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BEST WESTERN Rochester Marketplace Inn

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940 Jefferson Road, Rochester, NY 14623
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BEST WESTERN Rochester Marketplace Inn
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266 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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    (59)
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    (86)
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Toronto, Canada
4 of 5 stars Reviewed 3 days ago NEW

This was our second time staying at Best Western. It was a nice stay, the hotel room was comfy and clean. There was a microwave and mini fridge which was cool. We only missed the bacon at breakfast, but the eggs were good. I'd definitely be back if in the area.

Review collected in partnership with Best Western

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East Meadow, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

Room 107; the bathroom door would not close because the strike plate was not lined up with the latch, the carpet was stained and looked dirty, tub and sink had chips in the porcelain (that at first looked like bugs after seeing the carpet), wallpaper was pealing and bathroom was too small. Side door access only worked every 4th or... More 

Review collected in partnership with Best Western

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Travelers are raving about these Rochester hotels

Pottstown, United States
5 of 5 stars Reviewed 5 days ago NEW

The employees at this hotel were professional, courteous and friendly. They anticipated our problems before we had them. They didn't make a situation at the hotel our problem. They made our stay awesome!

Review collected in partnership with Best Western

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Syracuse, New York
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a solid hotel. Nothing fancy about it, but as we needed a place for just one night, this was perfect. The front desk guy was great, even offering us vouchers for a free buffet at the neighboring hotel. We didn't need those so can't comment on that, but still it was a nice offer. We also didn't stay... More 

Was this review helpful? Yes
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Dear Valued Guest, Thank you so much for the nice comments about our property, I am glad to hear that you enjoyed your time. I will be more then happy to share your kind words with the staff and housekeeping team. Thank you for choosing the Best Western and we all look forward to seeing you again soon! More 

potsdam, United States
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

stayed 1 night while attending concert in Canandaigua.room was clean and fridge and microwave was nice to have.bed and pillows were extremely comfortable.only minor complaint was bathroom sink was not in the bathroom but outside the bathroom door.kind of awkward.breakfast was good with the usual cold items along with eggs.sausage.waffles.overall would stay here again.

Review collected in partnership with Best Western

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James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Charles, Thank you so much for taking the time to share with us your thought on your stay. I am happy to hear that you enjoyed the breakfast and the very comfortable beds and pillows. I hope you enjoyed your time at the concert. Thank you for choosing the Best Western we look forward to seeing you the next time... More 

Rochester, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Everyone was very professional and very helpful. the room was clean, the beds were a little too firm for my taste. Breakfast was well presented, tasty and filling. Very nice accommodations. I would recommend this to anyone and would stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

John, Thank you so much for your kind words about your stay with us, I am happy to hear that we met and exceeded your expectations. I will be happy to share your feedback with the team, we all look forward to seeing you the next time you are in Rochester. Thank you for choosing the Best Western More 

Kokomo
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After driving for over eight hours it was nice to find a clean, safe reasonable place to stay. We were offered a complimentary dinner, as well as a complimentary HOT breakfast (more than donuts and coffee). The place was quiet, comfortable and conveniently located to us. Check-out was uneventful and quick. The clerk was helpful when asked about local dining.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

John, Thank you so much for the kind words about our hotel, we are happy to hear that you enjoyed your stay and would revisit us the next time you are in the area, I will be more then happy to share your kind feedback with the team, thank you so much for choosing the Best Western! More 

Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed 3 nights due to business in Rochester. The room is comfortable and comes with free wifi. The staffs are helpful. The complimentary breakfast is quite nice as well. Definitely will stay here again.

Was this review helpful? Yes 1
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Dear Guest, Thank you so much for taking the time out of your day to share with us about your stay. I am happy to hear that you enjoyed your time and the company of the staff. I know we are all looking forward to your next stay with us. Thank you for choosing the Best Western More 

Rome, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Thank you for the pleasant stay at your hotel. Clean fully stocked room, full complimentary breakfast, and the added extra's that just make you stand out. EX: goody bag at check in, free cookies, DVD player in room, lap desk, etc... Definitely will stay again!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Bonnie, Thank you so much for you kind words, I will be happy to share with the team that we exceeded your expectations. I am glad you enjoyed your time with us and we all look forward to seeing you again the next time you are in the area! Have a wonderful day More 

Toronto, Canada
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 26, 2015

Stayed overnight due to business in Rochester. Very comfortable room. The old style with the sink outside the washroom makes for a cramped toilet/tub room. Internet worked well. Comfy bed. No outside noise (It was a weekday). The comp meal was soso but the drink was welcome. I'll stay again.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Dear Ken, Thank you so much for taking the time out of your day to share your enjoyable time with us. I am happy to hear that we met all your expectations and we all look forward to seeing you the next time you are in the area. Thank you for choosing the Best Western! More 

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