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All 30 Rochester hotels

La Quinta Inn & Suites Rochester South

2.5 of 5 Hotel   |   717 E. Henrietta Rd, Rochester, NY 14623
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Ranked #12 of 30 hotels in Rochester
A recent review
3 of 5 stars reviewed 6 days ago
KRLyons Toronto Canada
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210 people have reviewed this hotel

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Any
English first
Outside of Worcester Mass
1 review
2 of 5 stars Reviewed yesterday NEW

my family has stayed here a number of times in the past. it used to be quite good. my biggest complaint was the check in process where the clerk was less than helpful. this may have soured my whole experience as i am used to good service there. it could use some updating.

Review collected in partnership with La Quinta

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Toronto Canada
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We once again stayed here and noticed that the hotel was looking "tired". The chairs in the lobby need reupholstering, the wallpaper is coming off in spots in the room, the fitness room had no towels or water when we visited it. On a positive note, the bed was quite comfortable and the room was clean. A suggestion to management... More

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Hockessin, Delaware
2 reviews
4 of 5 stars Reviewed 1 week ago

This hotel was very satisfactory...clean, friendly staff, fairly quiet, good location. But my favorite part was the beds...they were SUPER comfortable, with lots of pillows, and not those terrible feather pillows that most places have. The wi-fi, although free, was not the greatest connection. The "24-hour" coffee was not the freshest at 9pm. The breakfast bar was standard hotel fare... More

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Schenectady, New York
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

I have family in the area so when we go to Rochester, we stay here (my husband likes to get up early so he doesn't like to stay with anyone). The rooms are always clean, the staff friendly, the morning breakfast good, and the evening cookies delightful. The hotel is close to 390 so it is easy to get anywhere.... More

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Watertown, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I got a room on the 2nd floor and as soon as you get off the elevator, that nice scent from the lobby is gone. First, my room door wouldn't open or close correctly. And then I walked in. The musty, dusty, wet-dog, truck-stop bathroom smell smacked me in the face. It is quite literally one of the most horrendous... More

Was this review helpful? Yes 1
A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago

We were at this hotel for 2 nights, we had 5 rooms booked, after a family wedding. The staff was fantastic, very friendly and helpful, Patricia at the front desk was a real gem. The breakfast was very good. We had a good stay, I would recommend this hotel!

Review collected in partnership with La Quinta

Was this review helpful? Yes 1
Chelmsford, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Thank you for allowing us to stay in you hotel. There is nothing bad to say about this hotel. Everyone looking for a hotel in Rochester, NY should stay here, you won't be disappointed. On my next trip to Michigan I will be stopping in Rochester, NY at the LaQuinta Inns & Suites. The bed was so comfortable I didn't... More

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Lebanon, OR, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I have had very good experiences every time I have stayed at a La Quinta--that is my preferred hotel chain! The staff was freidnly and competent, the food was good (we even got complementary dinners at a nearby oliday Inn, and the food was very good!), and my son especially likes it when the staff puts out fresh baked cookies... More

Review collected in partnership with La Quinta

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Columbus, Ohio
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I contacted customer service on Aug 2nd about being unhappy with our stay on July 31st. I received a auto generated email, and that was it. This hotel was to chaotic for my taste! My son and I were looking forward to a swim (WHY I chose this hotel!) and morning of sleeping in after a hard 12 hr drive... More

Was this review helpful? Yes 4
Tampa, Florida
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

I was going to stay 3 nights but after seeing the conditions I checked out after one night!fire alarm at 10 PM because the pool pump overheated, the manager did not know how to reset the elevators so they were out of order until 9 a.m. The next morning.phone jack kept coming out of the phone, the coffee maker did... More

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LQROC, Front Office Manager at La Quinta Inn & Suites Rochester South, responded to this review

Dear valued guest, Thank you for your feedback. The fire alarm did go off due to the pool pump overheating. The elevators automatically shut down when the alarms are set. Unfortunately the elevators would not reset because the circuits broke. One elevator was repaired by 7:30 am to ensure guests did not have to take the stairwell. We are going... More

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Additional Information about La Quinta Inn & Suites Rochester South

Address: 717 E. Henrietta Rd, Rochester, NY 14623
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn & Suites Rochester South 2.5*
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Also Known As:
La Quinta Inn And Suites Rochester South
La Quinta Inn & Suites Rochester South Hotel Rochester
Hampton Inn Rochester
Rochester Hampton Inn

23 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#10 Family Hotel in Rochester
Hotel Class
Official Description (provided by the hotel)
Located just 4 miles from the airport and less than a mile from University of Rochester, Monroe Community College, Strong Memorial Hospital and the Erie Canal. Local corporations include Xerox, Kodak, Bausch & Lomb, and Harris RF. Hockey, lacrosse, and soccer games played at nearby ESL Sports Center, Rhino Stadium, Frontier Field or Blue Cross Arena. ... more   less 
Number of rooms
103

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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