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Inn On Broadway

Certificate of Excellence
3.5 of 5
26 Broadway, Rochester, NY 14607
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102 reviews from our community

Traveler rating
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    20
    14
    2
    1
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44
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Potomac, Maryland
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have stayed here several times and have never been disappointed. The staff is wonderful, the rooms are comfortable and quiet (except for the nearly church's hourly chimes), and the hotel boasts a wonderful restaurant with exceptional food. The toiletries provided with the room are very pleasing. I look forward to my next stay.

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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed just one night for stopover in Rochester. Whilst Rochester isn't my favourite place this hotel was outstanding. Beautiful building well furnished in antique style. The room was huge and bed enormous. Very clean. Tea and coffee making facilities in the room. Staff were very polite and attentive. We ordered room service and the food was superb. Fresh and well... More 

Was this review helpful? Yes 1
Rochester, New York
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed for 2 nights on a local but romantic getaway. We booked a deluxe room with a hot tub. The room was pretty, spacious, and clean. Housekeeping staff was friendly and helpful. However, the front desk, valet, and restaurant staff have a lot to learn about being high-quality staff at a supposedly high-quality hotel. We were greeted indifferently by... More 

Was this review helpful? Yes 1
Burlington, Ontario
Contributor
15 reviews 15 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 16, 2015

My friend and I stayed here on Saturday, February 14th. We are from Ontario and travelled to Rochester for a concert. This hotel is amazing in every way. The service was fantastic. Quick check-in, friendly staff and a fantastic restaurant (separate review). Our room was a deluxe queen bed on the fourth floor. Very cute. The bed was super comfy... More 

Was this review helpful? Yes 1
Webster, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 16, 2015

Stayed one night at the Inn on Broadway and for the most part the hotel was fine. Arrived a little after 3pm to find that my room was still not ready even though we could check in at 3pm. We had a deluxe room which was large and loved the fireplace. We would have liked to have had one more... More 

Was this review helpful? Yes 4
Alfred, New York
Top Contributor
76 reviews 76 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed February 15, 2015

The good: We enjoyed our stay and would stay here again, but we are also not dying to stay here again. The bed was very comfortable and the room was nice and spacious. The not so good: There was nothing horrible, but a few annoyances: at night there was only valet parking when we returned so our car was parked... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 13, 2015 via mobile

Everything about this stay was great. The lady at the front desk cat I think her name was, went out of her way to make us feel welcomed and comfortable. The luxury room was amazing and just as beautiful and new as the pics. Would definitely recommend!

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 15, 2014

I recently traveled to Rochester for business and fell in love with this hotel as soon as I walked in. I will agree with another reviewer that the parking lot made me a bit nervous at night, but everything else was fantastic. The lobby was so charming and I wish I had had a reason to sit there a bit!... More 

Was this review helpful? Yes 1
Connecticut
Contributor
11 reviews 11 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 26, 2014

Decided to try the Inn on Broadway based upon the many excellent reviews but was sadly disappointed. The common area and restaurant are lovely but unfortunately the room paled in comparison. I opted for the less expensive traditional room and found it to be very cramped with a barebones bathroom in need of updating. Perhaps the deluxe rooms are better... More 

Was this review helpful? Yes 3
Chatham, United Kingdom
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 28, 2014

The plus points were the room was large, comfortable with very tasteful furnishings. The staff were also very pleasant and helpful. The marking I have given was largely determined by the price we paid which seemed quite high. The bathroom facilities with multiple shower heads and a well lit external sink were first class. They were however spoiled by a... More 

Was this review helpful? Yes 3
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