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Radisson Hotel Rochester Riverside

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120 East Main Street, Rochester, NY 14604
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Radisson Hotel Rochester Riverside
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Radisson Hotel Rochester Riverside
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819 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hanover
Level Contributor
116 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

Thought the river area would be nice but it was nothing special. If was very busy when we were there with a Baptist convention going on. Our room was quute noisy due to thin walls. Also, there was a coffee machine but no coffee for it. Won't worry about a return visit.

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St Maarten
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Upon arrival, I was greeted by a friendly reservations clerk. When I checked in to my room, there was only one bed but I needed two beds. I called guest services and they were able to accommodate me immediately. Someone even came to give me the new keys and help take my bags to the new room. Now that's what... More 

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Atlanta, Georgia
1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel was very nice, the service was amazing, and I couldn't have had a better time. If you visit/frequent the Legends Bar & Restaurant, ask for Shenari, she is hands down the best you could ever ask for.

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Buffalo
1 review
5 of 5 stars Reviewed 4 days ago NEW

If you like hot wings that are unbelievably tasty go to legends. I've been staying at this hotel every year for the past 14 years. I'll keep going as long as they keep doing the super job that I've gotten used to.

Review collected in partnership with Radisson Hotels

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MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for the feedback that you provided on Trip Advisor! I am glad that you always find the wings in Legends to your liking! I will be sure to pass your kind words along to our culinary team! I am very proud of our team’s efforts to provide a great product and superior guest service and we appreciate your... More 

London, England, United Kingdom
Level Contributor
105 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Nothing significant to complain about What one would expect from a U.S. Radisson. Service good, particularly in the bar. Noise insulation in the average size rooms OK. Can't open the windows so can be a bit stuffy until the air on kicks in, which is quite noisy. Bed comfy, shower OK in tub, towels on the small side. Next to... More 

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MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Dear James, Thank you for your recent Trip Advisor comments! We appreciate your feedback and are glad that you enjoyed your experience at the Radisson Hotel Rochester Riverside during your recent stay, but are disappointed that you were not able to rate us a 5. Please note that we are in the process of completing some renovations to our lobby,... More 

Atlanta, Georgia
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Okay so I stay at this hotel frequently when I come to town on business. The sleeping rooms are a bit dated and I'm noticing that the lampshade on the desk is punctured and ripped in spots. Also, the only mirror in the room is in the bathroom. Not that I'm a mirror fanatic but I would like a full... More 

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MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for your recent Trip Advisor comments! Although I am glad that you find our staff friendly and always enjoy your experiences in Legends Sports Bar & Grille, I apologize that you felt you’re your room is in need of updates. Please note that we are in the process of renovating our public areas and restaurant and will soon... More 

Buffalo, New York
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

My stay at your hotel on 7/23 - 7/26 was very pleasant the staff and hotel mangagement was very helpful. Jennifer the young lady who check us in was very pleasant and helpful. However, I do have one suggestion about your van service. It should be a little more handicap friendly. Such as providing a lift rather than a step... More 

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Dear Annie, Thank you so much for taking the time to share your experience at the Radisson Hotel Rochester Riverside with the Trip Advisor community. We are so pleased that your expectations were exceeded and that you had a great experience. I will pass along your kind words to Jennifer. As it relates to handicap accessible vans, we will consider... More 

Houston, Texas
5 of 5 stars Reviewed 1 week ago

I stayed for a couple of nights a week ago with my family and just had a wonderful experience. The front desk employee, Claudia, was extremely helpful throughout the entire trip offering directions, places of interest and anything under the sun. She made the stay especially superb through her kindness and understanding. Also the housekeeping staff, Maria in particular, was... More 

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Dear Jenny, Thank you for your recent Trip Advisor comments! We appreciate your feedback and are glad that you enjoyed your experience at the Radisson Hotel Rochester Riverside during your recent stay! I will be sure to pass along your comments on Claudia and Maria! We look forward to your next visit to Rochester! Thank you again and safe travels! More 

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