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All 31 Rochester hotels

Hyatt Regency Rochester

3.5 of 5 Hotel   |   125 East Main Street, Rochester, NY 14604
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Ranked #9 of 31 Hotels in Rochester
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A recent review
4 of 5 stars reviewed 3 days ago
Steve W SF Bay Area
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493 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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SF Bay Area
Top Contributor
66 reviews 66 reviews
22 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was our first stay at this Hyatt. It is located, like many, near the Convention Center. The location is perfect for getting anywhere in the city, and rooms overlook the River. The public spaces are in excellent condition, the rooms are clean and a little tired. The morning brunch is one of the best I've seen, and our waiter... More 

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Rochester, New York
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Got room for a fairly low price on hotwire, which is good, because I already live in Rochester. Kid loves hotels though, and wanted to go to one for his birthday. Room was decent. Had a large empty spot that should have had a sofa or chair or something in it. Bathtub had no way to close the drain to... More 

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CT
Top Contributor
71 reviews 71 reviews
36 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 1 week ago

Even though the room furniture, baths, amenities are in need of a renovation, the hotel is clean. All the staff have been well-trained in customer service. The hotel provides a wonderful service: free shuttle to and from the airport. The Hyatt is joined to the Convention Center by an enclosed walkway. The restaurant is suprisingly modern serving good food in... More 

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Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Thank you for taking the time to write a review for the Hyatt Regency Rochester. We appreciate the wonderful comments about our clean hotel, modern restaurant and well trained staff. We are happy that the hotel made a positive impact on your stay. It is great that you were able to take advantage of the complimentary shuttle and cose proximity... More 

Northport, New York
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

I've stayed at the Rochester Hyatt Regency every year since 1994. I'm happy to report that it's still doing just fine. Over the years I normally stay here any where from 5 to 7 nights a year for various conferences. The hotel has undergone a series of renovations over the past 5 years. Rooms have been refreshed in appearance and... More 

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Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Thank you for taking the time to write a review for the Hyatt Regency Rochester. We appreciate your feedback. I would like to thank you for being such a loyal guest all these years. It is great to see that you have taken notice of all the enhancements we have been making. We really want our guests to enjoy their... More 

Plainview, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

I just returned from my annual stay at the Rochester Hyatt. I stay there once a year for a conference and I always look forward to it. This Hyatt is a first-rate, top-notch hotel. The staff can not do enough to make you feel comfortable. The rooms are clean and modern with comfortable beds, great showers (I love a great... More 

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Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Thank you for your five star review of The Hyatt Regency Rochester in Downtown Rochester, NY. We are very happy to hear all of the wonderful comments you had about our staff, the clean rooms and our breakfast buffet. Your feedback is very much appreciated. We are delighted to hear that you joing us every year for your conference and... More 

Milford, Connecticut
Contributor
17 reviews 17 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

...because the staff was great. The food in the buffet was great. Everyone made eye contact with you and greeted you pleasantly even when you weren't looking for their attention. A lot of the people who work here were employed by Kodak before they went bust and they know the value of customer service to keep their jobs. The beds... More 

Was this review helpful? Yes
Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Thank you so much for your review. Your feedback is very much appreciated. I am happy to hear that you had a good experience with our staff and enjoyed the guest rooms. We try very hard to make each of our guests feel comfortable while staying with us. I apologize that you felt the attention to detail was not up... More 

upstate NY
Top Contributor
138 reviews 138 reviews
23 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I just stayed here for a 4day conference and much prefer this hotel over the others I have stayed in. The rooms are much more updated, comfortable with bright bathrooms, nice large television, plentiful lighting and adjustable heating. There were 3 always working elevators, very competent desk staff and efficient and thoughtful waitstaff in the restaurant. The daily breakfast and... More 

Was this review helpful? Yes
Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Thank you for the five star review of the Hyatt Regency Rochester. It is great to hear about the wonderful experience you had while staying with us. We work hard so that our guests enjoy their time with us. We want our rooms to feel comfortable and be a home away from home for you. We are lucky to be... More 

Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 2 weeks ago

We loved this hotel. We needed a roll-away bed and they provided a real one, instead of a makeshift cot. The location was interesting. The view from our room was great. A pleasant respite after days of travel.

Was this review helpful? Yes
Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Thank you for the five star review. We are happy to hear that you loved the hotel. It is our intention to provide our guests with the most genuine hospitality possible. It is great when we get to hear from guests and know that we have made your trip enjoyable. If you are back in the Rochester area again, we... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I really think the management is dropping the ball here. There's a new food kiosk at the front desk which is reminiscent of their other chain - HyattPlace, and should not have a place in their higher end brand. It cheapens the experience. There's a gift shop that has drinks and other snacks not 20 yards away. The room (1904)... More 

Was this review helpful? Yes 1
Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Good evening and thank you for taking the time to give us feedback regarding your most recent stay. As a valued Platinum Gold Passport member, I take your comments seriously. Please accept my apologies that room maintenance was not up to standard, and I am glad that everything was clean. Thank you for the wonderful comments regarding our team members,... More 

Rockledge, Florida
Top Contributor
52 reviews 52 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was here over memorial weekend. The staff was great! I didn't get in until after 11pm, tired and ready to relax after traveling all day. Got checked in quickly. Loved my room! The bathroom was a nice size. Did not feel I had to squeeze through the door and around the toilet to just enter! The bed was super... More 

Was this review helpful? Yes
Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Thank you for your review of the Hyatt Regency Rochester. I am very pleased to read that you had such an enjoyable stay with us. We know that traveling late at night can be exhausting and we want to make sure that while you are here you have a relaxing night. It is great that you felt comfortable in our... More 

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Additional Information about Hyatt Regency Rochester

Address: 125 East Main Street, Rochester, NY 14604
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hyatt Regency Rochester 3.5*
Number of rooms: 338
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Also Known As:
Hyatt Regency Rochester Hotel Rochester
Rochester Hyatt Regency
Hyatt Rochester
Hotel Style:
#2 Green Hotel in Rochester
#7 Business Hotel in Rochester
#11 Family Hotel in Rochester

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