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Marriott Rochester Airport

Certificate of Excellence
3.5 of 5
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1890 West Ridge Road, Rochester, NY 14615
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Marriott Rochester Airport
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Ranked #4 of 32 Hotels in Rochester
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
48001Holliann Kings Park, New York
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151 reviews from our community

Traveler rating
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44
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kings Park, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Have stayed several times at this hotel while my son was a student at RIT. 10 minutes from campus , easy ride . The hotel is clean and staff is very helpful . Ate lunch in restaurant and the food was excellent . Watched hockey game on TV in hotel bar and it was a great atmosphere . I would... More 

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Montreal, Canada
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Hotel is very nice, rooms were clean. Beds were comfy. The staff was very friendly and accommodating. Lots of good restaurants in the area, decent shopping mall close by. I recommend this hotel and I would stay here again!

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Hartford, Connecticut
Contributor
20 reviews 20 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

The front desk staff was efficient and helpful. Hotel furnishings were newer and up to date. The rooms were clean with newer furnishings. Maid service was prompt daily. Hotel is in a good area with lots of shopping and dining choices. The only place I would hope for improvement was the bar/lounge. Selections were limited and the prices were higher... More 

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Massachusetts
Top Contributor
185 reviews 185 reviews
53 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 1 week ago

Adem did a great job managing arrangements for my meeting on Sunday. Things were ready on time, the food was great, and he was constantly making sure that everything was as it was supposed to be. The hotel is conveniently located, the lobby is clean, and the front desk staff are welcoming.

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Los Angeles, California, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The front desk staff could not have been nicer upon check in...the rooms are completely renovated with a most comfortable bed, sitting area and great bathroom. Windows actually open if you want some fresh air. The lobby, bar and restaurant are very well decorated and service from bell staff to maid service was extremely good. Definitely would come back again.

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Amy E, Guest Relations Manager at Marriott Rochester Airport, responded to this review

Thank you for taking the time to comment on your recent stay at the Rochester Airport Marriott. We greatly appreciate the kind feedback and hope you will visit us again whenever your travels bring you to Rochester. More 

Tucson, Arizona
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Older property roughly 6.5 miles from airport. Easy access from freeway. Nice and well kept inside. I wish I could remember young ladies name at check in, April 28th 4;00ish p.m. The friendliest person I have ever had during a check in. Front desk staff very helpful with directions and information. Rooms were well kept. Old windows, can here outside... More 

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Amy E, Guest Relations Manager at Marriott Rochester Airport, responded to this review

Thank you for taking the time to complete the review of your recent stay at the Rochester Airport Marriott. We pride ourselves on delivering a memorable hotel experience during your travels. We have shared your comments with our hotel teams to insure the next visit with us is exceptional. We hope to have the opportunity to welcome you whenever your... More 

Durham, North Carolina
Top Contributor
128 reviews 128 reviews
66 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This property is a typical old-style Marriott; not especially attractive. However, the inside clearly has been updated and is very nice. PROs - Free airport shuttle (10 minute ride) - Updated & clean - Comfortable bed - Friendly staff - Walkable to restaurants (Outback, Longhorn, Chipotle ...) - Restaurant on-site was quite good and not too highly priced for a... More 

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Laura B, General Manager at Marriott Rochester Airport, responded to this review

Thank you for writing a review about your recent stay. We appreciate hearing from our guests. This is one of the best ways we can know if we are "doing it right" or if we need to work on an opportunity for improvement. I'm delighted to know that you had so many things on the "PRO" list---we appreciate it. We... More 

Senior Contributor
41 reviews 41 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I normally wouldn't take the time to review a hotel with the name airport in it. I thought the Rochester Airport Marriott was worth my time. The hotel is not super close to the airport but they do have a shuttle. I greatly appreciated the well cared for room and good concierge club. The club was just enough to get... More 

Was this review helpful? Yes 1
Laura B, General Manager at Marriott Rochester Airport, responded to this review

I appreciate you taking the time to write a review. We like to share with the team when guests are so satisfied with their stay. They appreciate hearing directly from guests. We hope to have the chance to welcome you back soon when your travels bring you back to this area! Thank you! Laura Bennett, GM More 

Boston
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 21, 2015

This is a great Marriott! Exactly what they should be! Newly remodeled. Very clean. Great location. Free parking. Free airport shuttle too. Extremely comfy beds. Awesome linens and fluffy towels. Really great workout room - all new equipment. It would be nice to have better food in the conceirege.

Was this review helpful? Yes
Laura B, General Manager at Marriott Rochester Airport, responded to this review

Thank you for taking the time to write your comments about your stay. Your feedback is greatly appreciated and your compliments are shared with the staff. We hope to see you back again one day soon! Laura Bennett, GM More 

toronto
Top Contributor
122 reviews 122 reviews
23 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed April 12, 2015 via mobile

Very friendly staff. Fast check-in. Nice rooms and bathrooms. Comfortable. Clean. Ok free breakfast. Beds were very comfortable. Well located in the centre of the city. Marriott well done once again!!!

Was this review helpful? Yes
Laura B, General Manager at Marriott Rochester Airport, responded to this review

Thank you for taking the time to write about your experience! We appreciate your comments. I'm delighted to know you found our service and accommodations to be so positive! We look forward to welcoming you back when your travels bring you back to Rochester. Laura Bennett, GM More 

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