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All 30 Rochester hotels

Radisson Hotel Rochester Riverside

3.5 of 5 Hotel   |   120 East Main Street, Rochester, NY 14604
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Ranked #10 of 30 hotels in Rochester
A recent review
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  • Reviews (577)
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577 people have reviewed this hotel

Traveler rating
    222
    181
    88
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    35
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • Chinese (Simplified) first
  • English first
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English first
1 review
3 of 5 stars Reviewed today NEW

We were there for a family reunion of sorts. Lobby well lit, clean, very quiet. Our room, however, was not very clean. The tray with the coffee maker and cups had a wrinkled, used paper underneath, plus a dark hair laying right across it. The glass drinking cups had fingerprints all over them, and hair on that paper, too. There... More

Was this review helpful? Yes
Manila, Philippines
1 review
5 of 5 stars Reviewed 2 days ago NEW

They even have a free airport to hotel shuttle service. My parents and I have been staying in the Radisson every time we come here since I am a student at the EASTMAN School of Music. Just several minutes walk from the school and their shuttle even brings you to the school if you request. So for those who will... More

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Dear Lorenzo, Thank you for your recent Trip Advisor comments! We truly appreciate your loyalty to our property and I am glad that you always have a great experience. We enjoy our relationship with The Eastman School and look forward to growing our partnership. I will be sure to pass along your kind words to the entire Radisson Riverside team!... More

Walden, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

During a recent trip, I stopped in at the "Legends" restaurant for dinner. I had been there approximately 3 months before this trip, where I met Tim and Jaime. What a nice surprise when each of them walked over to greet me, and asked where the rest of my team was (during a previous trip, I stopped in with 4... More

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you so much for taking the time to share your experience at the Radisson Hotel Rochester Riverside with the Trip Advisor community. We are so pleased that your expectations are always exceeded in Legends Sports Bar & Grille! I will be sure to pass along your nice comments to Jaime, Tim and the rest of the team! We appreciate... More

1 review
5 of 5 stars Reviewed 3 days ago NEW

Everyone at the hotel was attentive and seemed to care about my experience, from the woman who brought up the menu for room service, to the guy who was dealing with parking. They seemed to love their jobs, which was a surprise to me given that not many people do love their jobs!

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for the feedback that you recently provided through Trip Advisor! We are glad that our associates and property exceeded your expectations! I am very proud of the efforts of our entire service team and will be sure to pass along your kind words to them! Thank you for your loyalty! We look forward to your next visit to... More

Caldwell, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

Although the staff was very nice, the comforters were dirty and the window was so dirty we couldn't see out of it. The comforter covers were white and we could see the dirt on them. And, all hotels should wrap the blank it a clean sheet these days. We were given only one small bar of soap, no shampoo and... More

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for the feedback that you provided regarding your recent stay at our property. I apologize for the inconvenience that you experienced during your stay. I am disappointed that you were not satisfied with the cleanliness of your guest room. I have addressed your concerns with our housekeeping team so that we can provide a better experience during your... More

1 review
5 of 5 stars Reviewed 6 days ago NEW

This is an awesome hotel. I love the sleep number beds ... the menu for breakfast ... hotel has everythign you need right there. If the hotel is sold out then you will have a parking issue. But the parking issue wouldn't stop me from staying. ***** 5 star ******

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for your recent Trip Advisor comments and rating us a 5! We appreciate your loyalty to the Radisson Hotel Rochester Riverside and are glad that your experience was a positive one. Our focus is on guest service and the cleanliness of our property and I am very proud of the entire team! We look forward to your next... More

Mililani, Hawaii
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The Radissan was an excellent adventure. They were clean, hospitable, with a sincere attitude to please. Service shuttle (Ralph) was great. He was honest, on time, and pleasant; gave us all the tips on local dinning & things to do. This is a place I will come back too.

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for your recent Trip Advisor comments! We truly appreciate your loyalty to our property and I am glad that you had a great experience. I will be sure to pass along your kind words to Ralph and the rest of the Radisson Riverside team! We look forward to your next visit. Safe travels. More

Richmond, Virginia
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Easy check in and out. Room was comfortable and clean with Sleep Number bed. Hairdryer, toiletries, bottled water all provided. Slept soundly...so much so that I woke up about 20 minutes before checkout time. A quick call fixed that. We had a hospitality suite and our event planners were able to bring in their own food and beverages. I'm sure... More

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

We appreciate the feedback that you provided regarding your recent stay. It is our goal to ensure that our guest’s expectations are exceeded. I am glad that you enjoyed your reunion event and I am very that our team was able to ensure its success. Thank you. More

Rochester, NY, United States
1 review
2 of 5 stars Reviewed 1 week ago

We had dirty drinking glasses in the room. My daughter found a personal drink bottle from a past guest in the room along side the bed and night stand. We ordered room service at 9 pm and were told that it would be 90 minutes before it could be delivered but I could come down and pick it up myself... More

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for the feedback that you provided regarding your recent stay at our property. I apologize for the inconvenience that you experienced during your stay. I am disappointed that you did not receive great service in our restaurant. I have addressed your concerns with our restaurant manager so that we can provide a better experience during your next visit.... More

avon, United States
1 review
3 of 5 stars Reviewed 1 week ago

Average poor event service and banquet food was awful. Went to use pool on a beautiful day and it was closed for a private event on weekend. Poor planning on managements part. Air conditioner in room leaked and rug was soaked so that you could not get to window to look at city scape. Parking area was small and spaces... More

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for taking the time to share your feedback about your recent stay at the Radisson Hotel Rochester Riverside with the Trip Advisor community. I apologize for the inconveniences that you experienced and have shared your concerns with our banquet team. Although we did have a private party scheduled on our pool deck during your stay, we did offer... More

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Additional Information about Radisson Hotel Rochester Riverside

Address: 120 East Main Street, Rochester, NY 14604
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Hotel Rochester Riverside 3.5*
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Also Known As:
Clarion Hotel Rochester Riverside
Clarion Rochester
Rochester Clarion

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#4 Business Hotel in Rochester
Hotel Class
Official Description (provided by the hotel)
Convenient downtown location central to all of Rochester's attractions and businesses. Newly renovated and rebranded, The Radisson Riverside Hotel Rochester offers Legends Bar and Grill onsite, fitness center, business center and free wifi ... more   less 
Number of rooms
460

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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