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All 30 Rochester hotels

Quality Inn Rochester Airport

3.0 of 5 Hotel   |   1273 Chili Avenue, Rochester, NY 14624
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Quality Inn Rochester Airport
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57%
Ranked #25 of 30 hotels in Rochester
A recent review
3 of 5 stars reviewed 4 days ago
Bets792 Cortland, New York
  • Overview
  • Reviews (104)
  • Photos (22)
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104 people have reviewed this hotel

Traveler rating
    21
    37
    26
    13
    7
See reviews for
31
14
13
26
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
Cortland, New York
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The place offers a park and fly feature which worked out really well. They shuttled us to and from the airport and that was a positive experience. They had a very nice breakfast even at 4:00 am. Unfortunately this is where the good review ends! The rooms were awful... Hair in the drains, ripped carpets and mold on the walls.... More

Was this review helpful? Yes
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Guest, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for the event that you and your family were subjected to while you were leaving, please understand that this type of incident is an isolated one and beyond our... More

2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

We went on a group bus trip and stayed there for one night. Initially the room was pretty large and tidy. The mattresses were extremely comfortable therefor I could not wait to jump into bed. BUT, once the covers were pulled back to get ready for bed there was a huge live tick next to my pillow. Had to strip... More

Was this review helpful? Yes 1
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Guest, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More

Littleton
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

Arrived late to a "non-smoking" room that smelled like a stale ash tray. The worst part was we called ahead and were told a rollaway/cot was available to accommodate our 2 adults and 3 teenagers. Even upon arrival the lady at front desk said they'd bring the cot right down. Some time later a new desk person called the room... More

Was this review helpful? Yes 1
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Guest, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I do apologize that we were remiss with not providing a cot, as this is not acceptable. Also, a rude attitude is something... More

Toronto, Canada
Contributor
19 reviews 19 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here on July 26, 2014. The premises is older and needs a refresh. The room was satisfactory. I personalty don't like have the bathroom sink area separate from the toilet and shower. The bed was comfortable. The breakfast area is big with a good assortment of hot and cold items. A negative was that two cars (one parked... More

Was this review helpful? Yes
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Manny, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I do apologize that we were remiss about sharing the hotel features and amenities with you, as we do have an outdoor swimming... More

buffalo ny
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here overnight as I was visiting friends in the Rochester area and did not feel like driving back to Buffalo NY at night so picked this hotel as it was close to interstate and had availability. For the price paid it was of decent quality with the no frills of fancy hotels and the complimentary breakfast was basic... More

Was this review helpful? Yes
Pittsburgh, Pennsylvania
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 9, 2014

This hotel is a two out five star hotel. It is older and definitely needs updating. It is semi-clean. The sheets and towels were clean but everything else needs a good thorough cleaning. For instance, there was a thick layer of dust on the phone. We had a microwave and refrigerator in our room which was nice. They provided breakfast.... More

Was this review helpful? Yes
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Traveler, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More

Manistee, Michigan
Top Contributor
52 reviews 52 reviews
23 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed June 2, 2014

We stayed here, lured in by an add for a good discount in one of the pamphlets you see at the rest area on the turnpike. We were leery of the small print so called and the person at the desk said they would honor the discount for the night's stay. We went a little out of the way to... More

Was this review helpful? Yes 1
Dawn R, Manager at Quality Inn Rochester Airport, responded to this review

Dear Guest, Thank you for taking the time to share your experience regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I assure you that I have addressed the difficulties you experienced when presenting the Hotel Coupon with the Guest Service staff. Your satisfaction is... More

Cortland, NY
Top Contributor
103 reviews 103 reviews
35 hotel reviews
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed April 26, 2014

We stayed at the Quality Inn recently on both ends of a one week vacation. When we checked in Dawn was at the desk, and she is one of the warmest, nicest people. She quickly checked us in, then sent us to our room. The hotel is somewhat strangely designed as we had to drive all the way around to... More

Was this review helpful? Yes
Dawn R, Manager at Quality Inn Rochester Airport, responded to this review

Dear Laural, Thank you for taking the time to write a review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Dawn... More

Hollywood, Florida
Top Contributor
72 reviews 72 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed March 15, 2014

I needed to stay by the airport, but was not gong to be spending much time in the room, so I was not interested in shelling out a large amount for a room. This was basic Quality Inn, about a 5/10 overall. The front desk people were pleasant, but the rooms were a little dingy, not dirty, just kind of... More

Was this review helpful? Yes
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Guest, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I appreciate you bringing the lack of ample lighting, as this will allow me to address and correct this. Your satisfaction is important... More

Rochester, New York
Top Contributor
219 reviews 219 reviews
36 hotel reviews
114 helpful votes 114 helpful votes
3 of 5 stars Reviewed March 4, 2014

Not a three star but a definite 2.5. It was the Ramada in another life and could use some obvious updating. This location served its purpose as it was close to the airport, offered a great breakfast and stay and park option that was affordable for the week I was on vacation. The shuttle driver was very helplful and courteous.... More

Was this review helpful? Yes 1
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Guest, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I do appreciate you sharing the positive comment about the staff and shuttle service. Your satisfaction is important to us and we will... More

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Additional Information about Quality Inn Rochester Airport

Address: 1273 Chili Avenue, Rochester, NY 14624
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Inn Rochester Airport 3*
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Also Known As:
Quality Inn Rochester Airport Hotel Rochester
Rochester Quality Inn

22 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Experience the ultimate in affordability and comfort at the Quality Inn Rochester Airport. Charming and conveniently located, our uniquely mid-scale hotel in Rochester, NY offers a blend of amenities and accommodations that are both family-friendly and corporate ready. Guests of our hotel enjoy a wide range of helpful amenities, including free airport shuttle, complimentary full American Breakfast, outdoor pool, fitness center, on-site laundry facilities, meeting facilities and a well-equipped computer center. Free high-speed wireless Internet is also provided throughout our hotel, so you're always connected. ... more   less 
Number of rooms
155

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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