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Radisson Hotel Rochester Riverside

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120 East Main Street, Rochester, NY 14604
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Radisson Hotel Rochester Riverside
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841 Reviews from our TripAdvisor Community

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Traveler rating
    325
    244
    136
    85
    51
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
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  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
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English first
  • All months
    (841)
  • Mar-May only
    (208)
  • Jun-Aug only
    (293)
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    (210)
  • Dec-Feb only
    (130)
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Leeds, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

I had a severe allergic reaction, still affecting me 1 week later as a result of whatever cleaner may have been used to disinfect or sanitize the bed sheets. Potentially just the bleach from the sheets, but if that's the case, the sheets were not rinsed properly

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes 1
Charlotte, North Carolina
Level Contributor
287 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
2 of 5 stars Reviewed 1 week ago

Unfortunately for me, I have to stay here often as my company is paying the bill. The rooms are old and extremely dark. Carpet is stained as are the curtains. Furniture is old and cheap. Bathrooms need a deep clean. I often find hair all over the floor and tub. If you are staying on a weekend, make sure to... More 

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1 review
4 of 5 stars Reviewed 1 week ago

The customer service was awesome from the moment we pulled up at a very late hour. We especially enjoyed talking to Ralph. What a friendly man! We also loved the soft, comfortable bedding, although the second queen sized bed was actually a full sized bed. My husband is 6'4" so this makes a difference to him. We didn't much care... More 

Review collected in partnership with Radisson Hotels

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Bradenton, Florida, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I travel a lot, I had left behind two items of clothing that Pedro the night security guard looked for, found and made arrangements to get back to me Fed Ex. He contacted me three times to make certain of the items, the room, my shipping address and he went way out of his way to accommodate me. I love... More 

Review collected in partnership with Radisson Hotels

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Mount Kisco, New York
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

During our recent vacation this hotel was our third and final stop. What, no free coffee in the front lobby. I guess we were spoilt by the other hotel we stayed in. This hotel is an old kind of run down place. The carpet in the room had stains. Our daughter thought the shampoo didn't smell good. The staff is... More 

Was this review helpful? Yes 2
Miami
Level Contributor
94 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Recently stayed here while on business. It's an old, tired hotel in need of remodeling. Rooms look like they are not cleaned properly (my coworker found a booger on her bed and I found half used conditioner from the previous guest). To make matters worse there was some church convention that week and there were kids running through the halls... More 

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MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for your recent Trip Advisor comments! We appreciate your feedback. I apologize that you found the cleanliness of your room less than satisfactory and the actions of the guests who were attending the religious convention. We take great pride in our ability to provide top notch accommodations to our guests and I am disappointed that we failed to... More 

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