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Rochester Plaza Hotel and Conference Center

70 State Street, Rochester, NY 14614
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Rochester Plaza Hotel and Conference Center
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Rochester Plaza Hotel and Conference Center
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300 reviews from our community

Traveler rating
    51
    70
    72
    55
    52
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55
57
37
95
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW via mobile

Came here for a charity gala, the room was 83* when we arrived. Turned on the a/c and it blew hot air. When I called the desk he said" oh yeah should have told you, no a/c available, open your window" the window opened 2"!!! 4 stars my butt!!!!

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Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed March 1, 2015 via mobile

I stayed here for one night for an audition at Eastman. The hotel is quite close to the school, an easy 10-15 minute walk, and they also offered free shuttles to the campus. The discount for auditioning students was quite attractive. Undiscounted, however, it would not have been a bargain. The room was clean, comfortable, and had all the basic... More 

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Portland, Maine
Top Contributor
64 reviews 64 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed February 22, 2015

The Plaza is nice enough but it's lacking some of the finishing touches that make a hotel a true 3.5 - 4 star experience. The rooms are spacious, clean and well appointed but the mattress isn't as heavenly and the bathroom isn't as nice as what you'd expect for the star rating and the competitors in the area. There's a... More 

Was this review helpful? Yes 1
Mount Airy, MD
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed February 21, 2015

Still gobsmacked that this is rated as a 3 star hotel. The first thing you see when you walk in is a sign stating Holiday Inn Coming Spring 2015. It's clear the owners have thrown in the towel. The bed was the central point of fail. The mattress was OLD with a poorly fitting mattress pad on top. The sheets... More 

Was this review helpful? Yes 3
Sharon, Massachusetts
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed December 2, 2014

Stayed here while on a business trip. The hotel is in obvious need of a face lift. We were on the 6th floor, and the temperature on our floor was probably close to 90 degrees - and this was in November. Thank g.d, the room temp was ok. Very thin walls, I could hear the voices of a couple next... More 

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Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 7, 2014

This was one of the worst hotels I've stayed in. Old room. Dirty stained carpet. Cracked sink. The WIFI is awful. The doors slam shut. I asked for a 2pm late check out and put the "do not disturb" card on the door knob, and three maids knocked on my door in the morning.

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Fleet, United Kingdom
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 3, 2014

Stayed here en-route from Canada to New York. Free use of computers in lobby. Clean and comfortable room. Didn't eat here but those that did in our coach trip were disappointed and complained - the excuse was that they had run out of food from the previous day!!!! Sounds strange, they knew a coach party was coming - why weren't... More 

Was this review helpful? Yes 1
Pittsburgh, Pennsylvania
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 30, 2014

I checked into the hotel and first my keys didn't work; then, no a/c - it was 80 in the room. Then, to top it all off, there was no hot water for a shower - neither in the evening nor in the morning, despite letting the water run for 15 minutes or more. I also was fooled by it's... More 

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Niagara Falls, New York
Top Contributor
92 reviews 92 reviews
18 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed October 30, 2014

I was staying here on business as I had a conference the next day early. I called ahead because I drive a larger size truck and I was transferred to the lady at security. She was extremely helpful and said that she would have a spot reserved for me on arrival. True to her word she had it all set... More 

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Seaford, United Kingdom
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 25, 2014

stop over for 1night on why to new york from canada. noisy room from aircon,electric wiring from lamp,tv etc plugged into multi adapter on the floor.not very safe. would fail health and safety laws in the uk. tour guide informed manager re:noise from aircon. did not use catering facilities,can not comment.needs some modernizing. but overal for one night not bad.have... More 

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