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Country Inn & Suites By Carlson, Rochester-Brighton

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797 East Henrietta Road, Rochester, NY 14623
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Country Inn & Suites By Carlson, Rochester-Brighton
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354 Reviews from our TripAdvisor Community

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Traveler rating
    162
    110
    54
    20
    8
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151
68
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56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
  • All months
    (354)
  • Mar-May only
    (100)
  • Jun-Aug only
    (114)
  • Sep-Nov only
    (86)
  • Dec-Feb only
    (54)
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There are newer reviews for Country Inn & Suites By Carlson, Rochester-Brighton
See the most recent reviews
New Hartford, New York, United States
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed October 15, 2014

I stayed here for a business trip in Rochester for one evening. The hotel is clean and the staff are polite. The rooms were quiet and the bed was comfortable enough. I appreciate it that it is close to the highway. It would also be a good inexpensive alternative for a family traveling through or staying in Rochester for a... More 

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Sir, Thank you for taking the time to complete a review on our hotel. I am thrilled to see that you enjoyed your time at the hotel and like all the amenities we have at the hotel. Our locations and our added amenities are a huge advantage for all our guests. On behalf of our entire staff at Country... More 

East Henrietta, United States
1 review
4 of 5 stars Reviewed October 15, 2014

We return here for the complimentary "extras" included in our stay - breakfast, coffee/tea bar, cookies and ice water available in the lobby at all times, dvd player in room with an extensive selection of dvd's available behind the desk to borrow, as well as the convenience of having a microwave and fridge in our room. Those things coupled with... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello Hello.. We are thrilled to see this wonderful review about us and we can’t thank you enough for picking us all the time for all the amenities we have. I am glad that your family is always well accommodated here and we will keep the same and even get better in doing so for your future stays here at... More 

rochester
1 review
3 of 5 stars Reviewed October 13, 2014

This a hotel is fine but it is large, there is one elevator and about 8 tables to service a lot of guests. The Sunday breakfast brought to mind the soup kitchen lines of the 1930s., grab food and eat as fast as you otherwise somebody may grab it from you.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear James, Thank you so much for sharing your experience with us. We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. Our goal is to ensure fresh food is provided and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may... More 

chittenango, United States
1 review
5 of 5 stars Reviewed October 8, 2014

Great hotel, room was clean and comfortable. Pool area was clean and well maintained. Breakfast had good selection of food. Will stay at this location again. we stayed in a king suite that met our needs. Hotel is located near shopping and many dinning locations.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello Christopher, I am thrilled to see this 5 Star review. I appreciate all your time to share your experience with us. I am glad to see that the King Suite you stayed in met all your needs. Our amenities are only great if our guests utilize them and make the full use out of them, and I see that... More 

Webster, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 7, 2014

I do not want anyone to go through what my husband and I went through. So, if you are ever going to this hotel to have a nice stay or for a special occasion it is HORRIBLE. We were there for our anniversary and put in a room that smelled like a pack of cigarettes and a gallon of febreeze.... More 

Was this review helpful? Yes 2
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Amanda, Hope all is well with you. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. We are working diligently to correct these issues and I am grateful that you brought them to our attention. Our hotel is a smoke free hotel and we... More 

Cincinnati, Ohio
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 6, 2014

Everything anyone needs to travel comfortably. Nice to have amenities like tea, coffee 24/7 in lobby. Clean room, comfortable beds, plenty of breakfast choices. Breakfast can be very busy. Helpful staff.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

This is great!! Thank you for the wonderful review about our hotel. We really appreciate it. I am glad that your stay was comfortable and that you loved our amenities and location. We always try to go above and beyond for our guests and I am pleased to know that we were able to assist you in every way we... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed September 28, 2014

Our room was quiet. Not very large, just a double bed room. The carpet in our room was dirty but during out stay they were cleaning the carpets in all the rooms. Thought it strange that they chose to shampoo the carpets while the room was occupied. Breakfast varied each day, but there was abundant selection. Did not use the... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 2
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Thank you for the response and appreciate sharing your thoughts about our hotel. Being the General Manager at the hotel I see that you did not like our standard guest rooms. Our suites have more space which includes a living room in them. Please let us know next time in our area and we will put you in one of... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 21, 2014

We stay frequently at this location upon arrival Akash immedietly eelcomed me and said thanks for being a club carlson member and saud we are upgrading your room i was surprised and very pleased. He was so helpfull and made check in great once in my room he called to ask if everything eas ok and said if i needed... More 

Was this review helpful? Yes 2
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello Shelly, We are so thrilled to see this excellent survey. We love to have you stay at our hotel every time. We appreciate all your business and loyalty towards us. Akash & Marta are much honored to see that you have recognized them by name. They are truly our stars at the hotel. We will continue to do our... More 

Warren, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 15, 2014

This Country Inn & Suites Hotel was very clean. The staff are all extremely professional and friendly. We needed to use the Business center as we had failed to print out some much needed documents and it was top notch!!! We would definitely stay here again and recommend it to our family and friends as well.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Sandi, I am thrilled to know that your stay was pleasant and a delight. We appreciate your kind words about the service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. Thank you again for your feedback and for taking the time to write about your experience.... More 

St. Catharines, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed September 15, 2014

Came to area to golf for a few days with some couples, stayed for two nights. Decent location with a nice Steakhouse next store. Hotel is nothing to write home about, just alright. Could use some room updating (carpets, bathroom). Decent enough for the money we spent on a room, but lots out there in the area.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello. We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. Our location is great and I am glad that it served to your benefit with two restaurant right in... More 

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