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All 31 Rochester hotels

Country Inn & Suites By Carlson, Rochester-Brighton

2.5 of 5 Hotel   |   797 East Henrietta Road, Rochester, NY 14623
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Country Inn & Suites By Carlson, Rochester-Brighton
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Ranked #8 of 31 Hotels in Rochester
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Denise F West Islip
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281 reviews from our community

Traveler rating
    132
    85
    42
    15
    7
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117
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47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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West Islip
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I were travelling to Rochester for the NYSSMA ALL-STATE Conference that our son was participating in. Hotels in Downtown Rochester were much more expensive. It's only about a 10 minute ride if you have a car. I am a Club Carlson member so I always look to add more points when I travel.I was recognized as a... More 

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hell o Denise, We are so glad to see this amazing review about us. We want to thank you for y our time in doing this. This means a lot to us. We are excited to know that your stay was a delight and like everything. However we will be working on the breakfast room size when we go through... More 

Landisville
1 review
4 of 5 stars Reviewed 1 week ago

We spent a couple of nights here for our anniversary and enjoyed the use of the pool & whirlpool, as well as the hot tub in our room. We're always on the lookout for ways to cut our expenses, so we appreciated the complimentary hot breakfast and the evening Manager's Reception (which was a complimentary dinner at a nearby hotel).... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Daryl, We are stunned that you enjoyed every bit of your stay at the Country Inn & Suites. We thank you for picking our hotel for your special occasion and that your anniversary went perfect. Our breakfast and complimentary dinner at a sister hotel are value added amenities that serve as a great benefit to our guests. We will... More 

toronto
Contributor
19 reviews 19 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 2 weeks ago

large free parking lot. small lobby with small eating area. rooms were fair sized with small window. the breakfast was very basic but there is only seating for approx. 20 people. So it is likely that there will be no where to sit during 8am to 10am. to hotel is OK up to this point but here is where it... More 

Was this review helpful? Yes 1
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Steve, Let me first apologize on the inconvenience you had to face while staying with us. It is a huge deal for us and I regret that we were not able to resolve the situation for you in the best possible manner to satisfy you. We are working diligently to correct the customer service we provided, particularly in this... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I recently have traveled a bit and stayed in several hotels : homewood suites and country inn are my favorites I have a pet and that is one thing I have to find these 2 do it best at most locations even though the fee is often a day's stay cost I also enjoy the expansive breakfast menu and breakfast... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

I am very excited to share this amazing 5 Star review with my staff. We really appreciate your kind words and also thank you for writing about us. This means a lot to us. Our complimentary dinner at our sister hotel, about a mile from here is a great value and perk to all our guests that are traveling to... More 

Herkimer, New York
1 review
5 of 5 stars Reviewed 4 weeks ago

Just got home after a terrific getaway.. Thank you Pinkesh and your excellent staff, special thank you to Marta n Nio for making our stay very comfortable and with a touch that did go above n beyond. The room (king ste. w/jacuzzi) was great and the pool/hot tub was beautiful.. the water in pool was clean, temperature was truly comfortable... More 

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello Sammy, Thank you for such a wonderful review. I am so glad that our staff went above and beyond for you, especially Marta and Nio. They were both very excited to know that you remembered them by names and that they made your stay even delightful. We are always packed with teams and groups on the weekends and we... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

The staff was very accomodating, the room was very spacious and clean. The pool was beautiful, heated well, and hot tub was very nice. The breakfast was good, good variety of items. We did not know there would be an entire team of sport players there, and was very loud, busy, and a bit too much on a 2 day... More 

Was this review helpful? Yes 1
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Thank you so much for this amazing review and your precious time to write about this hotel. Marta and Akash are both delighted to know that you mentioned them by name on this review. They are very thrilled and excited to know that they were a huge help for your little get-a-way. Marta and Akash are truly our stars here,... More 

earlville, ny
Top Contributor
117 reviews 117 reviews
27 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Everything about this room/hotel is small. Rooms, bathroom, front entrance elevator just small. Spa was closed and green. Breakfast ok. Very small bathroom. Hotel is smoke free and was very quiet. Not my favorite chain of hotels.

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello, Thank you for taking the time to complete this review. We appreciate your time and feedback. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I will make sure that we consider your feedback about our room size, and I assure you we are... More 

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 11, 2014

This was our second time staying here and it was just as good as the first.King suite with a jacuzzi for the same price as a standard room at most places combined with great staff,an amazing free breakfast and great location, its really a no brainer. We wouldn't ever think of staying anywhere else.

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello Hello. Thank you for being one of our valuable guests and for returning to our hotel when you are in Rochester. We really appreciate your business and your valuable time to let us know about the positive experience you had at our hotel. Our staffs are all guest service oriented and I am glad that our guests like you... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed November 10, 2014

Excellent Hotel, clean, affordable and great breakfast! I stay with my family and everyone enjoy the stay, the facilities and specially the great breakfast. Good location quiet and a lot of shopping areas and restaurants. Joseph, Toronto, Canada November 10, 2014

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Joseph, We are thrilled to know that your stay was an absolute delight and that you and your family were happy being at our hotel. We appreciate and thank you for your kind words. I am glad that you enjoyed our Be Our Guest Breakfast and our great location. Our staff here are excited to see this wonderful review.... More 

Maplewood, New Jersey
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 9, 2014

Stayed one night at this hotel on a business trip. My family decided to tag along. We checked in late but loved this hotel. Check in at 1 am was a breeze. Our room was comfortable and clean and the shower had sufficient pressure. The hotel had the best hotel wifi I've ever had. Better yet, it was free! Breakfast... More 

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Yipee!! We are thrilled to see the 5 Star ratings you gave us. We are excited to know that you and your family had an excellent stay at this hotel. Our hotel is geared towards both family and business travelers with our convenient amenities like complimentary Dinner & Breakfast, DVD players with free DVD rentals at the desk, Cookies and... More 

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Additional Information about Country Inn & Suites By Carlson, Rochester-Brighton

Address: 797 East Henrietta Road, Rochester, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Rochester-Brighton 2.5*
Number of rooms: 89
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Also Known As:
Country Inn And Suites Rochester Brighton
Country Inn & Suites Rochester Brighton Hotel Rochester
Wellesley Rochester
Hotel Style:
#4 Business Hotel in Rochester
#9 Family Hotel in Rochester

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