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All 30 Rochester hotels

BEST WESTERN Rochester Marketplace Inn

2.5 of 5 Hotel   |   940 Jefferson Road, Rochester, NY 14623
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Ranked #15 of 30 Hotels in Rochester
A recent review
4 of 5 stars reviewed 2 weeks ago
Kay A New York City, New York
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195 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I booked the hotel for my parents staying in town for my wedding. We were very happy with the choice. The hotel is a walking distance to some good food selection, it is clean, comfortable, and quiet. The price is more than reasonable for the area and overall I would recommend it to anyone looking for a good place around... More

Was this review helpful? Yes 1
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Kay, Thank you very much for taking the time out of your day to provide us with your feedback about your stay at our property. I am very happy to hear that you enjoyed your time with us and congratulations on the wedding. I will be happy to share your nice feedback with the team, we all look forward to... More

Hamilton, Canada
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Convenient location to everything shopping. Enjoyed the great little breakfast too. I prefer the Best Western Plus locations but considering the price of our hotels in the area, this was a decent choice. I did leave my cell phone charger plugged into the wall and it didn't get turned in by housekeeping. I was left on hold for 9 minutes... More

Was this review helpful? Yes
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Diane Thank you so much for commenting about your stay with us I am happy to hear you enjoyed your time at the hotel and in the area. I will be happy to share your feedback with the team, I can relate to the love for sticky lips BBQ next door I tend to visit there a bit to much... More

sound beach, ny, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Overall very satisfied with our stay. has breakfast and dinner with your stay, we have used this hotel Best Western Rochester Marketplace Inn, Rochester, many times before. It's is top of the list for the price range of this type of hotel. JEFF

Review collected in partnership with Best Western

Was this review helpful? Yes
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Jeff Thank you so much for the kind words I am happy to hear that you stay with us on a regular basis and we continue to exceed your expectations. I will be happy to share you comments with the team and we all look forward to seeing you soon. Have a great day, safe travels and thank you for... More

Monroe, Michigan
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good: Bed comfortable. Room clean. Guest laundry (also clean). Conveniently located to restaurants and shopping. Staff very friendly and helpful. Bad: Furniture, even in the lobby looked battered. Bathroom very tight with the sink outside the tub/toilet area. Small sink counter area. Stuffy/musty smell (so many hotels have) in room. Elevator needs work. Indifferent: Hotel breakfast. Loved: Courtesy guest shuttle.

Was this review helpful? Yes
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Jeanette, Thank you so much for taking the time to comment about your stay with us, I am very happy to hear that the staff was great and that your room was clean. In regards to the look of the property I am happy to tell you that we have a remodel coming up this winter/spring that is going to... More

Philadelphia, Pennsylvania
Contributor
11 reviews 11 reviews
8 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

The hotel room has an unusual layout with a small sink outside the bathroom. However, this layout works if you are sharing the room: the sink is available if someone is using the bathroom. The "free" breakfast is typical for this price range and well executed. The price for this room is in the middle. It is not the cheapest... More

Was this review helpful? Yes
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Kev, Thank you for taking the time to share about out location and property. I am happy to hear that we met your expectations and the you had a great experience with the team. I will be happy to share the comments and kind words with the staff. Thank you for choosing the Best Western and we all look forward... More

elmira,ny
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed for a horse show . Our room was clean beds decent staff was excellent . Breakfast was okay . A good value for those who travel a lot . There are lots of restaurants and shopping near by something for everyone .

Was this review helpful? Yes 1
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Dear Guest, Thank you so much for taking the time to share your thoughts with us, I am happy to hear that you enjoyed your time at the location. I hope the horse show was as fun and exciting as it sounds, on behalf of the entire team we thank you for choosing us. We look forward to your next... More

Dallas, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Quite decent accomodations - Clean, well maintained only drawback we found was that the pillows were exceedingly soft. Cookies, coffee & lemonade available for most of the day in the lobby - nice touch

Review collected in partnership with Best Western

Was this review helpful? Yes 1
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Michael, Thank you for choosing our location for your lodging needs, I am very glad to hear that we met and exceeded some of your expectations. I will be glad to share the review with the team as they work very hard to ensure that everyone enjoys a clean and well maintained room. I thank you for taking the time... More

Marcy, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

One of the best Best Western Hotels that we have stayed in. Staff was extremely helpful & pleasant. Breakfast was good and the room was comfortable & spotless. Used our points to pay for the room and was even given an upgrade to a jacuzzi room since they had no pool or hot tub on site.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Allan, Thank you for the kind words about your stay, I always enjoy reading about how the team exceeded your expectations. I am also very happy to hear that you were able to take advantage of our points system and use them for a free night. I do apologize that you had not realized that we did not have a... More

Venice, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel staff was courteous and friendly. They were also helpful directions and my questions about the area and my account. This hotel is affordable for the average business or personal overnight guest. I would stay here again if in the area.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Dennis Thank you so much for taking the time to give us your feedback about the property and your stay. I am very happy to hear that you enjoyed your time with us and I am excited to share you kind words with the team. We look forward to seeing you again the next time you are in Rochester on... More

Franklin,PA, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great value for the experience you will receive with this hotel. I have stayed here on numerous occasions. The staff is fantastic and the hotel itself is in good condition. They offer a decent breakfest and dinner. Well worth the price. I would tell anyone to stay at this hotel

Review collected in partnership with Best Western

Was this review helpful? Yes 1
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Shawn, Thank you so much for the kind words, I am happy to hear that you have stayed with us before and we continue to exceed your expectations. I would also like to thank you for being a supporter of the hotel and recommending it to family and friends. We look forward to your next visit. Thank you More

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Additional Information about BEST WESTERN Rochester Marketplace Inn

Address: 940 Jefferson Road, Rochester, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Rochester Marketplace Inn 2.5*
Number of rooms: 101
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Also Known As:
Best Western Marketplace Hotel Rochester
Best Western Rochester
Rochester Best Western

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