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Country Inn & Suites By Carlson, Rochester-Brighton

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797 East Henrietta Road, Rochester, NY 14623
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1 room 1 guest
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Country Inn & Suites By Carlson, Rochester-Brighton
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363 Reviews from our TripAdvisor Community

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Traveler rating
    164
    116
    55
    20
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Syracuse, New York, United States
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I don't understand the negative reviews at all. My daughter and I stayed the night before the Nazareth College Open House. We had no reservation but they were happy to accommodate us. Front desk staff was friendly and made an excellent suggestion for dinner at the restaurant next door. Room was extremely clean and comfortable. Breakfast the next morning was... More 

Was this review helpful? Yes 2
Fernando N, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear LKW771, We really appreciate for taking the time to write about your experience. We are very happy to read that you enjoyed your stay, our staff and the restaurants around our area. We also would like to congratulate your daughter on this new chapter in her life. Please come to stay again with us on your next visit to... More 

Boston, Massachusetts
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This inn is comfortable and provides what one needs at the end of a long drive or a full-day outing. Nothing fancy with its interiors and amenities. There is a lingering impression that the hallways and rooms tend to be underlit, and somehow this ambience matches its more traditional decor. It is not right next to shopping strips or malls,... More 

Was this review helpful? Yes 1
Fernando N, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear 5thOneFromtheLeft, Thank you so much for your review and I have to say... your "nick name" is awesome! We are very happy that you enjoyed your stay with us. and the amenities around the area. Please come stay with us again soon! Best Regards, Fernando More 

Minneapolis, Minnesota
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My 2 sisters, my Mom & I shared a 1-bedroom suite while in town for a funeral. Staff was friendly and helpful. The breakfast was above average, with warm entrees, waffle makers, and a fresh fruit salad in addition to the usual. Our suite was as expected, so we were satisfied. The only unexpected thing was that we were in... More 

Was this review helpful? Yes 2
Duanesburg, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel last November 2014 and loved it. The highlight and the number one reason for my return was the clean warm pool. Well that is no longer here. The pool is cool and cloudy and the hot tub is drained. My room cost was $190 total. I won't be returning here again.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 3
Fernando N, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Denise E, Thank you so much for your review. We apologize not meeting your expectations during your visit.. Although we have a strong and proper preventive maintenance program in place, unfortunately we had an unexpected and beyond our control situation with the hot tub, which we are working with our vendors to have fixed in a timely manner. On... More 

Burlington, New Jersey, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I stayed over night with my son while visiting RIT. The staff was very polite and helpful. The price was very reasonable. The room was clean. The lobby was immaculate. I loved the three fluffy pillows and slept very well. It was quiet. The breakfast was good. I would recommend this hotel. The only thing I would recommend to the... More 

Was this review helpful? Yes 1
Fernando N, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Lynda F, Thank you so much for your review!! I appreciate you nice comments and the feedback provided! My fingers are crossed for your son to attend the RIT. We hope to see you soon again. Best Regards, Fernando More 

Charleston, South Carolina
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had to do 2 week long stays here in a row due to a family member passing away. Patricia at the front desk could not have been more accommodating. She really went out of her way to work with us when we weren't sure how long we'd be staying, etc.. Every day she saw us, she would ask how... More 

Was this review helpful? Yes 2
Fernando N, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Lisita, Thank you so much for your review. Although we are very sorry for the reasons that brought you to our area. We are glad to see Patricia and Irma were being attentive and exceeding your expectations. Once again thank you for your kind words and come to visit us soon. Best regards, Fernando More 

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