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Quality Inn Rochester Airport

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1273 Chili Avenue, Rochester, NY 14624
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Quality Inn Rochester Airport
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Quality Inn Rochester Airport
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120 reviews from our community

Traveler rating
    23
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    30
    15
    12
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33
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29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Port Jervis, New York
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at this hotel for one night prior to a flight out of the Rochester airport. The neighborhood is a little sketchy. The staff was pleasant and effective. The room and hotel are dated. There is no elevator so we had to carry our suitcases up a long flight of stairs. The room seemed clean, we weren't there long.... More 

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Hamilton, Canada
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

We were attending a movie festival and stayed for 3 nights. The only positive thing was the woman at the reception desk -- she was nice. Now the negative. The room was at the back of the hotel. It was a major trek and requires you to walk down long shabby poorly lit halls smelling strongly of cigarette smoke. At... More 

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Travelers are raving about these Rochester hotels

Waterloo, New York
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The only reason for 2 stars is the staff. Otherwise, the place is dated (doesn't even have auto open doors in front) it smells old, musty and like smoke. The room was questionable .... Seems like they are taking advantage of the location to the airport (5mins). Won't stay there again unless its

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El Paso, Texas
Contributor
15 reviews 15 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 15, 2015

I reserved a king room through Choice mobile app on my phone. When I checked in I was told they were renovating and all that was available was a 2 bed room. I told the check in person that I had some work to do and was there room for my laptop and printer? Yes, there was room, barely. The... More 

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Buford
1 review
3 of 5 stars Reviewed March 3, 2015

Last week me and my mom stayed in a 2 bed hotel room. The lobby was nice although it smelled like smoke (the owner/manger smokes). The room didn't have a pleasant smell either. but the room was clean! the heat worked amazingly!! the wall between rooms are very thing. my last night staying here I heard the neighbors having sex,... More 

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Gloversville, New York
1 review
1 of 5 stars Reviewed January 26, 2015

The first thing that strikes you as you enter the lobby is the overwhelming smell of ammonia and it goes downhill from there. Our room was at the rear of the hotel with a wonderful view of the railroad tracks. The exterior doors were all inoperable so every guest at the hotel had to enter and exit from the lobby... More 

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Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Tom, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I appreciate you sharing your experience with us. We are beginning an upgrade program for the hotel and I believe that the improvement... More 

Fairport, New York
Contributor
15 reviews 15 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 23, 2015

What can I say? It's an airport Quality Inn. Not a place for your honeymoon, but for a decent room and bed near the airport, you can do a lot worse. Our room was clean, well appointed and included a refrigerator. Nice TV, but no in-room movies. They have a park and fly package, but we didn't know that when... More 

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Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Michael, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed January 21, 2015

Working at a hotel I always tend to have high expectations whenever I stay at another property. This hotel was more than accommodating and even smelled wonderful as you walk down the hallway to your room. Some of the carpets seem new but others look sort of dated as well as there being signs for a vending machine that led... More 

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Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Michael, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. I am pleased to share with you that we are starting an upgrade program, which does include replacing the corridor carpet. I believe that you will find these improvements will enhance your next stay. Your feedback is very important to... More 

Penn Yan, New York
Top Contributor
54 reviews 54 reviews
13 hotel reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed January 18, 2015

Hotel, room, breakfast and front desk were nice enough but when the heat hasn't been turned on in your room (at least for 24 hours) and it's zero degrees outside, it makes for an extremely unpleasant experience. We checked in at approximately 7:30 PM and entered a room that was as far away from the front desk as you could... More 

Was this review helpful? Yes 1
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. It is my pleasure to share with you that we have started renovating the hotel and will be finished toward the end... More 

Dryden, New York
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 6, 2014

We stayed last night and this morning has a breakfast at 5:00 am, parked my car in the front of the hotel where it will stay for two weeks, under some street lights, and got a ride to the airport. The room was not fancy, but clean and filled the bill fine. Saved me a 3 am drive from my... More 

Was this review helpful? Yes
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Guest, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. We truly appreciate the wonderful comments and are happy to be part of making your trip a breeze, while saving you a few of those hard earned dollars. Your feedback is very important to us and we can assure you... More 

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