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Marriott Rochester Airport

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1890 West Ridge Road, Rochester, NY 14615
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Marriott Rochester Airport
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166 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sayville, New York
Level Contributor
4 reviews
1 of 5 stars Reviewed 1 week ago

If you like a nice looking facility, this is the place for you. If you want a facility that will provide you with a great stay, this IS NOT A PLACE you'd like to stay. Let me first say that I am a Diamond Elite Marriott member, have accumulated over 500,000 points in the last year, and have had over... More 

Was this review helpful? Yes
Amy E, Guest Relations Manager at Marriott Rochester Airport, responded to this review

Thank you for bringing these concerns to our attention. We take the comments of our guests very seriously. As a result, I will be contacting you directly to review this matter further. I look forward to speaking with you soon. More 

Niagara Falls, Canada
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been here numerous times for either conferences or business meetings. Everything about this hotel has been outstanding. The entire staff has been friendly and attentive to my needs. It is well maintained and has a bright and cheerful atmosphere.

Was this review helpful? Yes
Rock Hill, South Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here on business last month and found everything from the staff to the room to be great. The hotel is well looked after and offered easy access to everything I needed to do. This will be my choice when traveling to Rochester from now on.

Was this review helpful? Yes
New Haven, Connecticut
Level Contributor
102 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Marriott Rochester Airport is a decent, mid-level property. The staff is nice and attentive, and the hotel is well maintained. The rooms are comfortable and the upkeep is good. The bedding, carpets and bathroom are clean and relatively new, and the water pressure is excellent; in fact its so good that I think they may have purchased their water... More 

Was this review helpful? Yes
Laura B, General Manager at Marriott Rochester Airport, responded to this review

Thank you for your compliments about the staff and accommodations. We are delighted that you enjoyed your stay and shared this with others. L. Bennett, GM More 

Scranton, Pennsylvania
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I admit that I have very high standards when it comes to hotels. I spend over 100 nights per year in hotels, at least 90 of them in Marriott properties. Marriott always provides a great experience, but this property is superb. The staff is friendly, courteous and welcoming. The lobby beautiful and clean. The rooms are modern and spacious. Though... More 

Was this review helpful? Yes
Laura B, General Manager at Marriott Rochester Airport, responded to this review

Thank you for the complimentary review regarding your stay at the Rochester Marriott Airport Hotel. I'm so happy to hear that you chose our location for this trip to Rochester and found the staff and accommodations to be of such high standards. The team here strives to provide the very best for our guests. I will share your comments with... More 

Midwest Exile
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our family of four first stopped at this location on New Years Eve two years ago and it was snowing like crazy. It was pretty empty at the time but staff was accommodating and kind and the stay was comfortable, but unremarkable. Because we travel each summer and often once in the fall/winter I always make note of Marriott properties... More 

Was this review helpful? Yes
Laura B, General Manager at Marriott Rochester Airport, responded to this review

Thank you for taking the time to write about your return experience to the Rochester Marriott Airport Hotel. I am so happy that you decided to stay with us again and found the experience to be so positive. The team strives to make every guest feel welcome and not only provide great service but anticipate their needs, as well. I... More 

Raleigh, North Carolina
Level Contributor
123 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel is nicely maintained. Looked aged from the outside; however, appears to be recently renovated. Carpets and walls were fresh and clean. Staff friendly and helpful. Says it is an airport hotel but is not on airport property. About a 10 minute drive but straight to the airport.

Was this review helpful? Yes
Laura B, General Manager at Marriott Rochester Airport, responded to this review

Thank you for your post. I appreciate hearing from our guests. I'm happy to hear that you found your stay so satisfactory with good accommodations and service. We look forward to welcoming you back when your travels bring you back to Rochester! Laura Bennett, GM More 

Falls Church, Virginia
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

to be clear... its not at the airport, its a ways away from the airport(7miles away), but... its a nice hotel. staff is always friendly, the rooms just underwent upgrades. the bar area is also redesigned. free onsite parking, and a shuttle to the airport. plan on 10mins minimum from hotel to airport.

Was this review helpful? Yes
Laura B, General Manager at Marriott Rochester Airport, responded to this review

Thank you for your post. I'm happy to hear you had a good experience and hope you will stay with us again when your travels bring you back to Rochester! Laura Bennett, GM More 

NE Ohio
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel was nice enough and reasonably price. Room was clean and plenty of outlets. Only downside was shower curtain was dirty and shower head was too low. I recommend adding the breakfast for two adults and two kids for only another $10. Well worth the cost.

Was this review helpful? Yes
Laura B, General Manager at Marriott Rochester Airport, responded to this review

Thank you for your post. I appreciate hearing from our guests about their experience. I hope you will stay with us again when in Rochester. Laura Bennett, GM More 

Los Angeles, California
Level Contributor
72 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here a couple of nights with my sister. The room was very nice and the bed was super comfortable. The staff was very friendly. Our safe in our room did not work, but they came and fixed it right away. I would stay here again.

Was this review helpful? Yes
Amy E, Guest Relations Manager at Marriott Rochester Airport, responded to this review

Thank you for taking the time to comment on your recent stay at the Rochester Airport Marriott. We greatly appreciate the kind feedback and hope you will visit us again whenever your travels bring you to Rochester. More 

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