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Rochester Plaza Hotel and Conference Center

70 State Street, Rochester, NY 14614
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Rochester Plaza Hotel and Conference Center
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Rochester Plaza Hotel and Conference Center
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302 reviews from our community

Traveler rating
    51
    70
    72
    57
    52
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57
57
37
95
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Houston, Texas
2 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel is in the process of being renovated. That's a good thing, because it's really pretty run-down. There was a faint smell of diesel in the air from the generators the entire time we were there. We had to change rooms (which, to be fair, they did for us) because a wedding reception was going on just outside our... More 

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NYC
Top Contributor
77 reviews 77 reviews
14 hotel reviews
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Just don't ever stay here. No restaurant. Nasty staff. Ancient bathroom. Sad pathetic "closet". It will be a holiday inn after the renovations. Awful. My family chose this for a family event. Awful, old, nothing within walking distance.

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

Came here for a charity gala, the room was 83* when we arrived. Turned on the a/c and it blew hot air. When I called the desk he said" oh yeah should have told you, no a/c available, open your window" the window opened 2"!!! 4 stars my butt!!!!

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Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed March 1, 2015 via mobile

I stayed here for one night for an audition at Eastman. The hotel is quite close to the school, an easy 10-15 minute walk, and they also offered free shuttles to the campus. The discount for auditioning students was quite attractive. Undiscounted, however, it would not have been a bargain. The room was clean, comfortable, and had all the basic... More 

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Portland, Maine
Top Contributor
64 reviews 64 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed February 22, 2015

The Plaza is nice enough but it's lacking some of the finishing touches that make a hotel a true 3.5 - 4 star experience. The rooms are spacious, clean and well appointed but the mattress isn't as heavenly and the bathroom isn't as nice as what you'd expect for the star rating and the competitors in the area. There's a... More 

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Mount Airy, MD
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed February 21, 2015

Still gobsmacked that this is rated as a 3 star hotel. The first thing you see when you walk in is a sign stating Holiday Inn Coming Spring 2015. It's clear the owners have thrown in the towel. The bed was the central point of fail. The mattress was OLD with a poorly fitting mattress pad on top. The sheets... More 

Was this review helpful? Yes 3
Sharon, Massachusetts
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed December 2, 2014

Stayed here while on a business trip. The hotel is in obvious need of a face lift. We were on the 6th floor, and the temperature on our floor was probably close to 90 degrees - and this was in November. Thank g.d, the room temp was ok. Very thin walls, I could hear the voices of a couple next... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 7, 2014

This was one of the worst hotels I've stayed in. Old room. Dirty stained carpet. Cracked sink. The WIFI is awful. The doors slam shut. I asked for a 2pm late check out and put the "do not disturb" card on the door knob, and three maids knocked on my door in the morning.

Was this review helpful? Yes 1
Fleet, United Kingdom
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 3, 2014

Stayed here en-route from Canada to New York. Free use of computers in lobby. Clean and comfortable room. Didn't eat here but those that did in our coach trip were disappointed and complained - the excuse was that they had run out of food from the previous day!!!! Sounds strange, they knew a coach party was coming - why weren't... More 

Was this review helpful? Yes 1
Pittsburgh, Pennsylvania
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 30, 2014

I checked into the hotel and first my keys didn't work; then, no a/c - it was 80 in the room. Then, to top it all off, there was no hot water for a shower - neither in the evening nor in the morning, despite letting the water run for 15 minutes or more. I also was fooled by it's... More 

Was this review helpful? Yes 1
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