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Country Inn & Suites By Carlson, Rochester-Brighton

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797 East Henrietta Road, Rochester, NY 14623
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1 room 1 guest
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Country Inn & Suites By Carlson, Rochester-Brighton
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363 Reviews from our TripAdvisor Community

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Traveler rating
    164
    116
    55
    20
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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    (363)
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    (100)
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There are newer reviews for Country Inn & Suites By Carlson, Rochester-Brighton
See the most recent reviews
Rochester, United States
1 review
3 of 5 stars Reviewed October 28, 2014

Stayed here during a casual visit to the ROC. Room was okay, needs some aesthetic help. Be warned, if you stay in the two-room suite, they tell you there is a glass door that separates the rooms and they aren't kidding. Just be prepared in case you were hoping for a set up that provided a little more privacy. Other... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Jason, Thank you for taking the time to post a review of our property. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is regrettable we fell short of your expectations during your stay especially with the set of our suites which are... More 

Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 22, 2014

When I arrived and proceeded to check in the front desk told me they give the room away. They offered many solutions and even upgraded me to a king suite at the same cost. He was very professional and courteous. The amount of food that they had in the morning was more than I expected and the person in charge... More 

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello Hello, Thank you for this Great review and taking the time to let us know we made your stay comfortable with the nice complimentary Upgrade you received. I have shared your compliments with Akash who worked when you had checked in, and he was honored to know that it all worked out for you. Thank you for giving me... More 

Tabernacle, New Jersey
Level Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed October 21, 2014

Let me start of by saying this is my 8th time staying here....I am a Club carlson member.. Problem # 1 I go online check availability. It says yes ! with price of room for 1 person so i call hotel just in case they say only room open has jacuzzi..( $ 240.00 a night ).. I am by my... More 

Was this review helpful? Yes 1
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Steve, Thank you for being a valued Club Carlson member and also a valued guest for our hotel. I hate to express that we did not go about accommodating you comfortably this time. I genuinely apologize for all the concerns you had to go through regarding the previous stay at our facility. We always encourage our staff to go... More 

Rochester, United States
1 review
5 of 5 stars Reviewed October 20, 2014

This hotel is the best. The facility is very clean and well-maintained. They have a whirlpool, swimming pool, and fitness center. They also provide snacks and breakfast. A very good deal for the price. The staff are also great. Very polite and helpful.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Tiffany, We are thrilled to read this amazing review you posted about us. We really appreciate this and your time in doing this. We are happy that you enjoyed your stay and I am sure you will come back to stay with us. Our amenities including the Pool & Whirlpool are great and our guests just love it. I... More 

Boston, United States
1 review
3 of 5 stars Reviewed October 20, 2014

The bed was the hardest I have experienced in quite some time. The TV had very limited choices, it could have used some movie channels or at least wider cable programming. The bathroom was small and cramped. We did not feel it was a good value for the money we paid.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Cathryn, Thank you for sharing your experience and for your honest feedback. Your feedback is valued because it gives us a chance to improve and go above and beyond so that other guests don’t experience the concerns that you faced. I sincerely apologize on behalf of our entire hotel that we fell below "fair" on expectations and mine as... More 

Gloversville NY
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed October 19, 2014

Nice hotel, easy to find!! BUT VERY RUDE college girls staying at hotel for soccer games..Lobby area very small and these girls had bags all over the floors taking up a lot of room. You could barely get through. There was one of them in line for breakfast and she let 8 girls get in line in front of her!!!... More 

Was this review helpful? Yes 2
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello, Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize about all the concerns and issues you went through due to the team in-house. I would also like to apologize on the size of our breakfast room which prohibits the overall smooth flow through of guests serving themselves.... More 

Burlington
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed October 19, 2014

We always chose the Brighton Country Inn for many resons, not only is the location convenient to shopping, restaurants and entertainment but there is easy access to the express routes that get you about Rochester quickly and easily whether it be to the downtown, lakeside or out to explore the country and outlying sites such as the Waterloo Outlet Mall... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 3
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello, Thank you for taking time to write this nice review. We appreciate the compliments of our service staff and our great location. I am glad that both the location and the comfort of our rooms with impeccable service at the front desk made your stay in Rochester a great one. We look forward to your return. Thank you so... More 

Greater Cincinnati
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 19, 2014

We found the suite designs to be very frustrating for a family of three desiring individual privacy for getting dressed. The bathroom consists of only a tub and toilet, no sink or room to get dressed. The only sink is in the vestibule area across from the bathroom. There are no doors to give privacy between the sink area and... More 

Was this review helpful? Yes 2
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Thank you for the response and appreciate sharing your thoughts about our hotel. Being the General Manager at the hotel I see that you did not like our suite set up. We sincerely apologize on your experience and I understand how frustrating it might have been for you. We will reevaluate our suites when we go for a hotel refresh... More 

Topeka, Kansas
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 18, 2014

Stayed here for the night before flying out I made reservations for the wrong night and they were great changing them with no extra fees! The room was clean and comfy. Workers were wonderful and the breakfast was great

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello Jo, This is Excellent. We are thrilled to know that everything worked out for you and that we were able to accommodate you with our finest services and amenities. We appreciate your generosity to write this 5 Star review and we thank you for your business. We look forward for your future stays with us when travel brings you... More 

New Hartford, New York, United States
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed October 15, 2014

I stayed here for a business trip in Rochester for one evening. The hotel is clean and the staff are polite. The rooms were quiet and the bed was comfortable enough. I appreciate it that it is close to the highway. It would also be a good inexpensive alternative for a family traveling through or staying in Rochester for a... More 

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Sir, Thank you for taking the time to complete a review on our hotel. I am thrilled to see that you enjoyed your time at the hotel and like all the amenities we have at the hotel. Our locations and our added amenities are a huge advantage for all our guests. On behalf of our entire staff at Country... More 

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