We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Country Inn & Suites By Carlson, Rochester-East, NY

Hotel website
Hotel deals
2835 Monroe Ave, Rochester, NY 14618 (Formerly Holiday Inn Express Rochester)
Special Offer
Book Early and Save 10%
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Country Inn & Suites By Carlson, Rochester-East, NY
Professional photos View all
Browse nearby
Country Inn & Suites By Carlson, Rochester-East, NY
Write a Review

121 reviews from our community

Traveler rating
    38
    37
    35
    8
    3
See reviews for
45
21
12
29
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (121)
  • Mar-May only
    (28)
  • Jun-Aug only
    (41)
  • Sep-Nov only
    (28)
  • Dec-Feb only
    (24)
All months
Columbia, MD
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I have never seen a nicer or friendlier bunch of people working in a hotel. I have been here several times over the last couple of months and have been very impressed by the people. They deserve 5's. I've always stayed in the main building so can't speak about the annex. However, I have stayed in several different rooms and... More 

Was this review helpful? Yes
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

HapColumbia_MD, Thank you for taking the time to give us a review of your stay. I appreciate all of your feedback, I will share this with all my department heads so that we can improve the guest experience. I hope you will choose to stay with us again on your next trip to Rochester. The Breakfast and Lobby is complete... More 

New York City, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

Alicia was extremely helpful and patient in organizing accommodations for my 40 high school students! She thought through every detail and had room keys labeled with every student when we arrived. The entire staff was patient, kind, and accommodating

Review collected in partnership with this hotel

Was this review helpful? Yes
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

Diana M, Thank you for your kind words about my staff and your groups experience with them. I will pass this along so that everyone can see what a great job they are doing. Thank you, Brian Ugorek General Manager More 

Canaan, New Hampshire, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 7, 2015

This is my hotel of choice when I come to visit my daughter at Nazareth College. The rate is reasonable, the staff is friendly, and the rooms and common areas are clean. They are in the midst of renovating, but it does not make for any inconveniences. The breakfast is what one would expect, a typical "lobby buffet". The worst... More 

Was this review helpful? Yes 1
GMHIEMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

Mary C, Thank you for taking the time to share your experience with us. I am glad to hear that our location works out well for you to visit your daughter. I look forward to having you stay with us again. Brian Ugorek General Manager More 

Mexico, New York
2 reviews
5 of 5 stars Reviewed January 29, 2015

Stayed one night. When we arrived check in was fast and easy. Staff was very nice. Hotel was older but clean. The lobby had complimentary healthy snacks/breakfast. Very reasonable price. Centrally located. Disadvantage: No pool

Was this review helpful? Yes
GMHIEMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

Lorie G, Thank you for taking the time to give us a review of your stay. I am glad to hear that our facility meet your needs. I am sorry we don't have a pool, unfortunately we are such a small property that there is no room for it, however we are close distance to wonderful shopping like Pittsford Plaza.... More 

Fort Myers, Florida
Top Contributor
162 reviews 162 reviews
25 hotel reviews
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed January 19, 2015

This property was well-located for our needs. Sadly, we were attending a funeral service and needed access to Pittsford, Rochester and other suburbs. This property filled the bill. It has the stands HIE amenities, including a Complimentary breakfast. It as a bone-chilling 6 degrees during our stay, but our room was toasty warm and quiet. the staff was quite helpful,... More 

Was this review helpful? Yes
GMHIEMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

QuirkyNW, Thank you for giving us a review of your stay. I am glad that our facility worked will for the difficult time you were going though. I hope you can come visit us again on better terms. Brian Ugorek General Manager More 

Vestal, New York
Top Contributor
97 reviews 97 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed January 7, 2015

Wasn't displeased but wasn't really impressed, either. Clean enough room and the bed was comfy so I'd probably go back but they could use just a little sprucing up (and temperature control in the upstairs hallway - wow it was hot!). Pro's: Comfortable bed; plenty of hot water in the shower and fluffy towels; decent breakfast; nice staff - friendly... More 

Was this review helpful? Yes 1
GMHIEMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

smilingtrips, Thank you for giving us a review of your stay. I am glad that you choose to stay with us. I appreciate all the feed back you gave us so that I can work on making our place better for the next guest. I hope you will choose to stay with us on your next trip to Rochester. Brian... More 

Oakville, Canada
Senior Contributor
49 reviews 49 reviews
41 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed December 24, 2014

Staff were very accommodating, it was a quick overnight stay, the room was comfortable nothing over the top reasonable pricing, do yourself a favour and book with the hotel directly stop using outside companies, better service when dealing with the hotel directly in the event that you need to makes changes etc. The bed was comfortable, not too soft not... More 

Was this review helpful? Yes
GMHIEMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

oakvilleadvisor, Thank you for your kind comments about the staff I will be sure to pass these along to them for there recognition. I hope you will choose to stay with us again on your next trip to Rochester. Brian Ugorek General Manager More 

Senior Contributor
37 reviews 37 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 23, 2014 via mobile

Weekend getaway with my fiance. The room was amazing, staff very accomodating. Lots of places around to dine as well as restaurant inside with lovely breakfast. Loved our visit, would travel back again!

Was this review helpful? Yes
GMHIEMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

obryan65, Thank you for giving us a review of your stay. I am glad to hear that our location worked well for you "weekend getaway". I hope you will get the urge to getaway again and come back to visit us. Brian Ugorek General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

44 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (27)
Viewed
View from room (1)
Viewed
Hotel & grounds (14)
Viewed
Bathroom (3)
Viewed
Room/suite (2)
Viewed
Dining (3)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (17)
Viewed
Dining (5)
Viewed
Hotel & grounds (10)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question