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Hilton Garden Inn Rochester Downtown

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155 E. Main Street, Rochester, NY 14604
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Hilton Garden Inn Rochester Downtown
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146 Reviews from our TripAdvisor Community

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Colllingwood, Canada
1 review
4 of 5 stars Reviewed 4 days ago NEW

This hotel was chosen for convenience of location and turned out to be excellent for care and quality. There was a design flaw in shower enclosure that made adjusting water temperature inconvenient. All other features were top rate and we enjoyed the friendly staff. It was a convenient walk and the included 'in & out' parking for the car was... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank David R
Cortland, New York
Level Contributor
101 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Beautiful property, clean, pleasant. Our room was wonderful, immaculate bathroom. Courteous attentive staff. Great food. Convenient to everything. Great pool and gym. Full service bar/restaurant. Lovely atrium area. AAAAA+++++

Helpful?
Thank edkingcortland
Beamsville, Canada
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We travelled to Rochester in August of 2015, so this review is late. My husband, myself and 4 year old daughter spent a weekend away in Rochester, visiting the Strong Museum of play. The hotel is extremely clean, quiet. Bathrooms were a good size, more then enough towels. The room was large and inviting. beds were comfy. The main lobby... More 

Helpful?
Thank LazyLimaBean
Nesquehoning, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

This is a great hotel with great staff. They were very accommodating to our team and parents with shuttle service to tournament venues. The bar was great and the prices are very reasonable. Very nice fitness center and pool. The entire hotel was very modern and clean.

Helpful?
Thank WeimaranerMommy
1 review
5 of 5 stars Reviewed 1 week ago via mobile

About 10 families stayed here for a volleyball tournament and the hotel was great! The parking was easy, the staff was very friendly and helpful, the price was reasonable and the restaurant was good. The rooms were nice and clean, common areas were beautiful and inviting. Jason the bartender was awesome!! He was very personable and the service was excellent.... More 

Helpful?
Thank Kristin K
Orchard Park, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The hotel was oversold and they tried to put me into a room I didn't book. I had to complain and say no before they put me in the room I booked (last thing I wanted to do after driving). In the hotel room (which was comfortable and clean) the noise from rooms on either side and the hallway was... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Harold S
Zachary L, Front Office Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear Harold S, We appreciate the time taken to leave us feedback into your stay. We sincerely apologize for the inconveniences you receive upon arriving, the staff strive to provide and exemplary experience for all guest whom stay with us and apologize that you did receive such. We do thank you for choosing to stay with us and will hopefully... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Located in downtown Rochester, this is a very nice hotel. The staff was very welcoming and friendly. The décor and design of the hotel is wonderful. Would recommend this hotel for business, weekend get away, banquets/receptions/parties - no complaints at all. I marked Couples since we spent the night for my company's Holiday Party held at the hotel - -... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank nancymE3166PE
Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 5, 2016

Stayed over the holidays for five nights to visit family in the area. The public space of this hotel is quite large and very nicely renovated. If you want to gather with friends or family, there's plenty of space to do so. The rooms are clearly new, however they aren't a "WOW." Fairly generic tan and brown colors, with not... More 

Helpful?
1 Thank Maggie B
Plano, Texas, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed January 4, 2016

Awesome! From the early evening appetizers to the midnight champagne toast, The Hilton put a lot of thought into their party. They even had two venues of music to move between throughout the evening. You have to try it! Even you are just traveling for business, this is a nice place and they will make you feel welcome.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tom S
Zachary L, Front Office Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear Tom S, Thank you for taking the time to share your experience with us. we are ecstatic to see that you had such an amazing time at our New Years Eve event. In addition that you felt so welcomed by the staff, we strive to provide that " home away from home" feeling for all our guests! Thank you... More 

Spencerport, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 4, 2016

This Hilton is beautiful and the staff could not be nicer!! Very pleasant experience. Cannot wait to visit the hotel again. New Years Eve Party was GREAT!!! Will attend again next year! one of the nicest Hilton's that i have ever stayed at.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Susan M
Zachary L, Front Office Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear Susan M, Thank you for taking the time to share such kind words in regards to your stay at our hotel. The staff here are truly passionate about providing an amazing guest experience for everyone who stays with us. In addition we are ecstatic to see that you had such a great time our New Years Eve party. We... More 

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