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Radisson Hotel Rochester Riverside

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120 East Main Street, Rochester, NY 14604
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Radisson Hotel Rochester Riverside
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Radisson Hotel Rochester Riverside
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732 reviews from our community

Traveler rating
    287
    215
    120
    67
    43
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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Hamburg, Michigan
Senior Reviewer
7 reviews 7 reviews
1 of 5 stars Reviewed 1 week ago NEW

My son and I were in Rochester to visit Eastman. We arrived around 1am on Thursday night (4/9/15) and were planning on staying until Sunday, April 12th but we cut our trip short by a night. I could not get out of the hotel fast enough. Room: Our room was fine; clean and comfortable. Nothing special but no complaints Lobby:... More 

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for the feedback that you recently provided through Trip Advisor! I am sorry that it was not communicated to you that we were hosting the REAF Convention. I have shared your comments with our team and will absolutely be sure that all of our future guests are aware of the nature of the REAF convention so that they... More 

Dover, Delaware
Top Contributor
70 reviews 70 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed for a long weekend during a recent convention. Our room had two queen beds, with loads of pillows and a firm mattress. Front desk and housekeeping staff were friendly and accommodating, generally. However, a special arrangement to cover our meal charges made by the convention organizers (we were specially invited presenters) were confused again and again, with front... More 

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for your recent Trip Advisor comments! We appreciate your feedback. I am glad that you found our hotel comfortable and our staff friendly! I apologize about the confusion regarding your meals. I have discussed your concerns with our team and believe that they are isolated in nature. Since our goal is to ensure that all of our guests... More 

Mentor, Ohio
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here this past weekend for an event held in the hotel. The hotel itself was very nice, clean and comfy room, nice hot shower, very well staffed. Parking garage is convenient. Food in hotel restraunt was tastey (remarkably good breakfast buffet) tad on the over priced side. Elevators were slow and kinda clunky. Business center had issues with... More 

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for you’re the feedback that you provided during your recent stay at the Radisson Hotel Rochester Riverside. We appreciate your comments and will be sure to share your feedback with Patrick and the rest of our team members. I am glad that the interactions you had with our associates were favorable! Safe travels! More 

Logan, Utah
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 2 weeks ago

People in our Conference found a 4" cockroach and another found make up on their pillowcase and long hair in the bed. Sirens went past several times a night. The graveyard desk clerks are wonderful but the evening shift team was curt and couldnt answer our questions. On Friday night, there was no parking in the parking garage and we... More 

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Dear Cathy, Thank you for your feedback regarding your stay at the Radisson Hotel Rochester Riverside. Although I am glad that you found our overnight staff pleasant, I apologize for the concerns that you brought up. Since, you were less than satisfied with your experience, I would like to invite you back to legends at a future date that is... More 

Kitchener, Canada
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Our family of four (8 year old, and 4 year old), stayed at this hotel from April 1 - April 4th. Check in/out - the check in was smooth, and no issues. we actually got bumped up to VIP status, and received some goodies. - Asonte Harris was our first point of contact and he was great. nice guy and... More 

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Dear Josh, Thank you for your recent Trip Advisor comments! We appreciate the feedback and commentary on not just the hotel and our team but the wonderful City of Rochester! I am so proud of our entire team and will share your kind words with them and I am so happy that you and your family enjoyed your experience. Thank... More 

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