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Country Inn & Suites By Carlson, Rochester-East

2.5 of 5
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2835 Monroe Avenue, Rochester, NY 14618 (Formerly Holiday Inn Express Rochester)
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Country Inn & Suites By Carlson, Rochester-East
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Ranked #19 of 32 Hotels in Rochester
A recent review
5 of 5 stars reviewed 5 days ago
dknaizuk Bennington, Nebraska
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136 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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  • Spanish first
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  • All months
    (136)
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    (31)
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Montreal
Level Contributor
172 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I stayed in this smallish hotel for two nights of a sightseeing road trip. We had a room with a king size bed on the second floor. There is an elevator in the building. The breakfast area is right at the front desk. The corridor was well light and clean. Our room was clean with adequate furnishings,... More 

Was this review helpful? Yes
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, responded to this review

mtrodgers99, Thank you for taking the time to fill out a review of your stay. I hope you enjoyed your sight seeing trip. I hope you will choose to stay with us again on your next trip to Rochester, you should definitely see what the fall looks like up here for sight seeing! Brian Ugorek General Manager More 

14850
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed 1 week ago

We usually like the Country Inn and Suites; we are members of their "club." This particular one, however, was a great disappointment. The suite we booked was in a different building than the registration desk. Not a major problem. It was on the second floor up a steep flight of stairs - no elevator. The outside door lock to the... More 

Was this review helpful? Yes
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, responded to this review

Gerry F, Thank you for taking the time to let us know about your experience with us. I am sorry to hear that our hotel didn't live up to your expectations. I hope you will afford us the opportunity in the future to give you the level of service that you would expect. Brian Ugorek General Manager More 

Albany, New York
3 of 5 stars Reviewed 1 week ago

The staff was excellent. Hotel was vlean but our room and the hallway in our building had an odor. Could have been a cleaning chemical -not sure abd it was tolerable but not desirable. We were upgraded to a 2 room suite. It was large and roomy. The ved was not supportive and the lr furniture was rather cheapish. Complimentary... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, responded to this review

stevengG1265BK, Thank you for your comments about your stay with us. I am glad to hear that your enjoyed your stay and I will be sure to pass along your comments to my staff to be addressed. Thank you, Brian Ugorek More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Lesley, at front desk was amazing! and helped our family stay after making a mistake on Hotels.com for the wrong date. She made sure we got the Last room at the hotel, after a long day of travel from Toronto. her personality was the best! and was very enthusiastic about her job. I will diffidently recommend coming here. rooms where... More 

Was this review helpful? Yes
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, responded to this review

Friendlyface, Thank you for taking the time to give us a review of your experience with us. I will be sure to pass this comment along to Leslie as well as the rest of my staff. I am glad to hear that we were able to get you into a room on such a busy weekend. Thank you, Brian Ugorek More 

Baton Rouge, Louisiana
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 20, 2015

Can't imagine a friendlier more helpful staff. Comfortable very clean rooms, very clean breakfast area that had a staff member always present attending to needs. China plates and silverware instead of Styrofoam was a refreshing touch. Would recommend and will return.

Was this review helpful? Yes
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, responded to this review

motxla, Thank you for your kind words about the staff and your stay with us. I hope you will choose us again on your next trip to Rochester. Brian Ugorek General Manager More 

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