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Hyatt Regency Rochester

GreenLeadersBronze level
3.5 of 5
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125 East Main Street, Rochester, NY 14604
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Hyatt Regency Rochester
Best prices for: 1 room 1 guest
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Ranked #10 of 32 Hotels in Rochester
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed yesterday
LoTok Sterling Heights, Michigan
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540 reviews from our community

Traveler rating
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    35
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138
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sterling Heights, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW via mobile

Other reviewers were right, it's not up to the expectations I have for a Hyatt. The shower walls had pink soap scum and small places of mold. We love staying at The Hyatt when we travel, but we probably won't be coming back to this one. The service was nice and the lobby is pretty.

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Toronto, Canada
1 review
3 of 5 stars Reviewed 2 days ago NEW

Location is good, but for the price, this hotel is in need of renovations. It is very dated. I purchased the business package and had issues connecting to wifi and there is no hard wired connections. That being the case you need to ensure that if I am paying for the service, it needs to be operational. I just felt... More 

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We upgraded and it was such a nicer experience. The bed and pillows were great and the halls were so much quieter. And you didn't hear the traffic as loud being up so high. The pool was really nice and clean and well maintained. The restaurant is a little pricey, which is the usual fare for hotels.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Hyatt Regency rooms to me means sophisticated living space. whether I'm in United States or foreign countries I would pay extra for rooms so that I find everything clean and comforting. This was the worst experience every, the room was old, dirty, and poorly maintained.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Rochester, Washington, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Hyatt Hotel, Thanks for making my room becoming ADA accessibility since other member in my group needed this room due to the fact that it's a wheelchair so it becomes a priority for them while I just need doorbell flasher, and fire-alarm flasher.... That's all.

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houston, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

take time to see eastman theatre close to you......great expierence.....beds soft but make sure they place the topper..towels and bath excellent as are the shampoo and complementary conditioners .......parking a snap and will validate to adjunct garage ....good view....and take a trip to college town at rochester for quick meals

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Westerville, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

Room stinks, furniture is falling apart, shower is dirty. Yuk, I will never stay here again. The front desk staff were not very kind or interested, I think they know how bad the hotel is and they probably have to deal with upset people frequently.

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Winona Lake, IN, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

The hotel is a little older one, but seems to be well-maintained. Occasionally the sound-proofing between rooms wasn't as good as I would have liked, but still reasonable. What really stood out to me was the staff and their excellent service! I have never experienced better service or a staff that tried harder to please, and that is worth a... More 

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Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Words cannot express how much of a wonderful stay we always have at the Hyatt Regency Hotel in downtown Rochester, NY; but this hotel went even above themselves for my wife and I on our most recent stay this past week. The hotel staff really do care about every guest and their needs. They help us when we need the... More 

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Marietta, United States
1 review
4 of 5 stars Reviewed 1 week ago

Second time at this hotel - staff is friendly, location is good and the hotel has everything you need. Rooms are clean and the gym is also nice. No up charge for valet which is nice when you are bringing a car. Try to get a room high up - nice views of the surrounding area. We did not eat... More 

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