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All 31 Rochester hotels

Hyatt Regency Rochester

3.5 of 5 Hotel   |   125 East Main Street, Rochester, NY 14604
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Ranked #10 of 31 Hotels in Rochester
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A recent review
4 of 5 stars reviewed 3 days ago
Anne M Kaysville, Utah
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481 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kaysville, Utah
Top Contributor
122 reviews 122 reviews
31 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here for a week for work and found this hotel very comfortable. Centrally located, clean, nice staff, restaurant is not bad, cute little gift shop. Since there were 3 of us for a week, they were considerate enough to give us all end rooms which gave us a bit more breathing area and i appreciated that. I'd stay... More

Was this review helpful? Yes 1
Ottawa, Canada
Top Contributor
157 reviews 157 reviews
24 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was my second visit to this hotel and was a little less welcoming then the first time. It is clean, the front desk staff are very helpful, but the bar staff this time was less than inviting. As well the entrance, bar, restaurant and elevators had some sort of perfume smell that lit up my allergies. Beds were comfy... More

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Redondo Beach, California
1 review
5 of 5 stars Reviewed 1 week ago

I stayed at the Hyatt Regency - Rochester in early September. The customer service I received at the front desk from Jayme was outstanding! She was most accommodating, provided excellent recommendations for food. When my flight was cancelled due to weather in Chicago, she made a miserable night so much better. She was able to find a room in the... More

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Contributor
19 reviews 19 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 1 week ago

I usually stay at Hilton properties but I've been trying Hyatt more since an amazing experience I had at the Grand Hyatt in Tampa Bay. This hotel was a disappointment. I arrive to $18 a day valet parking, eh, ok not a deal breaker. At the check in process I learn that Internet is an additional $10 per day in... More

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Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Good evening, Thank you for taking the time to complete a review on TripAdvisor regarding our hotel. Please accept my apologies that your visit to the Hyatt Regency Rochester did not live up to your expectations. As the guest experience is extremely important to us I would be happy to discuss your concerns personally at 585-794-4715. More

1 review
4 of 5 stars Reviewed 1 week ago

The room was clean we had some late night noise which the front desk comped the internet because it was a Priceline purchase he couldn't do anything about the room charge. I went down to the breakfast buffet to see if it was part of room fee which it wasn't and the awesome kitchen manager Lori said " oh it... More

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Lufkin, Texas
Top Contributor
105 reviews 105 reviews
26 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel should be solid four star, but the thin walls and amazingly loud door slamming that goes on and on make this an average at best stay. Downtown Rochester is dreary, and the police are visibly present when school lets out due to the influx of kids downtown on public buses. There is a significant homeless presence as well.... More

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Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Thank you for taking the time to give us feedback regarding your most recent stay. Please accept my apologies for the hallway noise as guest comfort is a core expectation. Thank you for the comments regarding the hotel and location as we have many fun and amazing activities to offer our guests here in Rochester. Please let me know if... More

pittsburgh
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 3 weeks ago

Poor response to noise issues. (Room next door has been having a party for the last 1.5 hours) "We're sending someone up right away sir" twice within the last hour. Aside from the outdate fixtures and bathroom area. I gave Hyatt a chance because the closest Marriott was a bit higher... that will be the last time I stay away... More

Was this review helpful? Yes
Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Thank you for your feedback regarding your most recent stay with us, and please accept my sincerest apologies for the response of the team to the guests causing a disturbance next door. Your comfort is a core element of the guest experience at Hyatt, and I would be happy to discuss this further. You may reach me at 585-794-4715. More

Sandusky, Ohio
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I specifically chose the Hyatt because they are usually a little more upscale. This hotel is definitely not upscale. The hotel is clean and staff very helpful, but it is showing its age. Not enough tables to serve guests for breakfast without a wait...really?!!! We will look for a different hotel next trip to Rochester. Probably difficult for Hyatt to... More

Was this review helpful? Yes
Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Thank you for taking the time to give us feedback regarding your most recent stay. Please accept my apologies for the delay during breakfast service as this should not have occurred. Thank you for the very positive feedback regarding the cleanliness of the property and the helpful team members as we pride ourselves on ensuring we create lasting memories. If... More

Scottsdale, Arizona
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Although there were many convention attendees checking in at the same time, my check-in was handled quickly and efficiently. Housekeeping-the room was very clean and remained spotless for my entire stay. The room- hypo-allergenic rooms are now offered, which are-"intended to reduce airborne particles and minimize the presence of potential irritants". There is an (PURE) air purification system in the... More

Was this review helpful? Yes 1
Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Thank you for your feedback regarding your most recent stay. I am deeply touched by your comments regarding our team members, the vibrant downtown area of Rochester, the Allergy-Friendly Room and the clean condition of the property. Please let me know if I may be of further assistance and can be reached at 585-794-4715. More

Hillsborough, California
Top Contributor
53 reviews 53 reviews
23 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nice desk with 6 outlet panel, but panel was screwed into one of the front legs with cord dangling down. Closet was missing one of the two doors. Shower rod was loose and just about to come down. Dim lighting but that may have been a plus as the "art work" was depressing, would have been better with photos or... More

Was this review helpful? Yes
Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Thank you for providing feedback from your most recent stay with us and for the compliment about the cleanliness of the guest room. Please accept my apologies for the items in the guest room that needed some attention. I would also appreciate any additional feedback that you may have, and look forward to welcoming you back to the Hyatt Regency... More

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Additional Information about Hyatt Regency Rochester

Address: 125 East Main Street, Rochester, NY 14604
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hyatt Regency Rochester 3.5*
Number of rooms: 338
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Also Known As:
Hyatt Regency Rochester Hotel Rochester
Rochester Hyatt Regency
Hyatt Rochester

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