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Radisson Hotel Rochester Riverside

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120 East Main Street, Rochester, NY 14604
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Radisson Hotel Rochester Riverside
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Radisson Hotel Rochester Riverside
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814 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
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  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
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English first
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Atlanta, Georgia
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed yesterday NEW

Okay so I stay at this hotel frequently when I come to town on business. The sleeping rooms are a bit dated and I'm noticing that the lampshade on the desk is punctured and ripped in spots. Also, the only mirror in the room is in the bathroom. Not that I'm a mirror fanatic but I would like a full... More 

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Buffalo, New York
2 reviews
5 of 5 stars Reviewed yesterday NEW

My stay at your hotel on 7/23 - 7/26 was very pleasant the staff and hotel mangagement was very helpful. Jennifer the young lady who check us in was very pleasant and helpful. However, I do have one suggestion about your van service. It should be a little more handicap friendly. Such as providing a lift rather than a step... More 

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Houston, Texas
5 of 5 stars Reviewed yesterday NEW

I stayed for a couple of nights a week ago with my family and just had a wonderful experience. The front desk employee, Claudia, was extremely helpful throughout the entire trip offering directions, places of interest and anything under the sun. She made the stay especially superb through her kindness and understanding. Also the housekeeping staff, Maria in particular, was... More 

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
Caledonia, New York
Level Contributor
1 review
1 of 5 stars Reviewed 2 days ago NEW

Staff is excellent. To single some outstanding employees. Claudia changed my room after I had an asthma attack due to very strong perfume smell. Crystal in the restaurant is super. She gives outstanding service, remembers details on family that makes it special. Quong is also an excellent server who personalized service. Our housekeeper, Wanda, paid attention to detail.

Was this review helpful? Yes
Brasher Falls, New York
5 of 5 stars Reviewed 2 days ago NEW

I enjoyed the stay at the hotel.The staff were very nice and help full. The restaurant, I only ordered things to go and sat and had an orange juice. The staff was so friendly they really impressed me.Shaneri,was very friendly. Quong was so friendly and happy, which made me feel good. Jose waited on me, He couldn't do enough for... More 

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Dear Jim, Thank you for taking the time to share your experience at the Radisson Hotel Rochester Riverside! The entire staff does a great job taking care of our guests and I am glad that we were able to exceed your expectations during this year’s CCJW Conference! I will be sure to pass along your kind words to Shaneri, Jose,... More 

Region of Waterloo, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Saw a cockroach in the restaurant. No gluten free options. Food is not at all fresh. However, the rooms aren't too bad, the beds are comfortable. There aren't many places around the hotel to go. A lot over homeless people in the area living in closed down bus sheltors. The only place I enjoyed going was the yogenfruz about a... More 

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes 1
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for your recent Trip Advisor comments! Although I am glad that you found your room clean and comfortable but apologize that you were not satisfied you’re your food & beverage experience at our property. I have addressed your concerns and believe that the issue was isolated. We also are working very closely with the Rochester Police Department and... More 

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