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Hyatt Regency Rochester

GreenLeadersBronze level
3.5 of 5
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125 East Main Street, Rochester, NY 14604
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Hyatt Regency Rochester
Best prices for: 1 room 1 guest
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Ranked #12 of 32 Hotels in Rochester
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 2 days ago
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596 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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All months
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Located down town, not the greatest city. Didn't feel unsafe, I'm from Detroit, but it wasn't a beautiful city to be walking around in. Did have a couple really good resturants in the area, but had to walk by an apartment slum complex to get to them. The hotel had big rooms, updated somewhat. Still has the tub shower combo.... More 

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Burlington, Ontario, Canada
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel staff really save this hotel, especially the restaurant and lounge staff. They are wonderful. Check in was easy. Entrance nice. Elevators are really slow though. Unfortunately the rooms are really lacking - in need of renovations. Room #1112 (in case management see this review). The negatives - my room smelled of smoke, I asked for it to be... More 

Was this review helpful? Yes
Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Good morning Barb. Thank you for providing us feedback regarding your most stay. Thank you for the wonderful comments regarding our associates here as they truly make the stay a memorable one. Please accept my apologies for the condition of the guest room you stayed in, and please know that we will address this immediately. We have an aggressive guest... More 

Culver City, California
Level Contributor
241 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I was here for just one night - on my circle of Lake Ontario on the way to Niagara Falls. Checkin at the hotel was efficient. WiFi was strong. The rooms were clean and what you'd expect from a Hyatt Regency or comparable hotel. No disappointments here. I was hoping to find a good restaurant within walking distance - but... More 

Was this review helpful? Yes
Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Good morning. Thank you for providing us very positive feedback regarding your most recent stay. Thank you so much for the wonderful comments regarding our efficient front office team, our strong WIFI signal and the great food in our restaurant Scene on Main. I am glad that the team was attentive to your needs. Please let me know when you... More 

Burkittsville, Maryland
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel is lacking in many areas that I remember to be great over the years while staying at this property. Not sure what happened, but the last time I stayed there it just seemed like things were out of sorts. Food was bad, room was too cold, and I couldn't walk around the neighborhood for fear that I would... More 

Was this review helpful? Yes
Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Good morning and thank you for your feedback regarding your most recent stay. Please accept my sincerest apologies if your stay with us was not as expected. As the property works very closely with the city to provide the best experiences for our visitors, I welcome your specific feedback directly. I can be reached at 585-794-4715. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

From a flawless check in - to an extremely clean and comfortable room - to Lori the Bar Manager who remembers me by name each time I stay at the Hyatt - This hotel is my HOME when I am in Rochester, NY

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Nicole M, Front Office Manager at Hyatt Regency Rochester, responded to this review

Thank you so much for the five star review of the Hyatt Regency Rochester! We are so happy to be your home away from home! Our staff are there to provide you with the best service possible and to get you into a room that is clean, comfortable and relaxing. Lori, our bar manager, is a huge asset to the... More 

Avon, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Not liking the city to much I found this location and hotel to be everything I had hoped my city experience would be to put my mind at ease. Enjoyed the gala, hotel was very accommodating and would highly recommend using for city events.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Nicole M, Front Office Manager at Hyatt Regency Rochester, responded to this review

Thank you so much for the five star review of the Hyatt Regency Rochester. We were happy to host your gala at our property. It was such a lovely event! It is great to hear that you enjoyed yourself and that we met your expecations of your city experience. We want all of our guests to have the best experience... More 

Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent the weekend in Rochester, the hotel was clean and modern, staff were friendly. Very nice hotel and motorcycle friendly. parking was cheap $4 a night, with in and out privileges no complaints, pool and health club are nice

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Nicole M, Front Office Manager at Hyatt Regency Rochester, responded to this review

Thank you so much for your five star review of the Hyatt Regency Rochester in downtown Rochester, NY. We appreciate all the wonderful comments about our facility and our staff. We want to provide our guests with the best experience possible by offering our guests service with a smile, clean and comfortable rooms, and amenities such as our 24 hour... More 

Fort Lee NJ
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was in Rochester on business for a week and the Hyatt Regency was in the downtown area where I had to be so I booked it for 5 nights. Downtown Rochester is desolate and Main Street across from the hotel is just abandoned office buildings with a few tiny low-end convenience stores. That's a thumbs down for Rochester. I... More 

Was this review helpful? Yes 1
Nicole M, Front Office Manager at Hyatt Regency Rochester, responded to this review

Thank you for your review. We appreciate all of your feedback. I would like to apologize for your experience while staying with us. I will most certainly address these items with my team. At Hyatt, we want all of our guests to have an enjoyable experience with us. If you would like to discuss your stay further, please feel free... More 

New York City, New York
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

After writing a not so pleasant review a few months ago, I was invited back my the management team. I accepted their offer ( with great expectations) . Unfortunately, my expectations were not met; as things didn't go as I imagined .. Not feeling like creating a novel, I will just bullet the points 1. Check-in was bad; because the... More 

Was this review helpful? Yes 1
Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Good morning Patricia, Thank you so much for giving feedback regarding your most recent stay. It was a pleasure speaking with you upon departure, and I was glad to be able to read more about the wonderful organization you founded which helps others in so many ways. Please accept my apologies if your second stay with us with not what... More 

Fremont, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were visiting my wife's family around Rochester. Our 3.5 year old was bit under weather, hence we decided to stay in hotel vs family. We stayed 6 day. Our room was on 15 floor with city view 1513. It was refurbished Room with great views & quite. Since our daughter was under weather, I stayed back at hotel to... More 

Was this review helpful? Yes
Nicole M, Front Office Manager at Hyatt Regency Rochester, responded to this review

Thank you for taking the time to write about your experience at the Hyatt Regency Rochester. We are so happy to hear that you had an enjoyable stay with us. It is great that you were able to take advantage of our restaurant for breakfast and lunch. We are happy to provide our guests with a great selection of delicious... More 

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