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All 30 Rochester hotels

Country Inn & Suites By Carlson, Rochester-Brighton

2.5 of 5 Hotel   |   797 East Henrietta Road, Rochester, NY 14623
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Country Inn & Suites By Carlson, Rochester-Brighton
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Ranked #8 of 30 Hotels in Rochester
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
MissMiche
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259 reviews from our community

Traveler rating
    123
    78
    39
    14
    5
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110
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
27 reviews 27 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

When I arrived and proceeded to check in the front desk told me they give the room away. They offered many solutions and even upgraded me to a king suite at the same cost. He was very professional and courteous. The amount of food that they had in the morning was more than I expected and the person in charge... More

Was this review helpful? Yes
Tabernacle, New Jersey
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Let me start of by saying this is my 8th time staying here....I am a Club carlson member.. Problem # 1 I go online check availability. It says yes ! with price of room for 1 person so i call hotel just in case they say only room open has jacuzzi..( $ 240.00 a night ).. I am by my... More

Was this review helpful? Yes 2
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Steve, Thank you for being a valued Club Carlson member and also a valued guest for our hotel. I hate to express that we did not go about accommodating you comfortably this time. I genuinely apologize for all the concerns you had to go through regarding the previous stay at our facility. We always encourage our staff to go... More

Gloversville NY
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Nice hotel, easy to find!! BUT VERY RUDE college girls staying at hotel for soccer games..Lobby area very small and these girls had bags all over the floors taking up a lot of room. You could barely get through. There was one of them in line for breakfast and she let 8 girls get in line in front of her!!!... More

Was this review helpful? Yes 1
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello, Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize about all the concerns and issues you went through due to the team in-house. I would also like to apologize on the size of our breakfast room which prohibits the overall smooth flow through of guests serving themselves.... More

Greater Cincinnati
1 review
2 of 5 stars Reviewed 4 days ago NEW

We found the suite designs to be very frustrating for a family of three desiring individual privacy for getting dressed. The bathroom consists of only a tub and toilet, no sink or room to get dressed. The only sink is in the vestibule area across from the bathroom. There are no doors to give privacy between the sink area and... More

Was this review helpful? Yes 1
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Thank you for the response and appreciate sharing your thoughts about our hotel. Being the General Manager at the hotel I see that you did not like our suite set up. We sincerely apologize on your experience and I understand how frustrating it might have been for you. We will reevaluate our suites when we go for a hotel refresh... More

Topeka, Kansas
Contributor
13 reviews 13 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for the night before flying out I made reservations for the wrong night and they were great changing them with no extra fees! The room was clean and comfy. Workers were wonderful and the breakfast was great

Was this review helpful? Yes 1
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello Jo, This is Excellent. We are thrilled to know that everything worked out for you and that we were able to accommodate you with our finest services and amenities. We appreciate your generosity to write this 5 Star review and we thank you for your business. We look forward for your future stays with us when travel brings you... More

New Hartford, New York, United States
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for a business trip in Rochester for one evening. The hotel is clean and the staff are polite. The rooms were quiet and the bed was comfortable enough. I appreciate it that it is close to the highway. It would also be a good inexpensive alternative for a family traveling through or staying in Rochester for a... More

Was this review helpful? Yes 1
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Sir, Thank you for taking the time to complete a review on our hotel. I am thrilled to see that you enjoyed your time at the hotel and like all the amenities we have at the hotel. Our locations and our added amenities are a huge advantage for all our guests. On behalf of our entire staff at Country... More

East Henrietta, United States
1 review
4 of 5 stars Reviewed 1 week ago

We return here for the complimentary "extras" included in our stay - breakfast, coffee/tea bar, cookies and ice water available in the lobby at all times, dvd player in room with an extensive selection of dvd's available behind the desk to borrow, as well as the convenience of having a microwave and fridge in our room. Those things coupled with... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello Hello.. We are thrilled to see this wonderful review about us and we can’t thank you enough for picking us all the time for all the amenities we have. I am glad that your family is always well accommodated here and we will keep the same and even get better in doing so for your future stays here at... More

rochester
1 review
3 of 5 stars Reviewed 1 week ago

This a hotel is fine but it is large, there is one elevator and about 8 tables to service a lot of guests. The Sunday breakfast brought to mind the soup kitchen lines of the 1930s., grab food and eat as fast as you otherwise somebody may grab it from you.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear James, Thank you so much for sharing your experience with us. We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. Our goal is to ensure fresh food is provided and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may... More

chittenango, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Great hotel, room was clean and comfortable. Pool area was clean and well maintained. Breakfast had good selection of food. Will stay at this location again. we stayed in a king suite that met our needs. Hotel is located near shopping and many dinning locations.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello Christopher, I am thrilled to see this 5 Star review. I appreciate all your time to share your experience with us. I am glad to see that the King Suite you stayed in met all your needs. Our amenities are only great if our guests utilize them and make the full use out of them, and I see that... More

Webster, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I do not want anyone to go through what my husband and I went through. So, if you are ever going to this hotel to have a nice stay or for a special occasion it is HORRIBLE. We were there for our anniversary and put in a room that smelled like a pack of cigarettes and a gallon of febreeze.... More

Was this review helpful? Yes 1
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Amanda, Hope all is well with you. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. We are working diligently to correct these issues and I am grateful that you brought them to our attention. Our hotel is a smoke free hotel and we... More

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Additional Information about Country Inn & Suites By Carlson, Rochester-Brighton

Address: 797 East Henrietta Road, Rochester, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Rochester-Brighton 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Country Inn And Suites Rochester Brighton
Country Inn & Suites Rochester Brighton Hotel Rochester
Wellesley Rochester

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