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Homewood Suites Rochester/Greece

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400 Center Place Drive, Rochester, NY 14615
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Homewood Suites Rochester/Greece
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Homewood Suites Rochester/Greece
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323 reviews from our community

Traveler rating
    223
    74
    19
    6
    1
See reviews for
188
37
6
68
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (323)
  • Mar-May only
    (76)
  • Jun-Aug only
    (104)
  • Sep-Nov only
    (76)
  • Dec-Feb only
    (67)
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Buffalo
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

This hotel has all the amenities needed for a short stay. We were very pleased. Although our stay was short, we liked it. One thing we didn't like was the way the king suite studio is set up. But overall, it was very pleasant.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
St. Catharines, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed at the hotel March 18 & 19 with my wife and three children. We had a one bedroom suite which was spacious and accommodated our needs. This is the second time that I have stayed at this hotel with my family, the last time being two years ago. I must say that the hotel has begun to show... More 

Was this review helpful? Yes
Islip, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We booked this hotel last minute after having a bad experience the night before at the Hampton Inn next door. They let us check in super early (10am) and the staff was extremely accommodating and friendly. Eddie was at the front desk and he was so friendly and helpful. We were so impressed with the customer service. He even talked... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago

Me and my family stayed at the homewood suites In Greece the staff there showed no respect when we told them that are room had ants they refused to move us to different room. Then to make things worst they double charged me the lady at the front desk was rude we will never stay there again thank you for... More 

Was this review helpful? Yes
Cambridge, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Hotel was OK. Personnel were friendly and helpful. Breakfast was goo and the evening meal was excellent. However, in the morning, the water pressure was very low. Was on 3rd floor and was barely able to shower. Talked to guest on 5th floor and he was unable to shower. No water pressure.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Michael M, General Manager at Homewood Suites Rochester/Greece, responded to this review

Dear Philip, We are happy to see that you chose the Homewood Suites-Rochester/Greece for your recent stay. I'm glad that you found the staff and food service to your satisfaction. I would like to apologize for the issue with the water pressure during your stay. Unfortunately the cold weather had affected our pipes during your stay. The issue is fixed... More 

New York, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Room was very nice and clean but it was difficult to regulate the temperature of the room. All the treadmills in the fitness center were not working an I inquired at the front desk. No one came to try and resolve the problem. The complementary breakfast was lacking compared to complementary breakfasts at other hotels.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Michael M, General Manager at Homewood Suites Rochester/Greece, responded to this review

Dear Ronald, Thank you for taking the time to review your recent stay at the Homewood Suites-Rochester Greece. I am happy to see that you enjoyed your room, but I apologize for the issue with the thermostat. I also apologize for the issue in the exercise room and with our breakfast. All of our exercise room equipment is working and... More 

Knoxville, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Staff was very friendly and helpful. The lady in charge of the evening meals does a fantastic job and is the reason I will return to this hotel. The rooms were kept clean and neat. Getting the room temperature to a comfortable level is the only complaint. It was either too hot or to cold.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Michael M, General Manager at Homewood Suites Rochester/Greece, responded to this review

Dear Noel, We are glad that you chose the Homewood Suites for your recent trip to Rochester! I am happy to hear that you enjoyed our evening dinner and the service that you received. I will be sure to let them know about this. I would like to apologize for the issue with your thermostat. I will make sure that... More 

Guadalajara, Mexico
1 review
5 of 5 stars Reviewed 4 weeks ago

The room was very clean, internet worked great, free on demand TV. The breakfast was good but I have had better at other Homewood Suites. The staff were always willing to help with a smile on their faces.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Michael M, General Manager at Homewood Suites Rochester/Greece, responded to this review

Dear Todd, Thank you for taking the time to write a review of our hotel! I am very happy to see that you enjoyed your stay and enjoyed what we had to offer. We currently are in the process of upgrading our breakfast and hope that you will be able to try it again in the future. I hope that... More 

Utica, NY, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

This hotel is a nice retreat. The food is good, and the staff are, overall, helpful. Can be a little annoying to have teens underfoot in the fitness area, however it is a family friendly hotel. I have no other complaints. I have stayed here more than once, and would return.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Michael M, General Manager at Homewood Suites Rochester/Greece, responded to this review

Dear Diane, We are so happy that you enjoyed your recent stay at the Homewood Suites Rochester-Greece! At our hotel we want all of guests to feel at home and a part of our family. I'm glad that you enjoyed the food and the facilities that we offer. We hope that we can serve you again in the near future! More 

1 review
4 of 5 stars Reviewed February 20, 2015

We found this hotel to be a great place to go to with children. The pool was great, the fact that the hotel has a kitchen, dining area and separate bedroom were all pluses. Staff very nice on all levels

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Michael M, General Manager at Homewood Suites Rochester/Greece, responded to this review

Thank you for taking the time to write a review regarding your recent stay at the Homewood Suites Rochester-Greece. We are glad to see that you and your family enjoyed your visit. I happy that your children were able to enjoy our warm pool during this cold weather. We hope that we will have the pleasure of serving you again... More 

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