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Country Inn & Suites By Carlson, Rochester-Brighton

Certificate of Excellence
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797 East Henrietta Road, Rochester, NY 14623
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Country Inn & Suites By Carlson, Rochester-Brighton
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Country Inn & Suites By Carlson, Rochester-Brighton
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308 reviews from our community

Traveler rating
    147
    93
    46
    15
    7
See reviews for
130
58
20
50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
  • All months
    (308)
  • Mar-May only
    (73)
  • Jun-Aug only
    (95)
  • Sep-Nov only
    (86)
  • Dec-Feb only
    (54)
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Cazenovia, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had a great stay at the hotel. The pool and workout room were nice. The location was perfectly close to many restaurants that we could walk too! The hotel rooms were clean and spacious and the staff were wonderful! The morning breakfast was also a plus! Upon returning home I realized I had left my FAVORITE jacket in the... More 

Was this review helpful? Yes 1
Fernando N, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Denise F. Thank you for your feedback and for taking the time to write about your experience. We hope to see you again soon! Best Regards, Fernando General Manager More 

Toronto
Top Contributor
94 reviews 94 reviews
13 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We choose this place to stay when visiting Rochester to go to the museum of play and were not disappointed. We choose it due to the price, the free parking, free breakfast, free wifi, pool, free long distance and surprisingly the free dinner. Initially we had booked a hotel closer to the museum but changed due to the fact that... More 

Was this review helpful? Yes 1
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello Dazah, Firstly let me apologize on all the concerns you had to face during your stay with us. This is not the norm at this hotel and I regret to say that we were not able to meet your expectations. We thank you for your honest feedback and on behalf of our entire staff at La Quinta Inn &... More 

Toronto
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 14, 2015

Pros: - Staff member Tricia was friendly & helpful - Complimentary breakfast was good, dining room was spacious with enough tables - Our room rate included dinner at Marketplace Grill (at the Holiday Inn) which was decent - Kids enjoyed all day cookies from lobby Cons: - Pool was closed and we had to drive to a neighboring hotel to... More 

Was this review helpful? Yes 1
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hi there, this is Pinkesh Patel, General Manager at the Country Inn & Suites Rochester-Brighton. I appreciate your business and your kindness in reviewing us. We will do our best to resolve all the issues that you encountered during your stay at the hotel, especially the pool and spa. A lot of our guests are disappointed and we are doing... More 

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