inn and Suites for a youth hockey tournament in February. Was very impressed by the hotel and the staff. First off, the weather was hovering around zero and it snowed the whole time we were there, accumulating 8 to 10 inches in one day alone. Hotel staff kept the grounds plowed and free from snow as... More 

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Christin W, General Manager at Fairfield Inn & Suites West/Greece, responded to this review

Thank you very much for your feedback. It is our goal to not only meet but exceed our guests expectation by providing great service and lodging. It was truly our pleasure to be able to host your accommodate your group! More 

1 review
5 of 5 stars Reviewed 4 weeks ago

When I checked in last night I walked in I immediately though the lobby was awesome! We checked in around 7:30. The girl who checked us in, I think her name was Brittany?, was awesome so friendly and helpful!! Our room was nice and clean thanks to Maria! I loved the note in the room saying who cleaned our room!... More 

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ROC_Jason_D, Manager at Fairfield Inn & Suites West/Greece, responded to this review

Dear valued guest, Thank you for taking the time to share your comments with fellow travelers. We will share your feed back with the team, and highlight Maria and Brittany. Please contact us directly for future reservations. Jason D'Agostino- Operations Manager More 

Denver, Colorado
Contributor
12 reviews 12 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 5, 2015

Hotel is clean and there are resturants close. The heat takes a long time to kick in. Also if you stay past 7 am be sure to put up the do not disturb. At 7:30 am some one walked into my room without even knocking first. Then over the next hour the cleaners tried to come in 3 time. I... More 

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ROC_Jason_D, Manager at Fairfield Inn & Suites West/Greece, responded to this review

Dear valued guest, Thank you for sharing your feedback from your recent stay. Please feel free to contact me directly to discuss your experience at our hotel. Best regards, Jason D'Agostino- Operations Manager More 

Marietta
Contributor
17 reviews 17 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 27, 2015

Clean and comfortable through out. Good, above the basics breakfast. VERY GOOD staff. Especially the Front Desk team. Have stayed here multiple time on business. No qualms about staying here in the future. Minutes to the airport. Plenty of restaurants within a few miles.

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ROC_Jason_D, Manager at Fairfield Inn & Suites West/Greece, responded to this review

Dear valued guest, Thank you for sharing your feedback about your stay. Please contact us direct for future reservations. Thank you, Jason D'Agostino- Operations Manager More 

Toronto
Contributor
17 reviews 17 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed January 25, 2015

Was here with a group for tournament. Front desk staff very friendly. Good breakfast in lobby was free. Clean and good for large group to stay at airport and then travel by car to nearby arenas. Attentive room staff. Spacious room. No noise considering at airport.

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Kelli L, Front Office Manager at Fairfield Inn & Suites West/Greece, responded to this review

I'd like to take this opportunity to thank you for your most recent visit to Rochester and our hotel. I sincerely appreciate your wonderful comments and will pass them on to the staff and management. Thank you again we hope to see you during your next visit to Rochester. More 

1 review
5 of 5 stars Reviewed January 6, 2015

We stayed during Christmas week (hubby and baby). The staff were fantastic, especially Kathleen with the front desk. Our daughter got the flu on our last scheduled day. The staff was supportive, showing genuine concern for our comfort. We ended up staying an extra night as a result which went very smoothly thanks to she and the head of housekeeping.... More 

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Rochester, New York
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 3, 2015 via mobile

Everything was new and clean which was impressive. We brought our 2 little ones 2 & 4 bc there was a pool. Our room was very nice, 2 tvs, 2 queen beds. We got dressed and went down to the pool and one step in and OMG COLD!!!!!! I called the front desk and asked if someone could come turn... More 

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Kelli L, Front Office Manager at Fairfield Inn & Suites West/Greece, responded to this review

Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We have shared this information with the chief of engineer to rectify the situation. More 

Moab, Utah
Contributor
15 reviews 15 reviews
14 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed December 3, 2014

Stayed here in a quick layover in Rochester. Part of the Del Monte Group - they do a great job at all their hotels in the area. Breakfast attendant was great. Very clean hotel. Rooms were spacious and the location is near a lot of chain restaurants.

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