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Holiday Inn Express Rochester - Greece

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1635 Ridge Road West, Rochester, NY 14615
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Holiday Inn Express Rochester - Greece
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Holiday Inn Express Rochester - Greece
Holiday Inn Express Rochester - Greece
Holiday Inn Express Rochester - Greece
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85 reviews from our community

Traveler rating
    27
    33
    15
    5
    5
See reviews for
28
20
8
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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    (85)
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    (22)
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Johnson City, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

me and my wife stayed there for 2 nights the rooms where very clean the staff was excellent the breakfast was out of this world I will not stay anywhere else when I go to Rochester ny the best ever hotel ive ever stayed in

Was this review helpful? Yes
GMHIERochester, General Manager at Holiday Inn Express Rochester - Greece, responded to this review

Dear Michael W., Our breakfast staff takes great pride in the breakfast they serve. I will see that your comments are passed along to them. We greatly appreciate you taking time to review our hotel and staff and letting us know how we are doing. We hope that you had a most enjoyable stay in Rochester and will again be... More 

Calgary, Canada
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 16, 2015

I stayed here on business the hotel was older but had been completely redone, it was very clean staff was friendly and the breakfast was quite good. I would definitely recommend this hotel for short stays

Was this review helpful? Yes 1
GMHIERochester, General Manager at Holiday Inn Express Rochester - Greece, responded to this review

Dear Bob W. Thank for taking the time to review our hotel. We are glad that you enjoyed your stay with us and hope that you will again be one of our guests int eh near future. Sincerely, Laroy Burgess General Manager More 

Thorold Ontario
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 2, 2015

We stayed there back in the fall for a Robotics tourney, the room was cleaned and organized, the wifi worked great, but the bed was super hard, we were in front of the elevator on the 3rd floor and heard people come and go all night, didn't get any sleep and was not impressed. Very thin walls and doors. The... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Rochester - Greece, responded to this review

Dear Lisaandgord4, Thank you for your review and for enumerating the good, the bad and the opportunities to improve. I am delighted to hear that you found our rooms clean and well organized and our wifi worked great. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving... More 

Charlotte, North Carolina
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 19, 2015

They've made some nice upgrades to this hotel and I enjoy the atmosphere, its quiet, peaceful, and tranquil. Great price for a nice updated room with fridge, microwave, and updated fixtures. I've enjoyed staying here over the past couple of week.s

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Rochester - Greece, responded to this review

Dear Christopher H, Thank you for your candid review. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. We truly appreciate your kind words regarding our hotel. Your positive feedback makes it all worth our efforts. Thank you for sharing your... More 

Contributor
18 reviews 18 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 19, 2014

From New York City, driving by car it's a 8-9 hr drive. This clean and well maintained Inn, is right off the highway. Has coffee all day long and has a simple breakfast. Beds are comfortable, housekeeping good, clean room. And staff very helpful. A good centrally located hotel.

Was this review helpful? Yes 1
GMHIERochester, General Manager at Holiday Inn Express Rochester - Greece, responded to this review

Dear Margo H, Thank you for taking the time to review our hotel. We are glad that we were able to meet your expectations. We hope that you will again use of hotel when you come back to Rochester. Sincerely, Laroy Burgess General Manager More 

Niagara Falls, Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 19, 2014

We stayed at this hotel for a weekend in mid October. Front desk staff were efficient and friendly at check-in. The room was clean, but the traffic noise was loud, kept thinking the window was open. The heat/air conditioning unit was also loud as the fan came on and shut off all night long (it did muffle the street noise... More 

Was this review helpful? Yes
GMHIERochester, General Manager at Holiday Inn Express Rochester - Greece, responded to this review

Dear babyjane_9, Thank you for taking the time to review our hotel. We greatly appreciate your comments and will us them to help improve our product and serve. Have a great holiday season. Sincerely, Laroy Burgess General Manager More 

Fairfield, Connecticut
Top Contributor
157 reviews 157 reviews
26 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed November 2, 2014

Stayed here visiting my daughter at RIT. It wasn't that close by but Rochester isn't that big and it only took 20 min to get to RIT. By the t-shirts there were a lot of RIT people there for Brick City weekend. The hotel is a bit worn. The finish on the wood in the elevator is worn away in... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Rochester - Greece, responded to this review

Dear SMPerle, Thank you for your review regarding your recent stay. It's nice to hear that you appreciate the level of staff service and enjoyed breakfast. We strive everyday to create special experiences to our guests and we are sorry if we did not manage this for your stay. Please allow me to apologize for the inconvenience you may have... More 

Whitefish, Montana
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 30, 2014

I had to make a quick, last minute reservation in Rochester NY for a business trip and selected the Holiday Inn express in Greece, NY (a suburb of Rochester on the NW side). It was convenient, clean and the staff was friendly and helpful. The Breakfast the next morning was as expected and experienced at other HI Express properties as... More 

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GMHIERochester, General Manager at Holiday Inn Express Rochester - Greece, responded to this review

Dear MontanaMike2013, Thank you for taking time to review our hotel. We greatly appreciate your business and hope that you again consider stay at another of our Holiday Inn Express' Sincerely Laroy Burgess General Manager More 

Westfield, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 25, 2014

I stay in a lot of IHG hotels especially Holiday Inns and Holiday Inn Express. This hotel is very conveniently located at the RT. 104 exit of the I390. It has adequate parking. It is a three story hotel with an elevator. I stayed three nights. I arrived and was immediately greeted by a clerk who had me checked in... More 

Was this review helpful? Yes
GMHIERochester, General Manager at Holiday Inn Express Rochester - Greece, responded to this review

Dear Michael H, Thank you for staying with us on your recent visit to Rochester. We greatly appreciate your business. I am sorry about the turkey sausage for breakfast but that is a new standard of our healthy breakfast options. I will see that your comments are passed along to our culinary team. We hope to see you again when... More 

Marion, Ohio
Top Contributor
83 reviews 83 reviews
50 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed September 22, 2014

The Hotel was easy to find right off the highway. Lots of restaurants around.This property needs help. We were placed in the handicapped room because the hotel was full. The room seem very small. The hotel was easy to find and there are restaurants near by. The bed was a full size bed. There was a couch in the room.... More 

Was this review helpful? Yes
GMHIERochester, General Manager at Holiday Inn Express Rochester - Greece, responded to this review

Dear tig2811, I am sorry that we were not able to meet your expectations. We greatly appreciate you letting us know where we need to improve. The item that you referred to "sticking out of the wall" was a carbon monoxide detector. They are required by law and for good reason your safety, in all guest rooms that are on... More 

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