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Marriott Rochester Airport

Certificate of Excellence
3.5 of 5
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1890 West Ridge Road, Rochester, NY 14615
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Marriott Rochester Airport
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187 Reviews from our TripAdvisor Community

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New York
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I recently stayed at this hotel for a business trip and it was much better than I thought. Clean spacious room, clean hotel, excellent food in the restaurant hotel, easy check in and out. Centrally located to any business you might have in Rochester. I would definately stay here again.

Helpful?
Thank topguntnl
2 reviews
1 of 5 stars Reviewed 4 days ago NEW

First, I would like to tell you that I sent a letter to both the Rochester Marriott and the Marriott corporate office in Utah and received no response in regards to the situation that occurred below. Second, I travel a lot for work and Marriott's were always my first choice in hotels due to the comfortable beds and great customer... More 

Helpful?
Thank Amanda B
Amy E, Guest Relations Manager at Marriott Rochester Airport, responded to this review

Amanda, I sincerely apologize for the intrusion on your privacy. Our focus through the balance of your stay was to make you comfortable by moving your room and offering upgraded service amenities. Obviously from your comments the experience overshadowed or efforts. Our General Manager will be contacting you personally to discuss your concerns further. Regards More 

NJ
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Recently stayed for my sons hockey tournament weekend. The hotel is currently undergoing some renovations in the lobby. The renovations are not affecting any noise and they did a great job at sectioning off the area while the construction crew was there working. Rooms are clean and spacious. Would stay there again.

Helpful?
Thank mima9151
Laura B, General Manager at Marriott Rochester Airport, responded to this review

Thank you so much for taking the time to write such nice comments about your recent stay. I appreciate that you found our lobby renovation to be managed so that you were not inconvenienced in any way. We strive to provide excellent accommodations and service at all times. During times of renovations this can be a challenge so I am... More 

Rochester, New York
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 3, 2016

Stayed here for one night. Accommodations were very nice and relaxing. Shuttle service to restaurant at nearby mall for work Christmas Party. Picked us up promptly. Continued party at hotel bar. Great service. Breakfast in the morning at hotel was very good!

Helpful?
Thank ffdoug
Laura B, General Manager at Marriott Rochester Airport, responded to this review

Thank you for your compliments! We look forward to welcoming you back one day soon! Laura Bennett, General Manager More 

Cherry hill
Level Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed November 11, 2015 via mobile

Very nice hotel, modern, comfortable and clean but was out in a room to the left of the elevator on the 5th floor. Amazing how thin the walls were and how I heard the elevator come up every single time,, it took me hours to get to sleep - but I am a light sleeper! Told reception about this the... More 

Helpful?
1 Thank Matt C
Amy E, Guest Relations Manager at Marriott Rochester Airport, responded to this review

Thank you for taking the time to share your recent experience at the Rochester Airport Marriott with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the... More 

Harrisburg, Pennsylvania
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 11, 2015

It is a good property, with great staff, good internet speed (first marriott hotel, where I havent had any internet problems), and excellent services. However, they need to have more options for complimentary breakfast for Elite Members. Other than that, its awesome. If you are in Rochester, NY stay at this hotel.

Helpful?
1 Thank AmitNPatel
Amy E, Guest Relations Manager at Marriott Rochester Airport, responded to this review

Thank you for taking the time to share your recent experience at the Rochester Airport Marriott with us. I will forward your suggestion regarding the concierge selections to our chef for consideration going forward. We hope to serve you again whenever your travels bring you back to Rochester. More 

Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 21, 2015

While the exterior of this Marriott property appears "dated." The inside is EXTREMELY clean and up to date with remodeling. The staff is friendly and upbeat. The food was not your typical Marriott menu and the chef is willing to make whatever accommodations that are needed for one's dietary restriction.

Helpful?
Thank catgo79
Laura B, General Manager at Marriott Rochester Airport, responded to this review

Thank you for your comments. I am happy to hear you enjoyed your stay so much. Your comments will be shared with our team. They will appreciate the compliments! We hope to see you again soon! Laura Bennett, General Manager More 

Princeton, New Jersey
Level Contributor
196 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed October 14, 2015 via mobile

This hotel is 9 minutes from University of Rochester. Easy on off highway. The rooms are very nice and it has a pool outdoor sitting area with fire pit, Restuarant and bar with TV. Front desk staff is very friendly. It is surrounded by gas stations, stores and restaurants. Good location.

Helpful?
1 Thank Judith484
Laura B, General Manager at Marriott Rochester Airport, responded to this review

Thank you for taking the time to post a comment. I'm delighted you found our location so convenient and our service to your satisfaction. We hope to welcome you back when you're in Rochester again! Laura Bennett, General Manager More 

New York City, New York
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 5, 2015

my son and i had a hockey tournament 10/1-10/4..hotel is a very nice property and lots of places to eat close by...we booked through my hockey tournament website and very dissapointed that breakfast is not included in the price ...i have been to many tournaments and it is so helpful to have that as a perk....also the tv has very... More 

Helpful?
1 Thank broadchannel8
Amy E, Guest Relations Manager at Marriott Rochester Airport, responded to this review

Thank you for taking the time to share your recent experience at the Rochester Airport Marriott with us. As the functionality of our hotel is one of our key priorities, I am very sorry that your guestroom TV fell short of your expectations. Please rest assured that your comments will be shared with our hotel's teams in an effort to... More 

Boston, Massachusetts
Level Contributor
67 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed September 30, 2015

Enjoyed our stay while visiting colleges in the area. There was a wedding the night we stayed but our floor was quiet and the staff was cordial and went out their way to make sure our visit went smoothly. When there was a delay in our room being ready, we were given waters and a certificate for free breakfast the... More 

Helpful?
1 Thank TrekkerMom
Laura B, General Manager at Marriott Rochester Airport, responded to this review

Thank you for writing a review of your stay with us. I'm delighted to hear that it was such a good experience. Reviews are shared with our team so we all know what our guests are feeling about their visit. Look forward to having you stay again especially if the college search lands you back in Rochester for a few... More 

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