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Holiday Inn Express Rochester - Greece

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1635 Ridge Road West, Rochester, NY 14615
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1 room 1 adult
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Holiday Inn Express Rochester - Greece
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97 Reviews from our TripAdvisor Community

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Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 6, 2015 via mobile

Used to be the Rochester Plaza hotel. Clean rooms, nice soft beds with a million pillows. We wanted to put in the AC but they turn it off for the winter. Windows are also screwed shut. Front desk said it was a new regulation. They need more staff at the front desk. Especially when there's a conference like ours....I waited... More 

Helpful?
Thank Katie N
GMHIERochester, General Manager at Holiday Inn Express Rochester - Greece, responded to this review

Dear Katie N, Thank you for taking the time to review the Holiday Inn Downtown. Unfortunately, we are the Holiday Inn Express Rochester-Greece. The next time your travels bring to Rochester please consider staying with us! Our hotel is located on State Route 104 (West Ridge Road), Exit 24 A off of I-390 North, in the town of Greece. We... More 

Lock Haven, PA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 26, 2015

When my usual Marriott hotel in the area was full, I booked this one. Front desk receptionist rattled off the introductory information like a speeded up robot. Elevator was claustrophobic. Shabby second floor hall carpets. Nice king-size bed. Small bathroom. Best feature--free New York Times the Friday I checked in. Worst experience: when I returned late morning after breakfast, all... More 

Helpful?
Thank Richard P
GMHIERochester, General Manager at Holiday Inn Express Rochester - Greece, responded to this review

Dear Richard P, I am sorry to hear that you did not have the most pleasant experience at our hotel. I am sorry for the delay in getting your room cleaned on your second with us. I have spoken with the executive housekeeper about this issue and she has assured me that the person cleaning your room that day have... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 29, 2015

Was visiting Niagara falls and wanted to book something on the way which would be cheap but good. Was travelling with family and found this hotel at really reasonable price.. Rooms were clean and neat.. All the amenities included were excellent.. staff was courteous and helpful..lift was old style so it was irritating it rings on each floor.. ample parking... More 

Helpful?
Thank gs171
GMHIERochester, General Manager at Holiday Inn Express Rochester - Greece, responded to this review

Dear gs171, Thank you for the kind review of our hotel. We are glad that you had a most enjoyable stay with us and hope that you will again be a guest of ours int eh near future. Sincerely, Laroy Burgess General Manager More 

New Rochelle, New York
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 4, 2015

My wife and I booked this hotel as a stop before we went to see Niagara Falls. When we got to the hotel the person working the desk (I did not get his name) greeted us. He checked us in and confirmed we prepaid, while taking my credit card for incidentals he mentioned when and where breakfast was, told us... More 

Helpful?
Thank Scott F
GMHIERochester, General Manager at Holiday Inn Express Rochester - Greece, responded to this review

Dear Scott F, Thank you for taking the time to review our hotel. I am please to see that you enjoyed our hotel and it's furnishings. I will pass along your comments to the about their service and hope that you will again be our guest. Sincerely, Laroy Burgess General Manager More 

Butler, Pennsylvania
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 2, 2015

We visited Rochester in July 2015 to celebrate my birthday. The hotel was really nice! The front desk was very friendly upon checking in. While I was checking in a very elderly man stopped down to talk about what he had done that day. He had grown up in the area and was telling the woman at the front desk... More 

Helpful?
Thank beiluj724
GMHIERochester, General Manager at Holiday Inn Express Rochester - Greece, responded to this review

Dear none724, Thank you for taking time to review our hotel. I am glad you enjoyed your stay and had a comfortable night's sleep and found our beds to be just right for you and your husband. We hope that you had a safe and happy Summer and hope to see you again in the near future. Sincerely, Laroy Burgess... More 

South of Boston
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed August 22, 2015

This property is located right next to a major route, which made it very easy to get to. The room was very clean. I loved the large glass sink which also was the countertop - very pretty. The bathroom was so tiny that you could not sit on the toilet with the door open (I got up to go in... More 

Helpful?
Thank PenelopeOdyssey
GMHIERochester, General Manager at Holiday Inn Express Rochester - Greece, responded to this review

Dear PenelopeOdyssey, Thank you for taking time to write such an extensive review of our hotel. I am sorry that you found our beds to be too firm for your liking. Our beds are over 7 years old have held up quite well. We do buy the best possible bedding we can. I am so glad that you found our... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed August 11, 2015 via mobile

We stayed here in July and had such a great experience we returned this month and plan to stay in the future. Excellent, friendly staff, great breakfast and very nice room! Our second time in the jacuzzi suite and won't be the last.

Helpful?
Thank Gary K
GMHIERochester, General Manager at Holiday Inn Express Rochester - Greece, responded to this review

Dear Gary K, Thank you for staying with us again on your most recent stay in Rochester. We greatly appreciate your loyalty to us and the IHG brand. Until we meet again we wish you safe travels. Sincerely, Laroy Burgess General Manager More 

Ottawa, Canada
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed August 10, 2015

This is an older but well-maintained Holiday Inn that is quite suitable for a short stay in Rochester and competitively priced. Highlights include the breakfast, featuring a good selection of food, a comfortable dining room, and pleasant and efficient staff. Coffee was very good. Our room was a bit small, but clean and well maintained. A near-by pedestrian over-pass leads... More 

Helpful?
Thank cwell
GMHIERochester, General Manager at Holiday Inn Express Rochester - Greece, responded to this review

Dear cwell, I am sorry that you found our rooms to be too small for your liking. We do our best to exceed every guest's expectations and feel bad when we are not able to do that. I was good to see that you found our staff to be friendly and helpful, and that you enjoyed one fo the 11... More 

Sparta, New Jersey
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 9, 2015

The staff was extremely helpful and friendly. My daughter needed to print something for her college interview the next day and had trouble connecting to the printer in the business center. The staff had her email what she needed to them and printed it. It was close to restaurants in the area.

Helpful?
Thank pattysulli
GMHIERochester, General Manager at Holiday Inn Express Rochester - Greece, responded to this review

Dear Pattisully, Thank you for taking the time to review our hotel on line. I am glad to hear that the staff was able to help your daughter get what she needed printed for her college visit. Sincerely, Laroy Burgess General Manger More 

South Florida, Florida
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed July 20, 2015

We spent 4 nights here, and had a good experience. Room was good, service was good, breakfast was good. Hotel was full one of the nights, and breakfast was a bit crazy, but they kept everything stocked and clean.

Helpful?
Thank 55refman
GMHIERochester, General Manager at Holiday Inn Express Rochester - Greece, responded to this review

Dear 55refman, Thank you for staying with us on a night when the hotel was "a bit crazy". I will let our breakfast staff know that you thought they did a great job of keeping "everything stocked and clean" during the busy morning rush. We do our best everyday to provide the best possible stay for every guest. Thank you... More 

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