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All 30 Rochester hotels

Radisson Hotel Rochester Riverside

3.5 of 5 Hotel   |   120 East Main Street, Rochester, NY 14604
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Ranked #10 of 30 hotels in Rochester
A recent review
5 of 5 stars reviewed 3 days ago
gloriab168
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572 people have reviewed this hotel

Traveler rating
    219
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    86
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
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English first
1 review
5 of 5 stars Reviewed 3 days ago NEW

This is an awesome hotel. I love the sleep number beds ... the menu for breakfast ... hotel has everythign you need right there. If the hotel is sold out then you will have a parking issue. But the parking issue wouldn't stop me from staying. ***** 5 star ******

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for your recent Trip Advisor comments and rating us a 5! We appreciate your loyalty to the Radisson Hotel Rochester Riverside and are glad that your experience was a positive one. Our focus is on guest service and the cleanliness of our property and I am very proud of the entire team! We look forward to your next... More

Mililani, Hawaii
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The Radissan was an excellent adventure. They were clean, hospitable, with a sincere attitude to please. Service shuttle (Ralph) was great. He was honest, on time, and pleasant; gave us all the tips on local dinning & things to do. This is a place I will come back too.

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for your recent Trip Advisor comments! We truly appreciate your loyalty to our property and I am glad that you had a great experience. I will be sure to pass along your kind words to Ralph and the rest of the Radisson Riverside team! We look forward to your next visit. Safe travels. More

Richmond, Virginia
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Easy check in and out. Room was comfortable and clean with Sleep Number bed. Hairdryer, toiletries, bottled water all provided. Slept soundly...so much so that I woke up about 20 minutes before checkout time. A quick call fixed that. We had a hospitality suite and our event planners were able to bring in their own food and beverages. I'm sure... More

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

We appreciate the feedback that you provided regarding your recent stay. It is our goal to ensure that our guest’s expectations are exceeded. I am glad that you enjoyed your reunion event and I am very that our team was able to ensure its success. Thank you. More

Rochester, NY, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

We had dirty drinking glasses in the room. My daughter found a personal drink bottle from a past guest in the room along side the bed and night stand. We ordered room service at 9 pm and were told that it would be 90 minutes before it could be delivered but I could come down and pick it up myself... More

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for the feedback that you provided regarding your recent stay at our property. I apologize for the inconvenience that you experienced during your stay. I am disappointed that you did not receive great service in our restaurant. I have addressed your concerns with our restaurant manager so that we can provide a better experience during your next visit.... More

avon, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

Average poor event service and banquet food was awful. Went to use pool on a beautiful day and it was closed for a private event on weekend. Poor planning on managements part. Air conditioner in room leaked and rug was soaked so that you could not get to window to look at city scape. Parking area was small and spaces... More

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for taking the time to share your feedback about your recent stay at the Radisson Hotel Rochester Riverside with the Trip Advisor community. I apologize for the inconveniences that you experienced and have shared your concerns with our banquet team. Although we did have a private party scheduled on our pool deck during your stay, we did offer... More

Albany, New York
Contributor
15 reviews 15 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

After a disappointing hotel stay in Buffalo, NY it was great to spend a night at the Radisson Rochester Riverside. The hotel itself is easy to get to, and check-in is quite simple. Getting to guest rooms is fast, as the hotel has 4 passenger elevators that go directly to the guest floors. The rooms are nicely appointed and well... More

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

We appreciate the feedback that you provided regarding your recent stay at our property and thank you for recommending out hotel! I am glad that you found your guestroom clean and comfortable. I am very proud of our team and we look forward to your next visit to Rochester! Safe travels! More

Florence, Italy
Senior Contributor
41 reviews 41 reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My boyfriend and me stayed only for one night, but it was really nice, clean and tidy room, with all confort! Very suggested also for briefh period! There is also the Legends a very nice pub restaurant where you can enjoy your dinner at any time!

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for the feedback that you provided regarding your stay. We are glad that you enjoyed your guestroom and Legends Sports Bar & Grille! We look forward to your next visit. Safe travels. More

Chicago, IL
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Fist night there the room smelled very badly of mold and the temperature was set to 50s - it was freezing. We came in late the first night and were so exhausted that we didn't complain. Stink faded the next day but the room wasn't cleaned. We were there 4 nights. After the first 24 hours room was cleaned and... More

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for taking the time to share your feedback about your recent stay at the Radisson Hotel Rochester Riverside with the Trip Advisor community. I apologize for the inconveniences that you experienced and have shared your concerns with our housekeeping team. We appreciate your loyalty and look forward to your next visit. Thank you and safe travels! More

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel rooms are much bigger than the typical holiday inns and the pillows and bed are very comfortable too. The toilet and bath was very clean and high end with toiletries. Giving it 4* as it needs to be refurbished, provide fridge , complimentary water and good food options.

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for the feedback that you provided regarding your recent stay at our property. I am disappointed that you were unable to rate us a 5. I will be sure to review your concerns with our team. Please contact me directly the next time you are in town and I would be happy to ensure your 100% satisfaction. More

New York City, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

This hotel is wonderful. The staff is knowledgeable and and the upper management is available You can tell that this hotel has some signs of aging, but- that is expected. The shuttle crew and the folks at the desk were very charming. I've been here a few times and this is my first review. I will continue to show support... More

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Dear Mr. Johnson, Thank you for your recent Trip Advisor comments! We truly appreciate your loyalty to our property and I am glad that you had a great experience and look forward to your next visit. Safe travels. More

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Additional Information about Radisson Hotel Rochester Riverside

Address: 120 East Main Street, Rochester, NY 14604
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Hotel Rochester Riverside 3.5*
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Also Known As:
Clarion Hotel Rochester Riverside
Clarion Rochester
Rochester Clarion

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
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Hotel Style
#4 Business Hotel in Rochester
Hotel Class
Official Description (provided by the hotel)
Convenient downtown location central to all of Rochester's attractions and businesses. Newly renovated and rebranded, The Radisson Riverside Hotel Rochester offers Legends Bar and Grill onsite, fitness center, business center and free wifi ... more   less 
Number of rooms
460

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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