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Residence Inn Rochester West

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500 Paddy Creek Circle, Rochester, NY 14615
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Residence Inn Rochester West
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Residence Inn Rochester West
Residence Inn Rochester West
Residence Inn Rochester West
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50 reviews from our community

Traveler rating
    25
    16
    6
    3
    0
See reviews for
26
5
Solo
0
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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HENRIETTA
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

May 2' 2015 - Checked into the Residence Inn West in Greece New York. The front lobby was not very ornate but it was very clean. Welcomed by clerk whereas all my paperwork was ready to sign. Rented a king suite and it was wonderful. The suite was amazingly CLEAN, you could eat off the walls of the suite. The... More 

Was this review helpful? Yes 1
Hartford, Connecticut
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 3, 2015

I stayed there about 2 weeks on off and I can say it is consistently very good. The staff are always smiling, friendly and helpful. This place offers many amenities pool/laundry room/ cocktail hour 3 days/week with food. The room are spacious and clean, the kitchen has everything you need to cook regular meals and the lobby has many things... More 

Was this review helpful? Yes 1
Rochester, New York
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 3, 2015 via mobile

We are currently staying here w our 2 small children. They gave us a king bed and a sofa to pull out. Needless to say the mattress was DISGUSTING and i would not allow my 4 yr old to sleep on it so i made her a bed on the couch. There was hair on the mattress cover BLEH!!! I... More 

Was this review helpful? Yes 4
lphillips2014, General Manager at Residence Inn Rochester West, responded to this review

Thank you for taking the time to share your recent experience at the Residence Inn Rochester West/Greece with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes... More 

Milford, Pennsylvania, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 3, 2015

Overall, it was a nice stay. The free breakfast buffet is second to none, as far as hotel free breakfast offerings go. Lots to choose from! I did wish that it was open a little later than 9:30, however. Even 10:00 would have been nice, especially since while we didn't technically stay there on a holiday (when they do stay... More 

Was this review helpful? Yes 1
Hamilton, Canada
Contributor
20 reviews 20 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 16, 2014

We stayed here because of the availability of the 2 bedroom suites. The location wasn't great in terms of things to do in the immediate area, but there were a couple of good restaurants nearby. We ate at the Olive Garden as we don't have these in Canada anymore. The rooms were clean, and the 2 bedrooms are great for... More 

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Senior Contributor
22 reviews 22 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 9, 2014

We are a loyal Marriott traveler and this property met our expectations. This weekend the lobby was under renovation but that did not affect our guest service. The rooms were large and comfortable and the breakfast had the usual selections. The only thing I would have liked to see differently is a door or partition in between the bathroom sink... More 

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New York
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed September 26, 2014

I have stayed in several Residence Inns during the past year and this one does not deserve even an average rating. The staff is friendly enough and the rooms are clean with comfortable beds. However, this property has not been maintained and really needs updating. The carpeting in hallways and rooms was not properly installed and has noticeable ripples. In... More 

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed September 24, 2014

The hotel was clean and the staff were friendly, but the rooms were very outdated (even though it looks as though the lobby has been kept up to date). Old electric burners, faded and worn wallpaper, old appliances and dated decorations, cheap white rubberized racks in the bathroom...over all okay but could use a major rennovation.

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Branford, Connecticut
2 reviews
5 of 5 stars Reviewed August 19, 2014

The staff is very friendly and helpful. There is a very nice indoor pool, and even a basketball court outside. Complimentary breakfast in the morning was good. The rooms are a nice size and are very clean. The location was great. There is a shopping mall nearby, and there are restaurants like Olive Garden, Applebees, and Famous Daves in walking... More 

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Fairfax, Virginia
Senior Contributor
48 reviews 48 reviews
47 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 12, 2014

The check in went well the staff was friendly and we quickly determined that this was one of the properties that had been well maintained for all of the equipment in the room was in good working order. The Hotel is in a good location with a large selection of restaurants near by. The breakfast area was clean and in... More 

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