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Radisson Hotel Rochester Riverside

3.5 of 5 120 East Main Street, Rochester, NY 14604
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Radisson Hotel Rochester Riverside
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Radisson Hotel Rochester Riverside
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681 reviews from our community

Traveler rating
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    110
    62
    38
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Williamsville, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I took my daughter to the RPO and found this hotel via my club carlson rewards. It was a great location, the service was really nice, very clean and the bartenders were on top of a large crowd. The parking was $15.00 but you can come and go with no extra charge. I would stay again!

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for your recent Trip Advisor comments! Our goal is to provide the best possible accommodations and customer service in Rochester, New York! We are so glad that you enjoyed your experience and we appreciate your recommendation! We look forward to your next visit to the Radisson Hotel Rochester Riverside! More 

Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This hotel is in downtown Rochester set on the east side of the Genesee River. Overall the property is comfortable but not on the higher end you would expect from the Radisson Hotels. I was using this one for parking and while it is mostly secure if there is a problem the front desk is at a loss to help.... More 

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MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for your recent Trip Advisor comments! I apologize that our front office staff could not assist with your parking situation. Although, sometimes it is difficult to identify car owners, especially for day parkers, I believe the staff could have been more helpful. I have addressed these concerns with our team and am sure that they are better prepared... More 

Ny State
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Never really a problem here but the drape seemed to "leak" light through it, I opened it to find duck tape. also staff did not replace used shampoo, coffee etc the seocnd day. I give unused items to the homeless, why not I paid for it. I called the front desk to ask why and was put on hold for... More 

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MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for your feedback regarding your stay at the Radisson Hotel Rochester Riverside. I apologize for the issues with your drapery and the other concerns that you addressed in your comments. Guest satisfaction is a top priority at the Radisson and I am confident that we can do better. As a gesture of goodwill, I would like to invite... More 

Peru, New York, United States
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 1 week ago

When I booked my room I was guaranteed a king size. When I arrived, I was given a double room. To my surprise, there were dark marks on one of the bedsheets. I suspected bedbugs! After a thorough search none could be found. I took pictures and notified the front desk. They comped me a small amount but I am... More 

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MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for your feedback regarding your stay at the Radisson Hotel Rochester Riverside. I apologize for the cleanliness issues that you experienced and have addressed your concerns with our Housekeeping team. Guestroom cleanliness is a top priority at the Radisson and I am confident that this was an isolated occurrence. Since, you were less than satisfied with your experience,... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My boyfriend and I came here for the New Year's Eve party. Overall, we had a good time. The food was great but oddly presented,you really had to eat on a schedule if you wanted to eat. The open bar was nice but I wished there was a better selection, especially for the price. The room was clean and the... More 

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MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for the feedback that you provided on our New Year’s Eve event at the Radisson Hotel Rochester Riverside. We are glad that you enjoyed the food and the atmosphere and as with any event, we are always looking for ways to improve the experience. Your feedback regarding the timing of our buffets and quality of bar offerings is... More 

Kew Gardens, New York
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed one evening at this hotel in downtown Rochester. The desk associate( a young woman) and the bar/restaurant staff(Tim) were great and did their best to make a bitter snow night pleasant. However, this hotel - if not repaired, maintained and refurbished will need to be knocked down soon. Scratched and dented furniture. Stained and shabby chairs in the... More 

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MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Dear Brian, Thank you for taking the time to share your experience at the Radisson Hotel Rochester Riverside with the Trip Advisor community. We are so pleased that you felt that the hotel was clean and our staff very customer service oriented. I apologize that you felt some of the property was in need of improvements. You will be happy... More 

Orchard Park, New York
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed at the Radisson for the Annual NYSSMA Conference from 12/3-12/7/14. Have read several of the reviews and also reviewed the Radisson last year - there is no doubt that the physical plant is old and although renovations have been made, it is still no doubt difficult to upkeep an old building without a complete restoration. My room was comfortable... More 

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for taking the time to share your experience at the Radisson Hotel Rochester Riverside! The entire staff does a great job taking care of our guests and I am glad that we were able to exceed your expectations during this year’s NYSSMA Conference! I will be sure to pass along your kind words to Serena, Kim, Paula, Jason... More 

Senior Contributor
26 reviews 26 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 18, 2014

The hotel is in need of updating. Staff was pleasant, but not stupendous.. Service was okay, room was fine but nothing about this hotel was OUTSTANDING. The Internet service kept knocking me off and I did not receive my wake-up call as expected which can be pretty bad at 4:00am. Not many choices in the area, but was here on... More 

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for the feedback that you provided regarding your recent stay at our property. I am disappointed that you were unable to rate us a 5. I will be sure to review your concerns with our team. Please contact me directly the next time you are in town and I would be happy to ensure your 100% satisfaction. More 

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Additional Information about Radisson Hotel Rochester Riverside

Address: 120 East Main Street, Rochester, NY 14604
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Hotel Rochester Riverside 3.5*
Number of rooms: 460
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Also Known As:
Clarion Hotel Rochester Riverside
Clarion Rochester
Rochester Clarion
Hotel Style:
#11 Business Hotel in Rochester

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