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All 29 Rochester hotels

Holiday Inn Express Rochester

2.5 of 5 Hotel   |   2835 Monroe Ave, Rochester, NY 14618
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65%
Ranked #19 of 29 hotels in Rochester
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 weeks ago
Kathy A Syracuse, New York
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93 people have reviewed this hotel

Traveler rating
    30
    28
    24
    8
    3
See reviews for
32
19
10
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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  • French first
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  • Any
English first
Syracuse, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

Elisa at the front desk was there to greet us when we arrived at 11pm and again in the morning when we ate breakfast. Her pleasant, accommodating attitude was a pleasure to experience. She went out of her way to make our stay pleasant.

Was this review helpful? Yes
GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

Kathy A., Thank you for your kind words about Elisa, I will be sure to pass them along to her so she knows he job is not going unnoticed. Thank you for choosing to stay with us and I hope you will again on your next travel to Rochester. Brian Ugorek General Manager More

Phoenix, Arizona
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I've stayed here several times in the past 9 months... About 12 stays, 50 nights total. With few exceptions, my room was very clean and had exactly what I needed. Noise is kept to a minimum, beds are solid and in good shape, and the AC and heat works well. The staff is always friendly and they greet me by... More

Was this review helpful? Yes
GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

JeffAZ411, Thank you very much for taking the time to give us a review of your stays with us and that you continue to return to us. Our goal is to treat you like family when you’re in our house. I hope we exceed these expatiations when you come in. I hope to see you soon. Brian Ugorek General Manager More

Bethesda, Maryland
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 24, 2014

I am in Rochester every quarter and always stay at this hotel. It is an easy drive from the airport and convenient to the meeting location. There is a small workout room, the bedroom is clean and the bed comfortable, the breakfast is fine but more importantly I always feel safe. Also on the plus side there are several really... More

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GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

CMcD77, Thank you for your kind words about our location and facility. I am glad that you enjoy staying with us and we will continue to look forward to seeing you again. Brian Ugorek General Manager More

Grand Forks
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 2, 2014

We stayed there for than 10 days while my wife was having surgery at Mayo. A wonderful attitude and so helpful from the staff! They went out of their way more than once It was a stressful time for us because of the surgery and weather, but they were so kind to us. We will stay there again

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GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

Tommy212, Thank you for taking the time to give us a review of your stay. I am glad to hear that everything went well with the surgery. I hope to see you again on your next trip to Rochester. Brian Ugorek General Manager More

Boston
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 31, 2013

We stayed here for one night, on our way further north. The hotel was conveniently right off the highway. The service and the room were both very good. Room was very clean, bed very comfortable. I chose this hotel because of the breakfast that was included - which worked out very well. There was a great selection of food at... More

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GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

EnglishMary, Thank you for taking the time to give us a review of your experience. I am glad that you found our facilities and staff enjoyable to your liking. I hope on your next travel to Rochester, you will think of us again. Brian Ugorek General Manager More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 20, 2013 via mobile

Stayed here for two weeks on business. The staff was more than accommodating to our very large and loud group. Some of my coworkers complained of their rooms being dirty, but personally the two rooms I stayed in were over the course of two weeks were very clean. The breakfast was so, so. It was included, so I can't complain.... More

Was this review helpful? Yes 1
GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

AmieRoe, Thank you for your kind words and for taking the time to share your experience with everyone. I am glad that our staff and services we offered worked for you when you were here on business. I hope we find you back in our hotel soon! Brian Ugorek General Manager More

Hertford - England
Top Contributor
51 reviews 51 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 27, 2013

3 nights there this October. It was ideally situated for seeing friends in Pittsford, and hardly a 15 minute drive to Rochester airport. Very easy to book online, and check in quick with courteous staff. Nice large room on ground floor that was clean and had all items functioning. Large flat screen tv. And more important, a very comfortable bed.... More

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GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

2Sweeties, Thank you for your kind words about your experience with us. I am glad that you found our accommodation's and services above your standards. I hope on your next travel to Rochester you chose to say with us. More

Buffalo, New York
1 review
3 of 5 stars Reviewed October 23, 2013

I tried making reservations online, but ended calling the 800 number because of needing handicap. I worked with Lori on the room and she assured me "This particular room has a wheel chair",; which I stated I usually have to bring my own. So she was nice enough to double check with the hotel. When we arrived, we found no... More

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GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

Beverly M, Thank you for taking the time to share with us your experience. I am sorry for the confusion about the wheelchair. I hope you will stay with us again In the near future on your next trip to Rochester. Brian Ugorek General Manager More

Washington DC, District of Columbia
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 13, 2013

hotel near a busy intersection. Facility is old and would benefit from remodeling. Staff is friendly with a few exceptions. Disappointing experience when checking in as front desk clerk answered my question if the assigned room was quite with " I did not stay in it and can not tell you if it is quite". After voicing my surprise for... More

Was this review helpful? Yes
GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

DCtraveller41, Thank you for your feedback about your experience with us. I am sorry for the staff talking to you that way. I will use your feedback as training to better my front of the line staff. I do hope you will choose to stay with us again so that we may give you the experience you would expect from... More

Highland, California
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 11, 2013 via mobile

The evening staff was friendly. The rooms were clean and the beds were comfortable. Unfortunately we were on the first floor and the ceiling was thin. I'm sure the people above us were unaware they sounded like a herd of elephants!

Was this review helpful? Yes
GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

Nancy_92346, Thank you for taking the time to let us know about your experience with us. I am sorry about the noise you encountered. I hope you will choose to stay with us again on your next trip to Rochester. Brian Ugorek General Manager More

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Additional Information about Holiday Inn Express Rochester

Also Known As:
Holiday Inn Express Rochester Hotel Rochester
Holiday Inn Express Rochester Hotel
Holiday Inn Rochester
Rochester Holiday Inn
Rochester Holiday Inn Express
Address: 2835 Monroe Ave, Rochester, NY 14618
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#14 Business Hotel in Rochester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Rochester 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express hotel in Rochester is conveniently located near major Interstates 590, 490 & 390 and the NYS Thruway I-90. We are just a short drive from the Greater Rochester Intl Airport as well as Nazareth, St. John Fisher, Rochester Institute of Technology, University of Rochester, and other universities in Rochester, NY. Our Complimentary hotel amenities include our Express Start Hot Breakfast each morning where you can relax and read the free weekday newspaper while enjoying our featured famous Cinnamon Buns and Pancake Machine, 24-hour Business Center, free fiber optic high-speed wired & wirelessInternet access, 32 inch LCD TV's with HD Programming, and Fitness Center. Here we go beyond to offer a level of service and comfort that is sure to exceed your expectations. ... more   less 
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