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All 30 Rochester hotels

Country Inn & Suites By Carlson, Rochester-Brighton

2.5 of 5 Hotel   |   797 East Henrietta Road, Rochester, NY 14623
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80%
Ranked #6 of 30 hotels in Rochester
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
RoyLScam Northern NJ
  • Overview
  • Reviews (238)
  • Photos (38)
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238 people have reviewed this hotel

Traveler rating
    119
    71
    35
    9
    4
See reviews for
102
42
14
40
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Northern NJ
Top Contributor
171 reviews 171 reviews
46 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel staff could do a much better job of cleaning the hotel, particularly the public areas. The pool and breakfast area were especially bad, and the pool area was not cleaned the whole time we were there (as noted by the used bandaid on the floor that was there the whole time). I'll give them credit for comfortable (and... More

Was this review helpful? Yes
Napanee, Canada
Contributor
15 reviews 15 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Very clean. Service great. Breakfast - have experienced better. Attendants not paying enough attention to area. Good highway access and within short driving distance to lots of restaurants and shopping. Suggested improvement is to have recycle program.

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

This is great. We really appreciate your time in sharing your experience with us. However I apologize on the concerns you had with breakfast. I will discuss it with my breakfast team to ensure that we resolve these issues as soon as possible so that you or any of our guests don’t have to go through this again. Our location... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here for 4 night while visiting UofR. Located to all attractions, restaurants and shopping in Henrietta and Rochester. We absolutely loved everything about the stay, especially customer service. If you want to experience 5 star service, this is the hotel to be at while you are in Rochester. From the general manager to front desk and housekeeping staff, everyone... More

Was this review helpful? Yes 2
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello Hello.. Our service goes a long way and I am glad to know that it has served its benefits to you and your family. Our hotel’s location, service and cleanliness are always a plus for all our guests. We always strive to excel in everything we do to make sure that our guests stay here is a delight and... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

My family and I loved eveything about this hotel. Everyone at the reception greeted us with smiles and always wished us. Gave us a to go bag too while leaving. The hotel was very busy throughout our stay but the staff took care of everyone. My family and I recommend this hotel to all and will stay here in October... More

Was this review helpful? Yes 1
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

I am so thrilled to know that your stay was excellent and you and your family will be staying with us again in October. Thank you so much for your time in writing about your experience and that all our team members you came across were pleasant and helpful. We will make sure that we do the same for you... More

Galway, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

clean and comfortable but really should be updated. Paid for room in full weeks before stay and they still put a $50 hold on my account until I checked out. Didn't think this was necessary. Staff was friendly and helpful, parking lot was very littered and signs all over stated "park at your own risk" no damage to car at... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

We appreciate your time in sharing your experience at this hotel and I am thrilled to know that your stay was a comfort. We apologize on the condition of the hotel and we will consider your feedback when we renovate in the near future to refresh our hotel. Our parking lot and location is great for all and I am... More

Harrisburg, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stay at this hotel several times annually when visiting our college student. We have always had pleasurable experiences when staying here. The staff is always friendly and courteous. Rooms are clean and neat. Sometimes I believe the rates are a little pricey, but nonetheless I don't shop for "cheapest price" and will not sacrifice quality.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 2
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

We appreciate your business and glad that you are one of our valued returning guests, we really thank you for that. We are glad that your stay with us this time was great and that you were able to experience our finest services and facility again. We have started to implement new things at this hotel that you will see... More

Troy, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is easily accessible from the freeway. It is clean and comfortable for a reasonable price. You can get the kind of room you need to accommodate your family without having to book two rooms. Staff is friendly. Breakfast is available, and even dinner on weekdays, which is a convenience.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 2
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello there, I am Pinkesh Patel, General Manager at this hotel. It was a pleasure to have you stay with us. I am glad that you loved our accommodation facilities and all the services that we provide here. Dinner and breakfast are all complimentary throughout your stay and glad that they added up to your experience. We will be waiting... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The hotel is in need of cleaning and updating. The carpets were dirty and worn out, the walls were dirty, the breakfast area needed a cleaning and the chairs were worn out. We have upcoming reservations because our child is attending college in the area and we will be cancelling, even if it means a longer drive to campus.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello there, We appreciate you taking the time to write a review on your recent stay. We apologize for the concerns you listed in your review. We appreciate the feedback and take all your issues you have experienced very seriously. We will take in account all issues you have mentioned with condition of our hotel when we go through a... More

BRIDGETON
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The room was clean and the beds were comfortable. The shower had good water pressure. The staff was pleasant. The breakfast was adequate. The hotel was full but we did not hear other guests. Pool area looked nice but didn't have time to use it.

Was this review helpful? Yes 2
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello there, being the General Manager at the hotel, I wanted to thank you for writing a review for our hotel. We at the hotel are very pleased to hear about your great experience and the hospitality we provided you with during all your stay. It is wonderful to hear about our breakfast items and good things about all our... More

Medina, NY, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

They provided very good service to our people. Whatever the need they were right there with a friendly disposition. The breakfast was "wonderful". Mr Patel does a wonderful job making us feel welcome and our check in run smoothly.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 2
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello Penny.. Thank you so much for this wonderful Five Star review. It is always a pleasure to accommodate you and your group at our hotel every year. I am excited to know that you had another exciting stay here and that we took care of you with top notch service. We will do our best to keep up with... More

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Additional Information about Country Inn & Suites By Carlson, Rochester-Brighton

Address: 797 East Henrietta Road, Rochester, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Rochester-Brighton 2.5*
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Also Known As:
Country Inn & Suites Rochester Brighton Hotel Rochester
Country Inn And Suites Rochester Brighton
Wellesley Rochester

38 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#5 Family Hotel in Rochester #7 Business Hotel in Rochester
Hotel Class
Official Description (provided by the hotel)
Here at the Country Inn & Suites, Rochester Brighton, we try to make you feel right at home. From our Country decor, to our great customer service, and more! We are conveniently located across from Monroe Community College and The Sports Centre at MCC. This property has 89 Non-Smoking rooms featuring a complimentary breakfast buffet. The hotel is situated within walking distance of several popular restaurants. TGI Fridays is right in our parking lot. If your goal is relaxation, there is an indoor swimming pool, whirlpool, and fitness center located on the grounds. If business is your game, we offer free high speed wireless internet. Guests will find their commute to Rochester International Airport quick and easy with the free shuttle service. Club Carlson Rewards earns 20 points per dollar spent on qualifying stays. Our client are sure to rack up major points to redeem for hotel stays, airfare, car rentals, merchandise, gift cards and more. Whether you are here on business or pleasure we have a lot of amenities to suit your needs, including a hot complimentary breakfast, indoor pool & whirlpool, fitness center, free wired & wireless internet, refrigerators & microwaves in all rooms, and more! We are close to a lot of Rochester's attractions. ... more   less 
Number of rooms
89

Questions & Answers

Questions? Get answers from Country Inn & Suites By Carlson, Rochester-Brighton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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