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All 32 Rochester hotels

Comfort Inn West

2.0 of 5 Hotel   |   1501 West Ridge Road, Rochester, NY 14615
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Ranked #25 of 32 Hotels in Rochester
A recent review
4 of 5 stars reviewed 3 weeks ago
SVP136 Rochester, New York
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45 reviews from our community

Traveler rating
    9
    17
    7
    2
    10
See reviews for
18
15
2
7
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Rochester, New York
1 review
4 of 5 stars Reviewed 3 weeks ago

The hotel is undergoing renovations but the manager was able to get my elderly mother and my brother (who was watching over her ) adjoining rooms. This arrangement worked out perfectly and the staff was super friendly and always asked if there was anything they could assist us with. Breakfast was a added bonus ! The room was clean and... More 

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Syracuse
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 26, 2014

They lobby was clean. But the room was very outdated. The fabric on the chairs and sofa were really old. Bed was comfortable. Bathroom was small-the door was in the way. Woke up in the morning got in the shower-NO HOT WATER! It wasn't freezing-but only lukewarm and I was shivering. Never again.

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Toronto, Canada
1 review
1 of 5 stars Reviewed November 3, 2014

Stayed at this hotel Oct 17-19/14 for a sports tournament. Returned to our room on Saturday to find our cell phone had disappeared from the bedside table. This was reported to the front desk girl who tried to be helpful (she was busy at the time because she was also dealing with another guest who had an issue with his... More 

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Hainesport, New Jersey, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 4, 2014

Please see the pictures! Booked two rooms to start our vacation, No AC for 2 asthmatics, had to fight for a room change. Pictures do not show the filth in this place! Husband sitting on toilet with water pouring on his back from upstairs (toilet?Shower?) We will never know, but EWWWWW! I have so many other pictures, but I think... More 

Was this review helpful? Yes 2
Comfort1501, Manager at Comfort Inn West, responded to this review

Dear Martha, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Syracuse
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 5, 2014

We stayed here overnight when we were in town for a party. The lobby is average, and the breakfast area ample. Besides the smell the rooms were clean, bed was comfortable and although small bathroom was clean/stocked and functional. The hallways and rooms are in need of freshening up and updates Even if you are a smoker, do yourself and... More 

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Comfort1501, General Manager at Comfort Inn West, responded to this review

Dear Scott, I want to thank you for taking the time to post a review about our hotel. I am sorry we fell short of your expectations. I’m glad you did get the sleep you needed. I hope you had an opportunity to enjoy our hot breakfast especially the fresh made waffles. When you travel through our area I hope... More 

Buffalo, New York
1 review
5 of 5 stars Reviewed June 30, 2014

My daughter and I stayed here on Saturday June 28th. The staff was outstanding!!! very helpful, always smiling. the rooms were clean. The hotel was booked and very busy, yet the staff made us feel as if we were the only ones in the hotel.We will stay here again the next time we are in the Rochester area.

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Comfort1501, General Manager at Comfort Inn West, responded to this review

Dear Laura, I want to thank you for taking the time post a review of our hotel. It is always nice to receive feedback not only on what we are doing great but also on where we can improve. We look forward to you and your daughter visiting us again in the near future. Sincerely Dennis Duthoy General Manager 585-621-5700... More 

New Castle, Delaware
1 review
5 of 5 stars Reviewed June 20, 2014

This hotel was a recommended stay from the Bride and Groom of our recent family wedding. The staff went above and beyond to take good care of myself and my three elderly family members. I had my chocolate lab with me as well. This is definitely a pet-friendly hotel. The desk staff went out of their way to make our... More 

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Comfort1501, General Manager at Comfort Inn West, responded to this review

We would like to thank you for taking the time to complete a survey on our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I am pleased to read that our team (family) could make your family feel welcomed. We look forward... More 

Citrus Heights, California
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 28, 2014

Stayed at comfort inn and had a great stay in the room and sleeping in the king size bed plus the breakfast bar was so good, with lots of choices of good food. Associates were pleasant and helpful to us during our stay at the Inn.

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Comfort1501, General Manager at Comfort Inn West, responded to this review

Dear Marti, I wanted to thank you for taking the time out of your day to write a review of our hotel. I am pleased to read that you got a great nights rest. I hope you enjoyed the fresh hot waffles. I will pass on your compliments to our team. We look forward to seeing you again on your... More 

Prescott, Arizona
Top Contributor
231 reviews 231 reviews
62 hotel reviews
124 helpful votes 124 helpful votes
3 of 5 stars Reviewed May 26, 2014

A small sign on the entry door says smoking in designated rooms only. It is very obvious that at least some smokers can't read. The elevator and stair wells (I like to use stairs for some exercise) were NOT smoke free. If smoke is a problem for you stay away. Room was clean - we skipped breakfast - way too... More 

Was this review helpful? Yes 1
Comfort1501, General Manager at Comfort Inn West, responded to this review

I would like to start out by thanking you for taking the time out of your day to post a review of our hotel. I want to apologize that your stay was unpleasant due to our guest not following the guidelines we have in place. Holiday weekends are always a busy time for travel. I am sorry you didn’t visit... More 

Kingston, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 19, 2014

Well, we booked a non-smoking room and when we got there they told us they were all sold out. We even received a confirmation the week before saying they were looking forward to our stay. So, they ended up finding us a room which was smoking. Needless to say, it was very disgusting staying in a room all night that... More 

Was this review helpful? Yes 1
Comfort1501, General Manager at Comfort Inn West, responded to this review

I would like to thank you for your review of our property. I apologize for your experience at our hotel and with what sounds like a third party site that you made your reservations through. What I suggest to all of our guests, is to use our official site for Choice Hotels (Choicehotels.com). There you will receive all the detailed... More 

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Additional Information about Comfort Inn West

Address: 1501 West Ridge Road, Rochester, NY 14615
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn West 2*
Number of rooms: 83
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Also Known As:
Comfort Inn West Hotel Rochester
Comfort Inn Rochester
Rochester Comfort Inn

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