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All 30 Rochester hotels

Holiday Inn Express Rochester

2.5 of 5 Hotel   |   2835 Monroe Ave, Rochester, NY 14618
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Ranked #19 of 30 Hotels in Rochester
A recent review
4 of 5 stars reviewed 3 weeks ago
Betsy J Brattleboro, Vermont
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107 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brattleboro, Vermont
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a pleasant stay at the HI Express in Rochester after a family wedding nearby. The staff was very helpful and gave advice about the area. The room was fine and quiet despite being near the door, on the ground floor.

Was this review helpful? Yes
GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

Betsy J, Thank you for the kind words, I will be sure to share it with all my staff. I am glad to hear you enjoyed your time for the wedding and our location worked out well for that. I hope you will travel to Rochester again and choose to stay with us. Brian Ugorek General Manager More

Toronto, Canada
Top Contributor
103 reviews 103 reviews
67 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed September 19, 2014

I stayed here as part of a points break promotion, so the price of the stay was insignificant. The front desk was cordial, greeted me as a platinum member, offered the choice of an amenity or points. Lately I've found that hotels have cheaped out on the offering, so I almost always choose points. The room itself was standard, as... More

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GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

Overlaid, Thank you for taking the time to give us a review of your stay. I am glad you took advantage of the points break and that you tried us out. I hope you will choose to stay with us again on your next trip to Rochester. Brian Ugorek General Manager More

Fresh Meadows
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 1, 2014

Our group of about 20 stayed here for a reunion. The staff could not have been nicer. Other motels we contacted wanted a hefty fee for a meeting area. HIE allowed us to use the breakfast area in the lobby. We met after dinner and some availed themselves of the coffee offered there. when I used the last of the... More

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GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

CarolBqueens, Thank you for taking the time to share your experience with everyone. I am glad to hear that you and your groups stay was wonderful. I will be sure you pass your comments along to my staff for their recognition. I hope you will choose us again on your next trip to Rochester. Brian Ugorek General Manager More

Utica, NY
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 16, 2014

I went on an overnight business trip and this reservation was made in advance by my contacts in Rochester. I didn't mind the hotel. It is basically okay, and has pluses and minuses. PLUS: Commercial location on Monroe Ave. in suburban Pittsford, about five miles from downtown Rochester. It is just two blocks from a large Wegman's supermarket and Applebee's... More

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GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

UpstateNYUtica_NY, Thank you for taking the time to give us a review of your stay with us. Thank you for sharing the details so that other travelers will know. I will be sure to pass your comments along to the staff so they can see what you said about your stay. I hope you will choose to stay with us... More

Syracuse, New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 10, 2014

I recognize that the hotel is in the middle of a renovation, so I will give them the benefit of the doubt on that. The good: - Lighting in the hallway was nice and white. I shudder at hotels with yellow hallway lighting. - Solid breakfast choices, with protein. The standard fare for HIE. - Relatively quiet... not too much... More

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GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

Josh S, Thank you for taking your time to give us a well throughout review. I appreciate you letting us know your thoughts so we can work on increasing our level of expectations while going through the renovations/remodeling. I do hope if you’re in Rochester again you will choose to stay with us. Brian Ugorek General Manager More

Bath, Ohio
Top Contributor
56 reviews 56 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed August 9, 2014

These guys could learn a lot from the Marriott Courtyard, much better amenities and not a lot of cost, plus a potential to make a few extra bucks. Not a great location and adding a few guest services to the equation would be helpful.

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GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

Dave M, I am sorry that we are not a Marriott Courtyard, we are a Holiday Inn Express and reasonable accommodations at reasonable prices are what we strive to do. We don't like having "add on's" that you are billed for. One price and everything is included. Thanks for choosing to stay with us. Brian Ugorek General Manager More

Top Contributor
60 reviews 60 reviews
54 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed August 7, 2014 via mobile

Nice staff , good location between RIT and U of Rochester. Nice Pizza restaurant next to the hotel. But they are doing the update in the lobby and outside have construction , so not good for this time . Bed is too soft and rest is like normal express.

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GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

Tommyyam, Thank you for your review of your stay with us. We are in the middle of a renovation and are trying to keep it to a minimum for guest view. Something’s are not so easily hidden. I hope you will choose us again on your next trip to Rochester. Brian Ugorek General Manager More

Rochester, New York
Top Contributor
55 reviews 55 reviews
27 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed August 4, 2014

The Holiday Inn Express on Monroe Ave is a little less than what you would expect from a typical HIE. The hotel itself is a little bit older, so renovations are currently in progress which is great. I'm sure that these will bring the hotel back up to the modern, crisp, clean design that these hotels typically have. PROS: Very... More

Was this review helpful? Yes
GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

Kristin L, Thank you for giving us a review of your stay. We are in the middle of renovations so hopefully your next visit to us you will see the updated look. Brian Ugorek General Manager More

Albertson, New York
Contributor
19 reviews 19 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 29, 2014

Spent one night in the Holiday Inn Express on Monroe Avenue in Rochester. Room was clean, and quiet. Had a refrigerator and microwave. Construction on Monroe Ave made access a little difficult, but that was not the fault of the hotel. Staff helpful upon check in as well as checkout with directions to our next stop. Good value and total... More

Was this review helpful? Yes
GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

Sandra C, Thank you for taking the time to give us a review of your stay with us. I am sorry that the road construction was going on. We are hoping it will be over soon. I hope you will choose us again on your next stay with us in Rochester. Brian Ugorek General Manager More

Lewiston, Maine
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 9, 2014

The Holiday inn and Suites in Rochester on Jefferson Road is a very nice place to stay.. We had breakfast included and it was delicious. Lisa was the lady who took care of our needs in the dining area and she was vivacious and friendly. It made breakfast that much more fun. We arrived and discovered that dinner was also... More

Was this review helpful? Yes
GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review

2014TravelingHappy, Thank you for taking the time to give us a review of your stay. I will pass along all of your good words to my staff. Brian Ugorek General Manager More

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Additional Information about Holiday Inn Express Rochester

Address: 2835 Monroe Ave, Rochester, NY 14618
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Rochester 2.5*
Number of rooms: 68
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Also Known As:
Holiday Inn Express Rochester Hotel Rochester
Holiday Inn Rochester
Rochester Holiday Inn Express

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