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Extended Stay America - Rochester - Greece

2.5 of 5
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600 Center Place Drive, Rochester, NY 14615
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Extended Stay America - Rochester - Greece
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Ranked #23 of 32 Hotels in Rochester
A recent review
5 of 5 stars reviewed 6 days ago
sasha57 Brewster, New York
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73 reviews from our community

Traveler rating
    27
    22
    9
    7
    8
See reviews for
25
14
6
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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    (22)
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Jacksonville, Florida
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

You have to "ask" for; dishes, glasses, coffee maker, hair dryer and even a wash cloth from the front desk, if you plan to use any of these items as they are not already in the room. And they don't have enough for every room so you may find yourself sharing say, the hair dryer, with a neighbor. No ice... More 

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Brewster, New York
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

First time choosing Extended Stay America hotel and couldn't be happier! From reservations, to check in and out, everyone was simply LOVELY! Made you feel special and welcome!! This hotel's location was lovely and quiet, while being very close to highway. This place was SPOTLESS!! Staff were AMAZING, FRIENDLY, ACCOMMODATING and made our stay wonderful. I feel the need to... More 

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Dundalk, Maryland
1 review
1 of 5 stars Reviewed 1 week ago NEW

I am currently staying at the Extended Stay America in Greece, NY. The room was supposed to be renovated, painting a room is not a renovation. Over the years I have stayed at a lot of Extended Stay's, even this one, it is worse rather than better. No handicap accommodations. My sister had an issue with getting out of the... More 

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Manager_11525, General Manager at Extended Stay America - Rochester - Greece, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use comments, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am very concerned about the room and service issues you mention. While our property has recently been renovated, I apologize that we did... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 18, 2015 via mobile

Jim and Joyce at check in were so easy to talk to. Jim was training Joyce. They were very helpful and both very nice. We would deffenitly go back to extended stay Rochester-Greece because of this. Kudos to great employees!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Rochester - Greece, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our staff and they provided you with friendly and helpful service. I am also pleased that you had a great stay with us. Once more, thank you for posting your review. We look forward to having you... More 

Stouffville
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 13, 2015

We got this hotel via Hotwire for $50 a night. We were worried as we were hoping to get the Holiday Inn, but got Extended Stay instead. Let us say that we were pleasantly surprised. The room was clean, even had a reclining chair. The breakfast was decent too, with fruits, oatmeal, muffins, granola bars. We travelled with 2 small... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Rochester - Greece, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Rochester - Greece takes pride in creating... More 

Skippack, Pennsylvania
Top Contributor
71 reviews 71 reviews
43 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed April 5, 2015

Rooms were clean and recently remodeled. Nice bedding. On the negative side, my business associate was checked into a room that had never been cleaned. He had to go back to the front desk to get a new room. My room had no towel and only wash rags. Seems like they are making an effort to improve the rooms but... More 

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Manager_11525, General Manager at Extended Stay America - Rochester - Greece, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. Please accept our apologies that our housekeeping services did not meet your expectations. Be assured that cleanliness is of the utmost concern to us and feedback such as... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 4, 2015

Rooms are clean, with great heating and good channel selections! Bathrooms are stocked with basic, necessary toiletries, and water pressure is good! Great, quiet location. Staff is friendly and accommodating - a special shout out to Dave & Julie from my last visit! Will stay again! -room 140-

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Rochester - Greece, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our rooms and staff met your expectations during your stay with us. I will share your kind comments with Dave, Julie and the rest of our team. Once more, thank you for posting your review. We look forward to having you... More 

Rochester NY
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 29, 2015 via mobile

Other than actual check in I would say it was a disaster and I wouldn't advise it. Room 142 Bed was covered with lipstick. Tub was broken cracked with long hair everywhere... over charged given attitude about their errors. Left from 6 day stay after night 1!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Rochester - Greece, responded to this review

Thank you for your recent review of your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by our staff, and we will be improving our cleaning techniques and inspection process to make sure your experience is not repeated. Thank you very much for providing us with your feedback. Please... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 2, 2014

I found the hotel on priceline passing through and got a good rate. The staff was friendly and helpful. It is not a high frills hotel, but I had a clean room, nice TV, and a warm shower. Whether staying for a night or a week, a great value in my opinion. The breakfast is what they call a "grab... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Rochester - Greece, responded to this review

Thank you for taking the time to write a review of your stay. I am so glad to hear you found our staff friendly and that you enjoyed our clean rooms. I am also glad to read that you found us to be a great value. Once more, thank you for taking the time to leave a review of your... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 1, 2014

I gave all fours because there's always room for improvement. The hallways and lobby could be vaccumed more. The room was extremely clean. I stayed for five days and it was very quite. Great location close to several restaurants and a mall. Not to mention you have the option of cooking in your room. The only thing I wish they... More 

Was this review helpful? Yes 1
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