Nice hotel, set up like a modern apartment complex. 1 bedroom suite was very nice. Only complaint would be that the bathroom is in the bedroom so when the kids were sleeping, we had to sneak through there to use the bathroom. Staff was very nice and helpful. Breakfast area was nice and breakfast was as expected. Evening meals during... More

Had a one night stay on Monday, April 1. Absolutely no complaints, everything was clean, in order, and pleasant. You can begin with the Desk Clerk, Marsha, who was very friendly and accommodating. We had a King Studio; my only negative of the room would be the lack of any divider between the living and sleeping areas. It was fine... More

Went to Rochester with my boys for march break for a couple of days. We are from Toronto but cross over to do some shopping. We don't go to buffalo as everyone from Toronto goes to buffalo. I've stayed at this hotel with family and for girls weekend away. We always stay at the 2 bedroom with a loft. My... More

My family and I just returned from a two night stay at this hotel. We had a suite with a loft, 2 King beds and a pull out sofa. Very cute room with just enough space. Only negatives were finding food from previous guests in the freezer and cabinets along with a glass that was filled with ashes and bottle... More

I recently stayed here for business and was extremely pleased. The service was excellent and each and every person was extremely accommodating. Rooms were spacious and great. I highly recommend staying here!

I stayed at this hotel with my son for the CAN-AM Volleyball Tournament. The location is good, there are plenty of restaurants and stores around. The mall is less than a 10 min drive! The room was great and very comfortable. The service was wonderful and the people very nice and attentive to all our needs. They really went out... More

My wife, my mother, and I were traveling through to Michigan and wanted to stop for the night, so we chose the Residence because of the suites (Residence is generally an extended-stay hotel, so there is usually more space, that way we wouldn't have to get 2 rooms... Also why they generally have a decent food setup). Convenience: For traveling,... More

My family and I checked in at the Residence Inn Rochester and stayed for one night using a Marriot award night. The check-in agent was very friendly. After arriving in our tower building room, we discovered an infestation of sugar ants in the bathroom of all places. These ants seemed to have had a home under the grout at the... More

We stayed at this hotel as we had a holiday party a short distance away. We have stayed here before for the same situation and have had a good experience each time. The front desk staff have been extremely friendly and helpful. Upon checkin, we were asked if we wanted to stay in a suite toward the back of the... More