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All 29 Rochester hotels

Staybridge Suites Rochester University

3.0 of 5 Hotel   |   1000 Genesee Street, Rochester, NY 14611
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76%
Ranked #9 of 29 hotels in Rochester
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 weeks ago
Wolfgang86 Midland, Michigan, USA
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169 people have reviewed this hotel

Traveler rating
    76
    52
    17
    14
    10
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77
21
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40
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Midland, Michigan, USA
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Large rooms with all the amenities you would expect for an extended stay hotel (e.g. laundry basket, kitchen supplies, etc...). Good breakfast buffet. Very close to the University of Rochester. We were upgraded to a 2 room suite with a king and two queens - this was great for a family of four with two older teens at the end... More

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GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review

Dear Wolfgang 86, Thank you for taking the time to write such a nice review regarding your most recent stay with us. We are please to have been able to upgrade you and your family and they were able to enjoy the spaciousness of our two bedroom suite. We look forward to having you as our guest in the future... More

Livingston, New Jersey
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
4 of 5 stars Reviewed March 12, 2014

The best part of the hotel is that it is very close to the University of Rochester. It is clean. The only drawback is that they really want you out of the hotel when you check out. My daughter had an interview and they will let us store out suitcases for the day until our play flight that evening.

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GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review

Dear doctorsnotmd Thank you for taking the time to write a review regarding your recent stay. We are please that you found the hotel convenient to the University of Rochester. Staybridge Suites offer late check out times upon request and late check out (1pm) is available when you are an IHG Rewards member. We do hope to have you as... More

Holland Patent, New York, United States
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 21, 2014

Had a great stay at the Staybridge Suites in Rochester, New York. Our room was great with 2 room . One with a king bed and the other with 2 queen. We enjoyed having a living room. The breakfast and the evening meal were very good.. We greatly enjoyed the pool and the hot tub. It is so hard to... More

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GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review

Dear Janet A. Thank you for taking the time to write a review regarding your recent stay. We are pleased that you and your family were able to enjoy our two bedroom suite, complimentary breakfast , dinner and of course our pool and hot tub. Thank you for your recommendation and we will share your review with our staff. We... More

connecticut
Top Contributor
84 reviews 84 reviews
22 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 2, 2014 via mobile

I needed a hotel nearby the University and this met the need. Good hotel in the midst of nearby construction which made it slightly difficult to see from the road. It's also pretty isolated from restaurants. A car was most helpful. Otherwise the stay was good. Pleasant rooms and staff.

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GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review

Dear dchemist, Thank you for taking the time to write a review about your most recent stay. We are glad that your stay and staff was pleasant during your stay. We look forward to having you as our guest in the future when the construction in completed later this year. Warm regard, J. Giuseppetti Dir. of Sales More

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 1, 2014

My family had a great time staying here. The rooms are clean and well kept. The hotel was quiet and allowed us to relax. The staff was so friendly, especially the housekeepers. It was such a great value for the room, which also included dinner and breakfast. Both of which were great, not to mention free beer, wine, and soda... More

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GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review

Dear MKline1, Thank you for your kind review. We are pleased that you and your family had a great stay with us and were able to enjoy both our complimentary breakfast and dinner. Our staff strives to make our guests feel comfortable and at home. We look forward to having you and your family as our guests in the future.... More

Washington, District of Columbia, United States
Contributor
19 reviews 19 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed January 31, 2014

I have stayed here several times over the last few years. The first few times I was very impressed by the cleanliness of the hotel and the friendliness of the staff. It had been a year between this visit and my last - and I was very disappointed at the decline in overall quality of the hotel. When I first... More

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GeneralManager88, General Manager at Staybridge Suites Rochester University, responded to this review

Dear DP4275, Please allow me this opportunity to apologize for the inconvenience you experienced during your recent stay. I appreciate your taking the time to advise us in detail of your experience with your room and the staff, which is the first step towards improvement of our services. The Staybridge Suites Rochester / University is committed to providing our guests... More

Kingston, New York
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed January 20, 2014 via mobile

I rolled the dice with this hotel and lost. My clan met up with a college friend and his wife and kids for a long weekend in Rochester. We chose this hotel based on positive reviews on TA. What were the reviewers thinking? Although the hotel is new, it was just unclean. Not dirty or filthy, but just unclean. This... More

Was this review helpful? Yes 1
GeneralManager88, General Manager at Staybridge Suites Rochester University, responded to this review

Dear FriendshipSloop, Thank you for choosing Staybridge Suites Rochester NY for your recent stay in Rochester! We listen to our guests reviews and try to make adjustments to better serve our guests. This situation is not normal for this hotel and I do apologize for what you experienced during your stay. We are addressing our current policies and procedures with... More

Ipswich, Massachusetts
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 13, 2014

We just spent the weekend in this lovely hotel. We were fortunate to have a room on the fourth floor overlooking the river and the University. The room was lovely and the beds were fabulous. We were taking my daughter back to school and she did not want to go back to her dorm! The breakfast is very nice and... More

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GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review

Dear Martha M. , Thank you for your kind review of Staybridge Suites from your most recent stay with us. We are pleased that you found our accommodations comfortable and convenient to the University of Rochester. We look forward to having you as our guest in the future when visiting your daughter. Warm regards, J. Giuseppetti Director of Sales More

Edinburgh
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 11, 2014

Staff was marginally helpful - not rude, but definitely not willing to go out of their way to help. The clientele at the hotel were also somewhat undesireable. The smell of marijuana wafted down the hall we were on, and a group of intoxicated guests made cat calls at female members of our party as we went to our rooms... More

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IHGCare, Guest Relations Manager at Staybridge Suites Rochester University, responded to this review

Dear HamCol1812, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Please do accept our apologies for not being able to deliver an exemplary service. Thank you for bringing these to our... More

Toronto
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 1, 2014

The hotel is nice and comfortable! All the staffs are friendly and helpful. They greet everyone with a smile :) Their all you can eat breakfast is decent with standard fares like yogurt, scrambled egg, sausages, hash brown, fruits, waffles, etc. The room is decent size and pretty clean. One complain is that the shower head is fixed and does... More

Was this review helpful? Yes
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review

Thank you for choosing Staybridge Suites Rochester NY for your recent stay in Rochester! We are pleased that you enjoyed your stay with us and were able to join us for our breakfast buffet. We look forward to the opportunity to serve you again in the future. We listen to our guests reviews and try to make adjustments to things... More

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Additional Information about Staybridge Suites Rochester University

Also Known As:
Staybridge Suites Rochester University Hotel
Staybridge Suites Rochester University Hotel Rochester
Staybridge Suites Rochester
Address: 1000 Genesee Street, Rochester, NY 14611
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Rochester
#8 Family Hotel in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Rochester University 3*
Official Description (provided by the hotel):
The Staybridge Suites hotel in Rochester, NY blends sophisticated, extended stay hotel surroundings with friendly service in a beautiful suburban setting. We are easily accessible from the NY Thruway, I-390, I-490, I-590 and are located just minutes from the Greater Rochester International Airport. Our hotel is just minutes away from the University of Rochester, Rochester Institute of Technology, and several major corporations such as Kodak, Bausch & Lomb, and Wegmans. You will experience comfort and convenience with our spacious studio, one-bedroom suites, and two bedroom suites, each complete with living room and full kitchen. Our daily breakfast buffet features hot items, and our free Sundowner Reception (featuring a light dinner with beer, wine, & soft drinks) is available Tuesday - Thursday evenings. If you prefer to dine out, choose from any number of restaurants that feature a range of cuisine and ambiance. When it's time to unwind, relax in the courtyard or at our indoor pool or workout in our fitness room. Leisure opportunities are plentiful- we are just minutes from Seneca Park Zoo and Rochester Museum and Science Center, and within a 1 hour drive to Finger Lakes, Casa Larga Vineyards, and the Genesee Country Village. ... more   less 
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