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All 29 Rochester hotels

BEST WESTERN The Inn At Rochester Airport

2.0 of 5 Motel   |   395 Buell Rd, Rochester, NY 14624
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82%
Ranked #6 of 29 hotels in Rochester
A recent review
4 of 5 stars reviewed yesterday
Anna S Binghamton, United States
  • Overview
  • Reviews (48)
  • Photos (16)
  • Amenities
  • Room tips (4)
  • Location
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48 people have reviewed this hotel

Traveler rating
    25
    15
    5
    2
    1
See reviews for
24
7
4
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Binghamton, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

This is a small hotel, but very neat, clean and comfortable - I understand that it had recently been renovated. The service was excellent - staff members were friendly and helpful. It is very close to the airport but I never heard a plane overhead. This hotel is a great bargain for the price. Since it is a Park &... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Riverview, Florida
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Shawna and Chris are the best! They go out of their way to make guests happy! If you are looking for a place to stay in Rochester this is it! Close to the airport, complimentary shuttle and good restaurants!

Was this review helpful? Yes
Shaunna D, General Manager at BEST WESTERN The Inn At Rochester Airport, responded to this review

Thank you so much for the compliments! Im glad to hear you enjoyed your stay, and Im so glad I got to meet you during your visit! We hope you will come back to visit should your travels bring you to Rochester again! More

Toronto, Canada
Top Contributor
189 reviews 189 reviews
14 hotel reviews
251 helpful votes 251 helpful votes
5 of 5 stars Reviewed 1 week ago

Thanks to reviews on Trip Advisor we chose this location. The reviews are spot on. For this price in high season it is a bargain. From being checked in by a most helpful receptionist (Chelsea) to our leaving there was not a single complaint. We were concerned at the close proximity to ROC international Airport but we never noticed any... More

Was this review helpful? Yes 1
Shaunna D, General Manager at BEST WESTERN The Inn At Rochester Airport, responded to this review

Thank you so much for the great review! We truly appreciate all the great compliments! We strive to provide all our guests with superior customer service. Its truly rewarding to see such great reviews! Thank you again and I hope we have the chance to accommodate you on a future stay! More

Yorba Linda, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Very convenient to Rochester Airport. Great shuttle service - airport is only a couple minutes away; available for late arrivals and early departures (had a 6:30 am flight). Staff was friendly and helpful. Needed towels and sheets and they were brought up very quickly. Good breakfast variety and started at 4 am!! Suite was great for our family of 6.... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Shaunna D, General Manager at BEST WESTERN The Inn At Rochester Airport, responded to this review

Thank you for your recent review. Im glad to hear you and your family enjoyed your stay in one of our suites. Its so nice to hear such great things about the staff, we truly enjoy being able to help our guests and provide them with the service they deserve and expect from us! We hope to see you again! More

Lindsay Ontario, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After booking I read a couple of reviews that could have been more complimentary. I considered cancelling and finding another facility. However I noticed other reviews that were positive. Upon arrival we were met by a young lady who couldn't have been more helpful or friendlier. She was great. The facilities were just fine and we enjoyed our stay in... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Shaunna D, General Manager at BEST WESTERN The Inn At Rochester Airport, responded to this review

We appreciate you taking time to let us know about your stay, we are glad you choose to visit us! It is truly a pleasure to be able to accommodate each and every one of our guests, and so great to see the postive reviews! We hope you come back to visit should your travels bring you to Rochester again! More

Pickering, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed two days at this hotel for a weekend getaway to Rochester. What I liked about the hotel: modernly renovated, clean, good breakfast is included (sausages, eggs, waffles, some fruits, yogurt, cereal, juices, pastries), some food is available even at night, ample free parking, wi-fi. The hotel is located right across the street from the airport, and the flight... More

Was this review helpful? Yes
Shaunna D, General Manager at BEST WESTERN The Inn At Rochester Airport, responded to this review

Thank you for taking the time to let us know about your stay, Im glad to hear you enjoyed your weekend getaway. We truly appreciate the recommendation, and hope to see you on your next trip to Rochester! More

Moretown, VT, United States
1 review
4 of 5 stars Reviewed June 14, 2014

The Best Western Inn at tyhe Rochester airport is not only in a good location, it also has friendly staff and a clean and comfortable room at afair price. The accoustics are good and the building is well insulated aginst outside noises. The breakfast is only satisfactory with prepakaged entree ...but what can you expect at no additional fee. I... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Shaunna D, General Manager at BEST WESTERN The Inn At Rochester Airport, responded to this review

Thank you for taking the time to leave us a review. Im glad to hear you enjoyed your stay with us! I do hope we will have the pleasure of accommodating you on your next trip to Rochester! More

Hyde Park, NY
1 review
4 of 5 stars Reviewed May 31, 2014

Our family stay at the Best Western Rochester Airport was very comfortable. We were there for our son's graduation from RIT and the hotel was a quick drive to the college. We were also close enough to the highway for getting there and leaving for home. The rooms were clean and bright, the coffee was good, and the breakfast selections... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Shaunna D, General Manager at BEST WESTERN The Inn At Rochester Airport, responded to this review

Thank you for taking the time to let us know about your stay, we are truly glad you enjoyed it! We are located just 5 miles from RIT, with prime access to the highway as you mentioned. Congratulations on your sons graduation, you must be very proud! I hope we may have the chance to accommodate you in the future... More

1 review
5 of 5 stars Reviewed May 30, 2014

I enjoyed the stay so well I will be back with friends. I do bowling trips there in Rochester, NY. I feel that the group would be happy there. There is no pool but the place is very clean and the breakfast is filling.

Review collected in partnership with Best Western

Was this review helpful? Yes
Shaunna D, General Manager at BEST WESTERN The Inn At Rochester Airport, responded to this review

Thank you for taking the time to write a review. We truly appreciate the compliments! We would be honored to have the opportunity to accommodate you and your bowling group. We do offer group rates, you may contact the hotel directly for more information. We look forward to your next visit to Rochester! More

Springfield, Massachusetts, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 30, 2014

After being in Indiana for a week, we were traveling home and thought this hotel would be a great stopping point. The room was average, as was the breakfast. The staff was very unpleasant and not helpful at all. Would not recommend this hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Shaunna D, General Manager at BEST WESTERN The Inn At Rochester Airport, responded to this review

Thank you for taking the time to let us know about your stay. I am truly sorry to hear that it was not all that you expected. I was very disappointed to hear that the staff was unpleasant as we pride ourselves on superior customer care, and have always had such great comments about the staff. We want to be... More

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Additional Information about BEST WESTERN The Inn At Rochester Airport

Address: 395 Buell Rd, Rochester, NY 14624
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN The Inn At Rochester Airport 2*
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Also Known As:
Comfort Inn Rochester
Rochester Comfort Inn

16 photos of this hotel

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Room/suite (10)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style
#8 Family Hotel in Rochester
Hotel Class
Number of rooms
59

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