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All 29 Rochester hotels

Hyatt Regency Rochester

3.5 of 5 Hotel   |   125 East Main Street, Rochester, NY 14604
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Hyatt Regency Rochester
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69%
Ranked #11 of 29 hotels in Rochester
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 2 days ago
Ben L Omaha, Nebraska
  • Overview
  • Reviews (418)
  • Photos (81)
  • Amenities
  • Q&A (1)
  • Room tips (127)
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418 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
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English first
Omaha, Nebraska
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 2 days ago NEW

I was amazed by the fact that every staff member was attentive and friendly. I never had to ask for help, it was offered. Most all of the staff looked you in the and greeted you. I credit the management because, everyone had a good attitude. Lobby needs updated. Rooms are clean.

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Rochester, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The catering manager Chet and the entire staff did an absolutely amazing job with our wedding weekend!! I had been working with Chet for over a year planning my wedding and he was an absolute pleasure to work with!! My new husband and I cannot stop talking about how smoothly and beautifully everything went!! Family and friends stayed at the... More

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Skipton, United Kingdom
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Too many convention type people taking over the hotel, hogging lifts. Not a place for an individual tourist. Staff seem overly concerned with convention customers to the detriment of tourists. Locality is very close to some suspicious and seedy places and lots of panhandlers. Street fighting outside, witnessed twice in one week! A room for two should surely have necessities... More

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Colorado
Top Contributor
58 reviews 58 reviews
29 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel was comfortable and it was a very good location. There were a number of things that were positive - great airport pickup service and extra assistance in the business center when I needed to print hundreds of sheets out at the last minute. Beds were comfortable. Lighting in the rooms was good Staff was generally friendly and helpful.... More

Was this review helpful? Yes 1
Rochester, New York
1 review
5 of 5 stars Reviewed 1 week ago NEW

We hold our largest Association event at the Hyatt each year, and it never disappoints. The staff there go above and beyond to meet our needs -- from food, to last minute requests, to working within our budge. Flexibility is the cornerstone of great customer service -- and the Hyatt has that! The staff -- from waiters to bartenders --... More

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Atlantic Beach, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Great hiring and great employee engagement. You can tell the team here really loves their work and cares about their customers experience. From check-in onward there was not 1 person that did not go out of their way. As an example, Erin her manager Laurie in the restaurant went out of her way to get a special order for us.... More

Was this review helpful? Yes 1
Cleveland, Ohio
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great hotel to stay in. We were here for a convention this last weekend and spent 3 nights here. Despite having a large number of people here, the staff worked wonders to take care of each persons needs. The rooms were clean and well kept. The bedding was wonderful. The neighborhood is unfortunately pretty run down around... More

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Syracuse, New York
1 review
5 of 5 stars Reviewed 1 week ago

Everything was fantastic from the minute we met with the sales department concerning our group. Tia and Chris were accessible and very easy to work with. Our family and friends who travel from across the county to be here had nothing but praises about the service they received from everyone they encountered from the valet, front end, restaurant/bar, and the... More

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Fajardo, Puerto Rico
1 review
5 of 5 stars Reviewed 2 weeks ago

Everything is 5 stars, I have no complaints at all. Your staff is so accommodating I do not even want to leave back to Puerto Rico. If I could buy an apartment at this hotel I would. This place reminds me of a 5 star beach resort back home in PR. A place where everything is exceptional from airport pick... More

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New York City, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

First let me say I never leave reviews but the amazing experience I had warrants one here. We threw a party for my father's 90th birthday party; unfortunately, I live in NYC but Chet and Christine and their team were absolutely wonderful with their help from the detailed information they provided on our first call, to their assistance with planning,... More

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Additional Information about Hyatt Regency Rochester

Address: 125 East Main Street, Rochester, NY 14604
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Rochester 3.5*
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Also Known As:
Hyatt Regency Rochester Hotel Rochester
Rochester Hyatt Regency
Hyatt Rochester

81 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Green Hotel in Rochester #3 Business Hotel in Rochester
Hotel Class
Official Description (provided by the hotel)
Renovations are complete! Discover the perfect blend of location, style and pampering amenities at our newly renovated downtown Rochester hotel. Whether you’re in town for business or leisure, you’ll find Hyatt Regency Rochester is always the ideal choice. Attached to the convention center by a convenient sky bridge, our urban contemporary Rochester New York hotel offers over 21,000 square feet of newly renovated function space with a connection to an additional 100,000 square feet. Take advantage of our central setting to visit the many corporations located nearby or plan a relaxing weekend of touring wineries and attending the theater. Situated just minutes from the airport, our welcoming Hyatt Regency offers stylish guestrooms with thoughtfully selected amenities, superior services and an uncompromising dedication to customer satisfaction. Whether you’re planning a meeting, wedding, family reunion or a romantic getaway, Hyatt Regency Rochester is the premier accommodation you deserve. ... more   less 
Number of rooms
338

Questions & Answers

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