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Country Inn & Suites By Carlson, Rochester-Brighton, NY

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797 East Henrietta Road, Rochester, NY 14623
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Country Inn & Suites By Carlson, Rochester-Brighton, NY
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Country Inn & Suites By Carlson, Rochester-Brighton, NY
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335 reviews from our community

Traveler rating
    158
    102
    52
    16
    7
See reviews for
141
63
21
55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
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English first
  • All months
    (335)
  • Mar-May only
    (100)
  • Jun-Aug only
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Philadelphia, Pennsylvania
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed yesterday NEW

My husband and I stayed here for an out of town wedding. We got there just in time to change in our room before the wedding (they were very nice and let us check in an hour early since I called and asked if this would be possible). However, the bathroom was clogged when we got there, but we didn't... More 

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Macon
Contributor
13 reviews 13 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Whenever my husband and I travel to Toronto to visit family we usually stay overnight going there and coming back in Rochester NY We choose Country Inn and Suites hotel for the value, cleanliness, breakfast and 24/7 available refreshments. There are two of these hotel in Rochester one in the Westside and the other in the Eastside. I prefer the... More 

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na
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The overall experience at this hotel wasn't quite bad - but it wasn't good, either. The biggest deficit was the housekeeping. For example, when we checked in the elevator floor was very sticky, as if someone had spilled lemonade. When we came back from dinner, several hours later, nothing had been done to clean it up, even though we had... More 

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Fernando N, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, NY, responded to this review

Dear M M, Thank you for taking the time to write your review. I apologize in the name of our team for not being up to the best standards we are so proud to have. Exceed our guests expectations is our number one priority and I will be addressing your comments with our staff in order to prevent this to... More 

Seattle, Washington
1 review
5 of 5 stars Reviewed 1 week ago

I felt very safe and comfortable in this hotel. My trip to Rochester was an emotional, family event and I felt the hotel staff to be compassionate and accommodating. I was pleased that the clientele was respectful and, seemingly, family or business oriented. There were no incidents of rowdiness which I so appreciated. It is also close to nice restaurants... More 

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Fernando N, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, NY, responded to this review

Dear Nancy S, Thank you so much for your review. We appreciate your kind words and also we are happy to see you enjoyed your stay. Please come to see us soon. Best Regards, Fernando More 

Wilson
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We've waited to review this hotel, having stayed there twice in April and once in May. We were looking to see if the outstanding treatment we experienced the 1st stay would happen again. The hotel is located right off the Outer Loop in Rochester, minutes from the airport, shopping malls and good restaurants. The price was competitive with other nearby... More 

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Fernando N, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, NY, responded to this review

Dear Charles M. Thank you so much for your review! and you recommendation. It was very nice to see you enjoyed our hotel! Please come to see us soon again! Best Regards, Fernando More 

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