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Holiday Inn Express East End

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1707 Old Country Road, Riverhead, NY 11901
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Holiday Inn Express East End
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Holiday Inn Express East End
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124 reviews from our community

Traveler rating
    35
    49
    23
    8
    9
See reviews for
35
39
6
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toms River, New Jersey
Senior Contributor
45 reviews 45 reviews
4 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed 3 nights at the end of April. The room was fine, the bed and pillows were very comfortable, and the staff was quite nice. The breakfasts were far and away the best we've had at a hotel in this price range. They alternated scrambled eggs and omelets, and both were delicious. They had sausages, a... More 

Was this review helpful? Yes
Bayside, New York
1 review
1 of 5 stars Reviewed 2 weeks ago

First the drag racing was very loud, until 11 PM (desk first said 10PM). They said this is a Saturday and Sunday night event. Be warned. Worse, in a small lobby there were groups of young guys with lots of alcohol, walking around, hanging out. Six-packs. Some hard liquor as well. The desk ladies did not care one bit, they... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express East End, responded to this review

Dear AdaInez, Thank you so much for your review of our hotel. Please accept my sincerest apologies for the noise you have experienced from the drag race as well as from some of the guests. I assure you that every comment, no matter how small, is taken very seriously. Hence, I have sent you a private message to further obtain... More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

We had a terrible experience with this hotel. Service is aweful, starting with the general manager that promised us one thing and then said that it was never promised to is. Rooms were not ready, our guests got the wrong rooms, bad communication with sales department and staff. Don't stay here if you can!!!

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express East End, responded to this review

Dear maayan s, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 29, 2015

The hotel was very clean, conveniently located to eateries, shopping centers and gas station. The selection in the continental breakfast was fair. The shuttle to the hotel indigo for dining is a great value. I would have given this hotel 5 stars if it was not for a the hotel staff not being honest enough to turn in a watch... More 

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 22, 2015

We picked it because most hotels were booked and this seemed decent....close to the Vineyards. Boy was I WRONG!!!!! Not only were people cursing and being drunken idiots in the halls but the hotel staff did nothing!!!!! I mean NOTHING about it!!!! I called the front desk and she said "oh that's because the wedding party just arrived ". Really!... More 

Was this review helpful? Yes 2
eastendhotels23, Manager at Holiday Inn Express East End, responded to this review

Good evening Mrs. Nedujahr. I truly apologize for the inconvenience you experienced at our property. Please know that the staff will be trained on how to deal with these types of situations to avert these types of reviews in the future. Again, I apologize. Kindest Regards, Karen Poole Assistant General Manager More 

Seaford, New York
Top Contributor
57 reviews 57 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 24, 2015

My husband and I stayed here over Valentine's Day weekend. The hotel is very clean, the rooms are nicely furnished and modern. Staff was helpful, and there is free breakfast in the morning. Good location to Tanger Outlets and other shopping/restaurants. Since it was a snowy evening, we were able to walk to a shopping area adjacent to the hotel.... More 

Was this review helpful? Yes 1
eastendhotels23, General Manager at Holiday Inn Express East End, responded to this review

Good evening! Thank you so much for your kind review! We are so pleased to know you enjoyed your stay on Valentine's Day weekend! Although it was snowing, we hope to see you again as the weather gets warmer! Kind Regards, Karen Poole Assistant General Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 5, 2015

I went back to my hometown of Riverhead, New York to visit family for the first time in nearly ten years and stayed at The Holiday Inn Express. I had 2 separate suites which would sleep 6 in each suite. There was only 6 people total staying and they were questioning me to make sure that we didn't have more... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express East End, responded to this review

Dear bristolmark2391, Thank you for taking time to write your review about our hotel. We are pleased you liked our hotel and room cleanliness, and commended our location near shopping areas and restaurants. However, we are very sorry for the shortcomings particularly with the unsatisfactory level of service from our staff that you have received during your stay Please know... More 

STURTEVANT
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 3, 2015

I stayed at this hotel for the first time recently. I was nicely surprised as it was much better than anticipated. Everything in the room was good. There is plenty space in the breakfast room which at times is rare. Breakfast could be a little better but was plenty.

Was this review helpful? Yes
eastendhotels23, Manager at Holiday Inn Express East End, responded to this review

Good Evening, Thank you for completing your guest survey! We appreciate all your comments and we would love for you to visit with us again if you are ever in the area. Have a great day! Kind Regards Karen Poole Assistant General Manager More 

Northern Nj
Contributor
15 reviews 15 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 8, 2015

This is my 2nd stay at this location in three years. How refreshing it is to see that the HIGH QUALITY STANDARDS are yet in place!! My wife and my stay is SO GOOD, I'm writing my review 2 days BEFORE we're scheduled to check out!!! WARM GREETINGS! GREAT HOSPITALITY!! GREAT STAFF!!! I HIGHLY recommend this location to all want... More 

Was this review helpful? Yes
eastendhotels23, General Manager at Holiday Inn Express East End, responded to this review

Good Evening, Thank you for completing your guest survey! We really appreciate your kind words. I will be sure to relay this message to our hotel staff. We are honored that you and your wife enjoyed your stay. If you are ever in the area we would love for you to stay with us again. Have a great evening! Kind... More 

Smithville, New Jersey
Top Contributor
61 reviews 61 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 30, 2014

Our usual hotel had no vacancies so after checking TA we stayed here one night while visiting family. The hotel was very clean and the rooms were new. We had a king size bed that was as comfy as our bed at home and the pillows were even nicer than ours. I should have asked where they get them. Our... More 

Was this review helpful? Yes 2
eastendhotels23, Manager at Holiday Inn Express East End, responded to this review

Good Evening, Thank you for submitting your guest survey. We appreciate all the kinds words you had to say about our hotel. We are glad you had the opportunity to stay with us. If you are in the area in the near future we look forward to having you stay with us again. Kind Regards, Karen Poole Assistant General Manager More 

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