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Extended Stay America - Rochester - Greece

2.5 of 5
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600 Center Place Drive, Rochester, NY 14615
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Extended Stay America - Rochester - Greece
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Ranked #24 of 32 Hotels in Rochester
A recent review
4 of 5 stars Reviewed May 28, 2015
Bonnie S Syracuse, New York
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76 Reviews from our TripAdvisor Community

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Traveler rating
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    23
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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    (23)
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Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

This is a minimum service hotel. We got this hotel for a very inexpensive rate using Hotwire. On the good side, the staff was friendly and it was relatively clean. If you choose this hotel, you should realize there is minimal housekeeping, the breakfast is just muffins and granola bars, and the hotel could use a lot of updating. Although... More 

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1 review
1 of 5 stars Reviewed 3 weeks ago

Our room was dark, we were placed in a handicapped room but we aren't handicapped. I am in fact pregnant, and having to jump in and out of the tub is unsafe. It looks like they tried to update/renovate the location recently with poor choices in paint color. We had a sheet for a closet door. No hair dryer -... More 

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Syracuse, New York
2 reviews
4 of 5 stars Reviewed May 28, 2015

We stayed for three nights two weeks ago, and were impressed by how clean our room and bathroom were, as well as the overall facility, including the grounds. We picked Extended Stay for the ability to use the kitchen, and were surprised that the kitchen is no longer stocked, which is why this review is only four stars. The staff... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Rochester - Greece, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. Our staff takes pride in creating an exceptional home away from home for our guests. Hearing that we have accomplished that goal means that we have delivered to you the value and experience you expect and deserve. Once more, thank you for... More 

Jacksonville, Florida
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 19, 2015

You have to "ask" for; dishes, glasses, coffee maker, hair dryer and even a wash cloth from the front desk, if you plan to use any of these items as they are not already in the room. And they don't have enough for every room so you may find yourself sharing say, the hair dryer, with a neighbor. No ice... More 

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Brewster, New York
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 18, 2015

First time choosing Extended Stay America hotel and couldn't be happier! From reservations, to check in and out, everyone was simply LOVELY! Made you feel special and welcome!! This hotel's location was lovely and quiet, while being very close to highway. This place was SPOTLESS!! Staff were AMAZING, FRIENDLY, ACCOMMODATING and made our stay wonderful. I feel the need to... More 

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Dundalk, Maryland
1 review
1 of 5 stars Reviewed May 17, 2015

I am currently staying at the Extended Stay America in Greece, NY. The room was supposed to be renovated, painting a room is not a renovation. Over the years I have stayed at a lot of Extended Stay's, even this one, it is worse rather than better. No handicap accommodations. My sister had an issue with getting out of the... More 

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Manager_11525, General Manager at Extended Stay America - Rochester - Greece, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use comments, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am very concerned about the room and service issues you mention. While our property has recently been renovated, I apologize that we did... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 18, 2015 via mobile

Jim and Joyce at check in were so easy to talk to. Jim was training Joyce. They were very helpful and both very nice. We would deffenitly go back to extended stay Rochester-Greece because of this. Kudos to great employees!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Rochester - Greece, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our staff and they provided you with friendly and helpful service. I am also pleased that you had a great stay with us. Once more, thank you for posting your review. We look forward to having you... More 

Stouffville
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed April 13, 2015

We got this hotel via Hotwire for $50 a night. We were worried as we were hoping to get the Holiday Inn, but got Extended Stay instead. Let us say that we were pleasantly surprised. The room was clean, even had a reclining chair. The breakfast was decent too, with fruits, oatmeal, muffins, granola bars. We travelled with 2 small... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Rochester - Greece, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Rochester - Greece takes pride in creating... More 

Skippack, Pennsylvania
Level Contributor
73 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed April 5, 2015

Rooms were clean and recently remodeled. Nice bedding. On the negative side, my business associate was checked into a room that had never been cleaned. He had to go back to the front desk to get a new room. My room had no towel and only wash rags. Seems like they are making an effort to improve the rooms but... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Rochester - Greece, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. Please accept our apologies that our housekeeping services did not meet your expectations. Be assured that cleanliness is of the utmost concern to us and feedback such as... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 4, 2015

Rooms are clean, with great heating and good channel selections! Bathrooms are stocked with basic, necessary toiletries, and water pressure is good! Great, quiet location. Staff is friendly and accommodating - a special shout out to Dave & Julie from my last visit! Will stay again! -room 140-

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Rochester - Greece, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our rooms and staff met your expectations during your stay with us. I will share your kind comments with Dave, Julie and the rest of our team. Once more, thank you for posting your review. We look forward to having you... More 

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