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All 32 Rochester hotels

Hyatt Regency Rochester

3.5 of 5 Hotel   |   125 East Main Street, Rochester, NY 14604
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Ranked #10 of 32 Hotels in Rochester
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A recent review
3 of 5 stars reviewed 2 days ago
Steven W La Quinta, California
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506 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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La Quinta, California
Top Contributor
64 reviews 64 reviews
22 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

There is not much in the way of luxury hotels in Rochester. This is an old property that has been refurbished with flat screen TV's and comfy beds but the furniture is still dated. The nice van for airport pickup and delivery is a plus.

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Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Thank you for your feedback regarding your most recent stay. Thank you for the compliment about our Hyatt shuttle and the comfort of the bed. A good night’s rest is very important, and I am thankful that you chose to stay with us while here in Rochester. More 

New York City, New York
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

stayed here, after my flight was cancelled. Opted not to return the hotel I had stayed for weekend , as I wanted to try something new. Booked through Delta.com, so the rate was good. they offered airport pick up and was there 15 minutes after I called. the driver was very polite, however I would have appreciated his help when... More 

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Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Thank you for your feedback regarding your most recent stay. Please accept my apologies that your stay was not what was expected. A good night’s rest after a difficult day of work and a cancelled flight is very important. I have shared your feedback with the Housekeeping and Front Office teams so that they will ensure that the next guest... More 

Buffalo, New York
Top Contributor
66 reviews 66 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great stay with the family! Room was ready, pool was nice and warm and hot tub very relaxing. Lady at the reception desk was excellent and extremely nice . They were so welcoming and warm! Great location in the city of rochester. Hotel is in great condition, breakfast was great. There is no complaints at all!!

Was this review helpful? Yes 1
Bloomingburg
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I've stayed here multiple times for Conferences. The rooms are clean and the beds are very comfortable. The rooms are a good size and you don't feel like you are in a closet. It's attached to the Convention Center so you don't have to walk outside. If you need a wake up call they are right on time and will... More 

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Dallas, Texas
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed here 6 times over the past 10 years. The remodel of hotel and rooms are remarkable, the staff very friendly, and the breakfast foods very satisfying. I would not consider staying anywhere else.

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Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Thank you for taking the time to write a review for our property. It is wonderful to hear all the great comments about the updates we've made, our staff, and the breakfast. We are always looking for ways to improve our guests experience and want each stay to be satisfying for all. I am so glad to hear that you... More 

Temecula, California
Top Contributor
159 reviews 159 reviews
43 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

This is the 2nd time I have stayed @ this location- more impressed this time!!! The rooms are clean and the beds are so comfortable!! I sleep like a baby!!! The room has a refrigerator that I love for juice etc. The reception desk is wonderful with Leslie & Max. Warm Seneca Apple juice is offered upon reception. The buffet... More 

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Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Thank you for the five star review of the Hyatt Regency Rochester. We appreciate all the wonderful comments about our staff, the cleanliness of the room, and the breakfast buffet. We are happy to be able to provide our guests with a wonderful experience and hope that you will get the chance to join us again soon. Should you need... More 

Webster, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 29, 2015

I stayed here twice in January to use up some rewards nights. The staff was very friendly and the rooms are older but clean. The pool was nice too. Both nights we stayed we were woken repeatedly by people in the hallway. The first stay the noise was pretty short lived. The second stay it was ongoing (15-20 minutes) and... More 

Was this review helpful? Yes
Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Thank you for taking the time to complete a review of our property. Please accept my apologies for the lack of sleep you received as this is a core expectation of one's stay. I would happy to assist with a future reservation and block you into a quieter room. Secondly, thank you for the wonderful comments about our team and... More 

Saratoga Springs, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed January 28, 2015

Stayed there many times, once a year for convention. Rooms and amenities ok. Food at hotel pricey, unless you like a $ 20 breakfast ! Front desk & reservations system usually screwed up with multiple requests, 2nd year in row. The place seems much nicer than the Raddison across the street though. Still charging for internet connection which is ridiculous... More 

Was this review helpful? Yes 1
Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Thank you for taking the time to write a review for the Hyatt Regency Rochester. We appreciate the feedback. We are always looking for ways to better improve our guests experience with us. For example, after hearing the feedback from our guests, starting February 14th, we will be including complimentary wifi for all guest rooms. It is great to see... More 

Rochester, New York
2 reviews
5 of 5 stars Reviewed January 13, 2015

Our family had great time at the Hyatt New Year's Eve! We were able to swim, eat great food in the restaurant and enjoy a full firework show at 10pm from our room with a view. The breakfast buffet the next morning was fantastic and we were greeted by every staff person we came in contact with. I recommend the... More 

Was this review helpful? Yes
Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Thank you so much for your five star review of the Hyatt Regency Rochester. We appreciate all the feedback. I am happy to hear that you were able to enjoy your New Year's Eve. Thank you for choosing to spend your holiday with us. We are happy to provide our guests with an enjoyable night away where you can enjoy... More 

Cincinnati, Ohio
2 reviews
5 of 5 stars Reviewed January 7, 2015

I had a small meeting, 16-18 attendees and it worked out perfectly. The attentiveness of the hotel staff; from front office to banquets, bellmen and housemen was excellent. I would definitely consider this hotel for future meetings.

Was this review helpful? Yes
Nicole M, Manager at Hyatt Regency Rochester, responded to this review

We appreciate you taking the time to write about your experience at the Hyatt Regency Rochester. Thank you for your five star review! As a hotel, we want to provide our guests with authentic hospitality. Each individual guest experience is important to us and I am happy that we were able to provide you and your collegues with a wonderful... More 

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Additional Information about Hyatt Regency Rochester

Address: 125 East Main Street, Rochester, NY 14604
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Rochester 3.5*
Number of rooms: 338
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Also Known As:
Hyatt Regency Rochester Hotel Rochester
Rochester Hyatt Regency
Hyatt Rochester
Hotel Style:
#2 Green Hotel in Rochester
#6 Business Hotel in Rochester
#9 Family Hotel in Rochester

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