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Radisson Hotel Rochester Riverside

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120 East Main Street, Rochester, NY 14604
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Radisson Hotel Rochester Riverside
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Radisson Hotel Rochester Riverside
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752 reviews from our community

Traveler rating
    295
    220
    122
    71
    44
See reviews for
165
80
45
308
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (752)
  • Mar-May only
    (205)
  • Jun-Aug only
    (207)
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    (210)
  • Dec-Feb only
    (130)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

Crystal, our regular breakfast waitress, always makes our day. She is friendly, kind, and concisely pleasant. Kudos to her form always making our stay a pleasant one. The rest of the hotel staff are welcoming, always greet us, and take care of our needs. Calvin, one of the maintenance engineers, went out of his way to try to fix my... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Had breakfast this morning. Crystal was our waitress. As usual she is always pleasant with a smile. She remembers who I am. She is quick to serve and brings check immediately as I am always rushed. Outstanding service

Was this review helpful? Yes 1
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for your recent Trip Advisor comments! Our goal is to provide the best possible customer service in Rochester, New York! We are so glad that you enjoyed your experience at Legends and I will be sure to pass along you kind words to Crystal! We appreciate your recommendation and look forward to your next visit to the Radisson... More 

Otterberg, Germany
Reviewer
5 reviews 5 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I stay in many hotels in the U.S. and Europe. To begin with, the river views are splendid, and the staff is responsive when called. We rented four rooms, and here is the down side: One of the rooms had poop on the toilet seat, one of the hand towels had dried blood on it, two of the rooms had... More 

Was this review helpful? Yes 2
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for taking the time to share your feedback about your stay at the Radisson Hotel Rochester Riverside. Although I am very glad that you enjoyed the river view and that our staff was very responsive, I am very disappointed in the room cleanliness concerns that you raised. I have shared your comments with our housekeeping team and am... More 

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