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All 31 Rochester hotels

Holiday Inn Express Rochester

2.5 of 5 Hotel   |   2835 Monroe Ave, Rochester, NY 14618
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Ranked #19 of 31 Hotels in Rochester
A recent review
4 of 5 stars reviewed 4 weeks ago
eeliechick Neutral Bay, Australia
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108 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Neutral Bay, Australia
Top Contributor
122 reviews 122 reviews
97 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for 1 night after flying from the West Coast before heading to Cooperstown the hotel was not too far from the airport. We arrived in around 1am after a delayed flight & were greeted by a very friendly gentleman which was nice after such a long journey. The hotel felt like an older property we were in... More

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GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

eeliechick, Thank you for giving us a review of your stay. I am glad to hear about your check in experience, I will be sure to pass along your comments to my staff so that they can see what a great job they do. I hope on your next trip to Rochester you will choose us again! Brian Ugorek General... More

Brattleboro, Vermont
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 28, 2014

We had a pleasant stay at the HI Express in Rochester after a family wedding nearby. The staff was very helpful and gave advice about the area. The room was fine and quiet despite being near the door, on the ground floor.

Was this review helpful? Yes
GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

Betsy J, Thank you for the kind words, I will be sure to share it with all my staff. I am glad to hear you enjoyed your time for the wedding and our location worked out well for that. I hope you will travel to Rochester again and choose to stay with us. Brian Ugorek General Manager More

Toronto, Canada
Top Contributor
105 reviews 105 reviews
69 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed September 19, 2014

I stayed here as part of a points break promotion, so the price of the stay was insignificant. The front desk was cordial, greeted me as a platinum member, offered the choice of an amenity or points. Lately I've found that hotels have cheaped out on the offering, so I almost always choose points. The room itself was standard, as... More

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GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

Overlaid, Thank you for taking the time to give us a review of your stay. I am glad you took advantage of the points break and that you tried us out. I hope you will choose to stay with us again on your next trip to Rochester. Brian Ugorek General Manager More

Fresh Meadows
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 1, 2014

Our group of about 20 stayed here for a reunion. The staff could not have been nicer. Other motels we contacted wanted a hefty fee for a meeting area. HIE allowed us to use the breakfast area in the lobby. We met after dinner and some availed themselves of the coffee offered there. when I used the last of the... More

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GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

CarolBqueens, Thank you for taking the time to share your experience with everyone. I am glad to hear that you and your groups stay was wonderful. I will be sure you pass your comments along to my staff for their recognition. I hope you will choose us again on your next trip to Rochester. Brian Ugorek General Manager More

Utica, NY
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 16, 2014

I went on an overnight business trip and this reservation was made in advance by my contacts in Rochester. I didn't mind the hotel. It is basically okay, and has pluses and minuses. PLUS: Commercial location on Monroe Ave. in suburban Pittsford, about five miles from downtown Rochester. It is just two blocks from a large Wegman's supermarket and Applebee's... More

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GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

UpstateNYUtica_NY, Thank you for taking the time to give us a review of your stay with us. Thank you for sharing the details so that other travelers will know. I will be sure to pass your comments along to the staff so they can see what you said about your stay. I hope you will choose to stay with us... More

Syracuse, New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 10, 2014

I recognize that the hotel is in the middle of a renovation, so I will give them the benefit of the doubt on that. The good: - Lighting in the hallway was nice and white. I shudder at hotels with yellow hallway lighting. - Solid breakfast choices, with protein. The standard fare for HIE. - Relatively quiet... not too much... More

Was this review helpful? Yes
GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

Josh S, Thank you for taking your time to give us a well throughout review. I appreciate you letting us know your thoughts so we can work on increasing our level of expectations while going through the renovations/remodeling. I do hope if you’re in Rochester again you will choose to stay with us. Brian Ugorek General Manager More

Bath, Ohio
Top Contributor
57 reviews 57 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed August 9, 2014

These guys could learn a lot from the Marriott Courtyard, much better amenities and not a lot of cost, plus a potential to make a few extra bucks. Not a great location and adding a few guest services to the equation would be helpful.

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GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

Dave M, I am sorry that we are not a Marriott Courtyard, we are a Holiday Inn Express and reasonable accommodations at reasonable prices are what we strive to do. We don't like having "add on's" that you are billed for. One price and everything is included. Thanks for choosing to stay with us. Brian Ugorek General Manager More

Top Contributor
61 reviews 61 reviews
55 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed August 7, 2014 via mobile

Nice staff , good location between RIT and U of Rochester. Nice Pizza restaurant next to the hotel. But they are doing the update in the lobby and outside have construction , so not good for this time . Bed is too soft and rest is like normal express.

Was this review helpful? Yes
GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

Tommyyam, Thank you for your review of your stay with us. We are in the middle of a renovation and are trying to keep it to a minimum for guest view. Something’s are not so easily hidden. I hope you will choose us again on your next trip to Rochester. Brian Ugorek General Manager More

Rochester, New York
Top Contributor
58 reviews 58 reviews
27 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed August 4, 2014

The Holiday Inn Express on Monroe Ave is a little less than what you would expect from a typical HIE. The hotel itself is a little bit older, so renovations are currently in progress which is great. I'm sure that these will bring the hotel back up to the modern, crisp, clean design that these hotels typically have. PROS: Very... More

Was this review helpful? Yes
GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

Kristin L, Thank you for giving us a review of your stay. We are in the middle of renovations so hopefully your next visit to us you will see the updated look. Brian Ugorek General Manager More

Albertson, New York
Contributor
19 reviews 19 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 29, 2014

Spent one night in the Holiday Inn Express on Monroe Avenue in Rochester. Room was clean, and quiet. Had a refrigerator and microwave. Construction on Monroe Ave made access a little difficult, but that was not the fault of the hotel. Staff helpful upon check in as well as checkout with directions to our next stop. Good value and total... More

Was this review helpful? Yes
GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

Sandra C, Thank you for taking the time to give us a review of your stay with us. I am sorry that the road construction was going on. We are hoping it will be over soon. I hope you will choose us again on your next stay with us in Rochester. Brian Ugorek General Manager More

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Additional Information about Holiday Inn Express Rochester

Address: 2835 Monroe Ave, Rochester, NY 14618
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Rochester 2.5*
Number of rooms: 68
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Also Known As:
Holiday Inn Express Rochester Hotel Rochester
Holiday Inn Rochester
Rochester Holiday Inn Express

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