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Radisson Hotel Rochester Riverside

3.5 of 5 120 East Main Street, Rochester, NY 14604
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Radisson Hotel Rochester Riverside
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Radisson Hotel Rochester Riverside
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668 reviews from our community

Traveler rating
    263
    201
    107
    60
    37
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151
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266
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
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    (151)
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    (207)
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1 review
2 of 5 stars Reviewed yesterday NEW via mobile

This hotel is in horrible condition. Wallpaper is peeling, mattresses are stained after the bottom sheet cane off during the night, mattresses have no give when laying on them, cobwebs are everywhere, and we couldn't even see out the window it was so dirty.

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Holden, MA
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent hotel staff, helpful in every way. Great downtown location, room very good, numbers bed delightful. Special thanks and appreciation to Todd Leman and Jhay Thompson, front desk supervisors, and Bellman Ahmet.

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for your kind feedback regarding your recent stay! We appreciate your recommendation look forward to your next visit! I am glad that our team was able to provide you with great service that made a less than perfect situation more comfortable. I will be sure to pass along your comments to J, Tod, Ahmet and the entire Radisson... More 

Schenectady, NY
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Very nice rooms with great views, great sleep comfort beds but that where it ends. Staff didn't seem to want to do anything but was required, and even then that took considerable effort. Requested early check-in but room wasn't ready. Front desk would not text when room was ready. I had to check back later. No offer was made to... More 

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for the feedback that you provided regarding your recent stay at our property. I am disappointed that you were unable to rate us a 5. I will be sure to review your concerns with our team. Please contact me directly the next time you are in town and I would be happy to ensure your 100% satisfaction. More 

toronto
Contributor
19 reviews 19 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

the hotel is impossible for find if travelling west on east ave. I checked again on google street view and there is absolutely no signage from the street. there is no parking up front. you have to drive down the narrow driveway to the parking levels in the rear. again no signage or porter to tell you this. the parking... More 

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for the feedback that you recently provided through Trip Advisor! We are disappointed that your experience was not satisfactory. I have addressed your concerns with our management team and am sure that these issues will not reoccur. As a gesture of goodwill, I would like to invite you back to our property the next time you are in... More 

Rochester, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

If you need easy access to a convention, this hotel is very reasonable, clean and friendly. Their staff was accommodating, the rooms were clean and the location is across from the convention center linked by a skywalk so you don't have to go outside on bitter days. The restaurant was ok - we had a large party 300+ people and... More 

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for taking the time to share your feedback about your recent stay at the Radisson Hotel Rochester Riverside with the Trip Advisor community. Although I am glad that you found our hotel convenient to the convention center, I apologize for limited staffing level in the bar and have shared your concerns with our team. Thank you again for... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

There were a couple of unfortunate incidents that transpired during our stay and the front desk crew of Walleska & Todd went above and beyond to make sure the rest of our stay was perfect. We were thoroughly impressed with their compassion and professionalism.

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for your kind feedback regarding your recent stay! We appreciate your recommendation look forward to your next visit! I am glad that our team was able to provide you with great service that made a less than perfect situation more comfortable. I will be sure to pass along your comments to Walleska, Tod and the entire Radisson Hotel... More 

Rochester, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Whenever I am in Rochester I stay at the Radisson. Very friendly and attentive staff. Rooms have recently begun to renovate. Really great location too. I highly recommend this hotel for anyone wanting a quite and comfortable nights sleep and a very responsive hotel staff

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Dear Richard, Thank you for your recent Trip Advisor comments! We appreciate the feedback and are glad that you always enjoy your stay at our property! I will be sure to pass along your kind words to our exceptional team! Thank you for your recommendation and Loyalty! We look forward to your next visit to your first choice in Rochester,... More 

Canandaguia, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Friendly staff, close to downtown restaurants etc, food and drink option inside of the hotel, great lobby, great view from the room of river and downtown. Have stayed in many hotels in Rochester and this is by far my favorite. Upon arrival we not only were greeted in a friendly and carting manner but also received two free drink vouchers... More 

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Dear Scott, Thank you for your recent Trip Advisor comments! Our goal is to provide the best possible accommodations and customer service in Rochester, New York! We are so glad that you enjoyed your experience and we appreciate your recommendation! We look forward to your next visit to the Radisson Hotel Rochester Riverside! More 

East Amherst
2 reviews
3 of 5 stars Reviewed 2 weeks ago

I stayed at the Radisson for a business conference. I liked the idea that the Radisson is attached to the convention center. All the staff were pleasant and always very helpful. The rooms were clean and comfortable. Temperature thermostats would be helpful as it was hard to manage the temperature but it was certainly not the end of the world.... More 

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for taking the time to share your feedback about your stay at the Radisson Hotel Rochester Riverside. I am glad that you enjoyed your stay. I apologize that you were not completely satisfied with the surrounding area. Although we do lockdown the hotel at 11pm each night, being a downtown location, we continue to work closely with the... More 

1 review
2 of 5 stars Reviewed 3 weeks ago

My party had 4 rooms. In 2 of the rooms the beds had numerous curly hairs between the sheets. It was obvious that the sheets had not been changed. The hotel decor is dated. We stayed on the top floor and the sound of the elevator (I assume the motor was on the roof) was so load that it was... More 

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for your feedback regarding your stay at the Radisson Hotel Rochester Riverside. I apologize for the cleanliness issues that you experienced and have addressed your concerns with our Housekeeping team. Guestroom cleanliness is a top priority at the Radisson and I am confident that this was an isolated occurrence. Since, you were less than satisfied with your experience,... More 

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Additional Information about Radisson Hotel Rochester Riverside

Address: 120 East Main Street, Rochester, NY 14604
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Radisson Hotel Rochester Riverside 3.5*
Number of rooms: 460
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Also Known As:
Clarion Hotel Rochester Riverside
Clarion Rochester
Rochester Clarion
Hotel Style:
#11 Business Hotel in Rochester

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