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All 30 Rochester hotels

Country Inn & Suites By Carlson, Rochester-Brighton

2.5 of 5 Hotel   |   797 East Henrietta Road, Rochester, NY 14623
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79%
Ranked #8 of 30 Hotels in Rochester
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Sandi D Warren, United States
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246 reviews from our community

Traveler rating
    120
    74
    37
    11
    4
See reviews for
103
45
15
41
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Warren, United States
2 reviews
5 of 5 stars Reviewed yesterday NEW

This Country Inn & Suites Hotel was very clean. The staff are all extremely professional and friendly. We needed to use the Business center as we had failed to print out some much needed documents and it was top notch!!! We would definitely stay here again and recommend it to our family and friends as well.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
St. Catharines, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

Came to area to golf for a few days with some couples, stayed for two nights. Decent location with a nice Steakhouse next store. Hotel is nothing to write home about, just alright. Could use some room updating (carpets, bathroom). Decent enough for the money we spent on a room, but lots out there in the area.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Urbandale, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

Overall - hotel requires upgrading/modernization. Worn dining chairs, dents in walls, etc. indicate lack of concern by ownership. Staff is friendly. Breakfast was mediocre. Bathroom appeared mildewed.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hi there, this is Pinkesh Patel, General Manager at the Country Inn & Suites Rochester-Brighton. I appreciate your business and your kindness in reviewing us. We will do our best to resolve all the issues that you encountered during your stay at the hotel. I thank you for bringing about the issues that caused your stay unpleasant. We will be... More

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago

Miss opportunity Went to spend the weekend at the country inn when arriving in the room air conditioning was not working When inviting the front desk to check air he went and checked it and said that it was working perfectly. Even if it was colder in the hallways than in the room the room was hot when I told... More

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Thank you for taking the time to complete this review and write about your experience and share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. My sincere apologies on all the concerns that you and your family had with the cleanliness... More

Oakdale, New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

If you are looking for a Clean hotel that has an easy check in and check out with a friendly staff and an enjoyable continental breakfast in a great location in Rochester, NY...The Country Inn and Suites is for you

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello Hello, This is a great review. We appreciate your time to write about your experience and sharing with everyone about the positives of our hotel. We strive to do the best to make sure our guests are accommodated with the best service and clean rooms. I thank you for this review and look forward to have you pick us... More

Williamsburg, Va, United States
1 review
2 of 5 stars Reviewed 1 week ago

Poorly maintained, design of the room unappealing. I would look for another facility before returning. Wallpaper falling off, the sink is outside the bathroom and immediately in front of the entry door, the TV remote did not work.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Robert, Thank you for taking the time to complete this review and write about your experience. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed condition of our rooms with our team, and I assure you we are working diligently to... More

bowie, United States
1 review
4 of 5 stars Reviewed 1 week ago

My second stay, the price and location are excellent.. I wish that my carpet this stay was not sticky and there was a little mold in the bathroom from the steam i suppose. They have the hottest water I have ever seen in a hotel and plenty of towels..

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello there, Thank you for being one of our valued guest and we really appreciate you picking our hotel again this time. We are glad to know that your stay was pleasant. However, I sincerely apologize on the concerns you had during your stay in regards to condition of our rooms. We will be going through a renovation in the... More

Toronto, Canada
Top Contributor
82 reviews 82 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We recently returned from a weekend in Rochester. We chose this hotel according to the rating on Trip Adcisor and price. It was a great find. It is located near major highways and it virtually takes 10 minutes to get anywhere. The staff were very friendly and helpful when asked for assistance. The room (king) was clean and spacious enough.... More

Was this review helpful? Yes 1
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and also glad to know that our location was a great convenience to you. We look forward to your next stay. Many thanks, Pinkesh Patel, General Manager and the whole team at Country... More

Northern NJ
Top Contributor
174 reviews 174 reviews
47 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel staff could do a much better job of cleaning the hotel, particularly the public areas. The pool and breakfast area were especially bad, and the pool area was not cleaned the whole time we were there (as noted by the used bandaid on the floor that was there the whole time). I'll give them credit for comfortable (and... More

Was this review helpful? Yes 1
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Thank you for reaching out and writing your review. We apologize you were not satisfied with the cleanliness and condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We will discuss the cleanliness of the hotel with... More

Napanee, Canada
Contributor
15 reviews 15 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Very clean. Service great. Breakfast - have experienced better. Attendants not paying enough attention to area. Good highway access and within short driving distance to lots of restaurants and shopping. Suggested improvement is to have recycle program.

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

This is great. We really appreciate your time in sharing your experience with us. However I apologize on the concerns you had with breakfast. I will discuss it with my breakfast team to ensure that we resolve these issues as soon as possible so that you or any of our guests don’t have to go through this again. Our location... More

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Additional Information about Country Inn & Suites By Carlson, Rochester-Brighton

Address: 797 East Henrietta Road, Rochester, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Rochester-Brighton 2.5*
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Also Known As:
Country Inn & Suites Rochester Brighton Hotel Rochester
Country Inn And Suites Rochester Brighton
Wellesley Rochester

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#7 Family Hotel in Rochester #7 Business Hotel in Rochester
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Official Description (provided by the hotel)
Here at the Country Inn & Suites, Rochester Brighton, we try to make you feel right at home. From our Country decor, to our great customer service, and more! We are conveniently located across from Monroe Community College and The Sports Centre at MCC. This property has 89 Non-Smoking rooms featuring a complimentary breakfast buffet. The hotel is situated within walking distance of several popular restaurants. TGI Fridays is right in our parking lot. If your goal is relaxation, there is an indoor swimming pool, whirlpool, and fitness center located on the grounds. If business is your game, we offer free high speed wireless internet. Guests will find their commute to Rochester International Airport quick and easy with the free shuttle service. Club Carlson Rewards earns 20 points per dollar spent on qualifying stays. Our client are sure to rack up major points to redeem for hotel stays, airfare, car rentals, merchandise, gift cards and more. Whether you are here on business or pleasure we have a lot of amenities to suit your needs, including a hot complimentary breakfast, indoor pool & whirlpool, fitness center, free wired & wireless internet, refrigerators & microwaves in all rooms, and more! We are close to a lot of Rochester's attractions. ... more   less 
Number of rooms
89

Questions & Answers

Questions? Get answers from Country Inn & Suites By Carlson, Rochester-Brighton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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