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Rochester Plaza Hotel and Conference Center

70 State Street, Rochester, NY 14614
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Rochester Plaza Hotel and Conference Center
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Rochester Plaza Hotel and Conference Center
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307 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Wellesley, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Just goes to show - can't always believe what people write...... Four couples stayed at this Hotel July 17-19 for a Soccer Tournament and LOVED it! Staff were friendly and accommodating .. One room did not have a fridge when we arrived - call was made to front desk and problem solved within 10 min AC worked just fine and... More 

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ny
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I'm a frequent traveler, and spend 1/3 of my year in hotel rooms. After reading the recent reviews on tripadvisor, I was really reluctant about checking in and afraid to put the key in the hotel room door, but upon entering I found my room recently updated, air conditioning working brilliantly, brand new flat screen tv, refridgerator and microwave, wifi... More 

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Rochester, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

First want to say the front desk staff was great and responsive to all of our issues while we were there and that's why its getting a poor instead of terrible. First I walked into our room and the AC was broken (was about 78 in my room) but they sent someone right up to fix it. I then walked... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Rochester Plaza Hotel and Conference Center, responded to this review

Dear Kyle I, Thank you for taking the time to write a review of your stay. I am glad to know that you found our staff helpful. On the other hand, I sincerely apologize if our air conditioning system and housekeeping services may have caused you any inconvenience. Please be assured that your comments are taken into account and will... More 

Endicott, New York
2 of 5 stars Reviewed 4 weeks ago

Hotel room air conditioning not working, hotel staff very rude. Was there for a wedding and even the Brides "bridal sweet" room was nothing special. No continental breakfast and parking was horrible. The hotel was in walking distance to many places.

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Joanne G, Director of Sales at Rochester Plaza Hotel and Conference Center, responded to this review

Dear Wolp69, Thank you for sharing your recent experience with us. As we transition to becoming the Holiday Inn Rochester Downtown, we take these issues seriously. As a full service hotel, the Rochester Plaza we offers our guests a full a la carte menu and breakfast buffet for our guests for a minimal charge. We are upgrading our air conditioning... More 

MICHIGAN
5 of 5 stars Reviewed 4 weeks ago

We arrived early and no rooms were available, we decided to go for lunch and come back. Robin at the front desk was so accommodating she gave us a suite. It was gorgeous corner unit we decided to stay another night.

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Joanne G, Director of Sales at Rochester Plaza Hotel and Conference Center, responded to this review

Dear ChrisCasB, Thank you so much tor taking the time to write such a nice review. We are pleased that you were able to enjoy one of our beautiful corner suites.. We will be sure to share your review with Robyn. and look forward to having you as our guest in the future. Yours in hospitality, Joanne Giuseppetti Director of... More 

Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed May 19, 2015

The hotel is in the process of being renovated. That's a good thing, because it's really pretty run-down. There was a faint smell of diesel in the air from the generators the entire time we were there. We had to change rooms (which, to be fair, they did for us) because a wedding reception was going on just outside our... More 

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Joanne G, Director of Sales at Rochester Plaza Hotel and Conference Center, responded to this review

Dear CharlieHB, Thank you for taking the time to write a review. We are very excited about the renovations and becoming a Holiday Inn. All the renovations should be complete by the end of July. During this renovation, we are upgrading our heating and cooling, fire alarm and WiFI systems. We appreciate you and your family staying with us and... More 

NYC
Level Contributor
81 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
2 of 5 stars Reviewed May 9, 2015

Just don't ever stay here. No restaurant. Nasty staff. Ancient bathroom. Sad pathetic "closet". It will be a holiday inn after the renovations. Awful. My family chose this for a family event. Awful, old, nothing within walking distance.

Was this review helpful? Yes 1
Joanne G, Director of Sales at Rochester Plaza Hotel and Conference Center, responded to this review

Dear JazzJunkySue, Thank you for taking the time to write a review of your most recent stay. We are in the process of a full renovation to our guest rooms, lobby, meeting space and even our parking garage area as we convert to a Holiday Inn. There are plenty of restaurants, night clubs, and attractions that are within walking distance... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 1, 2015 via mobile

Came here for a charity gala, the room was 83* when we arrived. Turned on the a/c and it blew hot air. When I called the desk he said" oh yeah should have told you, no a/c available, open your window" the window opened 2"!!! 4 stars my butt!!!!

Was this review helpful? Yes 1
Joanne G, Director of Sales at Rochester Plaza Hotel and Conference Center, responded to this review

Dear Hammerhead 100, Thank you for taking the time to share your experience. We are in the process of renovating the entire hotel including the air conditioning. We have since been able to correct the a/c issues in our guest rooms as we finalize the renovations. We hope to have you as our guest in the future when all our... More 

Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed March 1, 2015 via mobile

I stayed here for one night for an audition at Eastman. The hotel is quite close to the school, an easy 10-15 minute walk, and they also offered free shuttles to the campus. The discount for auditioning students was quite attractive. Undiscounted, however, it would not have been a bargain. The room was clean, comfortable, and had all the basic... More 

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Joanne G, Director of Sales at Rochester Plaza Hotel and Conference Center, responded to this review

Dear Zerek D, Thank you for selecting the Rochester Plaza for your stay this past March. We are pleased that you found the accommodations clean and comfortable and you were able to take advantage of the free shuttle to the Eastman School of Music. We are in the process of a major renovation throughout the entire hotel and hope to... More 

Portland, Maine
Level Contributor
64 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed February 22, 2015

The Plaza is nice enough but it's lacking some of the finishing touches that make a hotel a true 3.5 - 4 star experience. The rooms are spacious, clean and well appointed but the mattress isn't as heavenly and the bathroom isn't as nice as what you'd expect for the star rating and the competitors in the area. There's a... More 

Was this review helpful? Yes 1
Joanne G, Director of Sales at Rochester Plaza Hotel and Conference Center, responded to this review

Dear La C, Thank you for taking a few minutes to write a review about your recent stay. We are in the process of fully renovating the hotel which include our guest rooms, all public space, pool, fitness center, restaurants and meeting space. As we transition to becoming a Holiday Inn, our staff is also undergoing training regarding our surrounding... More 

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