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La Quinta Inn & Suites Rochester South

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717 E. Henrietta Rd, Rochester, NY 14623
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1 room 1 guest
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La Quinta Inn & Suites Rochester South
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279 Reviews from our TripAdvisor Community

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Traveler rating
    114
    85
    36
    30
    14
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138
51
16
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (279)
  • Mar-May only
    (59)
  • Jun-Aug only
    (107)
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    (78)
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    (35)
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Flushing,, United States
1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Despite the renovations going on, the service was always efficient and warm, the room and bathroom were spotless, the bed just right, the breakfast presented far more options than the garden variety of continental breakfast found in most hotels of this caliber and the location couldn't be better for a traveler. The added value of a free buffet dinner at... More 

Review collected in partnership with La Quinta

Was this review helpful? Yes 1
Newington, Connecticut
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We spent one night here. When we arrived the whole front of the building looked boarded up we thought its was closed. Then we seen a sign that said to us the side entrance. They told us they were renovating and that only the first floor was impacted as the other floors had already been done. We decided to give... More 

Was this review helpful? Yes 1
new york
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 1 week ago

I was disappointed when I arrived at the property and found it to be under construction. At no time was I made aware of this fact, even when I called on the phone to add a night to my existing reservation. I just think as a courtesy guest should be made aware of this fact when making a reservation. I... More 

Was this review helpful? Yes 1
york, pa
Level Contributor
231 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
2 of 5 stars Reviewed 2 weeks ago

If you don't mind that you have to exit and enter the hotel to get from the lobby and breakfast area to the rooms and elevator, this won't bother you. The rooms are nice, although the bathtub needed updating. Comfy bed and a hot breakfast with lots of options. If you happen to be in your room mid-day, the construction... More 

Was this review helpful? Yes 1
VisionsGM, General Manager at La Quinta Inn & Suites Rochester South, responded to this review

Hello Hello. We appreciate your review and feedback about our hotel. This is not the experience we want you to have when staying with us. Your feedback is valuable and will help us improve operations. We sincerely apologize on the ongoing renovation to make this the hotel that our guests will love. We are still working on some areas of... More 

Utica, New York, USA
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

we like the La Quinta brand and stay there often as we are rewards members. Given a choice between Rochester Nor th and Rochester South, we were told to saty away from North in favor of the Henrietta Road location. It was undergoing a major renovation (I believe it's being converted from another brand). It was a nice stay despite... More 

Was this review helpful? Yes 1
VisionsGM, General Manager at La Quinta Inn & Suites Rochester South, responded to this review

Hello Michael, Thank you so much for putting in a review about us. We really appreciate your time and feedback. We are glad to hear that our hotel was the pick between the two La Quintas’ in Rochester. However I would like to apologize on the issues you had to face due to our renovations. We will be completing it... More 

Colorado
Level Contributor
178 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is undergoing some very serious renovations and will be rebranded under another hotel chain. The lobby and entry was under total construction, and the breakfast area was extremely tight. Rooms were fine - good size and clean. Once renovations are done, this will be a fine choice.

Was this review helpful? Yes 1
VisionsGM, General Manager at La Quinta Inn & Suites Rochester South, responded to this review

Dear Erica, We appreciate your genuine feedback and thank you for taking the time to share your experience with us. We are undergoing this major renovation to become our guests’ favorite place to stay in Rochester. However we apologize about this major renovation and I assure you that it is not going to last any longer than a month from... More 

Dixon, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Every time we come to this hotel, we have felt welcomed, calm and comfortable. We have a small dog and we are sorry they are changing to a non-pet hotel. It has always been great staying at this hotel. They upgrade and take care of their facilities.

Review collected in partnership with La Quinta

Was this review helpful? Yes 1
VisionsGM, General Manager at La Quinta Inn & Suites Rochester South, responded to this review

Dear Lorraine, Thank you!! Thank you!! Thank you!! We are excited to hear that you had an excellent time at our hotel and we appreciate and thank you a lot for being our loyal guest. Our location is a great benefit to all our guests located near all hospitals, colleges, restaurants, shopping and local attractions. We strive to be the... More 

Dunedin, New Zealand
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I enjoyed my stay here after spending a long day at Niagara Falls. The rooms were clean and comfy. Breakfast was provided for the price that we pay. Highly recommend if you are looking for an economical accommodation.

Was this review helpful? Yes 1
VisionsGM, General Manager at La Quinta Inn & Suites Rochester South, responded to this review

Hello hello, We are thrilled to know that you enjoyed your stay with us. We appreciate your time to write this review. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon when travel brings... More 

Penn Yan, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 30, 2015

I had a 5:30AM flight out of Rochester and they assured me the shuttle started at 4:30AM - what they meant was that the driver started work at 4:30AM and wouldn't be to the hotel until 5:00AM. AND!!! they "forgot" to call the shuttle after I checked in, it was a good thing I asked about it when I went... More 

Was this review helpful? Yes 1
VisionsGM, General Manager at La Quinta Inn & Suites Rochester South, responded to this review

Hello there, Thank you for time to write about us. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through... More 

Antigua and Barbuda
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 20, 2015

I have stayed in this hotel at least 20 times and all but this stay have been enjoyable. The staff have been friendly and helpful and continue to be great. The problem lies in the fact that the hotel is undergoing a major renovation and conversion to a Holiday Inn Express. The premises should have closed during this period of... More 

Review collected in partnership with La Quinta

Was this review helpful? Yes 2
VisionsGM, General Manager at La Quinta Inn & Suites Rochester South, responded to this review

Hello, We sincerely apologize about your experience at our hotel. Please know that we take all comments and feedback very seriously. I am using your feedback to further train the staff and also smoothen operation at this hotel when renovating to be a hotel you will love. I apologize for the inconveniences we caused you and will assure you that... More 

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