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Country Inn & Suites By Carlson, Rochester-East, NY

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2835 Monroe Ave, Rochester, NY 14618 (Formerly Holiday Inn Express Rochester)
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Country Inn & Suites By Carlson, Rochester-East, NY
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A recent review
5 of 5 stars reviewed 3 weeks ago
Mary C Canaan, New Hampshire, United States
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116 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Canaan, New Hampshire, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is my hotel of choice when I come to visit my daughter at Nazareth College. The rate is reasonable, the staff is friendly, and the rooms and common areas are clean. They are in the midst of renovating, but it does not make for any inconveniences. The breakfast is what one would expect, a typical "lobby buffet". The worst... More 

Was this review helpful? Yes
GMHIEMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

Mary C, Thank you for taking the time to share your experience with us. I am glad to hear that our location works out well for you to visit your daughter. I look forward to having you stay with us again. Brian Ugorek General Manager More 

Mexico, New York
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Stayed one night. When we arrived check in was fast and easy. Staff was very nice. Hotel was older but clean. The lobby had complimentary healthy snacks/breakfast. Very reasonable price. Centrally located. Disadvantage: No pool

Was this review helpful? Yes
GMHIEMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

Lorie G, Thank you for taking the time to give us a review of your stay. I am glad to hear that our facility meet your needs. I am sorry we don't have a pool, unfortunately we are such a small property that there is no room for it, however we are close distance to wonderful shopping like Pittsford Plaza.... More 

Fort Myers, Florida
Top Contributor
142 reviews 142 reviews
21 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed January 19, 2015

This property was well-located for our needs. Sadly, we were attending a funeral service and needed access to Pittsford, Rochester and other suburbs. This property filled the bill. It has the stands HIE amenities, including a Complimentary breakfast. It as a bone-chilling 6 degrees during our stay, but our room was toasty warm and quiet. the staff was quite helpful,... More 

Was this review helpful? Yes
GMHIEMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

QuirkyNW, Thank you for giving us a review of your stay. I am glad that our facility worked will for the difficult time you were going though. I hope you can come visit us again on better terms. Brian Ugorek General Manager More 

Vestal, New York
Top Contributor
94 reviews 94 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed January 7, 2015

Wasn't displeased but wasn't really impressed, either. Clean enough room and the bed was comfy so I'd probably go back but they could use just a little sprucing up (and temperature control in the upstairs hallway - wow it was hot!). Pro's: Comfortable bed; plenty of hot water in the shower and fluffy towels; decent breakfast; nice staff - friendly... More 

Was this review helpful? Yes
GMHIEMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

smilingtrips, Thank you for giving us a review of your stay. I am glad that you choose to stay with us. I appreciate all the feed back you gave us so that I can work on making our place better for the next guest. I hope you will choose to stay with us on your next trip to Rochester. Brian... More 

Oakville, Canada
Senior Contributor
49 reviews 49 reviews
41 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed December 24, 2014

Staff were very accommodating, it was a quick overnight stay, the room was comfortable nothing over the top reasonable pricing, do yourself a favour and book with the hotel directly stop using outside companies, better service when dealing with the hotel directly in the event that you need to makes changes etc. The bed was comfortable, not too soft not... More 

Was this review helpful? Yes
GMHIEMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

oakvilleadvisor, Thank you for your kind comments about the staff I will be sure to pass these along to them for there recognition. I hope you will choose to stay with us again on your next trip to Rochester. Brian Ugorek General Manager More 

Senior Contributor
30 reviews 30 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 23, 2014

Weekend getaway with my fiance. The room was amazing, staff very accomodating. Lots of places around to dine as well as restaurant inside with lovely breakfast. Loved our visit, would travel back again!

Was this review helpful? Yes
GMHIEMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

obryan65, Thank you for giving us a review of your stay. I am glad to hear that our location worked well for you "weekend getaway". I hope you will get the urge to getaway again and come back to visit us. Brian Ugorek General Manager More 

Cleveland, Ohio
Senior Contributor
41 reviews 41 reviews
35 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 9, 2014

This is your typical normal hotel. The bed is comfortable and the TV is ok, you get a lot of channels here. The bathroom is in decent condition and the staff was pretty nice. There is a pizza place that shares the same parking lot and they have pretty good food. If I was back in the area I would... More 

Was this review helpful? Yes
GMHIEMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

Tomh099, Thank you for giving us feedback on your recent stay I will pass your review along to my staff so they can get the recognition for a great job. Brian Ugorek General Manager More 

Howes Cave, New York, United States
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 5, 2014

We stayed here for two nights while traveling on business. The hotel honors our "state rate", and checkin was smooth in comparison to other places. The front desk people are cordial and helpful. The lobby area is pretty (complete with fireplace), and the standard fruit-infused water and availability of apples/fruit is appreciated. Our rooms included breakfast which was quite nice... More 

Was this review helpful? Yes
GMHIEMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

Lynn M, Thank you for taking the time to give us a review of your stay. I am glad to hear that our facilities met your needs. I hope you will choose to stay with us on your next trip to Rochester. Brian Ugorek General Manager More 

Neutral Bay, Australia
Top Contributor
128 reviews 128 reviews
102 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed October 28, 2014

We stayed here for 1 night after flying from the West Coast before heading to Cooperstown the hotel was not too far from the airport. We arrived in around 1am after a delayed flight & were greeted by a very friendly gentleman which was nice after such a long journey. The hotel felt like an older property we were in... More 

Was this review helpful? Yes
GMHIEMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

eeliechick, Thank you for giving us a review of your stay. I am glad to hear about your check in experience, I will be sure to pass along your comments to my staff so that they can see what a great job they do. I hope on your next trip to Rochester you will choose us again! Brian Ugorek General... More 

Brattleboro, Vermont
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 28, 2014

We had a pleasant stay at the HI Express in Rochester after a family wedding nearby. The staff was very helpful and gave advice about the area. The room was fine and quiet despite being near the door, on the ground floor.

Was this review helpful? Yes
GMHIEMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, NY, responded to this review

Betsy J, Thank you for the kind words, I will be sure to share it with all my staff. I am glad to hear you enjoyed your time for the wedding and our location worked out well for that. I hope you will travel to Rochester again and choose to stay with us. Brian Ugorek General Manager More 

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Additional Information about Country Inn & Suites By Carlson, Rochester-East, NY

Address: 2835 Monroe Ave, Rochester, NY 14618 (Formerly Holiday Inn Express Rochester)
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Rochester-East, NY 2.5*
Number of rooms: 67
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Also Known As:
Holiday Inn Express Rochester Hotel Rochester
Holiday Inn Rochester
Rochester Holiday Inn Express

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