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BEST WESTERN Rochester Marketplace Inn

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940 Jefferson Road, Rochester, NY 14623
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BEST WESTERN Rochester Marketplace Inn
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BEST WESTERN Rochester Marketplace Inn
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231 reviews from our community

Traveler rating
    65
    78
    45
    25
    18
See reviews for
96
42
19
47
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Buffalo, Ny
Contributor
17 reviews 17 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars NEW

The hotel is very clean and well maintained. The price value is very good compared to other hotels in the area. On Monday through Thursday you'll get a meal ticket for a nice buffet at a nearby restaurant. There's a great BBQ joint right next door and a shopping mall just a mile or two away. I highly recommend the... More 

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Brampton, Canada
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed at this Best Western in the past a lot and my stay this time was wonderful the staff went well beyond their jobs the room was very clean it was just a great experience all around and I will definitely be staying there every time I visit Rochester, Ny....

Review collected in partnership with Best Western

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Toronto, Canada
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

I just needed a place to stay, one night did not spend much time in the hotel. This was decent value. Room was clean, quiet, hotel staff were friendly. The continental breakfast was ok, the eggs seemed unnatural. Not a vacation hotel in my opinion, but good for an overnight stay.

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Toronto, Canada
1 review
5 of 5 stars Reviewed 1 week ago

We had 6 families (all with young children) staying at this hotel. Most of the rooms were really comfortable though our friend had some toilet issues while their room smelled like smoke. It was comfortable and the breakfast was really reasonable (with sausages/bacon/eggs) in addition to the cold(er) items. There was a waffle machine though I found out the machine... More 

Review collected in partnership with Best Western

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Toronto, Canada
1 review
5 of 5 stars Reviewed 1 week ago

We have stayed here several times in the past and each time, we are very pleased with the hotel and staff at the Best Western Marketplace in Rochester. This Valentine’s Day, we check in the hotel in the early afternoon. The front desk staff is very friendly and provides us with all the necessary information about the location of room,... More 

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Ballston Lake, New York
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

So the room smelled terrible. I mentioned it to the front desk in the morning. He did offer to change our room, but only if we did it before a certain time or the housekeeping staff would go home. We were leaving for an event, so we had no possible way to pack all our stuff up and change rooms... More 

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I got a great deal but it wasn't worth it. I had to wash clothes and tried using the dryer 3 times for the same clothes. If I had known the dryer was broken I wouldn't have washed to begin with. And to make things worse I called the main desk. No one answered. So I went down and told... More 

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Contributor
13 reviews 13 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We had 332 which is a king with a whirlpool tub. It was the last room in the hall on the top floor which was nice. Bed was great, room was great and service was good. The price was reasonable and I was very happy that the hotel made a deal with Bugaboo Creek Steakhouse across the street. 20% off... More 

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Potsdam
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel has an excellent location near the Rochester airport, suburban shopping, and many restaurants. The staff is friendly and helpful, there is a great breakfast; and, several nights a week, there is a complimentary evening meal and beverage!

Review collected in partnership with Best Western

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James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Dear Ray, Thank you so much for the kind words and taking the time to share about our stay. I am happy to hear that you enjoyed everything that we exceeded your expectations. I am excited to share your feedback with the staff and we all look forward to seeing you the next time you are in Rochester. Thank you! More 

New York City, New York
Top Contributor
74 reviews 74 reviews
12 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I booked here through a thrid party seller of discounted hotel rooms. The feedback on their site was that the bathrooms were very very small; indeed they were. Fortunately we were here for only 2 nights and only used the room for sleeping and a shower. The bathroom is one of those where the sink and mirror are outside of... More 

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James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Dear Guest, Thank you so much for taking the time to comment about your stay with us. I am sorry to hear that the size of the room was not to your standards. If you are ever in the area again and would like to stay with us please ask one of our Front Desk about our larger rooms. However... More 

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Additional Information about BEST WESTERN Rochester Marketplace Inn

Address: 940 Jefferson Road, Rochester, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Rochester Marketplace Inn 2.5*
Number of rooms: 101
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Also Known As:
Best Western Marketplace Hotel Rochester
Best Western Rochester
Rochester Best Western
Hotel Style:
#9 Business Hotel in Rochester

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