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All 30 Rochester hotels

Country Inn & Suites By Carlson, Rochester-Brighton

2.5 of 5 Hotel   |   797 East Henrietta Road, Rochester, NY 14623
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Country Inn & Suites By Carlson, Rochester-Brighton
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Ranked #7 of 30 Hotels in Rochester
Certificate of Excellence 2014
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247 reviews from our community

Traveler rating
    120
    75
    37
    11
    4
See reviews for
103
45
15
41
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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  • Any
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  • All months
    (247)
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    (67)
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    (95)
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    (30)
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1 review
4 of 5 stars Reviewed 1 week ago

We stay frequently at this location upon arrival Akash immedietly eelcomed me and said thanks for being a club carlson member and saud we are upgrading your room i was surprised and very pleased. He was so helpfull and made check in great once in my room he called to ask if everything eas ok and said if i needed... More

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello Shelly, We are so thrilled to see this excellent survey. We love to have you stay at our hotel every time. We appreciate all your business and loyalty towards us. Akash & Marta are much honored to see that you have recognized them by name. They are truly our stars at the hotel. We will continue to do our... More

Warren, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This Country Inn & Suites Hotel was very clean. The staff are all extremely professional and friendly. We needed to use the Business center as we had failed to print out some much needed documents and it was top notch!!! We would definitely stay here again and recommend it to our family and friends as well.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Sandi, I am thrilled to know that your stay was pleasant and a delight. We appreciate your kind words about the service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. Thank you again for your feedback and for taking the time to write about your experience.... More

St. Catharines, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Came to area to golf for a few days with some couples, stayed for two nights. Decent location with a nice Steakhouse next store. Hotel is nothing to write home about, just alright. Could use some room updating (carpets, bathroom). Decent enough for the money we spent on a room, but lots out there in the area.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello. We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. Our location is great and I am glad that it served to your benefit with two restaurant right in... More

Urbandale, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Overall - hotel requires upgrading/modernization. Worn dining chairs, dents in walls, etc. indicate lack of concern by ownership. Staff is friendly. Breakfast was mediocre. Bathroom appeared mildewed.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hi there, this is Pinkesh Patel, General Manager at the Country Inn & Suites Rochester-Brighton. I appreciate your business and your kindness in reviewing us. We will do our best to resolve all the issues that you encountered during your stay at the hotel. I thank you for bringing about the issues that caused your stay unpleasant. We will be... More

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 3 weeks ago

Miss opportunity Went to spend the weekend at the country inn when arriving in the room air conditioning was not working When inviting the front desk to check air he went and checked it and said that it was working perfectly. Even if it was colder in the hallways than in the room the room was hot when I told... More

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Thank you for taking the time to complete this review and write about your experience and share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. My sincere apologies on all the concerns that you and your family had with the cleanliness... More

Oakdale, New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

If you are looking for a Clean hotel that has an easy check in and check out with a friendly staff and an enjoyable continental breakfast in a great location in Rochester, NY...The Country Inn and Suites is for you

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello Hello, This is a great review. We appreciate your time to write about your experience and sharing with everyone about the positives of our hotel. We strive to do the best to make sure our guests are accommodated with the best service and clean rooms. I thank you for this review and look forward to have you pick us... More

Williamsburg, Va, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Poorly maintained, design of the room unappealing. I would look for another facility before returning. Wallpaper falling off, the sink is outside the bathroom and immediately in front of the entry door, the TV remote did not work.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Robert, Thank you for taking the time to complete this review and write about your experience. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed condition of our rooms with our team, and I assure you we are working diligently to... More

bowie, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

My second stay, the price and location are excellent.. I wish that my carpet this stay was not sticky and there was a little mold in the bathroom from the steam i suppose. They have the hottest water I have ever seen in a hotel and plenty of towels..

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello there, Thank you for being one of our valued guest and we really appreciate you picking our hotel again this time. We are glad to know that your stay was pleasant. However, I sincerely apologize on the concerns you had during your stay in regards to condition of our rooms. We will be going through a renovation in the... More

Toronto, Canada
Top Contributor
82 reviews 82 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We recently returned from a weekend in Rochester. We chose this hotel according to the rating on Trip Adcisor and price. It was a great find. It is located near major highways and it virtually takes 10 minutes to get anywhere. The staff were very friendly and helpful when asked for assistance. The room (king) was clean and spacious enough.... More

Was this review helpful? Yes 1
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and also glad to know that our location was a great convenience to you. We look forward to your next stay. Many thanks, Pinkesh Patel, General Manager and the whole team at Country... More

Northern NJ
Top Contributor
176 reviews 176 reviews
48 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel staff could do a much better job of cleaning the hotel, particularly the public areas. The pool and breakfast area were especially bad, and the pool area was not cleaned the whole time we were there (as noted by the used bandaid on the floor that was there the whole time). I'll give them credit for comfortable (and... More

Was this review helpful? Yes 1
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Thank you for reaching out and writing your review. We apologize you were not satisfied with the cleanliness and condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We will discuss the cleanliness of the hotel with... More

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Additional Information about Country Inn & Suites By Carlson, Rochester-Brighton

Address: 797 East Henrietta Road, Rochester, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Rochester-Brighton 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Country Inn And Suites Rochester Brighton
Country Inn & Suites Rochester Brighton Hotel Rochester
Wellesley Rochester

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