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Country Inn & Suites By Carlson, Rochester-East, NY

2.5 of 5
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2835 Monroe Avenue, Rochester, NY 14618 (Formerly Holiday Inn Express Rochester)
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Country Inn & Suites By Carlson, Rochester-East, NY
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Ranked #17 of 32 Hotels in Rochester
A recent review
5 of 5 stars reviewed 2 days ago
mzrenner Gates Mills, Ohio
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130 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (31)
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Baton Rouge, Louisiana
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Can't imagine a friendlier more helpful staff. Comfortable very clean rooms, very clean breakfast area that had a staff member always present attending to needs. China plates and silverware instead of Styrofoam was a refreshing touch. Would recommend and will return.

Was this review helpful? Yes
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

motxla, Thank you for your kind words about the staff and your stay with us. I hope you will choose us again on your next trip to Rochester. Brian Ugorek General Manager More 

Frederick, Maryland
1 review
1 of 5 stars Reviewed May 25, 2015

I stayed at this hotel to visit family and would not stay here again until the rooms were updated. The room smelled of mold and the curtains had water stains that showed damage. The beds were small. The lobby was refreshed, which was nice. Also staff were friendly. The breakfast was average for other hotels in a similar price point.... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

Lennocartney, Thank you for taking the time to share your experience with us. I am sorry to her about your room accommodations. I will look into this and find out where we went wrong. As for the updated we are still updating the rooms. Each week we are still getting deliveries of new items for the rooms. I hope you... More 

Columbia, MD
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed April 21, 2015

I have never seen a nicer or friendlier bunch of people working in a hotel. I have been here several times over the last couple of months and have been very impressed by the people. They deserve 5's. I've always stayed in the main building so can't speak about the annex. However, I have stayed in several different rooms and... More 

Was this review helpful? Yes 2
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

HapColumbia_MD, Thank you for taking the time to give us a review of your stay. I appreciate all of your feedback, I will share this with all my department heads so that we can improve the guest experience. I hope you will choose to stay with us again on your next trip to Rochester. The Breakfast and Lobby is complete... More 

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