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Hyatt Regency Rochester

GreenLeadersBronze level
3.5 of 5
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125 East Main Street, Rochester, NY 14604
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Hyatt Regency Rochester
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Ranked #11 of 32 Hotels in Rochester
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed yesterday
Ltikofsky Trumansburg, New York
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567 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Trumansburg, New York
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

This girl has been around the block a few times. We stayed here the evening before the Color Run and chose this hotel because of its close location to the race site. Parking is great here--the garage is attached and the value was great! Check-in experience was pleasant and efficient (Thank you, Evelyn). Rooms are a bit tired--old decor, stubborn... More 

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nys
Top Contributor
123 reviews 123 reviews
12 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed yesterday NEW

Staff members were great at reception, and room was clean. Our room was on the 11th floor, and had a city view. We had no noise from other rooms despite the hotel being completely full. We were in Rochester for a convention. It was quite an obstacle course to get to the convention (up and down various escalators and walkways),... More 

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2 reviews
4 of 5 stars Reviewed 2 days ago NEW

I was at a conference and this is where we were booked. Though I would have liked fewer lines and a quicker check-in, the staff was cheerful and the room quiet and comfortable. Easy access to the highway, and good parking.

Review collected in partnership with Hyatt Hotels

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Longwood, Florida
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I flew into Rochester and found myself dragging into the hotel. I was gratified to find a great and friendly staff that met me and immediately tried to get me to my room as fast as possible so I could relax after dealing with numerous flight delays. The room was spacious and clean and when I hit the bed I... More 

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Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Thank you for the five star review of the Hyatt Regency Rochester. It is always a pleasure to see that our guests had an enjoyable experience and left completely satisfied with their stay. We appreciate all the wonderful comments about our staff and the comfort of our guest rooms. We hope you get the chance to visit us again soon... More 

United States
1 review
4 of 5 stars Reviewed 1 week ago

Common areas nicely remodeled, guest rooms can use the same upgrades. I had a room on a higher floor with a view of the river which was nice. Staff are incredibly professional and very friendly and accommodating. They were very accommodating with my schedule and provided me with a late checkout. Hotel was centrally located and easy to get around... More 

Review collected in partnership with Hyatt Hotels

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Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Thank you for taking the time to give us feedback regarding your most recent stay. We are very proud of the professionalism and authentic hospitality of our associates at the Hyatt Regency Rochester. We are glad that you enjoyed the views of the Genesee River, the high floor guest room and the convenient location to all that downtown Rochester has... More 

New York City, New York
1 review
2 of 5 stars Reviewed 1 week ago

I checked into the Hyatt in Rochester early on a Friday evening and asked if they could press (not clean) my suit within 24 hours for a Saturday night event. To my surprise, they said they do not do pressing on weekends because they only have a washer and dryer in the basement and they send out cleaning on weekdays.... More 

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Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Thank you for your feedback regarding your most recent stay. I would like to sincerely apologize for the inconvenience you experienced during your stay. At Hyatt, we want each of our guests to have an enjoyable experience with authentic hospitality. If I can assist you with any future accomodations, please feel free to contact me directly at 585-794-4704. More 

Chicago, Illinois
Top Contributor
81 reviews 81 reviews
56 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

First time every being to rochester and set up a room in this hotel and its very modern looking with a lot of purple color in their design, but thought it was weird that when you checked in the staff just had a laptop sitting up there to check people in. The rooms were a nice size and I had... More 

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Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Hello and thank you for taking the time to write a review. We appreciate all of our guests feedback. I am happy to hear that you had enjoyable interactions with our staff. I apologize that the hotel was not up to your expectations. I would love to invite you back again so that you can experience all that our hotel... More 

Rochester, United States
1 review
4 of 5 stars Reviewed 1 week ago

A very good place, great breakfast, great view to the river. Walking distance from a very nice selection of great restaurants and things to do. The pool could be better, but in general its ok. The customer service was great, very nice gym and parking was cheap compares to other places. Very close to where the lilac festival is, so... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Thank you for taking the time to write a review for the Hyatt Regency Rochester. We are happy to see that you enjoyed your time with us. Thank you for all the wonderful comments regarding our customer service, the restaurant and our guest rooms. We are happy to be able to provide our guests with a comfortable place to stay... More 

Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

great location-clean and comfortable room-easy parking-will return in future. Felt safe a secure in room. Cable options good in room-appreciated small refrigerator-food excellent on hotel property-enjoyed breakfast.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Thank you for your five star review of the Hyatt Regency Rochester. We are happy to hear that you had such an enjoyable stay with us. We strive to provide our guests with authentic hospitality that will enhance their experience with us. It is wonderful to hear all the great comments about our guest rooms, restaurant and location. I will... More 

Florida, New York
Top Contributor
130 reviews 130 reviews
25 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Parking in the nearby garage was well labeled and easy to find. You need to drive up to the sixth floor of the garage or above to see signs for the Hyatt. Parking is VERY reasonable at $4 - you take your ticket in and they validate it. The hotel is right downtown and the parking garage has signs leading... More 

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Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Thank you for taking the time to complete a review of your most recent stay. We are very proud of the hotel associates and for the recognizing you as a Platinum Gold Passport Member. As you may know, Hyatt’s Gold Passport membership was just recognized at the Freddie Awards for the Best Elite Program in the Americas and Middle East... More 

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