We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 29 Rochester hotels

Comfort Inn West

2.0 of 5 Hotel   |   1501 West Ridge Road, Rochester, NY 14615
Hotel website
Hotel deals
Hotel amenities
Special Offer
Choice Privileges Points
Save Saved
You added Comfort Inn West to your Saves list
Comfort Inn West
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Orbitz.com Booking.com Expedia.com
and 7 more sites!
Ranked #22 of 29 hotels in Rochester
A recent review
4 of 5 stars reviewed 2 weeks ago
242JoneR Rochester, Minnesota
Write a Review

35 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Rochester, Minnesota
1 review
4 of 5 stars Reviewed 2 weeks ago

We were in the King bed/Spa bath room. It was spacious and clean. The bed was comfortable and the staff was plesasant. Breakfast was okay. With the senior citizen discount, we'll be back again. Coffee maker, fridge and microwave were brand new. Loved the fact the our favorite restaurant was right next door.

Was this review helpful? Yes
Comfort1501, General Manager at Comfort Inn West, responded to this review

Dear 242Jone, Thank you for taking the time to write a review of our hotel. I am glad to hear that you found your room to be clean and comfortable. We look forward to you visiting us again at the Comfort Inn West More

Jamestown, New York
1 review
4 of 5 stars Reviewed February 17, 2014

The room was clean, the beds comfortable and the hotel was just minutes from the hospital. The in room coffee was surprisingly good! I would stay here again The lobby was being renovated but the staff was friendly and it didn't affect our stay. My only complaint was the poor pressure in the shower

Was this review helpful? Yes
Massena, New York
Top Contributor
64 reviews 64 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed October 10, 2013

We just needed a bed for our head. For the price of this hotel, you would be better off staying somewhere else. The staff was very nice and so was the breakfast. But if an updated and cleaner room is of importance to you (it is to us) then I cannot recommend a stay here. To maybe pay just a... More

Was this review helpful? Yes
Top Contributor
67 reviews 67 reviews
11 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed September 22, 2013

Clean, comfortable and spacious room with two queens, microwave, coffee maker, fridge and TV. Breakfast was better than some other Comfort Inns with lovely DIY waffles but be warned they stop serving EXACTLY at 9.30am and the woman in charge is plain rude. The rest of the staff were all friendly and helpful. One lady in particular spent a lot... More

Was this review helpful? Yes
Waterford, New York, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 21, 2013

very clean and spacious rooms. the staff was very friendly and i liked that it was close to places to dine and places i needed to be. continental breakfast was average. the only thing i really didn't like was the 2 dollar charge for the safe they snuck in that wasn't stated when e reservation was made or upon checking... More

Was this review helpful? Yes
Virginia Beach, VA
Top Contributor
61 reviews 61 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 10, 2013

For the price you can't do better. What we liked: Very clean room Quiet hotel Exceptionally attentive and helpful front desk staff member, Jeanene Other staff members also courteous and helpful One block from Starbucks Surrounded by large choice of restaurants What we didn't like: Bathroom counter not as spacious as other Comfort Inns, yet adequate

Was this review helpful? Yes
Erie, Pennsylvania
Top Contributor
66 reviews 66 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 9, 2013

I travel a lot and stay at all types of hotels. Comfort Inn chains are not one that I would take a vacation at but would stay for business for a few days. This property was clean and you can tell they remodeled an older hotel. It was very clean and the service was very good. The rooms were a... More

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed September 2, 2013 via mobile

Stayed 2 nights. I am 9 months pregnant and the bed was so incredibly comfortable that I slept through the night for probably the first time in 4 months! Clean, stark white sheets made me confident about cleanliness. The whole room was cleaned to a standard that allowed me to feel completely comfortable walking around barefoot and using the bathroom... More

Was this review helpful? Yes
Kingston, Canada
1 review
4 of 5 stars Reviewed July 23, 2013

We stopped here midweek after a day of whitewater rafting. We did not have a reservation. Jeannie, the front desk clerk was so nice. As I was waiting in line for check in, I noticed that there seemed to be quite a few "regulars". No Wonder!!! She was pleasant, gave suggestions for dinner and things to do in the area.... More

Was this review helpful? Yes
Richmond Hill, Canada
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed July 7, 2013

Decided to stay here on after a long journey. We checked in the early evening without a reservation. Have always been happy with Comfort Inn stays and thought this one would be no different. The hotel was not full so we asked for a quiet room then went to dinner. When we came back we discovered we had been given... More

Was this review helpful? Yes 1

Been to Comfort Inn West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn West

Also Known As:
Comfort Inn West Hotel
Comfort Inn West Hotel Rochester
Comfort Inn Rochester
Rochester Comfort Inn
Address: 1501 West Ridge Road, Rochester, NY 14615
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #22 of 29 hotels in Rochester
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn West 2*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Priceline, Choice Hotels, Hotels.com, Travelocity, TripOnline SA, Venere and Otel so you can book your Comfort Inn West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Comfort Inn West, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.