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All 29 Rochester hotels

Country Inn & Suites By Carlson, Rochester-Brighton

2.5 of 5 Hotel   |   797 East Henrietta Road, Rochester, NY 14623
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81%
Ranked #5 of 29 hotels in Rochester
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Lorraine L Amherst, New York
  • Overview
  • Reviews (212)
  • Photos (38)
  • Amenities
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  • Room tips (32)
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212 people have reviewed this hotel

Traveler rating
    108
    64
    31
    7
    2
See reviews for
88
40
13
37
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Amherst, New York
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

I work for AAA and they knew that when I made my reservation so you would have thought they would have put me in a good room. I will start with the good. The employees were very nice and my bathroom, towels, and sheets were very clean. They did have a good selection for breakfast and fresh fruit and coffee... More

Was this review helpful? Yes 1
East Meadow, New York
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

This was our fourth hotel in a week as we traveled around upstate NY and Canada. It was by far the smallest and worst kept room. There was water damage on the ceiling, rug damage and the desk chair was all torn. There was a faint smell that was probably due to the water. A lot of reviews here say... More

Was this review helpful? Yes 1
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

My sincere apologies about all the concerns that you had during your stay and we are sorry that you had to go through this during your travel around the Upstate NY and Canada. We appreciate your valuable feedback and apologize for the concerns you shared about your experience at this hotel. I will address condition issues with our team and... More

Montville, New Jersey
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Nice clean modern hotel room with a great free breakfast. Use minutes from downtown Rochester or RIT. The front desk staff was very friendly. They have DVDs available for in room entertainment. Beds were comfortable and the shower was nice.

Was this review helpful? Yes 1
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

I am so thrilled to know that our hotel’s location served as a benefit to you. Our amenities are all geared towards making our guests’ stay comfortable and enjoyable. Amenities like our In-room DVD’s, cookies and Coffee, Board games, and also our Sweet Dreams Program that includes ear plugs, eye masks, a noise machine and also 3 kinds of pillows... More

Bradford West Gwillimbury, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed July 5th / 6th. Checked in to find out I had 1 king size bed for 2 adults / 1 special needs child. Staff (including Kal Patel) were accomodating enough to move us to a 2 double bed room at no extra charge. Complimentary cookies and coffee in the lobby, free internet and printouts. Free breakfast ina breakfast room... More

Was this review helpful? Yes 2
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Patrick, I appreciate your time to write a review on us and also commending our staff members and our hotel. Thank you so much for mentioning Kal’s name. He truly takes care of all our guest and we are delighted to have Kal in our fantastic team that is geared to take care of all our guests needs and... More

1 review
5 of 5 stars Reviewed 2 weeks ago

Our Family and Friends travel to Rochester each year to celebrate Father's Day. This is our 25th plus consecutive visit. We have visited a number of Hotel Chains, but the last few years we prefer to stay in Country Inns and Suites. Marta Vega was great, always smiling always willing to assist.

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello there. I am thrilled to see that you enjoyed your time at the hotel. We appreciate your loyalty towards us and thank you for your repeated business. I am so glad to see that Marta took care of you during your stay. I have shared your compliments with her and she was honored that you mentioned her by name.... More

Toronto, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

The stuff was great, wish all the hotel have stuff as friendly. All the aminities such as free hot breakfast, 24/7 coffees and cookies in lobby and mostly surprisingly the dinner that was offered at their sister hotelives which was just a short distance. I will surely return.

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Mike Thank you for taking the time to complete a review on us. We are thrilled to see that you enjoyed your time at the hotel. Our amenities and service are great and I see that you had made the best use of them. On behalf of our entire staff at Country Inns & Suites we thank you for... More

Toronto
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The rooms were very clean. The continental breakfast was generous with hot and cold foods. The staff were friendly. The staff were helpful with directions to the Museum of Play. Would definitely stay there again. Pool was clean. The hot tub was roomy where it could accommodate 8 individuals.

Was this review helpful? Yes 1
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

THANK YOU for this great review. We appreciate your time to write a fantastic review on us. Our focus here at the hotel is Cleanliness and Service and we make sure that we do that all the time for our guests. I am so glad that your stay was comfortable and that you we took care of you. We will... More

Wall Township, New Jersey
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was our first trip to Rochester, to help our daughter get settled in at the University of Rochester Medical School. The hotel was a nice find. Large comfortable suites, free breakfast, 24 hour coffee and cookies, a nice pool and hot tub and a great location. The hotel was close to the school and to shopping. Great value for... More

Was this review helpful? Yes 2
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

This is a fabulous review!! We are thrilled to know that your stay with us was pleasant and stress-free. Our hotel is in the prime location to all Colleges, restaurants and shopping. University of Rochester is a great school and only 3-4 miles from our hotel. Next time you visit please inquire about our complimentary shuttle services that even takes... More

Baldwinsville, New York, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My SO and I booked here for a 2 night stay. We knew there would be issues when we looked up and saw a dirty washcloth hanging on the shower curtain rod. We went down for breakfast the next morning which was ok. We attempted to use the spa but apparently the jets weren't working because we turned the dial... More

Was this review helpful? Yes 2
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Catherine, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. I appreciate you reaching out and writing your review. We will discuss the cleanliness of your room with our housekeeping staff to ensure... More

Ontario's Highlands, Canada
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

My wife and I were looking very forward to our first trip to Rochester, and there were perks to the hotel, such as the free breakfast, and the work-out room, that we were looking forward to enjoying. We are pretty laid-back when it comes to traveling; but there were some serious issues behind the shiny facade of this hotel. First... More

Was this review helpful? Yes 1
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Valued Guest, I would like to start by saying we are truly sorry that we did not live up to your expectations. Thank you for the valuable feedback and taking time to let us know where we can improve. On behalf of our hotel, we sincerely apologize and can assure you that we are on top of this and... More

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Additional Information about Country Inn & Suites By Carlson, Rochester-Brighton

Address: 797 East Henrietta Road, Rochester, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Rochester-Brighton 2.5*
Reservation Options:
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Also Known As:
Country Inn And Suites Rochester Brighton
Country Inn & Suites Rochester Brighton Hotel Rochester
Wellesley Rochester

38 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Family Hotel in Rochester #6 Business Hotel in Rochester
Hotel Class
Official Description (provided by the hotel)
Here at the Country Inn & Suites, Rochester Brighton, we try to make you feel right at home. From our Country decor, to our great customer service, and more! We are conveniently located across from Monroe Community College and The Sports Centre at MCC. This property has 89 Non-Smoking rooms featuring a complimentary breakfast buffet. The hotel is situated within walking distance of several popular restaurants. TGI Fridays is right in our parking lot. If your goal is relaxation, there is an indoor swimming pool, whirlpool, and fitness center located on the grounds. If business is your game, we offer free high speed wireless internet. Guests will find their commute to Rochester International Airport quick and easy with the free shuttle service. Club Carlson Rewards earns 20 points per dollar spent on qualifying stays. Our client are sure to rack up major points to redeem for hotel stays, airfare, car rentals, merchandise, gift cards and more. Whether you are here on business or pleasure we have a lot of amenities to suit your needs, including a hot complimentary breakfast, indoor pool & whirlpool, fitness center, free wired & wireless internet, refrigerators & microwaves in all rooms, and more! We are close to a lot of Rochester's attractions. ... more   less 
Number of rooms
89

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