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Homewood Suites Rochester/Greece

Certificate of Excellence
3.0 of 5
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400 Center Place Drive, Rochester, NY 14615
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Homewood Suites Rochester/Greece
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Ranked #3 of 32 Hotels in Rochester
Certificate of Excellence
A recent review
4 of 5 stars reviewed 4 days ago
Norma P
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340 reviews from our community

Traveler rating
    233
    79
    19
    8
    1
See reviews for
199
37
7
73
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (340)
  • Mar-May only
    (92)
  • Jun-Aug only
    (104)
  • Sep-Nov only
    (76)
  • Dec-Feb only
    (68)
All months
Contributor
16 reviews 16 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very nice room. Full size refrigerator and freezer with everything you need in the kitchen. Clean rooms with comfortable beds.Polite and efficient staff. Food and beverage available in lobby at very convent hours.

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Philadelphia, Pennsylvania
Top Contributor
59 reviews 59 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This is at least our second return visit. The hotel is well kept - housekeeping does a very good job and room is very clean. We had a suite with a two double beds and large bathroom. Hotel location is good, about 15 minutes from University of Rochester. The only complaint was the breakfast. Last 2 days there was a... More 

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Philadelphia, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Through the Hilton website, we had booked a one bedroom suite to accommodate our family and arrived in the late afternoon after a long trip from Philadelphia. When we got to the room, we discovered that it was a single room rather than the suite we booked. When we called down to the front desk, we were told that "the... More 

Was this review helpful? Yes 1
Michael M, General Manager at Homewood Suites Rochester/Greece, responded to this review

I would like to take the time to apologize for the issue with your reservation during your recent visit to the Homewood Suites-Rochester/Greece. I am sorry for any inconvenience or disappointment that this caused you. I can assure you that we do not do a "bait and switch" with reservations and unfortunately errors happen from time to time. We are... More 

Peoria, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Debbie, who does the evening managers reception, is amazing! She always makes the group feel welcome. She makes the stay VERY enjoyable and keeps me coming back! Great hotel. Very clean and comfortable!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Michael M, General Manager at Homewood Suites Rochester/Greece, responded to this review

I am happy to see your review about your recent stay at the Homewood Suites! Debbie is an asset to our hotel and I am glad that she makes you and your group feel at home during your stay. We strive to make our guests feel like family and at home. We hope that we get the pleasure of seeing... More 

Manchester NJ, United States
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

There was no hot water in the hotel for three days. We planned on being there for 7 days but left after 3. The desk kept telling us they had 2 plumbers but the fixed the hot water and then it stopped working. Desk manager was there and had to take a lot of abuse. The GM was not present... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 3
Michael M, General Manager at Homewood Suites Rochester/Greece, responded to this review

I would like to sincerely apologize for the issues that you encountered during your stay with us. Unfortunately our hot water did go down during your stay and we did all that we could to bring it up as soon as possible. We did have two different plumbing companies working on the issue and I'm sorry if you were given... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

If something is not right insure more than one person from different responsibilities are aware as a cross reference. The second effort got the result as the first responder did not forward the problem with the cold/hot balance in he shower. The overall experience would get me to come back again.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Michael M, General Manager at Homewood Suites Rochester/Greece, responded to this review

Thank you for your review of your recent visit to the Homewood Suites-Rochester/Greece. I'd like to apologize for the hot water issue in your room. Unfortunately our hot water system went down and it took longer to fix than anticipated. If there is anything that we may do for you, please contact us at your earliest convenience. We hope to... More 

Santa Clara, CA, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Everything was good to very good except low water pressure in shower and noisy guests in hallway my first night. Price was good when you factor in free breakfast and manager's reception and free internet.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
Michael M, General Manager at Homewood Suites Rochester/Greece, responded to this review

Thank you for taking the time to review our hotel after your recent stay! Our team is so happy to see that you enjoyed our breakfast and evening dinner. I'm glad to see that you felt that it added value to your room. I would like to apologize for the low water pressure and the guests making noise near your... More 

London, ON Canada
Contributor
17 reviews 17 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was a 3 generations trip to a hockey game by grandpa, son and 3 grandsons. Everyone had plenty of space for sleeping. The boys certainly enjoyed the pool and all enjoyed the hot and filling breakfasts.

Was this review helpful? Yes 1
Michael M, General Manager at Homewood Suites Rochester/Greece, responded to this review

Thank you for your review of the Homewood Suites Rochester-Greece. We are happy that your family enjoyed your stay with us and hope that you enjoyed the hockey game as well. I am glad to see that your room was comfortable for your whole family. We hope to see you again soon! More 

Kanata, Canada
1 review
5 of 5 stars Reviewed 5 weeks ago

Our suite was large and well maintained. Staff friendly and helpful. Lots of choice for breakfast. Constantly refilling food and did not close up early as some hotels do, they didn't start to close down the breakfast until after 10 o'clock had passed.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Michael M, General Manager at Homewood Suites Rochester/Greece, responded to this review

I am happy to see that you and your family enjoyed your recent stay with us! I am glad that you were able to enjoy our breakfast and your room. We want to make every guest feel like they are at home during their stay. We hope to see you again soon! More 

kanata, Canada
1 review
4 of 5 stars Reviewed 5 weeks ago

We stayed at this hotel during my daughters dance competition. We really enjoyed our stay and the hotel staff made us feel right at home. We felt the hotel looked and seemed clean, and organized. We will definitely be back again!!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Michael M, General Manager at Homewood Suites Rochester/Greece, responded to this review

Thank you for your comments about your stay at the Homewood Suites Rochester-Greece. We enjoyed having your dance group stay with us and we hope that your competition was enjoyable and successful. I hope that we can serve your group again next year! More 

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