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All 29 Rochester hotels

BEST WESTERN Rochester Marketplace Inn

2.5 of 5 Hotel   |   940 Jefferson Road, Rochester, NY 14623
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58%
Ranked #20 of 29 hotels in Rochester
A recent review
5 of 5 stars reviewed 1 week ago
wincardium New York City, New York
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155 people have reviewed this hotel

Traveler rating
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    33
    21
    15
See reviews for
61
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33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
New York City, New York
2 reviews
5 of 5 stars Reviewed 1 week ago

I stayed at the Best Western Rochester Marketplace Inn while my son visited RIT. I've had varying experiences with different Best Western hotels, but this was by far the BEST Best Western thus far. Nice, friendly staff, easy check-in, nice, clean and safe hotel room. I really could not ask for more. As my son will probably be attending RIT... More

Review collected in partnership with Best Western

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WHITEHOUSE
2 reviews
4 of 5 stars Reviewed 2 weeks ago

wear a bullet prof vest and have your wallet in a volt make sure you chech your cc statment stay a day and get billed a week Other than that its a reasonable place with good food access in walking disance

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Essex, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The location of this hotel is very convenient to the airport, restaurants and many other places. I was on a business trip in the area for a week and found everything easy and convenient to get to. I would definitely use this hotel again if I have to go back to the area again.

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Contributor
14 reviews 14 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 20, 2014

While traveling from New York to Ohio, my husband became seriously ill and in the hospital in Rochester. I called Best Western and explained that I was just looking for some place to shower, rest and do some laundry. Victoria was extremely helpful and made for a very difficult time to be a little more pleasant. My room was clean,... More

Was this review helpful? Yes 2
Upstate NY
Senior Contributor
37 reviews 37 reviews
30 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed February 5, 2014

We stayed here while we were in town for a college visit. The location was perfect - not far from campuses and close to restaurants & expressways. Our room was roomy - although bathroom was tiny - basically room for tub/toilet (sink is outside of the bathroom so accessible while someone else is using bathroom). Microwave, fridge & DVD player... More

Was this review helpful? Yes 1
Franklin,PA, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 27, 2014

I always stay at this hotel. I never stay anywhere else when in Rochester. The staff is very helpful. there are a ton of places to eat nearby. great location if you need to fly out or drive out. I would recommend this place to any traveler

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Potsdam
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 9, 2014

Good location, great service. Overnight stay included breakfast AND dinner. They let us park our car for additional travel. Super place to stay! We have stayed here before; and will again. They even have cookies and coffee most of the day and night.

Review collected in partnership with Best Western

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James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Dear Ray Thank you for the kind words, we are happy to hear this is not the first time you have stayed with us. The park and fly option we offer is great, it beats leaving your car at the airport. I will pass the kind works on to the team members, they will be happy to hear you had... More

Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 1, 2013

The Marketplace Best Western is an updated "older style" property. It is not as modern as comparable Marriott hotels in the area or the newer Best Westerns in some other markets...BUT... We were totally satisfied with the cleanliness, appearance and functionality of this hotel. We found the staff to be above average in friendliness. They immediately responded to our every... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Dear Guest, Thank you for the feedback it is appreciated very much. I will be happy to share with the staff the kind words you had about them, They are always here to help in any way they can. We have added a few items to the breakfast line since you stayed last and will be remodeling the space very... More

Rochester, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 29, 2013

This hotel had very accommodating staff and made the stay great. They are always willing to help. The location was close to many shopping areas and restaurants. There are lots of things to do within walking distance of the hotel as well.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Dear Robin, Thank you for the kind words about the property and the staff, I will be happy to share the information with the team. We strive to be the best we can in customer service and make your stay the just as amazing. Thank you and we hope to see you again soon. Thank you James Mahoney More

Buffalo, United States
1 review
2 of 5 stars Reviewed November 25, 2013

This Best Western would have been fair enough except that my room reeked like stale cigarette smoke even though it was a non smoking room. My room also could have been cleaner. I learned my lesson that before settling in I should have asked to be switched ton another room and regret not doing so.

Review collected in partnership with Best Western

Was this review helpful? Yes
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Dear Elizabeth, I am extremely sorry to hear you did not enjoy your stay with us. As we are a non-smoking hotel I would like to apologize for the fact you had a smell of smoke in the room, this is not something we want or promote by any means. I hope that if you are ever traveling in the... More

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Additional Information about BEST WESTERN Rochester Marketplace Inn

Also Known As:
Best Western Marketplace Hotel Rochester
Best Western Marketplace Hotel
Best Western Rochester
Rochester Best Western
Address: 940 Jefferson Road, Rochester, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access
Hotel Style:
#11 Business Hotel in Rochester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Rochester Marketplace Inn 2.5*
Official Description (provided by the hotel):
The Best Western Rochester Marketplace is perfectly located in the "heart" of Rochester's shopping and restaurant district.We are minutes from all major highways and the Rochester International Airport. We offer plush accommodations featuring micro fridges, 40-inch flat panel televisions with DVD players, wired and wireless internet access, and a fabulous free hot full breakfast buffet for all our guests. We are minutes from the city center, convention district, and all major universities and corporations. Our staff will gladly shuttle you to any venue with in five miles of our property. Our staff looks forward to being your home away from home when visiting the Rochester New York area. ... more   less 
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