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Country Inn & Suites By Carlson, Rochester-East, NY

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2835 Monroe Avenue, Rochester, NY 14618 (Formerly Holiday Inn Express Rochester)
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Country Inn & Suites By Carlson, Rochester-East, NY
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Country Inn & Suites By Carlson, Rochester-East, NY
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123 reviews from our community

Traveler rating
    39
    38
    35
    8
    3
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47
21
12
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Columbia, MD
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have never seen a nicer or friendlier bunch of people working in a hotel. I have been here several times over the last couple of months and have been very impressed by the people. They deserve 5's. I've always stayed in the main building so can't speak about the annex. However, I have stayed in several different rooms and... More 

Was this review helpful? Yes 1
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

HapColumbia_MD, Thank you for taking the time to give us a review of your stay. I appreciate all of your feedback, I will share this with all my department heads so that we can improve the guest experience. I hope you will choose to stay with us again on your next trip to Rochester. The Breakfast and Lobby is complete... More 

New York City, New York
1 review
5 of 5 stars Reviewed April 10, 2015

Alicia was extremely helpful and patient in organizing accommodations for my 40 high school students! She thought through every detail and had room keys labeled with every student when we arrived. The entire staff was patient, kind, and accommodating

Review collected in partnership with this hotel

Was this review helpful? Yes
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

Diana M, Thank you for your kind words about my staff and your groups experience with them. I will pass this along so that everyone can see what a great job they are doing. Thank you, Brian Ugorek General Manager More 

Canaan, New Hampshire, United States
Contributor
13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 7, 2015

This is my hotel of choice when I come to visit my daughter at Nazareth College. The rate is reasonable, the staff is friendly, and the rooms and common areas are clean. They are in the midst of renovating, but it does not make for any inconveniences. The breakfast is what one would expect, a typical "lobby buffet". The worst... More 

Was this review helpful? Yes 1
GMHIEMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

Mary C, Thank you for taking the time to share your experience with us. I am glad to hear that our location works out well for you to visit your daughter. I look forward to having you stay with us again. Brian Ugorek General Manager More 

Mexico, New York
2 reviews
5 of 5 stars Reviewed January 29, 2015

Stayed one night. When we arrived check in was fast and easy. Staff was very nice. Hotel was older but clean. The lobby had complimentary healthy snacks/breakfast. Very reasonable price. Centrally located. Disadvantage: No pool

Was this review helpful? Yes
GMHIEMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

Lorie G, Thank you for taking the time to give us a review of your stay. I am glad to hear that our facility meet your needs. I am sorry we don't have a pool, unfortunately we are such a small property that there is no room for it, however we are close distance to wonderful shopping like Pittsford Plaza.... More 

Fort Myers, Florida
Top Contributor
172 reviews 172 reviews
25 hotel reviews
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed January 19, 2015

This property was well-located for our needs. Sadly, we were attending a funeral service and needed access to Pittsford, Rochester and other suburbs. This property filled the bill. It has the stands HIE amenities, including a Complimentary breakfast. It as a bone-chilling 6 degrees during our stay, but our room was toasty warm and quiet. the staff was quite helpful,... More 

Was this review helpful? Yes
GMHIEMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

QuirkyNW, Thank you for giving us a review of your stay. I am glad that our facility worked will for the difficult time you were going though. I hope you can come visit us again on better terms. Brian Ugorek General Manager More 

Vestal, New York
Top Contributor
97 reviews 97 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed January 7, 2015

Wasn't displeased but wasn't really impressed, either. Clean enough room and the bed was comfy so I'd probably go back but they could use just a little sprucing up (and temperature control in the upstairs hallway - wow it was hot!). Pro's: Comfortable bed; plenty of hot water in the shower and fluffy towels; decent breakfast; nice staff - friendly... More 

Was this review helpful? Yes 1
GMHIEMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

smilingtrips, Thank you for giving us a review of your stay. I am glad that you choose to stay with us. I appreciate all the feed back you gave us so that I can work on making our place better for the next guest. I hope you will choose to stay with us on your next trip to Rochester. Brian... More 

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