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All 29 Rochester hotels

Radisson Hotel Rochester Riverside

3.5 of 5 Hotel   |   120 East Main Street, Rochester, NY 14604
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72%
Ranked #10 of 29 hotels in Rochester
A recent review
3 of 5 stars reviewed 3 days ago
CentralNYTraveler NY
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538 people have reviewed this hotel

Traveler rating
    209
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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English first
Clune, Pennsylvania
1 review
1 of 5 stars Reviewed yesterday NEW

The management of this hotel was the worst I have ever experienced. On December 26, 2013, I made a reservation for two rooms for Friday, July 18, 2014. On Tuesday July 15th I received an email from a Sales Assistant at the hotel asking me if I could combine my two rooms that I had reserved into one room because... More

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NY
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We needed a hotel that was close to the Eastman School of Music on Gibbs and Main. I bid on this hotel via Priceline and paid $79+tax/night and I got a $79 hotel. First and foremost I want to say that the hotel employs a great staff. Everyone I met at the hotel was friendly and helpful. We checked in... More

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MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for the feedback that you provided regarding your recent stay at our property. I am glad that you enjoyed the service that our team provided you but am disappointed that you were unable to rate us a 5. I will be sure to review your concerns with our team. Please contact me directly the next time you are... More

New York City, New York
1 review
4 of 5 stars Reviewed 4 days ago NEW

Stayed here over my graduation weekend. James at the reception was helpful with the early check-in. Plus points: Downtown location, comfortable beds, working wifi and air-conditioning. Staff is friendly and accommodating as well.

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for taking the time to share your experience at the Radisson Hotel Rochester Riverside! The entire staff does a great job taking care of our guests and I am glad that James was able to exceed your expectations! I will be sure to pass along your kind words. We truly appreciate your loyalty and look forward to your... More

Greenville, South Carolina
2 reviews
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel this past weekend for the first time. When we checked in we needed a rook early and the front desk could not help us because they rooms were full the previous night however the GM was able to move some things around and make it work. It made our weekend!

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MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Mike Thank you for your recent Trip Advisor post and your kind words. I was happy to assist during your stay and am glad that you enjoyed your experience at our property. We look forward to your next visit to Rochester. More

Riverside, New Jersey
Top Contributor
64 reviews 64 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

First: what is right. Room was clean and the plumbing and tv and wifi worked. Elevators fast and efficient. They did comp us for numerous errors. Here is the rest of the story. We got a call. At home Friday about overbooking. By then we were in. binghampton and. Had no clue. When we got to the desk, put the... More

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MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for the feedback that you provided regarding your recent stay at our property. I am glad that you found you guest room comfortable. I apologize for the inconveniences that you experienced and have shared your comments with my team. Since our goal is to ensure 100% satisfaction for each of our guests, please contact me directly the next... More

Senior Contributor
32 reviews 32 reviews
25 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is in a great location in the heart of downtown Rochester. The staff are friendly and the check in process went smoothly. The rooms are a little bit dated, however the beds are comfortable and had nice sheets. The wifi was also free and fast. I had a handicapped room, and there was only a shower, and no... More

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for the feedback that you recently provided through Trip Advisor! We are glad that you had a nice stay and that you find our guest rooms comfortable! The convenient central location of our property makes it a great property for travelers who are coming to Rochester. We truly appreciate your feedback and look forward to your next trip... More

Rome, New York
1 review
5 of 5 stars Reviewed 1 week ago

I would like to give a commendation to our waiter Dylan and server Larry who provided excellent service to our family at the restaurant. Their service was above and beyond what is customary. They were friendly, polite and very professional. We will eat at the restaurant again. Thank you.

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for your recent Trip Advisor comments! We appreciate your feedback and are glad that your overall stay was a positive one. I will be sure to pass along your kind words to Dylan, Larry and the rest of our team! I am very proud of all of our associates and their ability to provide great service! We look... More

Harrisonburg, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

In a rush to get on the road for a long drive home (Rochester to Western Virginia), I forgot my favorite sport coat in the closet of my room. It took me two days (and 500 miles later) to realize it was gone, and I called the hotel and left a message. Ken in lost & found called me back... More

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for your recent Trip Advisor comments! We truly appreciate your loyalty to our property and I am glad that you has a great experience! I am very proud of Ken’s efforts to assist you with the sport coat that you left in your guestroom! I will be sure to share your kind words with him and the rest... More

Niagara
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Came to Rochester this past weekend for a soccer tournament. The hotel is downtown and like many US cities, the core shuts down after 6 PM. When we checked in there must have been 100 people milling about in the lobby but we didn't have to wait more than a few minutes to check in. The front desk staff were... More

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for your recent Trip Advisor comments! We appreciate your feedback and are glad that you enjoyed your experience at the Radisson Hotel Rochester Riverside this past weekend! It was a very busy hotel with the soccer tournament and three weddings, but our team managed to take great care of our guests. Thank you again and safe travels! More

Niagara Falls, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

Of three hotels in downtown Rochester, I prefer this property over the others. It's conveniently located for events at the Blue Cross Arena or the Convention Center and has adequate parking; this is not true for all properties in the area. The hotel is older; however, it went through a major renovation about 7 years ago...and I love the beds!... More

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Dear Kent, Thank you for the feedback that you recently provided through Trip Advisor! We are glad that you had a nice stay and that you always find our guest rooms comfortable! The convenient central location of our property makes it a great property for travelers who are coming to Rochester. We truly appreciate your feedback and look forward to... More

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Additional Information about Radisson Hotel Rochester Riverside

Address: 120 East Main Street, Rochester, NY 14604
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Hotel Rochester Riverside 3.5*
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Also Known As:
Clarion Hotel Rochester Riverside
Clarion Rochester
Rochester Clarion

74 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#4 Business Hotel in Rochester #11 Family Hotel in Rochester
Hotel Class
Official Description (provided by the hotel)
Convenient downtown location central to all of Rochester's attractions and businesses. Newly renovated and rebranded, The Radisson Riverside Hotel Rochester offers Legends Bar and Grill onsite, fitness center, business center and free wifi ... more   less 
Number of rooms
460

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