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Hyatt Regency Rochester

GreenLeadersBronze level
3.5 of 5
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125 East Main Street, Rochester, NY 14604
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1 room 1 guest
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Hyatt Regency Rochester
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632 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
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  • All months
    (632)
  • Mar-May only
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Wells, Maine
Level Contributor
94 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The room was average when factoring in the cost. It was clean, if not a bit warn. The overall facilities were a bit dated but again, average for the price. I was however very impressed with the service. The front desk went out of their way to help me a couple of times, as did the shuttle driver.

Was this review helpful? Yes
Nicole M, Front Office Manager at Hyatt Regency Rochester, responded to this review

Thank you for taking the time to tell us about your most recent experience. I would like to apologize that your stay was not a positive experience. I would love to discuss your stay further and assist in any way that I can. I can be reached at 585-794-4707. Thank you. More 

New York City, New York
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I stayed in this hotel for one night in July. I got there around 2 am so it was a late checkin. I checked out around 9:30 am in the morning. The hotel itself was clean, comfortable and served its purpose. The location was perfect for my visit. Unfortunately once I was back home while reviewing bank statements , I... More 

Was this review helpful? Yes
Nicole M, Front Office Manager at Hyatt Regency Rochester, responded to this review

Thank you for taking the time to write a review. I would like to sincerely apologize for the inconvenience and miscommunication that happened with your billing. Should you want to discuss this incident further, please feel free to contact me directly at 585-794-4704 and I would be happy to assist in any way that I can. Thank you. More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

The staff is very nice, but the rooms are really dated. I've stayed at some very nice Hyatt's and this is not one of them. I'm not a hotel snob at all, but I do have a higher expectation for this chain.

Was this review helpful? Yes
Nicole M, Front Office Manager at Hyatt Regency Rochester, responded to this review

Thank you for taking the time to write a review of your experience. I would like to sincerely apologize that your past stay was not a good one. We want nothing more than to provide you with the best customer service and a comfortable stay. If you would like to contact me directly and discuss your stay further, I would... More 

mumbai
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

I booked this hotel considering the Hyatt class at other cities. On arrival it was a slight disappointment. Not a great reception. Rooms are OK in sizing and lay out but very old interiors. View is not great on one side while other side it is very good. I have to change as my stay was for 5 days. I... More 

Was this review helpful? Yes
Nicole M, Front Office Manager at Hyatt Regency Rochester, responded to this review

Thank you for telling us about your most recent experience. I would like to apologize that the hotel was not up to your expectations. Your comfort and satisfaction is of the utmost importance to us. If you would like to discuss your stay further, please feel free to contact me directly at 585-794-4704. Thank you. More 

Marina del Rey, California
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 1 week ago

I had never been to Rochester but thought, I have points, and it’s a Hyatt Regency, how bad could it be? From the beginning there was not a good vibe. It’s in a sketchy area of town. No one greeted us at valet parking so we had to go to the front desk. There is no elevator from the entry... More 

Was this review helpful? Yes
Nicole M, Front Office Manager at Hyatt Regency Rochester, responded to this review

Thank you for taking the time to write a review about your most recent stay. I would like to sincerely apologize that your experience was not a pleasant one. If you would like to discuss your stay further with me, I would be happy to speak with you about it. You can reach me at 585-794-4704. Thank you. More 

Newark, New Jersey
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

For my first stay in Rochester I stayed at this hotel which turns out to be conveniently located I. Downtown Rochester. I enjoyed the views of the town from my clean and spacious room. The hotel staff is friendly and helpful. The rooms are a little dated but the price is unbeatable. The property is located within walking distance of... More 

Was this review helpful? Yes
Nicole M, Front Office Manager at Hyatt Regency Rochester, responded to this review

Thank you for taking the time to tell us about your most recent stay. I am happy to hear that you enjoyed yourself and liked the view from your clean and spacious room. I am also happy to hear that you enjoyed your interactions with our staff. We want your stay to be as enjoyable as possible and it is... More 

Staten Island, New York
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was surprised by how little there is to do downtown within walking distance of the hotel. Had my car, though, and within ten minutes there are many restaurants. But fairly dead at night around the hotel. Room was nice, hotel is well kept. In town for convention, and this hotel is adjacent to the space....can walk through covered overpass... More 

Was this review helpful? Yes
Nicole M, Front Office Manager at Hyatt Regency Rochester, responded to this review

Hello Michael, Thank you for your review of your most recent experience. We appreciate the feedback. I am very glad that you enjoyed your stay with us. It is very nice to be able to be directly connected to the Convention Center to make it more convenient for our guests who are here for conventions such as yours. I'm sorry... More 

Texas
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My husband had a conference at this hotel and I joined him midway. The staff is very helpful, friendly and knowledgeable. However, the hotel rooms can use some updating. We were on the 6th floor and there were issues with the room doors opening which resulted in guests having to "slam" doors to close them, at all hours of the... More 

Was this review helpful? Yes
Nicole M, Front Office Manager at Hyatt Regency Rochester, responded to this review

Thank you for taking the time to write a review regarding your most recent stay. I would like to apologize that the room was not up to expectations. If you would like to discuss your stay further, please feel free to contact me directly. My office number is 585-794-4704. Thank you. More 

Ohio City, Ohio
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Can find great deals for this hotel. Location and Price point are overall terrific. My room was average at Best but because of value, difficult to say I wouldn't repeat. Hotel is downtown Rochester and has bar and restaurant.

Was this review helpful? Yes
Nicole M, Front Office Manager at Hyatt Regency Rochester, responded to this review

Thank you for taking the time to tell us about your most recent experience. We are happy that you enjoyed your stay and were able to take advantage of our great deals and our bar and restaurant. If you would like to discuss your stay further, please feel free to contact me directly. I would be happy to assist you... More 

Pittsburgh
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Recently remodeled building...great staff...courteous shuttle drivers...just a great stay. The rooms were a good size and pretty spacious. There were several conferences going on at the time but the staff was still patient and courteous. I would stay again!

Was this review helpful? Yes
Nicole M, Front Office Manager at Hyatt Regency Rochester, responded to this review

Thank you so much for your five star review of the Hyatt Regency in Downtown Rochester. We appreciate all the wonderful comments about our courteous staff and our spacious guests rooms. I am so happy that you had such a wonderful stay. We hope you get the chance to return. Our staff would love to welcome you back again and... More 

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