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All 32 Rochester hotels

Hyatt Regency Rochester

3.5 of 5 Hotel   |   125 East Main Street, Rochester, NY 14604
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Hyatt Regency Rochester
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Ranked #10 of 32 Hotels in Rochester
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A recent review
5 of 5 stars reviewed 2 days ago
Bev B Temecula, California
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501 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Temecula, California
Top Contributor
148 reviews 148 reviews
42 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

This is the 2nd time I have stayed @ this location- more impressed this time!!! The rooms are clean and the beds are so comfortable!! I sleep like a baby!!! The room has a refrigerator that I love for juice etc. The reception desk is wonderful with Leslie & Max. Warm Seneca Apple juice is offered upon reception. The buffet... More 

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Webster, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I stayed here twice in January to use up some rewards nights. The staff was very friendly and the rooms are older but clean. The pool was nice too. Both nights we stayed we were woken repeatedly by people in the hallway. The first stay the noise was pretty short lived. The second stay it was ongoing (15-20 minutes) and... More 

Was this review helpful? Yes
Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Thank you for taking the time to complete a review of our property. Please accept my apologies for the lack of sleep you received as this is a core expectation of one's stay. I would happy to assist with a future reservation and block you into a quieter room. Secondly, thank you for the wonderful comments about our team and... More 

Saratoga Springs, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Stayed there many times, once a year for convention. Rooms and amenities ok. Food at hotel pricey, unless you like a $ 20 breakfast ! Front desk & reservations system usually screwed up with multiple requests, 2nd year in row. The place seems much nicer than the Raddison across the street though. Still charging for internet connection which is ridiculous... More 

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Rochester, New York
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Our family had great time at the Hyatt New Year's Eve! We were able to swim, eat great food in the restaurant and enjoy a full firework show at 10pm from our room with a view. The breakfast buffet the next morning was fantastic and we were greeted by every staff person we came in contact with. I recommend the... More 

Was this review helpful? Yes
Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Thank you so much for your five star review of the Hyatt Regency Rochester. We appreciate all the feedback. I am happy to hear that you were able to enjoy your New Year's Eve. Thank you for choosing to spend your holiday with us. We are happy to provide our guests with an enjoyable night away where you can enjoy... More 

Cincinnati, Ohio
1 review
5 of 5 stars Reviewed 3 weeks ago

I had a small meeting, 16-18 attendees and it worked out perfectly. The attentiveness of the hotel staff; from front office to banquets, bellmen and housemen was excellent. I would definitely consider this hotel for future meetings.

Was this review helpful? Yes
Nicole M, Manager at Hyatt Regency Rochester, responded to this review

We appreciate you taking the time to write about your experience at the Hyatt Regency Rochester. Thank you for your five star review! As a hotel, we want to provide our guests with authentic hospitality. Each individual guest experience is important to us and I am happy that we were able to provide you and your collegues with a wonderful... More 

Charlottesville
Top Contributor
160 reviews 160 reviews
21 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The location is great, right downtown. The rooms are fairly nice (though a little bit worn), but the price is reasonable. I would stay here again. The staff is also nice and the public areas r nice. Just dont wxpect there to b a ton of restaurants n bars right outside the hotels doors. Most stuff is at least a... More 

Was this review helpful? Yes
Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Thank you so much for staying with us. I appreciate the warm comments regarding our Hyatt team as they pride themselves on ensuring our guests enjoy their stay. We would be happy to assist with any restaurant needs, and we have a wonderful restaurant, Scene on Main, which provides one with incredible breakfast, lunch, dinner and lounge experiences. More 

Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

At the main entrance we were greeted by a friendly staff member who assisted with one of the bags. We needed to go up a flight of stairs to get to the front desk. Apparently the lift that heaved the luggage up to this floor was out of service. The front desk was very friendly from beginning to end. We... More 

Was this review helpful? Yes
Jeff B, General Manager at Hyatt Regency Rochester, responded to this review

Thank you so much for taking the time to give us feedback during your most recent stay. Please accept my sincerest apologies for the concerns regarding lack of hot water and toiletries not being restocked consistently. We have addressed the hot water concern as we had a decrease in pressure and we have ensured that our team focuses on the... More 

Rochester,NY
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Spent New Year's Eve here with my family to be close to the fireworks and had a great stay. Check-in was a breeze, and my request for a room on a high-floor with a view of the fireworks was cheerfully granted. Parking was easy in the garage attached to the hotel, and was a deal at $2.00 for the night.... More 

Was this review helpful? Yes
Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Thank you for your five star review of the Hyatt Regency Rochester. We appreciate your feedback. We are happy to hear that you had such a great stay with us. We pride ourselves on being able to create a wonderful experience for our guests. We want you to enjoy every interaction with our staff and feel comfortable and relaxed in... More 

SF Bay Area
Top Contributor
67 reviews 67 reviews
22 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed December 19, 2014

This was our first stay at this Hyatt. It is located, like many, near the Convention Center. The location is perfect for getting anywhere in the city, and rooms overlook the River. The public spaces are in excellent condition, the rooms are clean and a little tired. The morning brunch is one of the best I've seen, and our waiter... More 

Was this review helpful? Yes 1
Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Thank you for your review of the Hyatt Regency Rochester. We are so glad to hear that you enjoyed your stay with us. We are happy to provide our guests with clean rooms with spectacular views, an updated breakfast buffet, an indoor pool, affordable overnight parking and genuine hospitality.Our central location makes for a convenient stay when going to places... More 

Rochester, New York
Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 19, 2014

Got room for a fairly low price on hotwire, which is good, because I already live in Rochester. Kid loves hotels though, and wanted to go to one for his birthday. Room was decent. Had a large empty spot that should have had a sofa or chair or something in it. Bathtub had no way to close the drain to... More 

Was this review helpful? Yes 2
Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Thank you for taking the time to write your review. We appreciate all the feedback. I am very sorry that the room wasn't quite up to your expectations. Please don't ever hesitate to contact our staff for any of your needs, such as a bath tub plug. We are more than happy to assist our guests to the best of... More 

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Additional Information about Hyatt Regency Rochester

Address: 125 East Main Street, Rochester, NY 14604
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Rochester 3.5*
Number of rooms: 338
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Also Known As:
Hyatt Regency Rochester Hotel Rochester
Rochester Hyatt Regency
Hyatt Rochester
Hotel Style:
#2 Green Hotel in Rochester
#7 Family Hotel in Rochester
#7 Business Hotel in Rochester

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