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Radisson Hotel Rochester Riverside

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120 East Main Street, Rochester, NY 14604
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Radisson Hotel Rochester Riverside
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Radisson Hotel Rochester Riverside
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728 reviews from our community

Traveler rating
    287
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    118
    67
    41
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dover, Delaware
Top Contributor
69 reviews 69 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed for a long weekend during a recent convention. Our room had two queen beds, with loads of pillows and a firm mattress. Front desk and housekeeping staff were friendly and accommodating, generally. However, a special arrangement to cover our meal charges made by the convention organizers (we were specially invited presenters) were confused again and again, with front... More 

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for your recent Trip Advisor comments! We appreciate your feedback. I am glad that you found our hotel comfortable and our staff friendly! I apologize about the confusion regarding your meals. I have discussed your concerns with our team and believe that they are isolated in nature. Since our goal is to ensure that all of our guests... More 

Mentor, Ohio
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here this past weekend for an event held in the hotel. The hotel itself was very nice, clean and comfy room, nice hot shower, very well staffed. Parking garage is convenient. Food in hotel restraunt was tastey (remarkably good breakfast buffet) tad on the over priced side. Elevators were slow and kinda clunky. Business center had issues with... More 

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for you’re the feedback that you provided during your recent stay at the Radisson Hotel Rochester Riverside. We appreciate your comments and will be sure to share your feedback with Patrick and the rest of our team members. I am glad that the interactions you had with our associates were favorable! Safe travels! More 

Logan, Utah
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago

People in our Conference found a 4" cockroach and another found make up on their pillowcase and long hair in the bed. Sirens went past several times a night. The graveyard desk clerks are wonderful but the evening shift team was curt and couldnt answer our questions. On Friday night, there was no parking in the parking garage and we... More 

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Dear Cathy, Thank you for your feedback regarding your stay at the Radisson Hotel Rochester Riverside. Although I am glad that you found our overnight staff pleasant, I apologize for the concerns that you brought up. Since, you were less than satisfied with your experience, I would like to invite you back to legends at a future date that is... More 

Kitchener, Canada
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Our family of four (8 year old, and 4 year old), stayed at this hotel from April 1 - April 4th. Check in/out - the check in was smooth, and no issues. we actually got bumped up to VIP status, and received some goodies. - Asonte Harris was our first point of contact and he was great. nice guy and... More 

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Dear Josh, Thank you for your recent Trip Advisor comments! We appreciate the feedback and commentary on not just the hotel and our team but the wonderful City of Rochester! I am so proud of our entire team and will share your kind words with them and I am so happy that you and your family enjoyed your experience. Thank... More 

Clermont, Florida
Contributor
16 reviews 16 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had one night here at the hotel. The front desk staff friendly. The hotel was clean and seemed to be in a desirable location downtown. I just fly in and out so something closer to the airport would have suited me fine. The beds were hard, pillows not comfortable. The room spacious and clean. They have breakfast for purchase.... More 

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for the feedback that you provided regarding your recent experience with our property. I appreciate your comments about the cleanliness of the hotel and service provided, but am disappointed that your room cleanliness was less than expected. Please accept my apologies and trust that I have addressed your concerns with our housekeeping team and am sure that this... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Tim at the bar as always is awesome. Terrance from the kitchen made some stellar food to make a long day better. Bar has great big screens tuned to the best sports for the time of year. Highly recommended for any time you happen to be in Rochester new York.

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Dear Alastair, Thank you for your recent Trip Advisor comments! Our goal is to provide the best possible accommodations and customer service in Rochester, New York! We are so glad that you enjoyed your experience at our hotel and I will be sure to pass along you kind words to Tim, Terrance and the entire Legends Bar & Grille Team!... More 

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