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Fairfield Inn Rochester Airport

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1200 Brooks Ave., Rochester, NY 14624
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Fairfield Inn Rochester Airport
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Fairfield Inn Rochester Airport
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109 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Date | Rating
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  • All months
    (109)
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    (27)
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Niagara Falls, New York
1 review
5 of 5 stars Reviewed 1 week ago

From the time I made my reservations until checkout the staff were very friendly & professional! And 10-point rating for front desk associates "Katya" & "Alyssa"! They were very patient when I had to deal with a personal issue. Even the other guests were friendly! The "free breakfast" was a plus! Airport located inside grounds of airport--just follow the signs!... More 

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Lexington, Kentucky
Level Contributor
512 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at the Fairfield Inn at the Rochester airport on several occasions and once again stayed there last night. We were visiting our son at college and we had him drop us off at the Fairfield Inn after dinner so that we could just walk to the terminal in the morning for our flight. The hotel is literally... More 

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Cleveland, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Alicia at the front desk is by far the best front desk clerk I have ever come across in 30 years of International travel. She goes beyond and above her duties as she knows everything about the area, unlike most front desk associates. And, she always has an answer for whatever question you have.

Was this review helpful? Yes 2
Lynn R, General Manager at Fairfield Inn Rochester Airport, responded to this review

Hello nic p! Thank you for taking the time to review our hotel. Alicia is a gem and I am so glad your stay met all your expectations! We do hope to see you again. Lynn R. More 

Toronto, Canada
Level Contributor
44 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed May 12, 2015

You could not get any closer to the airport-unless you slept at the end of the tarmac. The hotel has gone through a recent face-lift, but it still feels tired. The A/C blew cold DAMP air all night. The effort was made by the staff, but an outdated Marriott product.

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Lynn R, General Manager at Fairfield Inn Rochester Airport, responded to this review

Good Morning Garthefoodie! Thank you for takng the time ot review our hotel. We appreciate all guest comments and am sorry to hear your room did not meet the expectations you have come to know as Marriott. I want to assure you, we are looking into the room A/C and will get this taken care of directly. Once again, thank... More 

Toronto, Canada
Level Contributor
69 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
2 of 5 stars Reviewed April 13, 2015

This was our second stay at this hotel. We were quite satisfied with our first stay so had no qualms about booking again. Unlike our last stay, we were flying out of Rochester Airport so thought it would be extremely convenient to book a room here as the hotel is just across the street. Upon arrival we were told that... More 

Was this review helpful? Yes 1
Lynn R, General Manager at Fairfield Inn Rochester Airport, responded to this review

Dear LSmithTO, Thank you for taking the time to review our hotel. Unfortunately we did not meet your expectations - or ours - during your time with us. I apologize for the way our team handled your situation with parking and will make every effort to ensure we are addressing these issues correctly. Thank you, Lynn More 

Binghamton, New York
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed April 2, 2015

Stayed one night due to a flight cancellation. The airline paid for our stay otherwise I would say overpriced. Breakfast opened at 4 AM but unless you wanted sausage patties or bacon there wasn't much to choose from. The room was fine and rather quiet for an airport hotel. The WiFi did not work. A tech guy called me quickly... More 

Was this review helpful? Yes 1
Lynn R, General Manager at Fairfield Inn Rochester Airport, responded to this review

Hello UpstateNYers13902, Thank you for taking the time to review our hotel. I am disappointed to hear your stay with us did not meet your - our our - expectations. We appreciate your comments, and will look into the internet service right away. I do hope, if given a future chance, we can deliver the experience you have to know... More 

Ottawa, Canada
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 9, 2015

We really enjoyed our stay here. The highlight was the staff at the hotel - they were so friendly and went out of there way to make our stay comfortable. The room itself was also quite big and spacious. We were right at the airport but I did not hear any noise from the airport, or from neighbours within the... More 

Was this review helpful? Yes
Lynn R, General Manager at Fairfield Inn Rochester Airport, responded to this review

Hello Madd555! Thank you for reviewing our hotel. We appreciate all guest comments and am delighted your time with us went well. Our team strives to make each guest feel at home, I am happy to hear you had a great experience. I too am always pleasantly surprised you can not hear the planes with our location on airport property!... More 

Virginia
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 8, 2015 via mobile

I stayed here one night while in Rochester for a meeting. Hotel is right at the airport but you do pay for location at times. Breakfast bar was one of the best set ups I've found. Several hot selections and lots of cereals/pastry. Very well done. Very clean, very nice staff,makes for a nice home away from home. Enjoy.

Was this review helpful? Yes
Lynn R, General Manager at Fairfield Inn Rochester Airport, responded to this review

Hello TripGuy11920! Thank you for taking the time to review the Fairfield Inn Rochester Airport. We are delighted to hear you enjoyed your time here. Breakfast is one of the things we want each of our guests to experience and I am glad you had the opportunity to enjoy it! We look forward to seeing you again! More 

Columbia, Maryland
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed December 14, 2014

I stayed at the Fairfield in while on a business trip... I just don't get it... the place was a complete disgusting dump. Yellowed duvet, broken furniture, strange smell like something was being covered up and the shower doesn't have shower walls (just paint - now tell me how that is cleaned? Gross!). I also had the fire alarm go... More 

Was this review helpful? Yes 1
Lynn R, General Manager at Fairfield Inn Rochester Airport, responded to this review

Thank you for taking the time to review our hotel. As we strive for exceptional customer service - we seem to have not meet that with your stay. I do apologize your stay was not what you have come to know from Marriott. Please be assured we will make every effort to address all the issues you have brought to... More 

Lexington, Kentucky
Level Contributor
512 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
5 of 5 stars Reviewed November 22, 2014

We have stayed at the Rochester Fairfield Inn several times while visiting our son in college, and it has always been a great experience. The location is a two-minute walk to the terminal, perfect for being dropped off the night before the flight so that our son doesn't have to drive us to the airport the next morning. The rooms... More 

Was this review helpful? Yes
Lynn R, General Manager at Fairfield Inn Rochester Airport, responded to this review

Thank you for taking the time to reveiw the Fairfield Inn Rochester Airport. We apprciate your kind comments and are so glad you chose to stay with us while visiting your son in college. We look forward to seeing you again! More 

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