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Quality Inn Rochester Airport

3.0 of 5 1273 Chili Avenue, Rochester, NY 14624
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Quality Inn Rochester Airport
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Quality Inn Rochester Airport
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111 reviews from our community

Traveler rating
    22
    40
    27
    14
    8
See reviews for
33
16
13
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Dryden, New York
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 6, 2014

We stayed last night and this morning has a breakfast at 5:00 am, parked my car in the front of the hotel where it will stay for two weeks, under some street lights, and got a ride to the airport. The room was not fancy, but clean and filled the bill fine. Saved me a 3 am drive from my... More 

Was this review helpful? Yes
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Guest, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. We truly appreciate the wonderful comments and are happy to be part of making your trip a breeze, while saving you a few of those hard earned dollars. Your feedback is very important to us and we can assure you... More 

1 review
4 of 5 stars Reviewed November 2, 2014

This was a great place if you aren't staying for an extended period of time. The lady at the front desk was an absolute sweetheart and was very accommodating. The room was in excellent condition though slightly out-dated. The bed was comfortable and room clean. Had a great night of sleep and a decent breakfast to top it off in... More 

Was this review helpful? Yes
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Emily, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Elmira, New York
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 27, 2014

We stayed at the hotel as we were flying out early and we could leave our car. We checked in. Went to our room. I couldn't believe this room it had not been cleaned hair on tub, dust all over. It had bobby pins at the headboard on floor that had been there quite sometime..... They gave us another room... More 

Was this review helpful? Yes
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Tammy, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 10, 2014

Great price, super comfy bed Fantastic Breakfast with several healthy options, fruit, yogurt, hard boiled eggs! Free parking airport shuttle I will stay here again Towels old but clean Front desk very nice Great location Plenty of ice & vending

Was this review helpful? Yes
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Guest, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. I appreciate your wonderful comments and will share these with my staff. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for... More 

New Orleans, Louisiana
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 29, 2014

I recently stayed at this hotel. It was very clean and if I drove had very ampple parking. The staff was very friendly and helpful. Everything was in place and the heater was working well. It was in a quiet location even being close to the airport. There was a breakfast area in the morning and was also good. The... More 

Was this review helpful? Yes
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Jim, Thank you for taking the time to complete our online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 4, 2014

The lobby, meeting and breakfast areas have been updated and are well-kept. Plentiful free breakfast. I think the hours were 4:30-10:00 and there was always hot, fresh food out no matter when we were there (and the hotel was full of teenagers!) Helpful, friendly lobby and housekeeping staff. While housekeeping is trying, the rooms are in desperate need of tlc.... More 

Was this review helpful? Yes 1
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Guest, Thank you for taking the time to complete the online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Oneida, New York
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed August 21, 2014

This hotel is right near the airport and was a great help in getting us to the airport very early in the morning. The room was clean but nothing special. This was fine as we were just staying there to get to the airport at the crack of dawn. However, we had an incident in our hotel room in the... More 

Was this review helpful? Yes 1
Cortland, New York
Contributor
11 reviews 11 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 17, 2014

The place offers a park and fly feature which worked out really well. They shuttled us to and from the airport and that was a positive experience. They had a very nice breakfast even at 4:00 am. Unfortunately this is where the good review ends! The rooms were awful... Hair in the drains, ripped carpets and mold on the walls.... More 

Was this review helpful? Yes
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Guest, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for the event that you and your family were subjected to while you were leaving, please understand that this type of incident is an isolated one and beyond our... More 

2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 13, 2014

We went on a group bus trip and stayed there for one night. Initially the room was pretty large and tidy. The mattresses were extremely comfortable therefor I could not wait to jump into bed. BUT, once the covers were pulled back to get ready for bed there was a huge live tick next to my pillow. Had to strip... More 

Was this review helpful? Yes 1
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Guest, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Littleton
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 5, 2014 via mobile

Arrived late to a "non-smoking" room that smelled like a stale ash tray. The worst part was we called ahead and were told a rollaway/cot was available to accommodate our 2 adults and 3 teenagers. Even upon arrival the lady at front desk said they'd bring the cot right down. Some time later a new desk person called the room... More 

Was this review helpful? Yes 1
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Guest, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I do apologize that we were remiss with not providing a cot, as this is not acceptable. Also, a rude attitude is something... More 

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Additional Information about Quality Inn Rochester Airport

Address: 1273 Chili Avenue, Rochester, NY 14624
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Inn Rochester Airport 3*
Number of rooms: 155
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Also Known As:
Quality Inn Rochester Airport Hotel Rochester
Rochester Quality Inn

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