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All 30 Rochester hotels

Quality Inn Rochester Airport

3.0 of 5 Hotel   |   1273 Chili Avenue, Rochester, NY 14624
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56%
Ranked #25 of 30 Hotels in Rochester
A recent review
3 of 5 stars reviewed 2 weeks ago
auntcrazylady
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106 reviews from our community

Traveler rating
    21
    37
    27
    14
    7
See reviews for
32
14
13
26
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The lobby, meeting and breakfast areas have been updated and are well-kept. Plentiful free breakfast. I think the hours were 4:30-10:00 and there was always hot, fresh food out no matter when we were there (and the hotel was full of teenagers!) Helpful, friendly lobby and housekeeping staff. While housekeeping is trying, the rooms are in desperate need of tlc.... More

Was this review helpful? Yes
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Guest, Thank you for taking the time to complete the online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More

Oneida, New York
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel is right near the airport and was a great help in getting us to the airport very early in the morning. The room was clean but nothing special. This was fine as we were just staying there to get to the airport at the crack of dawn. However, we had an incident in our hotel room in the... More

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Cortland, New York
Contributor
11 reviews 11 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The place offers a park and fly feature which worked out really well. They shuttled us to and from the airport and that was a positive experience. They had a very nice breakfast even at 4:00 am. Unfortunately this is where the good review ends! The rooms were awful... Hair in the drains, ripped carpets and mold on the walls.... More

Was this review helpful? Yes
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Guest, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for the event that you and your family were subjected to while you were leaving, please understand that this type of incident is an isolated one and beyond our... More

2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 13, 2014

We went on a group bus trip and stayed there for one night. Initially the room was pretty large and tidy. The mattresses were extremely comfortable therefor I could not wait to jump into bed. BUT, once the covers were pulled back to get ready for bed there was a huge live tick next to my pillow. Had to strip... More

Was this review helpful? Yes 1
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Guest, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More

Littleton
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 5, 2014 via mobile

Arrived late to a "non-smoking" room that smelled like a stale ash tray. The worst part was we called ahead and were told a rollaway/cot was available to accommodate our 2 adults and 3 teenagers. Even upon arrival the lady at front desk said they'd bring the cot right down. Some time later a new desk person called the room... More

Was this review helpful? Yes 1
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Guest, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I do apologize that we were remiss with not providing a cot, as this is not acceptable. Also, a rude attitude is something... More

Toronto, Canada
Contributor
19 reviews 19 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 28, 2014

We stayed here on July 26, 2014. The premises is older and needs a refresh. The room was satisfactory. I personalty don't like have the bathroom sink area separate from the toilet and shower. The bed was comfortable. The breakfast area is big with a good assortment of hot and cold items. A negative was that two cars (one parked... More

Was this review helpful? Yes
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Manny, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I do apologize that we were remiss about sharing the hotel features and amenities with you, as we do have an outdoor swimming... More

buffalo ny
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 18, 2014

I stayed here overnight as I was visiting friends in the Rochester area and did not feel like driving back to Buffalo NY at night so picked this hotel as it was close to interstate and had availability. For the price paid it was of decent quality with the no frills of fancy hotels and the complimentary breakfast was basic... More

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Pittsburgh, Pennsylvania
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 9, 2014

This hotel is a two out five star hotel. It is older and definitely needs updating. It is semi-clean. The sheets and towels were clean but everything else needs a good thorough cleaning. For instance, there was a thick layer of dust on the phone. We had a microwave and refrigerator in our room which was nice. They provided breakfast.... More

Was this review helpful? Yes
Dawn R, General Manager at Quality Inn Rochester Airport, responded to this review

Dear Traveler, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More

Manistee, Michigan
Top Contributor
52 reviews 52 reviews
23 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed June 2, 2014

We stayed here, lured in by an add for a good discount in one of the pamphlets you see at the rest area on the turnpike. We were leery of the small print so called and the person at the desk said they would honor the discount for the night's stay. We went a little out of the way to... More

Was this review helpful? Yes 1
Dawn R, Manager at Quality Inn Rochester Airport, responded to this review

Dear Guest, Thank you for taking the time to share your experience regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I assure you that I have addressed the difficulties you experienced when presenting the Hotel Coupon with the Guest Service staff. Your satisfaction is... More

Cortland, NY
Top Contributor
113 reviews 113 reviews
35 hotel reviews
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed April 26, 2014

We stayed at the Quality Inn recently on both ends of a one week vacation. When we checked in Dawn was at the desk, and she is one of the warmest, nicest people. She quickly checked us in, then sent us to our room. The hotel is somewhat strangely designed as we had to drive all the way around to... More

Was this review helpful? Yes
Dawn R, Manager at Quality Inn Rochester Airport, responded to this review

Dear Laural, Thank you for taking the time to write a review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Dawn... More

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Additional Information about Quality Inn Rochester Airport

Address: 1273 Chili Avenue, Rochester, NY 14624
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Inn Rochester Airport 3*
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Also Known As:
Quality Inn Rochester Airport Hotel Rochester
Rochester Quality Inn

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