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All 29 Rochester hotels

Holiday Inn Rochester Airport

3.0 of 5 Hotel   |   911 Brooks Avenue, Rochester, NY 14624
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Ranked #25 of 29 hotels in Rochester
A recent review
3 of 5 stars reviewed 2 weeks ago
Barry K Painted Post, New York
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200 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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  • English first
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English first
Painted Post, New York
Top Contributor
51 reviews 51 reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We choose this hotel because we flew out of ROC at 4:30 am for our honeymoon and its only 5 minutes from the airport. One big minus they had no elevator so we had to drag our bags up the stairs! The room was very dated and the beds not great but at least it was clean. The plus was... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Rochester Airport, responded to this review

Dear Barry K, Thank you for taking the time to write a review about our hotel. I am glad that our complimentary shuttle service was appreciated. It is regrettable though that we fell short of your expectations when it comes to our rooms and second floor access. Please accept our sincere apologies for any inconvenience it may have caused you.... More

Columbus, OH
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I want to let people know about this affordable little gem in Rochester, NY. The rooms are clean as are the Lobby, TV area and restaurant. I was suprised by the value, especially since it included dinner and breakfast. The wait staff makes the visit all the more enjoyable, especially Miss Lisa and breakfast cook, Louis. We met Louis last... More

Was this review helpful? Yes 1
Tim E, General Manager at Holiday Inn Rochester Airport, responded to this review

Thank you for your review. Though this review is for another hotel in the area, I will thank you for writing such nice compliments. It's up to Trip Advisor to remove this from our sight. Best regards, Tim Elie General Manager More

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

Arrived an hour earlier than check in but room wasn't available till 3:00pm. Room was average, bed and linens were clean. Washroom exhaust fan was broken, as well as thermostat. Couldn't turn off air, and air conditioner was rattling a lot, it kept waking me up at night. Service was nice, and saw a funny comedy show at the bar.... More

Was this review helpful? Yes
Tim E, General Manager at Holiday Inn Rochester Airport, responded to this review

Dear Alex C, I certainly appreciate the feedback provided in your review. I am sorry that you experienced any issue. I wish I was able to track your room number so I could have taken my Executive Housekeeper with me to look into your concerns. I appreciate the high ratings you gave the hotel and will use what information I... More

North East, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a group of over 20 cyclists riding on the Erie Canal Bike Trail. The trail ends right into the parking lot of the hotel! This hotel can accommodate a large number of guests with first floor rooms for either storing the bikes in our rooms or they will store them for you. The staff was friendly and helpful... More

Was this review helpful? Yes
Tim E, General Manager at Holiday Inn Rochester Airport, responded to this review

Dear RuthD, For biking enthusiasts, it doesn't get any easier than this hotels parking lot virtually connects to the bike path !! I was so glad you and your fellow bike group were able to view the beautiful Erie Canal right in my back yard. I saw many of your group this morning on your way out and everyone seemed... More

Niagara Falls, NY
Top Contributor
104 reviews 104 reviews
46 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Had gotten a room at the Holiday Inn for an overnight stay during a business trip. Check in was fast and efficient. As many reviews had mentioned, the hotel is BIG and made up of several sections. The room I has stayed in was towards the back but I was able to park near an entrance and found my room... More

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Tim E, General Manager at Holiday Inn Rochester Airport, responded to this review

Dear dak1124, I certainly appreciate the detailed review received. You described the hotel well and I was pleased you were able to experience many of the outlets. If you are looking for breakfast included in a future rate, we do offer this as an advance purchase rate. Something you may be interested in. I'll be sure to share with all... More

New York City, New York
1 review
1 of 5 stars Reviewed 4 weeks ago

On 6/28 2014 night hotel Front desk is terrible. Ask for morning call twice but never set up for us Front desk is rude. Won't suggest to stay. Terrible service. Wish hotel can do better than this 6/28

Was this review helpful? Yes
Tim E, General Manager at Holiday Inn Rochester Airport, responded to this review

Dear Qsoya, I was very disappointed to have read your review, especially since we receive numerous compliments regarding the desk associates. At least identifying the date will assist in my pursuit for answers from my team. I appreciate the brief feedback received. Best regards, Tim Elie General Manager More

Calgary, Canada
17 reviews 17 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 17, 2014 via mobile

I stayed at this hotel for 2 nights on business, the hotel is literally across the highway from the airport. It was as long of a walk to my room at the far end of the hotel than it would have been from the terminal. The rate was good, the rooms were clean but desperately need updating in the bathroom.... More

Was this review helpful? Yes
Tim E, General Manager at Holiday Inn Rochester Airport, responded to this review

Dear Bob W- Appreciate the feedback. The hotel was designed because of the flight patterns many years ago meaning it could only be 2 story high. I'm glad you were able to utilize the facilities, a little disappointed to hear of the service in the lounge though. Will be sure to share that with my F&B team to insure this... More

Arlington, Virginia
Top Contributor
71 reviews 71 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 16, 2014

Rooms are bare minimum and do not smell fresh. Not very clean -- carpet and bathroom. Poor repair. Old fashioned linens; not so comfy bed (too soft). They did offer a government rate (but then there is no breakfast included -- everyone else who was checking in at the same time as me seemed to get breakfast). Bonus -- restaurant... More

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Tim E, General Manager at Holiday Inn Rochester Airport, responded to this review

Dear windows-out, Thanks for taking time to write a review, appreciate all the feedback. Unfortunately not all reservations include a breakfast. Typically advance purchase deals do and perhaps that is what you were over hearing. We continuously strive to make advancements with our guest rooms and I personally follow through with each review to look into what is outlined. It's... More

Portland, Oregon
3 reviews 3 reviews
2 of 5 stars Reviewed June 9, 2014

Paid through Priceline, automatically assigned smoking room. What hotel has smoking rooms any more!? It's like finding a smoking section on an airplane. Airport is very close to Rochester airport (I can see air traffic control tower from my room) but it's sprawling and the service is not awesome. Staff at front desk seems reticent to help. Room service is... More

Was this review helpful? Yes
Tim E, General Manager at Holiday Inn Rochester Airport, responded to this review

Dear sarahinoregon, Thank you for taking time to submit a review. Reviews help us celebrate the good and alert us to opportunities when we can be better. I am sorry you had so many items listed within your review. I have used these to discuss with my Executive team to see ways we can address what you listed. We take... More

Washington DC, District of Columbia
Top Contributor
102 reviews 102 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed May 28, 2014

a very big, bustling and not welcoming hotel. Seems to be used heavily by conventions, adding to the bustle and noise. Had a room on the first floor, just before the entrance to the pool, so that added to the noise as well. Housekeeping slow to clean room. Was convenient to U of R, which was helpful

Was this review helpful? Yes
Tim E, General Manager at Holiday Inn Rochester Airport, responded to this review

Dear mas47, Thank you for taking time to write us a review. Yes, this hotel was very busy that weekend, as it was college graduation and I apologize if you were inconvenienced in any way. Of course the tip you mentioned of snacks on the second floor is designated for our IHG Reward Club members, and we do hope they... More

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Additional Information about Holiday Inn Rochester Airport

Address: 911 Brooks Avenue, Rochester, NY 14624
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Rochester Airport 3*
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Also Known As:
Holiday Inn Rochester Airport Hotel Rochester
Rochester Holiday Inn

44 photos of this hotel

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All traveler photos (15)
Hotel & grounds (6)
Room/suite (1)
Other (8)

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All management photos (30)
Room/suite (9)
Pool/beach area (2)
Hotel & grounds (6)
Dining (4)
Other (9)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Your guests will be able to enjoy all of the amenities today’s traveler needs in a spacious well appointed guestroom Triple Sheeted King or Two Double Sized Bed with Complimentary High Speed Internet Connection, Comfortable chair with Ottoman or Small Table & Chair. Also enjoy the benefits of Pay-Per-View Movies and HBO right at your finger tips. Ask about our executive guestrooms conveniently located off the main lobby, equipped with complimentary wireless internet access and spacious granite vanity top bathrooms, these guestrooms area available for a $10.00 increase per night. Amenities within our hotel include the largest indoor heated pool in the Rochester hotel market, complete with a sauna and whirlpool. For your exercise enthusiasts, work out in our Fitness Center offering Life Steps, free weights, Life Rower and Life cycle. Other amenities include same day valet service, on premise coin operated washer and dryer, business center, ample complimentary parking and complimentary 24 hour on demand airport shuttle service. We also feature our Divino Restaurant, which offers an Italian American menu in a comfortable atmosphere. Divino serves breakfast and dinner daily. Lunch is served in ROC Bar & Grill, which features daily menu and drink specials and weekend entertainment. Enjoy our DJ/VJ Friday and Saturday nights until 2am! ... more   less 
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