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Radisson Hotel Rochester Airport

3.0 of 5
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175 Jefferson Road, Rochester, NY 14623
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Radisson Hotel Rochester Airport
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Ranked #23 of 32 Hotels in Rochester
A recent review
4 of 5 stars reviewed 6 days ago
chris l
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317 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We so appreciated the comfort, cleanliness, and amenities of the hotel. The fact that it was pet friendly was crucial for us who needed to be able to keep our dog comfortably crated while we went to a doctor's appointment. The pool was lovely and the staff was friendly and gracious.

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Oklahoma City, Oklahoma
Top Contributor
91 reviews 91 reviews
31 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 1 week ago

Our plane was cancelled, so we suddenly needed a hotel. This was a great value. It is more than a bit out of the way from the places we usually visit in Rochester, but the staff was extremely friendly and helpful. The room was pleasant and comfortable. We didn't eat at the restaurant, but there is also a full bar.

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Tim E, General Manager at Radisson Hotel Rochester Airport, responded to this review

Dear eab405, Glad to hear we were able to take good care of you under the circumstances that occurred with your flight. I'll be sure to share your comments with the rest of my team. Best regards, Tim Elie General Manager More 

Hamburg, New York
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean quiet rooms. The layout of the hotel leads to lots of walking. The staff was great at checkin, they accomodated us with rooms well off to one wing which helped as there was a large boisterous wedding at the hotel. Location is great with access to an incredible variety of food and shopping.

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Tim E, General Manager at Radisson Hotel Rochester Airport, responded to this review

Dear SJBandkids, Thank you for the nice review. I am so glad my team was able to accommodate your request and you enjoyed your time with us. I'll be sure to share your nice compliment of how clean the room was with the Housekeeping team. Hope you'll visit with us again, and soon. Best regards, Tim Elie General Manager More 

glendale
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Pros: . Convenient to airport and RIT. Free shuttle on demand to airport and RIT campus. Personable shuttle drivers. . Close to George Eastman House but need to take a cab (not within walking distance and shuttle doesn't go there). Taxi was easy to get and I had a nice driver. . Relatively quiet hotel (at least during my stay).... More 

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Tim E, General Manager at Radisson Hotel Rochester Airport, responded to this review

Dear Anita W, Thank you for sharing your experience with me. I was very pleased that you had complimentary things to say about the staff, yet concerned that there were areas noted for improvements. I appreciate the feedback and will use it to continue working with my team and ways we can be even better. Best regards, Tim Elie General... More 

staten island, ny
Top Contributor
64 reviews 64 reviews
23 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were there for RIT commencement. They were going to give us the same room we had on a previous stay that was right across from the elevator, even though the manager had been contacted prior to our arrival. It appeared to be a great effort to get us an alternate room, even though we had booked 6 months in... More 

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Tim E, General Manager at Radisson Hotel Rochester Airport, responded to this review

Dear Cat326, I'd like to apologize for the location of your room and the additional comments pertaining to the room service/restaurant. Though I was not present as the General Manager during this time, I understand how disappointed this experience was for you and can assure you I address all comments made as a tool to better my hotel. I hope... More 

Lockport, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

When we arrived, the desk staff went above and beyond to accommodate our wishes. The room was clean and very well kept. The pool was great as was the the Fitness Center. Hot Coffee ready and waiting in the foyer was a welcome sight ! The Housekeeping staff was very friendly as well. Sleep number beds are GREAT!!!!! Upon check-out,... More 

Was this review helpful? Yes 1
Tim E, General Manager at Radisson Hotel Rochester Airport, responded to this review

Dear Deb B, I appreciate all the great feedback you shared in regards to the wonderful services my team provided during your stay. I will be sure to share this with all. I certainly hope you continue to use the Radisson Airport as your choice hotel when you visit the area. Thanks again, Best regards, Tim Elie General Manager More 

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