We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hyatt Regency Rochester

GreenLeadersBronze level
3.5 of 5
Hotel website
Hotel deals
125 East Main Street, Rochester, NY 14604
Special Offer
Advance Purchase 15% Off
2 people have started booking this hotel
Book on
TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hyatt Regency Rochester
View Map
Add Photo Write a Review

672 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW via mobile

I've stayed in just about every hotel in downtown Rochester. This is the best one in the central Rochester area. The staff is friendly and helpful. The parking is in a very large structure attached to the hotel, and can be very crowded. Because this is the best hotel downtown, it is often used for weddings, conferences, and visiting sports... More 

Helpful?
Thank Scott C
Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Hello, Thank you so much for taking the time to tell us about your most recent experience. We appreciate the feedback. It is wonderful to hear that you had an enjoyable experience with us and feel we are the best hotel in our area! We strive for a happy and friendly environment that is inviting and will make you feel... More 

Tampa, Florida
Level Contributor
6 reviews
5 of 5 stars Reviewed 1 week ago

I spend 150 - 200 nights each year in hotels and spend a fair few of those nights in Hyatt hotels. This Hyatt stands out to me for the friendly and welcoming service. I made several special requests to which the staff and management responded with overwhelming kindness. So many Hyatts are 'too busy' and very put out by such... More 

Helpful?
Thank JillCF-TPA
Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Hello, Thank you so much for the five star review of the Hyatt Regency Rochester. We appreciate all the wonderful comments about the staff. We are so happy to get to make the Hyatt Regency Rochester your home away from home while you travel. I am so glad to see that our staff has made your time with us so... More 

SF Bay Area
Level Contributor
79 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Because of Family needs, we have been back to Rochester six times in the past year, and after trying this Hyatt for the first time in 2014, have come back here each time. It is in the very center of the city, so close to most public venues. It has rooms overlooking the river, an indoor parking garage, a nicely... More 

Helpful?
Thank Steve W
Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Hello, Thank you for your five star review of the Hyatt Regency Rochester! We really appreciate all the wonderful comments you have shared with us. I am so happy to hear that we are your preferred hotel and that you choose us every time you are in Downtown Rochester. We love hearing how much our guests enjoy all that we... More 

Highland Park, Illinois
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel did not meet Hyatt's usual excellent standards. On a January night, there was no blanket in the room. I called to request a blanket and a thin one arrived that did not help. I had to turn the thermostat up to 80 in the room to get some heat. The faucet in the bathtub leaked and water spewed... More 

Helpful?
1 Thank PaulMikado
Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Hello, Thank you for taking the time to review your most recent stay with us. We appreciate all the feedback. I am so sorry to hear about your experience and that it was not up to expectations. If you would like to speak with me further about your experience, please do not hesitate to reach out to me. My direct... More 

Toronto, Canada
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The last time we stayed at this hotel, they were going through upgrades. The hotel has been updated and the surroundings are very nice. The check in process was fast and friendly, with the added touch of hot chocolate, which was welcome on a cold day. Lemon ice water was also available. The rooms were very nice and clean and... More 

Helpful?
Thank Lori B
Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Hello, Thank you so much for taking the time to write a review about your most recent stay with us. I am so happy to hear that you had such a great stay with us. I'm glad you got to enjoy the complimentary beverages offered at check in and that the staff provided you with a quick and friendly check... More 

Rochester, NY
Level Contributor
87 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Hyatt 1 night and it was perfect. Check-in was easy and our guest service agent was super. Included our son and gave him his own key. We used the pool, which was well maintained and clean. In the morning, we had breakfast and also used the pool again. Check out was smooth and fast. the only... More 

Helpful?
Thank dawnchugg
Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Hello, Thank you so much for taking the time to tell us about your most recent stay with us! We are happy to hear that you had a smooth check in process and that the agent was able to make it an enjoyable process that even your son enjoyed. It's great to hear that you got the chance to take... More 

Charlestown, Ireland
Level Contributor
80 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Several months ago I wrote a review for this hotel. The hotel was dated, but is currently being updated. The front desk was stiff, but is now warm and friendly. What a transformation! Still, the best of the Rochester Hyatt Regency is the breakfast staff run by Lori Cueva. It was fabulous when I first reviewed and still is the... More 

Helpful?
1 Thank brewskiman
Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Hello, Thank you so much for the wonderful five star review of the Hyatt Regency Rochester! I am so happy that you returned to the hotel and had such a great experience. We strive to have a staff that truly cares about your stay and makes you feel comfortable and really cared about. Our front desk staff and our restaraunt... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

Clean hotel, the decor and bathrooms are dated, but I am not visiting for up to date decorations. The elevator got stuck on the ballroom floor and we had to get out and walk down to the lobby, which wasn't really that bad of a walk. The elevators are definitely old though. Our room was very spacious and comfortable and... More 

Helpful?
Thank Saragruver
Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Thank you so much for taking the time to write a review about your most recent experience with us. We appreciate all the feedback. I am happy to hear that you had a nice stay with us and enjoyed your spacious and comfortable room. I'm glad you were able to enjoy our breakfast buffet as well. We offer a variety... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

The food service at the Hyatt Regency Rochester was great, many options to choose from for breakfast. The staff, Lori C and her team, Michelle & Garland was the main reason we enjoyed breakfast & lunch. Dinner at the hotel was good too. The food was good topped with GREAT CUSTOMER SERVICE which is KEY. I highly recommend this hotel... More 

Helpful?
Thank Yorlanda B
Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Yorlanda, Thank you so much for the five star review of the Hyatt Regency Rochester in Downtown Rochester, NY. We appreciate all the wonderful comments you made about our staff and our customer service. We want to provide our guests with a wonderful experience that they will enjoy and remember. Lori, Michelle and Garland are huge assets to our team... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 19, 2015 via mobile

A group of six on a business trip, each with our own rooms, and what a mess.. Long story short, two of us were double billed and it was a nightmare to get resolved, regardless of having a correct receipt at checkout. Numerous calls to numerous departments over the course of a month, and wasted time and aggrevation, were necessary... More 

Helpful?
1 Thank katie r
Nicole M, Front Office Manager at Hyatt Regency Rochester, responded to this review

Hello, I am so sorry about the confusion with your billing. I would love to speak further with you about the situation. Please contact me directly so that I can personally ensure that this has been taken care of. My office number is 585-794-4707. I look forwarded to speak with you further. Thank you. More 

Questions? Get answers from hotel staff and past guests. Ask a question

100 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (86)
Viewed
Room/Suite (20)
Viewed
View from Room (11)
Viewed
Dining (5)
Viewed
Bathroom (11)
Viewed
Business Center/Function Rooms (1)
Viewed
Hotel & Grounds (8)
Viewed
Pool/Beach Area (1)
Viewed
Other (29)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (14)
Viewed
Hotel & Grounds (5)
Viewed
Dining (7)
Viewed
Room/Suite (1)
Viewed
Other (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Rochester hotels
0.0 mi away
Hilton Garden Inn Rochester Downtown
0.9 mi away
Strathallan - a DoubleTree by Hilton
0.1 mi away
Radisson Hotel Rochester Riverside
Show Prices
Show Prices
Show Prices
0.4 mi away
Inn On Broadway
Inn On Broadway
#15 of 31 in Rochester
4.5 of 5 stars 124 reviews
4.9 mi away
Hampton Inn Rochester North
2.3 mi away
Staybridge Suites Rochester University
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay