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Quality Inn Rochester Airport

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1273 Chili Avenue, Rochester, NY 14624
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Quality Inn Rochester Airport
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Quality Inn Rochester Airport
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116 reviews from our community

Traveler rating
    23
    40
    29
    14
    10
See reviews for
33
19
13
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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    (116)
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    (18)
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Buford
1 review
3 of 5 stars Reviewed 3 weeks ago

Last week me and my mom stayed in a 2 bed hotel room. The lobby was nice although it smelled like smoke (the owner/manger smokes). The room didn't have a pleasant smell either. but the room was clean! the heat worked amazingly!! the wall between rooms are very thing. my last night staying here I heard the neighbors having sex,... More 

Was this review helpful? Yes
Gloversville, New York
1 review
1 of 5 stars Reviewed January 26, 2015

The first thing that strikes you as you enter the lobby is the overwhelming smell of ammonia and it goes downhill from there. Our room was at the rear of the hotel with a wonderful view of the railroad tracks. The exterior doors were all inoperable so every guest at the hotel had to enter and exit from the lobby... More 

Was this review helpful? Yes
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Tom, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I appreciate you sharing your experience with us. We are beginning an upgrade program for the hotel and I believe that the improvement... More 

Fairport, New York
Contributor
15 reviews 15 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 23, 2015

What can I say? It's an airport Quality Inn. Not a place for your honeymoon, but for a decent room and bed near the airport, you can do a lot worse. Our room was clean, well appointed and included a refrigerator. Nice TV, but no in-room movies. They have a park and fly package, but we didn't know that when... More 

Was this review helpful? Yes
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Michael, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed January 21, 2015

Working at a hotel I always tend to have high expectations whenever I stay at another property. This hotel was more than accommodating and even smelled wonderful as you walk down the hallway to your room. Some of the carpets seem new but others look sort of dated as well as there being signs for a vending machine that led... More 

Was this review helpful? Yes
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Michael, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. I am pleased to share with you that we are starting an upgrade program, which does include replacing the corridor carpet. I believe that you will find these improvements will enhance your next stay. Your feedback is very important to... More 

Penn Yan, New York
Top Contributor
53 reviews 53 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed January 18, 2015

Hotel, room, breakfast and front desk were nice enough but when the heat hasn't been turned on in your room (at least for 24 hours) and it's zero degrees outside, it makes for an extremely unpleasant experience. We checked in at approximately 7:30 PM and entered a room that was as far away from the front desk as you could... More 

Was this review helpful? Yes 1
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. It is my pleasure to share with you that we have started renovating the hotel and will be finished toward the end... More 

Dryden, New York
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 6, 2014

We stayed last night and this morning has a breakfast at 5:00 am, parked my car in the front of the hotel where it will stay for two weeks, under some street lights, and got a ride to the airport. The room was not fancy, but clean and filled the bill fine. Saved me a 3 am drive from my... More 

Was this review helpful? Yes
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Guest, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. We truly appreciate the wonderful comments and are happy to be part of making your trip a breeze, while saving you a few of those hard earned dollars. Your feedback is very important to us and we can assure you... More 

1 review
4 of 5 stars Reviewed November 2, 2014

This was a great place if you aren't staying for an extended period of time. The lady at the front desk was an absolute sweetheart and was very accommodating. The room was in excellent condition though slightly out-dated. The bed was comfortable and room clean. Had a great night of sleep and a decent breakfast to top it off in... More 

Was this review helpful? Yes
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Emily, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Elmira, New York
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 27, 2014

We stayed at the hotel as we were flying out early and we could leave our car. We checked in. Went to our room. I couldn't believe this room it had not been cleaned hair on tub, dust all over. It had bobby pins at the headboard on floor that had been there quite sometime..... They gave us another room... More 

Was this review helpful? Yes
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Tammy, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 10, 2014

Great price, super comfy bed Fantastic Breakfast with several healthy options, fruit, yogurt, hard boiled eggs! Free parking airport shuttle I will stay here again Towels old but clean Front desk very nice Great location Plenty of ice & vending

Was this review helpful? Yes
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Guest, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. I appreciate your wonderful comments and will share these with my staff. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for... More 

New Orleans, Louisiana
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 29, 2014

I recently stayed at this hotel. It was very clean and if I drove had very ampple parking. The staff was very friendly and helpful. Everything was in place and the heater was working well. It was in a quiet location even being close to the airport. There was a breakfast area in the morning and was also good. The... More 

Was this review helpful? Yes
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Jim, Thank you for taking the time to complete our online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

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