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All 29 Rochester hotels

Holiday Inn Rochester Airport

3.0 of 5 Hotel   |   911 Brooks Avenue, Rochester, NY 14624
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Holiday Inn Rochester Airport

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61%
Ranked #20 of 29 hotels in Rochester
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
johnnyAlicante alicante
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185 people have reviewed this hotel

Traveler rating
    49
    64
    40
    16
    16
See reviews for
48
26
16
48
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
Rochester, New York
1 review
2 of 5 stars Reviewed 1 week ago NEW

Couldn't believe we paid as much as we did to get as little as this hotel offers. No breakfast, no fridge or microwave, and no quiet at night. Drunk people roaming the halls, slamming doors. Earplugs were needed and nearly caused us to miss the fire alarm at midnight. Perhaps a joke from the comedy club at the hotel? Hotel... More

Was this review helpful? Yes
Tim E, General Manager at Holiday Inn Rochester Airport, responded to this review

Dear JAB-MI, Thank you for your review. I do apologize that you felt there wasn't enough value added with your rate. Some of the Value added rates do include Breakfast in the future. I do apologize that the fire alarm went off Saturday evening, I know how much of an inconvenience this causes everyone, and I am sorry this occurred.... More

alicante
Top Contributor
77 reviews 77 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

very friendly hotel in a useful location.We held a family function there and had a great time.the staff and management were very helpful and helped us have a great time, without it being too costly.The food provided was very good and the bar staff did a good job. Quite a few of our guests stayed overnight and were well impressed... More

Was this review helpful? Yes
Tim E, General Manager at Holiday Inn Rochester Airport, responded to this review

Dear johnny, Thank you for such a nice review. We all appreciate the fact you and your family were able to experience what a great team of employees we have here. Glad to hear the family reunion went well and we played a small part in it's success. Hope we can take care of any future reunions. Best regards, Tim... More

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

I overall have to give my stay a 3. Hotel good, clean, people nice, but the restaraunt was poor. Food mediocre and service poor. meals did not arrive to the table even remotely close to each other for breakfast or dinner. Stay at the hotel but plan to eat out!

Was this review helpful? Yes
Tim E, General Manager at Holiday Inn Rochester Airport, responded to this review

Dear Hollowhound, Thank you for your review. I am glad you enjoyed the hotel but was disappointed to hear of any concerns in the Restaurant. We take much pride in our services and I do apologize if these services were not what was expected. I have shared your comments within the Food & Beverage departments to insure this from reoccurring.... More

Skaneateles, New York
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I'm actually staying here now, and I'm very impressed with the staff. My family member is having surgery at a local hospital, and the staff here at HI were nice enough to allow me an early check in so I wouldn't have to hang around the hospital until 3pm. I did have to switch my type of room to a... More

Was this review helpful? Yes
Tim E, General Manager at Holiday Inn Rochester Airport, responded to this review

Dear kimmybbbyeah, Thank for taking time to write us such a wonderful review especially under the duress you must be going thru at the hospital. I am glad you have enjoyed your visit along with the hotels features, and do wish you the best of luck at the hospital. Best regards, Tim Elie General Manager More

schenectady ny
Senior Reviewer
8 reviews 8 reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When I turned my bed down at night there was a blood stain on the underside of the comforter. They changed my linens immediately but it's apparent they are not remaking all the beds in between stays. The room did not feel clean or fresh.

Was this review helpful? Yes
Tim E, General Manager at Holiday Inn Rochester Airport, responded to this review

Dear takemeouttoeat, Thank you for your message. I am terribly sorry that a stain had been found. We do in fact clean the linens from guest to guest. My Executive Housekeeper was informed of this so this doesn't happen to another valued guest. I am glad my team responded so quickly and again do apologize this occurred. Best regards, Tim... More

Hamilton, Canada
1 review
2 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel prior to leaving on a vacation. The first room was dirty, no vent in bathroom, ants and the toilet was not working. We were switched to another room and the noise in the hallway during the evening hours was so loud we had to call for assistance. There were numerous "hockey players" who hung out... More

Was this review helpful? Yes
Tim E, General Manager at Holiday Inn Rochester Airport, responded to this review

Dear owe2014, Thank you for sharing your comments, I do appreciate your feedback. I am sorry that we had some kids disturbing you. I am aware that my security was addressing these concerns as they worked with all our guests to insure everyone enjoyed their stay. We will continue staying on top of these in the future. Best regards, Tim... More

Alexandria Bay
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed March 7, 2014

We stayed one night before our Jamaican vacation and one night after. We have stayed here many times over the years. The bar is good and if you want to order take out, the front desk has menu's for many restaurants that deliver. The bar is good. We like that you can park you car here for 14 days and... More

Was this review helpful? Yes
Tim E, General Manager at Holiday Inn Rochester Airport, responded to this review

Dear kitakuni, Thank you for the nice comments made about the hotel staff and our services provided. Glad you were able to relax before leaving on vacation. Hope you'll enjoy our renovations that will be complete in time for your next vacation. Best regards, Tim Elie General Manager More

Largo, Florida
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 3, 2014

First, let me start by saying that the staff treated my team well and we got great rates, including breakfast, online. The hotel is very convenient to the airport and they do have a few updated rooms and a bar. Beyond that, you may want to spend a few extra dollars on a different property. The hotel layout is difficult... More

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Tim E, General Manager at Holiday Inn Rochester Airport, responded to this review

Dear Scooterc, I appreciate your feedback , and the time spent to write this review. All feedback is utilized with my team in a positive manner and if needed an opportunity to improve. Our future renovations this year will address the Elevator concern but it will also improve the overall experience for all our guests. We are very excited for... More

Boston, Massachusetts
Contributor
15 reviews 15 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 27, 2014

The reason why I am giving this an average rating is because the restaurant and bar are terrific and the location is next to the airport for easy access to early/late flights. The bar was great. Half price appetizers that were more than enough for a meal. High quality food too. The service was excellent. The restaurant features Italian food... More

Was this review helpful? Yes
Tim E, General Manager at Holiday Inn Rochester Airport, responded to this review

Dear HockeyD, Thank you for taking time to write a review. I am sorry you feel there are better options. Though the hotel looks forward to this years renovations, we work especially hard to provide great services to all our guests and I am very confident my team performs at this high service level. Wait to you see what we... More

Finger Lakes Wine Country Region, New York
Contributor
11 reviews 11 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed February 14, 2014

Dumpy, old, cold, dirty, worn, unfriendly, smelly, but close to ROC (airport). I will give credit: the bed was comfy, and the pillows were better than I expected. Our car was parked at the airport and when we returned United lost out luggage w car keys inside checked luggage (my bad). I called Holiday Inn, they had room and picked... More

Was this review helpful? Yes
Tim E, General Manager at Holiday Inn Rochester Airport, responded to this review

Dear Carl S, Thank you for sharing your experience. I am truly sorry you felt this way. I can assure you because of your impression from one employee who probably didn't know how to handle dripping water that you feel the entire hotel operates in this manner. I assure you that is not true. In fact we take great pride... More

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Additional Information about Holiday Inn Rochester Airport

Also Known As:
Holiday Inn Rochester Airport Hotel
Holiday Inn Rochester Airport Hotel Rochester
Holiday Inn Rochester
Rochester Holiday Inn
Address: 911 Brooks Avenue, Rochester, NY 14624
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 29 hotels in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Rochester Airport 3*
Official Description (provided by the hotel):
Your guests will be able to enjoy all of the amenities today’s traveler needs in a spacious well appointed guestroom Triple Sheeted King or Two Double Sized Bed with Complimentary High Speed Internet Connection, Comfortable chair with Ottoman or Small Table & Chair. Also enjoy the benefits of Pay-Per-View Movies and HBO right at your finger tips. Ask about our executive guestrooms conveniently located off the main lobby, equipped with complimentary wireless internet access and spacious granite vanity top bathrooms, these guestrooms area available for a $10.00 increase per night. Amenities within our hotel include the largest indoor heated pool in the Rochester hotel market, complete with a sauna and whirlpool. For your exercise enthusiasts, work out in our Fitness Center offering Life Steps, free weights, Life Rower and Life cycle. Other amenities include same day valet service, on premise coin operated washer and dryer, business center, ample complimentary parking and complimentary 24 hour on demand airport shuttle service. We also feature our Divino Restaurant, which offers an Italian American menu in a comfortable atmosphere. Divino serves breakfast and dinner daily. Lunch is served in ROC Bar & Grill, which features daily menu and drink specials and weekend entertainment. Enjoy our DJ/VJ Friday and Saturday nights until 2am! ... more   less 
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