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All 29 Rochester hotels

Country Inn & Suites By Carlson, Rochester-Brighton

2.5 of 5 Hotel   |   797 East Henrietta Road, Rochester, NY 14623
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82%
Ranked #6 of 29 hotels in Rochester
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
Terry R Sackets Harbor, New York
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176 people have reviewed this hotel

Traveler rating
    86
    58
    26
    4
    2
See reviews for
70
35
11
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Any
English first
Sackets Harbor, New York
1 review
5 of 5 stars Reviewed 1 week ago

The staff is exceptional & an indication of a management team which understands the essence of service. We were treated like family during our stay due to a medical emergency. We HIGHLY recommend this facility!

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CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello, on behalf of all our staff and myself, I would like to appreciate and thank you for writing about us and we are all delighted to know that you enjoyed you stay here with us. We will keep doing the best we can to accommodate you in future and all our guests visiting us with our finest services. Again... More

Ithaca, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel as my husband was having surgery at Strong Memorial and it was only about 3 mils from the hotel. We can't express enough on how friendly and accommodating everyone wasy. The manager, Mr. Pinkesh Patel, was especially gracious and we truly feel his staff and other personnel reflect the high standard he sets. We were... More

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CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

We are in the hospitality industry, our goal is to make sure all our guests are happy and comfortable when they are at our hotel. We strive to go above and beyond for every guest and that is what keeps us going. We are always in a continuous improvement stage and we will always go that extra mile. I am... More

Toronto, Canada
Contributor
15 reviews 15 reviews
11 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at this hotel for 2 nights in March. Normally we would pick hotels in the downtown area but this time we decided to try something else. This is not a 5 star hotel but there are lots of impressive things about this hotel that makes me to give a 5 star rating: - the front desk lady was... More

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CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Hello there. Thank you so much for your time to write about us. We are so happy to know that you liked your stay with us and also happy with all we provide as amenities to our guests. Our staff is great and we strive to provide the best customer service to all that come visit our hotel. Again we... More

Niagara Falls, Canada
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We chose this hotel for 2 nights accommodation when we travelled to Rochester to visit the Museum of Play. Overall, our experience was very good. We stayed in a Queen Suite and there were 6 in our party (4 children, 2 adults). The front desk staff were very friendly and accommodating, we arrived early on the day of a bad... More

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CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

We appreciate your kind words and glad to know that we were able to accommodate you in one of our family suites. We are also happy to know that you liked the amenities that we offer at this hotel. We will be waiting for your arrival at our hotel again so that you enjoy our new enhanced complimentary dinner with... More

Buffalo, New York
1 review
5 of 5 stars Reviewed March 12, 2014

We had a great experience at the Country Inn and Suites! The room was really nice (especially for the bargain price I paid by booking 2 weeks in advance)!. The location was great!The staff were all very welcoming and always had smiles on their faces. The FREE continental breakfast was really good and there were a lot of different food... More

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CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Thank you!! Thank you!! Thank you!! We are absolutely thrilled to know that you had an amazing experience at this hotel. We are delighted to also know that you enjoyed your room and our amenities, including books in our lobby and breakfast. We appreciate your kind words about our services and staff, especially about Marta. She is a valuable asset... More

Saranac Lake, New York
1 review
5 of 5 stars Reviewed March 4, 2014

The Country Inn and Suites provides excellent hospitality, friendly staff such as Nekia, Norman, and Akash Patel, all the drivers and Marta Vega. I am totally blind, and came here for a Doctor's appointment, and they made me feel right at home. They didn't hover over me, but whenever I needed assistance they were there!!! Highly recommend this hotel. I... More

Was this review helpful? Yes
CISVisions, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Our service goes a long way and I am thrilled to know that you liked your stay and were satisfied. I thank you and really appreciate your valuable time to write about your experience at this hotel and also mentioning names of our team members that played a huge part in your overall experience at this hotel. We strive to... More

1 review
5 of 5 stars Reviewed February 23, 2014 via mobile

My boyfriend and I were on a week long road trip and this was our last stop for our last couple nights. And this is where we had our best stay. Our first night when we arrived we had been told when booking that our room would have a couch which was a must for us after being in the... More

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Dunkirk, New York
Top Contributor
96 reviews 96 reviews
24 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed February 19, 2014

One night stay for a meeting across the road at MCC was just fine. Very quick checkin experience with a very friendly and helpful trainee. Heating system worked very well, quiet operation. Very good wi-fi connectivity. Walking distance to several good restaurants. I did find the rusty water in the shower a bit unnerving but it cleared up quickly and... More

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Teaneck, New Jersey
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 8, 2014

The service - check-in, check-out, recommendations, etc. - was excellent. The manager, Mr. Patel, was especially friendly and helpful. The place could use some updating, but even with that represented a really good value. The location was excellent and convenient to just about anywhere.

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Fairfield County
Senior Contributor
49 reviews 49 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 29, 2014

Stayed here since it was centrally located and gave me easy access to my child's college. The Inn is a bit older and in need of updating but the staff is friendly and helpful and that is always a plus when you are many hours from home and in a different environment. The room was comfortable and clean although the... More

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Additional Information about Country Inn & Suites By Carlson, Rochester-Brighton

Also Known As:
Country Inn And Suites Rochester Brighton
Country Inn & Suites Rochester Brighton Hotel
Country Inn & Suites Rochester Brighton Hotel Rochester
Wellesley Rochester
Address: 797 East Henrietta Road, Rochester, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Rochester
#9 Business Hotel in Rochester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Rochester-Brighton 2.5*
Official Description (provided by the hotel):
Here at the Country Inn & Suites, Rochester Brighton, we try to make you feel right at home. From our Country decor, to our great customer service, and more! We are conveniently located across from Monroe Community College and The Sports Centre at MCC. This property has 89 Non-Smoking rooms featuring a complimentary breakfast buffet. The hotel is situated within walking distance of several popular restaurants. TGI Fridays is right in our parking lot. If your goal is relaxation, there is an indoor swimming pool, whirlpool, and fitness center located on the grounds. If business is your game, we offer free high speed wireless internet. Guests will find their commute to Rochester International Airport quick and easy with the free shuttle service. Club Carlson Rewards earns 20 points per dollar spent on qualifying stays. Our client are sure to rack up major points to redeem for hotel stays, airfare, car rentals, merchandise, gift cards and more. Whether you are here on business or pleasure we have a lot of amenities to suit your needs, including a hot complimentary breakfast, indoor pool & whirlpool, fitness center, free wired & wireless internet, refrigerators & microwaves in all rooms, and more! We are close to a lot of Rochester's attractions. ... more   less 
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