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All 29 Rochester hotels

BEST WESTERN Rochester Marketplace Inn

2.5 of 5 Hotel   |   940 Jefferson Road, Rochester, NY 14623
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60%
Ranked #19 of 29 hotels in Rochester
A recent review
4 of 5 stars reviewed 3 weeks ago
pawley Jamestown NY
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  • Reviews (171)
  • Photos (42)
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  • Room tips (22)
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171 people have reviewed this hotel

Traveler rating
    47
    52
    35
    22
    15
See reviews for
68
31
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37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Jamestown NY
Top Contributor
50 reviews 50 reviews
28 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

There are some hotels that don't do everything right, have a few obvious drawbacks, but you love them anyway. This hotel is one of those for me. Of course the rooms are clean and decently appointed and the rates are competitive. But there is a nice feeling to the place that brings me back. There are always considerate people checking... More

Was this review helpful? Yes 1
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Dear Pawley, Thank you very much for the kind words about our location and hotel. We are all happy to hear that you enjoy your time with us each time you stay. I will be happy to share the kind comments with the team. It is our guest's feedback that helps us improve and offer the best service possible, thank... More

Canon City, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 16, 2014

There was hairs in the bathtub, trash ( beer caps ) between bed and nightstand. Bathroom vent was dirty, bathroom floor corners filthy. Breakfast was fine. afternoon check in staff could use some training (Victoria) .I would not stay there again.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Dear Howard, I would like to apologize for the things you ave experienced at our property on behalf of myself and the entire team I would like to take this time to express how sorry we are for everything, it is not something that we except. If you would like to discuss the issue further please feel free to contact... More

Buffalo, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 14, 2014

This was an excellent hotel; if you have insomnia and enjoy folk dancing, come to this hotel. It is reasonable priced. It is also near many wonderful places, like Barnes and Noble, and a public library, and the Rochester Institute of Technology if you are a student. In addition, it also has a computer on the first floor, and an... More

Review collected in partnership with Best Western

Was this review helpful? Yes 2
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Dear Michael, Thank you for taking the time to write us a review about your stay, I agree that the area is a great location for whatever your style. There is so much to see and do while in the area, I hope you get the opportunity to come back to the area for another trip. I know the staff... More

green valley, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 11, 2014

Enjoyed our stay at this Hotel, the fact that they offered a free dinner as well as a free breakfast made it a well worth stop. We travel across country every summer to visit family, and always try tto stay at a Best Western.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Dear Margaret, I am thrilled to hear you had such a wonderful stay at our hotel-the team and I always enjoy our guest's feedback. I am very excited to share you comments with them tomorrow. I look forward to welcoming you back on your next Rochester visit. More

Sarnia, Canada
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 4, 2014

Hotel staff was extremely helpful and so very accomodating. Our room was a little on the small side but very clean and for just one night it was fine for 3 adults. We had 2 queen beds. The hair conditioner they provide was amazing! I would love to know what it is cause I would like to buy some. The... More

Was this review helpful? Yes
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Marisa, Thank you so much for your kind words, I am happy to hear that you enjoyed your stay and our amenities. The conditioner we use is made by a company called Aquamer by Institute Swiss Amenities. Again thank you for taking the time to write a response, we look forward to seeing you the next time you are in... More

Nashville, Tennessee
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 3, 2014

Loved my stay here. Service at the desk was better than at hotels that cost three times as much. Truly a warm, clean, people driven hotel. The room was very clean, comfortable, and did the job beautifully. Loved it!

Was this review helpful? Yes
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Hello Chefdixie, I am so happy to hear that we were the perfect hotel for your travels, I am glad that the staff was pleasant and accommodating for you. I know that we all look forward to seeing you soon! Thank you for choosing the Best Western More

Poughkeepsie
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed June 3, 2014

Staff are attentive to your needs. hotel is kept clean and free dinner mon.-thurs is a great add Hotel is used by family of RIT students and traveling workers. Good Place to lay your head and get a good nights sleep

Review collected in partnership with Best Western

Was this review helpful? Yes
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Gerald, Thank you so much our taking the time to share about your stay with us, we were more then happy to have you as our guest. I will be happy to share your kind words with the entire team. We look forward to your next stay with us. Thank you More

New London, Connecticut
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 30, 2014

I stayed at this hotel because it had decent ratings and I got a really good price on it. I was happily surprised by the quality of the room and the little extras that came with this hotel. Free breakfast is always good, but they also give you a little welcome bag with snacks, as well as free dinner. I... More

Was this review helpful? Yes 1
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Jaclyn, Thank you so much for you kind words about the property and the staff, we are happy to hear that you enjoyed your time with us. I will be glad to share your comments with the team and we are all happy to hear you will be visiting us soon. We look forward to serving you and exceeding your... More

Contributor
11 reviews 11 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 28, 2014

The hotel has everything you'd expect from a Best Western. Breakfast was good. Cookies, coffee, tea and ice water with lemon are served all day. Front desk staff and shuttle driver were both super friendly. My only complaint was cleanliness. The top of bed headboard is not wiped and has dust all over. One of towels has yellow stain on... More

Was this review helpful? Yes
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Dear Guest, Thank you for your feedback, I would like to apologize for the issue that you encountered while staying with us. It is something that is not normal for us, I will be sharing your response with the team. I hope you will give us a second chance to making your next stay in Rochester the best please feel... More

Phoenix
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 27, 2014

This Best Western hotel did not increase their rates nearly as much as other hotels in the vicinity during RIT graduation weekend. We had 2 rooms and both were well maintained and the staff was friendly and helpful.

Review collected in partnership with Best Western

Was this review helpful? Yes
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Willard, Thank you for sharing your thoughts with us about your stay while in the area for RIT graduation. Graduations are always an exciting event and I am happy you were able to share that experience with us. We look forward to seeing you during your next visit to Rochester. Thank you! More

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Additional Information about BEST WESTERN Rochester Marketplace Inn

Address: 940 Jefferson Road, Rochester, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Rochester Marketplace Inn 2.5*
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Also Known As:
Best Western Marketplace Hotel Rochester
Best Western Rochester
Rochester Best Western

42 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style
#10 Business Hotel in Rochester
Hotel Class
Official Description (provided by the hotel)
The Best Western Rochester Marketplace is perfectly located in the "heart" of Rochester's shopping and restaurant district.We are minutes from all major highways and the Rochester International Airport. We offer plush accommodations featuring micro fridges, 40-inch flat panel televisions with DVD players, wired and wireless internet access, and a fabulous free hot full breakfast buffet for all our guests. We are minutes from the city center, convention district, and all major universities and corporations. Our staff will gladly shuttle you to any venue with in five miles of our property. Our staff looks forward to being your home away from home when visiting the Rochester New York area. ... more   less 
Number of rooms
101

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