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Holiday Inn Express East End

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1707 Old Country Road, Riverhead, NY 11901
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Holiday Inn Express East End
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131 Reviews from our TripAdvisor Community

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Traveler rating
    38
    51
    23
    8
    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tbilisi
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Super friendly check in, everything ready. Lovely, spacious, very clean room and very helpful staff. Quality presentation in a lovely area - everything we wanted and more. Hotel is situated immediately adjacent to two large shopping areas, very conducive to "happy wife, happy life".

Was this review helpful? Yes
Saraoga Springs
Level Contributor
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Nice clean reasonable priced hotel. Stayed here for a tournament and they were very accommodating to a large group of people. The front desk staff was very nice and always had a smile. They suggested many good local eateries!

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San Diego, California
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

You don't expect much here but on a trip filled with many high end hotels this was our most comfortable nights sleep. We stayed here over the 4th of july weekend as they were the only place close to the Hamptons with a 1 night stay allowed. And boy were we pleasantly surprised. The staff was all great. The breakfast... More 

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Long Island, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After my boyfriend and I left the Budget "Hotel" (TERRIBLE) not too far away, the Holiday Inn Express was looking pretty darn wonderful. The front desk receptionists were extremely friendly and helpful. The room itself was clean, as was the bathroom. I would definitely recommend to a friend!

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Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 7, 2015 via mobile

This hotel prides itself on its proximity to The Hamptons but it is so far from that. It is a standard holiday Inn express except for the prices. It is situated in the midst of a commercial area of strip malls and box stores, not Sandy beaches and great views. It can sometimes charge 400 a night for mediocrity. I... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express East End, responded to this review

Public acknowledgment Dear ldrewgerard, Thank you for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D... More 

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Albany, New York, United States
Level Contributor
110 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed May 26, 2015

This is your average chain hotel. I had a clean room and bathroom. There was a comfortable bed and that's all I really cared about. Also, the room I had on the 3rd floor was quiet. The breakfast in the morning was nothing spectacular, but the price was right (included). I would recommend skipping the coffee and going to the... More 

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Virginia Beach, Virginia
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed May 23, 2015

This hotel is understaffed and not suitable for big parties. Many rooms were blocked for our family members, yet there was so much confusion upon checkin. After returning from the wedding, our room was hot- no air conditioning. At 2:30 am we were unable to change rooms at the sold out hotel. I would not recommend anyone to stay here.... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express East End, responded to this review

Dear bigskymom74, Thank you for taking the time to write your review. We are sincerely sorry for the unusual condition of the AC unit in the room you received and for the shortfalls you experienced at check in. In line with this, we have sent you a private message to obtain more information. Again, thank you for your valued comments... More 

Toms River, New Jersey
Level Contributor
45 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed May 4, 2015

My wife and I stayed 3 nights at the end of April. The room was fine, the bed and pillows were very comfortable, and the staff was quite nice. The breakfasts were far and away the best we've had at a hotel in this price range. They alternated scrambled eggs and omelets, and both were delicious. They had sausages, a... More 

Was this review helpful? Yes
Bayside, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 3, 2015

First the drag racing was very loud, until 11 PM (desk first said 10PM). They said this is a Saturday and Sunday night event. Be warned. Worse, in a small lobby there were groups of young guys with lots of alcohol, walking around, hanging out. Six-packs. Some hard liquor as well. The desk ladies did not care one bit, they... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express East End, responded to this review

Dear AdaInez, Thank you so much for your review of our hotel. Please accept my sincerest apologies for the noise you have experienced from the drag race as well as from some of the guests. I assure you that every comment, no matter how small, is taken very seriously. Hence, I have sent you a private message to further obtain... More 

Level Contributor
4 reviews
3 hotel reviews
1 of 5 stars Reviewed April 20, 2015 via mobile

We had a terrible experience with this hotel. Service is aweful, starting with the general manager that promised us one thing and then said that it was never promised to is. Rooms were not ready, our guests got the wrong rooms, bad communication with sales department and staff. Don't stay here if you can!!!

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express East End, responded to this review

Dear maayan s, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager... More 

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