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All 29 Rochester hotels

Hyatt Regency Rochester

3.5 of 5 Hotel   |   125 East Main Street, Rochester, NY 14604
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Hyatt Regency Rochester
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68%
Ranked #12 of 29 hotels in Rochester
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 2 days ago
Maryann O Seattle, Washington
  • Reviews (406)
  • Photos (81)
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  • Room tips (125)
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406 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
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  • German first
  • Russian first
  • Spanish first
  • Any
English first
Seattle, Washington
1 review
4 of 5 stars Reviewed 2 days ago NEW

We had a group staying at this hotel and the staff was beyond great to work with. They were very organized, flexible and responsive. This is a great place for private events, meetings or weddings. The restaurant (particularly buffet breakfast) was fantastic and the rooms very comfortable.

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Rochester
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Everything about my experience at the Hyatt was amazing. My wedding reception was there and from the bell hops, to the front desk, to the catering department...I couldn't have asked for better service! My husband and I specifically worked with Chet on our special event and he was more than we could have ever asked for. Every day I was... More

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Erie, Pennsylvania
Top Contributor
76 reviews 76 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We were there for a convention and the hotel was completely booked. I was surprised how extremely nice and accommodating all of the staff was as everyone staying there needed food, etc all at the same time. Our room was very clean and the amenities were of high quality. The only issue is that the restaurant was very expensive and... More

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Ottawa, Canada
Top Contributor
138 reviews 138 reviews
22 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel staff from the valet to the front desk to the main bartender was very good. The only thing is they recommended that walking the inner loop was safe but it didn't feel that way. After 4PM the inner loop is virtually deserted. Otherwise the staff were very helpful and well aware of the area. The hotel is exceptionally... More

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Sang H, Manager at Hyatt Regency Rochester, responded to this review

Thank you for the kind review on TripAdvisor. We appreciate the comments and we will be sure to share them with the staff. More

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

We stayed at the Hyatt Regency Rochester for 1 night this past week. The location is good, the rooms were fine, parking was very reasonable at only $4 per day. The staff were nice but several at the front desk knew very little about the city and couldn't even direct us to a local bar or restaurant.

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Sang H, Manager at Hyatt Regency Rochester, responded to this review

Thank you for the review on tripadvisor. We are happy you enjoyed your time during the stayover, but wish we were able to provide more information about the local area. I assure you, the line staff will be more knowledgeable on your next visit. More

New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We use Hyatt Regency for our crew hotel when we are working at Sahlen's Stadium. I work directly with Christopher Belcher and he goes above and beyond with every encounter. He is courteous, efficient and always available whenever I need him. He is also very personable while still remaining very professional. This is our third stay at the Hyatt Regency... More

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Sang H, Manager at Hyatt Regency Rochester, responded to this review

Thank you very much for the awesome 5 star review of our Rochester location. Chris is very happy with the kind words you had. We hope that you will stay with us again in the near future. More

London
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel for just one night as we were passing through Rochester. The hotel has all the amenities that you would expect and our room was very spacious, comfortably and clean. The area is perhaps not the most desirable I've ever stayed in, but in the hotel is absolutely fine as their are bars and a restaurant.

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Sang H, Manager at Hyatt Regency Rochester, responded to this review

Thank you for your kind review on tripadvisor. We are happy you enjoyed your time here in Rochester and hope that you will choose us again when passing through. More

Cincinnati, Ohio
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I stay here almost every week for work and the staff are very friendly and always remember me! The food in the restaurant is great and I love the pure room option! The best hotel downtown! The people make this place...Dallas, Erin, Sondus, etc.

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Sang H, Manager at Hyatt Regency Rochester, responded to this review

Thank you very much for the 5 star review on TripAdvisor of our downtown Rochester location. We are very happy you stay with us and are loyal to the people who serve you. Sondus, Dallas, and Erin were all very happy to hear this message. We look forward to seeing you again next week. More

Buffalo, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed at at the Hyatt Regency Rochester for a soccer tournament and had a great time. hotel is beautiful and the staff is outstanding. The manager, Marc, was wonderful. When he saw that we were here for a soccer event he engaged both my kids in a conversation about their chosen sport. You don't see that every day! Great guest... More

Was this review helpful? Yes
Sang H, Manager at Hyatt Regency Rochester, responded to this review

Thank you very much for the 5 star review of our Rochester property on TripAdvisor. We appreciate your positive feedback. Marc was glad to hear you enjoyed your time and as always, we hope to see you again soon. More

Hamburg, New York
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This property would be on the low end of my expectations from a Hyatt property. The staff was helpful, but not at polished, engaging and attentive as I'd expect. The room was clean and of average quality- not to the expectation I had of a Hyatt property. Keep in mind, I'm not some highbrow "platinum exec" type traveler- I was... More

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Sang H, Manager at Hyatt Regency Rochester, responded to this review

Thank you for your review of our hotel. It seems like we were not able to fully meet you expectations during your most recent stay, but hope that you will stay with us again in the future. Please feel free to reach out to me during your next visit here. More

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Additional Information about Hyatt Regency Rochester

Address: 125 East Main Street, Rochester, NY 14604
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Rochester 3.5*
Reservation Options:
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Also Known As:
Hyatt Regency Rochester Hotel Rochester
Rochester Hyatt Regency
Hyatt Rochester

81 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Green Hotel in Rochester #3 Business Hotel in Rochester
Hotel Class
Official Description (provided by the hotel)
Renovations are complete! Discover the perfect blend of location, style and pampering amenities at our newly renovated downtown Rochester hotel. Whether you’re in town for business or leisure, you’ll find Hyatt Regency Rochester is always the ideal choice. Attached to the convention center by a convenient sky bridge, our urban contemporary Rochester New York hotel offers over 21,000 square feet of newly renovated function space with a connection to an additional 100,000 square feet. Take advantage of our central setting to visit the many corporations located nearby or plan a relaxing weekend of touring wineries and attending the theater. Situated just minutes from the airport, our welcoming Hyatt Regency offers stylish guestrooms with thoughtfully selected amenities, superior services and an uncompromising dedication to customer satisfaction. Whether you’re planning a meeting, wedding, family reunion or a romantic getaway, Hyatt Regency Rochester is the premier accommodation you deserve. ... more   less 
Number of rooms
338

Questions & Answers

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1 question

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