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All 29 Rochester hotels

Country Inn & Suites By Carlson, Rochester-Brighton

2.5 of 5 Hotel   |   797 East Henrietta Road, Rochester, NY 14623
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81%
Ranked #5 of 29 hotels in Rochester
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed July 9, 2012
Urayj
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  • Reviews (219)
  • Photos (38)
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219 people have reviewed this hotel

Traveler rating
    112
    66
    31
    8
    2
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90
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39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
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English first
There are newer reviews for Country Inn & Suites By Carlson, Rochester-Brighton
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1 review
3 of 5 stars Reviewed July 9, 2012 via mobile

As approaching the hotel I was greeted by a broken irrigation system, litter and dirty windows. Our room was clean except for the bathroom door that had a punch hole through it. If it wasn't so late in the day, and I already paid and reserved the room, I would have turned around and found somewhere else to sleep. The... More

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Kingston, NY
Senior Contributor
47 reviews 47 reviews
38 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed July 2, 2012

It's hard to tell if this property was always a Country Inn & Suites. Absent is the generous lobby featuring the signature wooden staircase. The common area and reception desk are more reminiscent of a Fairfield Inn or Comfort Inn. The rooms are smaller than average. But the rooms are furnished with a fridge and dvd player and there are... More

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new york
Contributor
20 reviews 20 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 29, 2012

Stayed for three nights. The room was clean and comfortable. Staff was helpful and breakfast was fine. The only problem was the indoor swimming pool and the whirlpool. The whirlpool was not working for the first two days, and on the last day it was cold and had cleaning fluid in it. The heated pool was freezing. When traveling with... More

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Saint Augustine, Florida, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed June 27, 2012

DON'T NORMALLY WRITE REVIEWS, but stayed for two nights, the week of June 18, 2012. Selected for location and price, and was very pleasantly surprised by what I encountered: Entire staff could not have been more accommodating. At check-in Tiffany (sorry may not have her name right, but she's from Elizabeth, NJ according to name badge) located a room that... More

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Corning, New York
1 review
5 of 5 stars Reviewed June 25, 2012

Had to stay several nights unexpectedly last week. Arrived each night exhausted but Gordon at the front desk was wonderful. Friendly and helpful with directions. He certainly made a difficult week much better. The rooms were clean and quiet. The breakfast was good and the cookies wonderful! Thanks Gordon.

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Rochester, NY
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed June 25, 2012

I booked a week here for my sister and her family visiting from San Diego. They left early because the pool and whirlpool were in bad condition, so the kids were bored. Breakfast was good and room was nice enough, but they really need to clean up the pool area and fix the whirlpool.

Was this review helpful? Yes
CISROCHESTER, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Thank you for the response and appreciate sharing your thoughts about our hotel. Being the General Manager at the hotel I see that you were not staisfied with our pool and spa facilities. We have made some changes to our procedures to ensure well kept areas of the whole hotel including the pool room. Again I apologize on all the... More

Honolulu, Hawaii
1 review
5 of 5 stars Reviewed June 14, 2012

Gorden at front desk was very helpful with suggesting restaurants. The hotel management were friendly.Enjoyed stay.

Was this review helpful? Yes
CISROCHESTER, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

We appreciate your kind words regarding our hotel. Thank you for mentioning Gorden's name in your survey. We strive to be the best in giving top notch hospitality to all guests staying with us. I am sure the next time you stay with us we will go above and beyond your expectation. Thank you so much. Pinkesh and the entire... More

New York City, New York
Top Contributor
77 reviews 77 reviews
24 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed June 11, 2012

I recently stayed in this hotel for business. We arrived a little early and I called the hotel from the airport asking if an early check-in would be possible. The employee I spoke with (Zoe) said that he would try his best. Sure enough, when we arrived there were 3 rooms available for us! Zoe and all the other hotel... More

Was this review helpful? Yes
CISROCHESTER, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello there, being the General Manager at the hotel, I wanted to thank you for writing a review for our hotel. We at the hotel are very pleased to hear about your great experience and the hospitality we provided you with during all your stay, especially Zoe that you mentioned in your survey. It is wonderful to hear about our... More

New Jersey
Top Contributor
94 reviews 94 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 28, 2012

We have stayed at the other country inns in Rochester and we like both of them. This is a little closer to some good restaurants like TGI Fridays and Delmonico's Italian Steakhouse. Also, very close to some interestates. Check in was at midnight and the girl behind the front desk was totally wonderful. She knew I was tired so she... More

Was this review helpful? Yes
CISROCHESTER, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Thank you so much for your positive review! We really appreciate your valued time spent to write this review. I'm so glad that you enjoyed your stay with us. We appreciate your kind words in appreciating our team on handling your reservation that started your stay pleasant. Regardless, I am sorry to hear about bed as well as the sofa... More

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Additional Information about Country Inn & Suites By Carlson, Rochester-Brighton

Address: 797 East Henrietta Road, Rochester, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Rochester-Brighton 2.5*
Reservation Options:
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Also Known As:
Country Inn And Suites Rochester Brighton
Country Inn & Suites Rochester Brighton Hotel Rochester
Wellesley Rochester

38 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#4 Family Hotel in Rochester #5 Business Hotel in Rochester
Hotel Class
Official Description (provided by the hotel)
Here at the Country Inn & Suites, Rochester Brighton, we try to make you feel right at home. From our Country decor, to our great customer service, and more! We are conveniently located across from Monroe Community College and The Sports Centre at MCC. This property has 89 Non-Smoking rooms featuring a complimentary breakfast buffet. The hotel is situated within walking distance of several popular restaurants. TGI Fridays is right in our parking lot. If your goal is relaxation, there is an indoor swimming pool, whirlpool, and fitness center located on the grounds. If business is your game, we offer free high speed wireless internet. Guests will find their commute to Rochester International Airport quick and easy with the free shuttle service. Club Carlson Rewards earns 20 points per dollar spent on qualifying stays. Our client are sure to rack up major points to redeem for hotel stays, airfare, car rentals, merchandise, gift cards and more. Whether you are here on business or pleasure we have a lot of amenities to suit your needs, including a hot complimentary breakfast, indoor pool & whirlpool, fitness center, free wired & wireless internet, refrigerators & microwaves in all rooms, and more! We are close to a lot of Rochester's attractions. ... more   less 
Number of rooms
89

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