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Hyatt Regency Rochester

GreenLeadersBronze level
3.5 of 5
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125 East Main Street, Rochester, NY 14604
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Hyatt Regency Rochester
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615 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
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    (615)
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Scranton, Pennsylvania
Level Contributor
213 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The team at the Rochester Hyatt Regency is the absolute best! I reserved 3 adjoining rooms for our family (3 guests over the age of 80). Unfortunately our noisy, pot smoking neighbors next to one of our adjoining rooms were making ridiculously excessive noise at around 1 AM. Several phone calls were made by us (and I’m sure several other... More 

Was this review helpful? Yes 1
Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Good morning and thank you for taking the time to give us feedback on your 5 star review for the Hyatt Regency Rochester. As the safety and security of guests is of the upmost importance, I am so glad that our team responded immediately to the concerns you experienced. I sincerely appreciate you recommending the Hyatt Regency Rochester to others,... More 

NYC
Level Contributor
3 reviews
1 of 5 stars Reviewed 6 days ago NEW

I stayed here for a week in July 2015 and woke up each morning with fresh bites. I told the manager while I was there and he inspected the room and couldn't find anything either. Somehow, I kept waking up with bites. Upon returning home, I visited my doctor who confirmed that they were bug bites, not an allergic reaction... More 

Was this review helpful? Yes 1
Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Good morning and thank you for taking the time to give feedback regarding your most recent stay. Please accept my sincerest apologies for the multiple inconveniences you experienced during your most recent stay. As we take each alleged concern seriously, we have a very specific investigation process which involves a 3rd party pest control company. As our Director of Housekeeping... More 

Jamestown
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at Hyatt 4 nights last week. Overall it was pretty good; I wish I could give it three and a half score. With the large group, the three elevators were overwhelmed. One malfunctioned but was fixed the same day. The food was good but pretty expensive so I ate most of my meals elsewhere. Rochester is a troubled... More 

Was this review helpful? Yes
Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Good afternoon and thank you for taking the time to provide feedback regarding your four night stay. Please accept my apologies for the inconveniences you experienced, and I have shared this feedback with our Engineering team to address. As we continue to enhance our property in the future, we will utilize this feedback to continue to enhance the guest’s experience.... More 

Lakeville, Minnesota, United States
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Just spent 4 nights at the Hyatt Regency in Rochester. The location was central to downtown, with many eating places within walking distance. However some close at 5:00 PM. Staff was provided excellent service and was quick to respond to our requests. Rooms had free wifi, and small refrigerators. Also had single cup Starbucks coffee. Dollar General store across the... More 

Was this review helpful? Yes
Nicole M, Front Office Manager at Hyatt Regency Rochester, responded to this review

Thank you for telling us about your most recent stay. I appreciate all the wonderful comments about our hotel and its convenience by being centrally located in the downtown area near many restaurants and shops within walking distance. I am also happy to hear that you enjoyed your interactions with our staff and that they were able to provide you... More 

Greenville, South Carolina
Level Contributor
4 reviews
3 of 5 stars Reviewed 1 week ago

Many problems with this hotel. I could not get the room cool enough no matter where I set the thermostat. The ice machine on my floor was broken and spewed ice all over the floor with every user. The showers made whining noises, so when my neighbors took showers at 5 a.m. it woke me up. The number of television... More 

Was this review helpful? Yes
Nicole M, Front Office Manager at Hyatt Regency Rochester, responded to this review

Thank you for taking the time to tell us about your experience. I would like to sincerely apologize for concerns you had with your room. Please feel free to contact me directly to further discuss your stay. My number is 585-794-4704. Thank you. More 

Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Checked in at 2am after long drive, and was hoping after reading other people's reviews that this hotel would have the two double beds I needed for a 4-person room. I booked this on Hotwire. I was burned with Hotwire in Charlotte last year, and burned again today. No rooms left with 2 double or queen beds as reserved on... More 

Was this review helpful? Yes
Nicole M, Front Office Manager at Hyatt Regency Rochester, responded to this review

Thank you for taking the time to write a review regarding your experience with us. We appreciate the feedback. I am very sorry that your reservation through the third party site caused you trouble. I'm happy to see that Ben was able to assist you and set you and our family up in a room that would make you most... More 

Niagara Falls, Canada
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Have been at this hotel many times for various reasons (conferences, events, wedding, overnight stay, restaurant) We have never been disappointed. We loved our upper floor room with the nighttime view of Rochester. The parking garage is attached to the hotel which is very convenient.The Scene on Main is a great place for fine dining.

Was this review helpful? Yes
Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Good morning Mike, Thank you for the 5 star review of the Hyatt Regency Rochester! I am glad that you enjoyed all of the wonderful experiences in the past with weddings, conventions and our restaurant. Also, I am very appreciative of the comments from your most recent stay regarding the upper floor room with the wonderful views of the nightlife... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Requested a room last minute and even though there was a lot going on in the hotel, we were given a beautiful room with a river view. The location is great as it is accessible to highway, very clean and, nice breakfast buffet, great staff, etc. I can't say enough about this hotel. We wouldn't stay anywhere else when in... More 

Was this review helpful? Yes
Nicole M, Front Office Manager at Hyatt Regency Rochester, responded to this review

Dear Pat, Thank you for the five star review of the Hyatt Regency Rochester. We appreciate all the wonderful comments! I am so glad to hear that you enjoyed your stay. At the Hyatt Regency Rochester, we want all of our guests to enjoy a beautiful, clean room, a delicious spread in our restaurant and great interaction with our staff.... More 

Hoboken, New Jersey
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Downtown Rochester doesn't have many options, and unfortunately this is one of the "best." The lobby bar is nice, and there's a few restaurants within walking distance...but the rooms need a major renovation, housekeeping is (extremely) poor. Don't expect towels to be cleaned, or soaps/shampoos to be replaced. Also beware of the hold on your credit card...a few people traveling... More 

Was this review helpful? Yes 1
Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Good afternoon and thank you for taking the time to give us feedback regarding your most recent stay. Please accept my apologies for the inconveniences you experienced at the hotel. Our teams work very hard to ensure that our guests have a worry-free environment, and our associates go through an extensive training program to create memorable experiences. I would be... More 

NY
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We enjoyed our stay here...although it is a typical downtown hotel, you have to pay 4.00 for parking once it is validated. There are hardly any restaurants around, so you are forced to eat within the hotel which is very pricey.. The only cons I had was the price of the grab and go food. I felt the prices were... More 

Was this review helpful? Yes 1
Nicole M, Front Office Manager at Hyatt Regency Rochester, responded to this review

Thank you for taking the time to write a review about your most recent stay. We appreciate the feedback. It is great to hear that our staff was able to make your stay more enjoyable. We are definitely happy to have Jason on our team at the front desk and I appreciate you taking the time to recognize him for... More 

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