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Hyatt Regency Rochester

GreenLeadersBronze level
3.5 of 5
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125 East Main Street, Rochester, NY 14604
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Hyatt Regency Rochester
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Ranked #10 of 32 Hotels in Rochester
GreenLeadersBronze level
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551 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hyatt Regency Rochester
See the most recent reviews
Denver
Top Contributor
239 reviews 239 reviews
102 hotel reviews
173 helpful votes 173 helpful votes
4 of 5 stars Reviewed June 20, 2013

It's a very nice hotel that deserved a 5 rating ten years ago. But it is now out of touch on a few things. Travelers (at least this traveler) have grown accustomed to free Internet access, and a refrigerator and microwave in the room. They are important to us and we missed them. Otherwise, the staff is unbelievably friendly and... More 

Was this review helpful? Yes 1
Jeffrey D, Manager at Hyatt Regency Rochester, responded to this review

Thank you very much for your review. We really appreciate the nice comments about our staff as well as the cleanliness of our guest rooms. The hotel does offer refridgerators and microwaves upon request so you are aware for future visits. We look forward to your next visit for leisure or for business. Thank you More 

gold3480
Contributor
20 reviews 20 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed June 20, 2013

The room is warm as air conditioner doesn't cool properly. The pillows are tiny and flat. Used them all and still wasn't enough. The bed is uncomfortable and the lightbulb by the night table is out. Also, still can't find the valet parking as it's hidden somewhere. Self parked which is a pain. Stayed here for one night on business... More 

Was this review helpful? Yes 1
Jeffrey D, Manager at Hyatt Regency Rochester, responded to this review

Thank you very much for your review. Your feedback is crucial in helping us continuously improve our hotel and guest service. I sincerely apologize for the inconveniences you experienced with your guest room as well as the parking arrangements. The Valet Services are offered in the main entrance of the hotel located on the Main Street entrance. We hope that... More 

Herndon, Virginia
Top Contributor
70 reviews 70 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed June 11, 2013 via mobile

The hotel is attractive, clean, and staffed by helpful, polite people. The room and mattress were good. The bathroom, which had a magnifying mirror, was modern and clean. I'd gladly stay there again. Very convenient to the convention center.

Was this review helpful? Yes
Kurt H, Director of Rooms at Hyatt Regency Rochester, responded to this review

Thank you for your 5 star review on Tripadvisor. We really appreciate the nice comments about our staff, rooms and downtown Rochester area. We look forward to your next visit for leisure or for business. Thank you More 

Fargo, North Dakota, United States
1 review
4 of 5 stars Reviewed June 9, 2013

When I arrived to check into the hotel there were 5 of us that had room reservations - all were found except mine so I stepped back until the others in my party could be checked in. Micah J. noticed the anxiety I was feeling and offered to help - with a reassuring smile and calmness, he promptly found my... More 

Was this review helpful? Yes
Kurt H, Director of Rooms at Hyatt Regency Rochester, responded to this review

Thank you very much for your comments. We are excited to have Micah and Jeff as part of the team and I am glad Micah was able to assist with locating your reservation. We look forward to your return to Rochester and our Hyatt. See you soon. More 

Muncie, Indiana
Contributor
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 9, 2013 via mobile

We just got back from a five-day stay for a conference at the Rochester Hyatt. The property was a mixed bag for us. We were greeted very warmly when we checked in (mid afternoon). The woman asked if our son would like a high floor (of course) and she placed us on the top floor - 25th. The view was... More 

Was this review helpful? Yes
Jeffrey D, Manager at Hyatt Regency Rochester, responded to this review

Thank you very much for your review. Your feedback is crucial in helping us continuously improve our hotel and guest service. I sincerely apologize for the inconveniences you experienced with your guest room as well as the downtown area. Your satisfaction is always our top priority. We greatly appreciate the comments in regards to the warm welcome by our staff... More 

New York City, New York
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed June 9, 2013

The hotel was clean, staff was more than pleasant, parking facilities were great as well. Dinner at the hotel was not good. The staff was nice, but the food was terrible. The hotel is on a extremely run down block in the heart of Rochester. We were uncomfortable to walk about at night, so we drove outside of the city... More 

Was this review helpful? Yes
Jeffrey D, Manager at Hyatt Regency Rochester, responded to this review

Thank you very much for your review. I apologize for the quality of your dining experience and the downtown condition .Your feedback is crucial in helping us continuously improve our hotel and guest service. I sincerely apologize for the inconveniences you experienced. Your satisfaction is always our top priority. We greatly appreciate your great comments in regards to the cleanliness... More 

Toronto, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 2, 2013

We chatted with a manager at the hotel before booking and Courtney did a great job of helping us! As Canadians, we like to do some cross border shopping, but also wanted to visit the Finger Lakes region. She gave us tremendous advice and we had an excellent time over the May 2-4 weekend. The hotel is right downtown and... More 

Was this review helpful? Yes 1
Kurt H, Director of Rooms at Hyatt Regency Rochester, responded to this review

Thank you so much for your review on Tripadvisor. We really appreciate your comments about the hotel and it convenient Downtown Rochester location. We are glad you got to enjoy the Finger Lake Region and I am extremely happy Courtney was able to assist you during your visit. She is wonderful! We will see you next trip. All the best. More 

Hartford, Connecticut
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 29, 2013

This hotel brought with it both pro's and con's during my families stay over Memorial Day weekend 2013. First of all - Downtown Rochester is a world unto itself. It is dated, tired, and tried hard to be something it is not. In many ways, the Hyatt Regency Rochester was a reflection of the city is resides in. Let's start... More 

Was this review helpful? Yes
Kurt H, Director of Rooms at Hyatt Regency Rochester, responded to this review

Thank you very much for your review. I apologize for the condition of your room.Your feedback is crucial in helping us continuously improve our hotel and guest service. I sincerely apologize for the inconveniences you experienced. Your satisfaction is always our top priority. We appreciate the staff comments as we pride ourselves on great customer service. We hope you will... More 

Toronto, Canada
1 review
2 of 5 stars Reviewed May 29, 2013

I have never written a review on a hotel before, only have read them, I keep aware of the pros and cons, cause I'm the type of person who likes to see it first for myself. Well to begin, we stayed one night last week, we were well excited to stay at A HYATT. We have never stayed at one... More 

Was this review helpful? Yes
Kurt H, Director of Rooms at Hyatt Regency Rochester, responded to this review

Thank you for taking the time to give us a thorough review of your stay with us. Your feedback is crucial in helping us continuously improve our hotel and guest service. I sincerely apologize for the inconveniences you experienced. Your satisfaction is always our top priority and in your case we obviously had a lack of service. I apologize the... More 

Tonawanda, New York, United States
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 28, 2013

I recently attended a conference in downtown Rochester and stayed at the Hyatt. It was easy to get too, and well situated. When I arrived early, i was warmly greeted, and my room was ready before 10:00 AM. This allowed me to take a conference call for work in peace and quiet. The hotel was neat and clean. My room... More 

Was this review helpful? Yes
Kurt H, Director of Rooms at Hyatt Regency Rochester, responded to this review

Thank you for your kind words. We are glad you enjoyed the conference here with us and as always on your next trip to Rochester we will again attempt to have your room ready for you at such an early hour. We really would like to thank you for taking the time to write your review. We alway appreciate feedback... More 

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