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Hyatt Regency Rochester

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125 East Main Street, Rochester, NY 14604
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Hyatt Regency Rochester
Best prices for: 1 room 1 guest
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Ranked #10 of 32 Hotels in Rochester
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 4 days ago
draddus13 Niagara, Ontario
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511 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Niagara, Ontario
Top Contributor
51 reviews 51 reviews
24 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We ended our March Break by taking the kids to the Strong Museum of Play and staying overnight in Rochester. I booked the Hyatt based on the good reviews, the great price and the fact that for an extra $14, breakfast was included! We arrived around 6, parking was very easy to find in the attached parking garage, and the... More 

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New York City, New York
Top Contributor
108 reviews 108 reviews
25 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed at this hotel before but a recent visit left me feeling a bit differently. The hotel room was comfortable and mostly clean but feels like it is due for an update. The linens on the bed were clean but there was only a flat sheet covering the mattress, no fitted sheet or mattress protector. The edge of... More 

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Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Thank you very much for providing feedback on your most recent stay. Please accept my apologies for the condition of the mattress and the tub stopper. These are items that we will be actively pursuing to repair and replace. Secondly, thank you for your feedback regarding our Pet fee and the dog walking area. The Pet fee of $100 is... More 

Rochester, New York
Top Contributor
62 reviews 62 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Came here on the spur of the moment with the family and was mostly pleasantly surprised. Place was easy enough to find and had a parking garage connected so one did not have to go far to get to the hotel. Lobby was not much to look at but I guess functional for what it is worth. Room was clean... More 

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Senior Contributor
34 reviews 34 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a fun stay at the Hyatt with its 25 floors, nifty views and quality public spaces, including fitness center, indoor pool and restaurant. The feel to this hotel is cosmopolitan. Parking is convenient and subsidized at $4 per night. Hotel staff is very professional and kind.

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

The room was great,nice and clean and the beds was so comfortable.The parking was convenient and cheap the host was very helpful and overall great hotel.The housekeepers was extremely nice and very helpful

Was this review helpful? Yes 1
La Quinta, California
Top Contributor
66 reviews 66 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

There is not much in the way of luxury hotels in Rochester. This is an old property that has been refurbished with flat screen TV's and comfy beds but the furniture is still dated. The nice van for airport pickup and delivery is a plus.

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Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Thank you for your feedback regarding your most recent stay. Thank you for the compliment about our Hyatt shuttle and the comfort of the bed. A good night’s rest is very important, and I am thankful that you chose to stay with us while here in Rochester. More 

New York City, New York
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

stayed here, after my flight was cancelled. Opted not to return the hotel I had stayed for weekend , as I wanted to try something new. Booked through Delta.com, so the rate was good. they offered airport pick up and was there 15 minutes after I called. the driver was very polite, however I would have appreciated his help when... More 

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Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Thank you for your feedback regarding your most recent stay. Please accept my apologies that your stay was not what was expected. A good night’s rest after a difficult day of work and a cancelled flight is very important. I have shared your feedback with the Housekeeping and Front Office teams so that they will ensure that the next guest... More 

Buffalo, New York
Top Contributor
66 reviews 66 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 19, 2015

Great stay with the family! Room was ready, pool was nice and warm and hot tub very relaxing. Lady at the reception desk was excellent and extremely nice . They were so welcoming and warm! Great location in the city of rochester. Hotel is in great condition, breakfast was great. There is no complaints at all!!

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Bloomingburg
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 15, 2015

I've stayed here multiple times for Conferences. The rooms are clean and the beds are very comfortable. The rooms are a good size and you don't feel like you are in a closet. It's attached to the Convention Center so you don't have to walk outside. If you need a wake up call they are right on time and will... More 

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Dallas, Texas
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 6, 2015

I have stayed here 6 times over the past 10 years. The remodel of hotel and rooms are remarkable, the staff very friendly, and the breakfast foods very satisfying. I would not consider staying anywhere else.

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Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Thank you for taking the time to write a review for our property. It is wonderful to hear all the great comments about the updates we've made, our staff, and the breakfast. We are always looking for ways to improve our guests experience and want each stay to be satisfying for all. I am so glad to hear that you... More 

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