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Radisson Hotel Rochester Riverside

3.5 of 5 120 East Main Street, Rochester, NY 14604
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Radisson Hotel Rochester Riverside
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Radisson Hotel Rochester Riverside
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697 reviews from our community

Traveler rating
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    41
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City
Top Contributor
106 reviews 106 reviews
37 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I travel for work every week and have been Marriott Platinum for last three years !! I had to be here since my clients were staying here and the stay was decent in terms of property but the staff can surely do a better job in answering basic questions and guiding guests.. The breakfast spread was pretty good and the... More 

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for the feedback that you provided on your recent stay. I am disappointed that you were not able to provide us with a rating of 5. I apologize that some of our associates were unable to assist with answering some basic questions. I appreciate the positive feedback on our breakfast team and will be sure to pass along... More 

Briarcliff Manor, New York
Contributor
14 reviews 14 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Positives: the room was clean and the bed quite comfortable. That's about it for the positives. I should have seen this coming: I had to call three times for directions to the hotel although I was less than one mile away. Hotel staff working the phones could not guide me to the hotel. Garage was dark, dank and overcrowded -... More 

Was this review helpful? Yes 1
CarlsonRezidor, Online Customer Support at Radisson Hotel Rochester Riverside, responded to this review

Thank you for reaching out and writing your review. We apologize you were not satisfied with the condition of the hotel and your room during your stay, including the parking garage, room door, heating unit, and the general cleanliness. We appreciate you taking the time share your experience as your comments are valued and will be used to consider improvements... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

To start,are resv.was with a cc to hold the room with a king size bed,when we got there,there was no king beds available,we wanted to pay cash for are room and was told it was $150.deposit plus the room,had to pay,to park,then in the room,there is no tv guide,no menu,which we were told was free,taxi phone numbers were all none... More 

Was this review helpful? Yes 1
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for your recent Trip Advisor comments! We appreciate your feedback. I am sorry that you were not satisfied with your experience at our property. Since our goal is to ensure that all of our guests are 100% satisfied with their experience, please reach out to me directly the next time you visit Rochester and I will personally ensure... More 

Espoo, Finland
1 review
2 of 5 stars Reviewed 2 weeks ago

Definitely not the nicest hotel visited. Room was cold and the heater very very loud. Rooms were not especially well maintained. Everything at the gym is broken or just very old and apparently hotel management is very aware of this, but just doesn't bother doing anything to fix this. Breakfast was ok, but nothing special. I want to believe that... More 

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for taking the time to share your feedback about your stay at the Radisson Hotel Rochester Riverside. I apologize that you were not completely satisfied with your stay. As it relates to the condition of the hotel, you will be happy to learn that we expect to begin renovations on our lobby, restaurant and several other areas of... More 

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Additional Information about Radisson Hotel Rochester Riverside

Address: 120 East Main Street, Rochester, NY 14604
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Hotel Rochester Riverside 3.5*
Number of rooms: 460
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Also Known As:
Clarion Hotel Rochester Riverside
Clarion Rochester
Rochester Clarion
Hotel Style:
#10 Business Hotel in Rochester

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