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Extended Stay America - Rochester - Greece

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600 Center Place Drive, Rochester, NY 14615
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Extended Stay America - Rochester - Greece
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84 Reviews from our TripAdvisor Community

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Midlothian, Virginia
Level Contributor
11 reviews
5 of 5 stars Reviewed January 6, 2016

Nestled in a quiet neighborhood but close to main roads. Comforts of an efficiency apartment: stove, fridge, dishwasher, utensils, fireplace iron/board hair dryer. Clean, comfortable bedding, clean towels and bonus: coffee and muffin in the lobby. This was an excellent accommodation for extended stay or family, unit was larger than most and reminded me of Rental Timeshare Condos. More than... More 

Helpful?
Thank lillipoluzza
Manager_11525, General Manager at Extended Stay America - Rochester - Greece, responded to this review

I appreciate you taking the time to write such a nice review. I'm thrilled that we were able to accommodate your needs with all the amenities our hotel has to offer! I truly appreciate your comments regarding our comfortable rooms. The staff and I would like to thank you again for posting your review. We look forward to welcoming you... More 

Level Contributor
9 reviews
3 hotel reviews
1 of 5 stars Reviewed November 14, 2015

Stayed for one night. The room had a kitchenette with microwave oven and sink. There were no crockeries or cutlery in the room, but you could ask for the hotel for some. In the evening, there was a HORRIBLE (poopy) smell in the corridor. We informed the front desk, but they didn't seem very keen on solving the problem. A... More 

Helpful?
Thank Pooja A
Manager_11525, General Manager at Extended Stay America - Rochester - Greece, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our cleaning procedures. We continually work to improve... More 

Central New York
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
1 of 5 stars Reviewed November 6, 2015 via mobile

If you are using Corporate Lodging at this hotel, expect to be treated poorly. I have had a confirmed reservation at this property in 2012 and 2015 for a 2 bed non-smoking room and both times the hotel has given my confirmed room to someone else, and left me stranded. The first time I was lied to by the guy... More 

Helpful?
1 Thank frostypurplemanatee
Manager_11525, General Manager at Extended Stay America - Rochester - Greece, responded to this review

The situation you described regarding both room type and availability is unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, the staff will be reminded of the proper way to handle both reservations and check-ins for our Corporate Lodging guests. I am grateful for the feedback you provided so we are able to continually improve... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 19, 2015

And it was unexpectedly comfortable. Kitchenette a real plus, room comfy, clean- no frills but, near to everything I needed to do. Easy access to Ridge Road W and 390. Lots of shopping nearby if you have a car. Nice pond on the side complete with cattails, ducks, and geese migrating south. Morning staff- an older guy was incredibly helpful... More 

Helpful?
Thank nan b
Manager_11525, General Manager at Extended Stay America - Rochester - Greece, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for... More 

Toronto, Ontario, Canada
Level Contributor
130 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed August 11, 2015

Do not expect: anything fancy, pool, fitness room, business center, decent breakfast. Do expect: good value, clean place, basic breakfast, good sized room with full kitchen. Located just outside of Rochester in a suburb called Greece, this property is a 6-7 minute drive to the huge Greece Mall and about 20 minutes to downtown Rochester. Within a 5-10 minute drive,... More 

Helpful?
3 Thank wildkard
Manager_11525, General Manager at Extended Stay America - Rochester - Greece, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding the staff. Thank you again for your review. I am happy that you enjoyed your stay with us and that the staff was very helpful. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Kolkata (Calcutta), India
Level Contributor
211 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
4 of 5 stars Reviewed July 22, 2015

I stayed for a week and was treated very well; the staff were more than helpful. The room was clean and well kept. The hotel looked fairly new and the room looked very similar to other extended stays. This is not 5 star accommodations but the value is unsurpassed. Overall I had a pleasant stay here. There are food joints[Famous... More 

Helpful?
2 Thank PARTHAPAL1982
Ridgewood, New York
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 22, 2015

While not at all fancy or extravagant, our room was a clean and moderately comfortable living space. My husband and I chose Extended Stay America for its price (very discounted through Priceline) and the full kitchen. Since I have Celiac disease, I cannot eat out and must prepare my own food for each meal. The electric burners (no full oven)... More 

Helpful?
1 Thank T R
NORTH BRUNSWICK, NEW JERSEY
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed July 4, 2015

I stayed for three days in June for a bowling tournament. I had a pleasant stay. The room was clean and not having a daily maid was a pleasure. It's best to leave in the morning if you want a real breakfast because the food that they have in the lobby is sparse. I will return if I decide to... More 

Helpful?
Thank ZFAM14
Manager_11525, Manager at Extended Stay America - Rochester - Greece, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed your stay with us and appreciated the value we provide. We look forward to seeing you in the future, should your travels bring you back to our area. Thanks, again! More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 25, 2015

This is a minimum service hotel. We got this hotel for a very inexpensive rate using Hotwire. On the good side, the staff was friendly and it was relatively clean. If you choose this hotel, you should realize there is minimal housekeeping, the breakfast is just muffins and granola bars, and the hotel could use a lot of updating. Although... More 

Helpful?
Thank Mary K
Manager_11525, General Manager at Extended Stay America - Rochester - Greece, responded to this review

Thank you for your recent review of your stay. We appreciate the kind comments about our staff; however, we apologize that our amenities were not to your satisfaction. To uphold our company's high standards, we will make sure our policies regarding weekly housekeeping services and the complimentary dishware are better explained moving forward. We continually work to improve our hotel,... More 

1 review
1 of 5 stars Reviewed June 11, 2015

Our room was dark, we were placed in a handicapped room but we aren't handicapped. I am in fact pregnant, and having to jump in and out of the tub is unsafe. It looks like they tried to update/renovate the location recently with poor choices in paint color. We had a sheet for a closet door. No hair dryer -... More 

Helpful?
Thank Emily T
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