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Rochester Plaza Hotel and Conference Center

70 State Street, Rochester, NY 14614
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Rochester Plaza Hotel and Conference Center
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310 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Illinois
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

I traveled to Rochester, NY on business and stayed here for six nights. The level of service was extremely inconsistent, ranging from staff members being unhelpful and unfriendly to others being super friendly. I will state that the shuttle drivers were very nice, and special "thank you" to them. For the first two nights, the wifi was not working in... More 

Was this review helpful? Yes
Joanne G, Director of Sales at Rochester Plaza Hotel and Conference Center, responded to this review

Dear mwb32, Thank you for your candid review. We apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. I will share with our shuttle drivers that they were very nice and give them the special "thank you" from you.... More 

Friendswood, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Our stay in this hotel was so disappointing. They did not have a cot for our family of five. Fortunately, we were traveling with family who let our son sleep in their room. Unfortunately for them, the A/C was broken in their room. There was a puddle of water in our bathroom when we arrived. We needed more wash cloths... More 

Was this review helpful? Yes 1
Joanne G, Director of Sales at Rochester Plaza Hotel and Conference Center, responded to this review

Dear gigem1984, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Could... More 

North Tonawanda, New York
1 review
3 of 5 stars Reviewed 2 weeks ago

The temperature in the ballrooms, the cocktail area and hallways was frigid. Many attendees complained for hours with no warmth. Older people were VERY uncomfortable. Also the man at the front desk, upon check-in, didn't seem to know what he was doing, seemed flustered, didn't know how to assign my room. Then upon check-out I was "double posted." The breakfast... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Rochester Plaza Hotel and Conference Center, responded to this review

Dear Ladydi850, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the air conditioning, front desk service and the food selection. We will address these concerns. We take all reviews positive and negative very seriously, and your feedback will help... More 

Wellesley, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 21, 2015

Just goes to show - can't always believe what people write...... Four couples stayed at this Hotel July 17-19 for a Soccer Tournament and LOVED it! Staff were friendly and accommodating .. One room did not have a fridge when we arrived - call was made to front desk and problem solved within 10 min AC worked just fine and... More 

Was this review helpful? Yes 1
ny
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 19, 2015

I'm a frequent traveler, and spend 1/3 of my year in hotel rooms. After reading the recent reviews on tripadvisor, I was really reluctant about checking in and afraid to put the key in the hotel room door, but upon entering I found my room recently updated, air conditioning working brilliantly, brand new flat screen tv, refridgerator and microwave, wifi... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Rochester Plaza Hotel and Conference Center, responded to this review

Dear pearllodea, I appreciate the kind feedback we receive regarding your recent stay with us. We certainly do our utmost best to make your stay comfortable and pleasant, so we are very pleased to read that you had a commendable stay and well liked the newly renovated room and facilities. Your feedback and support to the hotel is very important... More 

Rochester, New York
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 6, 2015

First want to say the front desk staff was great and responsive to all of our issues while we were there and that's why its getting a poor instead of terrible. First I walked into our room and the AC was broken (was about 78 in my room) but they sent someone right up to fix it. I then walked... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Rochester Plaza Hotel and Conference Center, responded to this review

Dear Kyle I, Thank you for taking the time to write a review of your stay. I am glad to know that you found our staff helpful. On the other hand, I sincerely apologize if our air conditioning system and housekeeping services may have caused you any inconvenience. Please be assured that your comments are taken into account and will... More 

Endicott, New York
1 review
2 of 5 stars Reviewed July 1, 2015

Hotel room air conditioning not working, hotel staff very rude. Was there for a wedding and even the Brides "bridal sweet" room was nothing special. No continental breakfast and parking was horrible. The hotel was in walking distance to many places.

Was this review helpful? Yes
Joanne G, Director of Sales at Rochester Plaza Hotel and Conference Center, responded to this review

Dear Wolp69, Thank you for sharing your recent experience with us. As we transition to becoming the Holiday Inn Rochester Downtown, we take these issues seriously. As a full service hotel, the Rochester Plaza we offers our guests a full a la carte menu and breakfast buffet for our guests for a minimal charge. We are upgrading our air conditioning... More 

MICHIGAN
1 review
5 of 5 stars Reviewed June 30, 2015

We arrived early and no rooms were available, we decided to go for lunch and come back. Robin at the front desk was so accommodating she gave us a suite. It was gorgeous corner unit we decided to stay another night.

Was this review helpful? Yes
Joanne G, Director of Sales at Rochester Plaza Hotel and Conference Center, responded to this review

Dear ChrisCasB, Thank you so much tor taking the time to write such a nice review. We are pleased that you were able to enjoy one of our beautiful corner suites.. We will be sure to share your review with Robyn. and look forward to having you as our guest in the future. Yours in hospitality, Joanne Giuseppetti Director of... More 

Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 19, 2015

The hotel is in the process of being renovated. That's a good thing, because it's really pretty run-down. There was a faint smell of diesel in the air from the generators the entire time we were there. We had to change rooms (which, to be fair, they did for us) because a wedding reception was going on just outside our... More 

Was this review helpful? Yes
Joanne G, Director of Sales at Rochester Plaza Hotel and Conference Center, responded to this review

Dear CharlieHB, Thank you for taking the time to write a review. We are very excited about the renovations and becoming a Holiday Inn. All the renovations should be complete by the end of July. During this renovation, we are upgrading our heating and cooling, fire alarm and WiFI systems. We appreciate you and your family staying with us and... More 

NYC
Level Contributor
84 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 stars Reviewed May 9, 2015

Just don't ever stay here. No restaurant. Nasty staff. Ancient bathroom. Sad pathetic "closet". It will be a holiday inn after the renovations. Awful. My family chose this for a family event. Awful, old, nothing within walking distance.

Was this review helpful? Yes 1
Joanne G, Director of Sales at Rochester Plaza Hotel and Conference Center, responded to this review

Dear JazzJunkySue, Thank you for taking the time to write a review of your most recent stay. We are in the process of a full renovation to our guest rooms, lobby, meeting space and even our parking garage area as we convert to a Holiday Inn. There are plenty of restaurants, night clubs, and attractions that are within walking distance... More 

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