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All 30 Rochester hotels

Radisson Hotel Rochester Riverside

3.5 of 5 Hotel   |   120 East Main Street, Rochester, NY 14604
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Ranked #10 of 30 hotels in Rochester
A recent review
5 of 5 stars reviewed 2 days ago
Patricia M Scotia, United States
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560 people have reviewed this hotel

Traveler rating
    215
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    84
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    35
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
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English first
Scotia, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had a lovely stay at the Riverside Radisson in Rochester, NY. Everyone was so very nice & our accommodations were super. This was for a family activity that was being held in the area. I had several of my grandchildren with me and they enjoyed using the swimming pool. We also had several breakfasts at the Legends Grille -... More

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for taking the time to share your feedback about your stay at the Radisson Hotel Rochester Riverside. I am so glad that you enjoyed your guestroom and the service that our team provided you during your stay. We appreciate your recommendation and look forward to your next visit to Rochester. Safe Travels. More

Rochester, New York
Top Contributor
52 reviews 52 reviews
25 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

When I walked into my room, it was obvious that someone had already been in there before choosing a different room - the bed was all wrinkled with the pillows thrown about, there was garbage in the trash can, and a cup and soap had both been used. It was a little disturbing that they would rent out a room... More

Was this review helpful? Yes 1
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for the feedback that you provided regarding your recent stay at our property. I apologize for the inconvenience that you experienced during your stay. I am glad that you were pleased with the quality and cleanliness of your guestroom, although I am disappointed that you did not receive great service in our restaurant. I have addressed your concerns... More

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Recently stayed here on a Saturday Night and the only thing I was impressed with was James from the Front Desk, that guy is awesome, helped us with everything including tips on local hot spots. We walked to dinosaur BBQ which I recommend walking with a group of people or take a cab even thoe it's about less then a... More

Was this review helpful? Yes 3
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for the feedback that you provided regarding your recent stay at our property. I am glad that you were pleased with the service that James provided to you but I am disappointed that our restaurant did not exceed your expectations. I have addressed this concern with our culinary and service teams so that we can provide a better... More

Boston, Massachusetts
Contributor
20 reviews 20 reviews
20 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel was poor maintained, not aesthetically pleasing, and the food was yucky. They host conventions here, but the lobby is too small and the staff too limited to support these large groups without being annoying. It wasn't filthy so I'm leaving my rating as "average".

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for the feedback that you provided regarding your recent stay at our property. I am disappointed that you were unable to rate us a 5. I will be sure to review your concerns with our team. Please contact me directly the next time you are in town and I would be happy to ensure your 100% satisfaction. More

Iowa
Top Contributor
66 reviews 66 reviews
19 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We read through the wide range of reviews of the Radisson ahead of time and honestly didn't know what to expect. It turned out to be a very nice place to stay. While it wasn't cheap, we'd booked the Radisson because it was the least expensive option in downtown Rochester. I felt it was worth what they charge. We used... More

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for your recent Trip Advisor comments! We truly appreciate your thorough review of our property and the surrounding areas. Rochester is a great place to visit and the Radisson Hotel Rochester Riverside is in the center of everything that the city has to offer. I am glad that you were able to experience many of the amenities that... More

Toronto, Canada
Senior Contributor
40 reviews 40 reviews
34 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked this hotel last minute and drove down from Canada. The hotel and staff were fantastic. The location is a bit sketchy. Rochester is a beautiful city. On Monday when the commuter crowd came in the city came alive. We have no complaints about the hotel and staff. Lots of tour buses came in at all hours but the hotel... More

Was this review helpful? Yes 1
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

We appreciate the feedback that you provided regarding your recent stay at our property and thank you for recommending out hotel! I am glad that you found your guestroom and service of our staff enjoyable. I am very proud of our team and we look forward to your next visit to Rochester! Safe travels! More

Rochester, United States
1 review
5 of 5 stars Reviewed 1 week ago

My wife and I got married at the Radisson Riverside in Rochester, NY. Everything was beyond our expectations for the event and the hotel itself. I highly recommend this hotel over the many other options in the regions due to its caring staff, fabulous rooms and proximity to nightlife in Rochester.

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Congratulations on your recent wedding and thank you for the feedback that you provided regarding your wedding reception that was held at our property. I am so very proud of the efforts of the entire Radisson Rochester Riverside team! They continually amaze me with their attention to detail and focus on each and every guest’s experience. I will be sure... More

Miami, United States
1 review
2 of 5 stars Reviewed 1 week ago

My husband and I stayed there for a wedding. We were not impressed at all. The hotel, overall seemed dirty and poorly maintained. We were extremely dissatisfied with the "upgrade" we paid for to have access to the business center. Online, it said the Business Center had breakfast and coffee. All they had were sodas, a keurig machine and some... More

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for the feedback that you recently provided through Trip Advisor! I apologize for the inconvenience that you experienced during your stay. As you noted it was a very busy weekend and thus the elevator delay. I understand that you booked a business class room and although continental breakfast is included with that upgrade, it is offered in our... More

Whitby
Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Overall the hotel is nice. It is a little dated. Staff were pleasant and helpful. Our room was clean. Location - The riverside location was nice and there was a great view of the Kodak property from the hotel. We were not able to find any breakfast restaurants (Saturday morning), other than Tim Hortons and a cafe across the road... More

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for your recent Trip Advisor comments! Although I am disappointed that you only rated our property a 3, I am glad that you found your room clean and our staff helpful. Please note that we will be renovating our lobby and restaurant this fall and are looking forward to further upgrades as we move forward. Since our goal... More

Hamilton, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My boyfriend and I were in town last Friday for a concert. We stayed here, and it was great! Close to everything, decent restaurant, great staff, and comfy beds. We had an issue with the keys just after we checked in, but that was remedied with one trip to the front desk. Would stay here again if we ever find... More

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for taking the time to share your feedback about your stay at the Radisson Hotel Rochester Riverside. I am so glad that you enjoyed your guestroom and the service that our team provided you during your stay. We appreciate your recommendation and look forward to your next visit to Rochester. Safe Travels. More

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Additional Information about Radisson Hotel Rochester Riverside

Address: 120 East Main Street, Rochester, NY 14604
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Hotel Rochester Riverside 3.5*
Reservation Options:
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Also Known As:
Clarion Hotel Rochester Riverside
Clarion Rochester
Rochester Clarion

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#4 Business Hotel in Rochester
Hotel Class
Official Description (provided by the hotel)
Convenient downtown location central to all of Rochester's attractions and businesses. Newly renovated and rebranded, The Radisson Riverside Hotel Rochester offers Legends Bar and Grill onsite, fitness center, business center and free wifi ... more   less 
Number of rooms
460

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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