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Holiday Inn Express East End

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1707 Old Country Road, Riverhead, NY 11901
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Holiday Inn Express East End
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Holiday Inn Express East End
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122 reviews from our community

Traveler rating
    35
    48
    23
    8
    8
See reviews for
34
39
5
17
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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  • English first
  • French first
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  • All months
    (122)
  • Mar-May only
    (27)
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    (36)
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    (15)
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1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

We had a terrible experience with this hotel. Service is aweful, starting with the general manager that promised us one thing and then said that it was never promised to is. Rooms were not ready, our guests got the wrong rooms, bad communication with sales department and staff. Don't stay here if you can!!!

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Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was very clean, conveniently located to eateries, shopping centers and gas station. The selection in the continental breakfast was fair. The shuttle to the hotel indigo for dining is a great value. I would have given this hotel 5 stars if it was not for a the hotel staff not being honest enough to turn in a watch... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

We picked it because most hotels were booked and this seemed decent....close to the Vineyards. Boy was I WRONG!!!!! Not only were people cursing and being drunken idiots in the halls but the hotel staff did nothing!!!!! I mean NOTHING about it!!!! I called the front desk and she said "oh that's because the wedding party just arrived ". Really!... More 

Was this review helpful? Yes 1
eastendhotels23, Manager at Holiday Inn Express East End, responded to this review

Good evening Mrs. Nedujahr. I truly apologize for the inconvenience you experienced at our property. Please know that the staff will be trained on how to deal with these types of situations to avert these types of reviews in the future. Again, I apologize. Kindest Regards, Karen Poole Assistant General Manager More 

Seaford, New York
Top Contributor
53 reviews 53 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 24, 2015

My husband and I stayed here over Valentine's Day weekend. The hotel is very clean, the rooms are nicely furnished and modern. Staff was helpful, and there is free breakfast in the morning. Good location to Tanger Outlets and other shopping/restaurants. Since it was a snowy evening, we were able to walk to a shopping area adjacent to the hotel.... More 

Was this review helpful? Yes 1
eastendhotels23, General Manager at Holiday Inn Express East End, responded to this review

Good evening! Thank you so much for your kind review! We are so pleased to know you enjoyed your stay on Valentine's Day weekend! Although it was snowing, we hope to see you again as the weather gets warmer! Kind Regards, Karen Poole Assistant General Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 5, 2015

I went back to my hometown of Riverhead, New York to visit family for the first time in nearly ten years and stayed at The Holiday Inn Express. I had 2 separate suites which would sleep 6 in each suite. There was only 6 people total staying and they were questioning me to make sure that we didn't have more... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express East End, responded to this review

Dear bristolmark2391, Thank you for taking time to write your review about our hotel. We are pleased you liked our hotel and room cleanliness, and commended our location near shopping areas and restaurants. However, we are very sorry for the shortcomings particularly with the unsatisfactory level of service from our staff that you have received during your stay Please know... More 

STURTEVANT
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 3, 2015

I stayed at this hotel for the first time recently. I was nicely surprised as it was much better than anticipated. Everything in the room was good. There is plenty space in the breakfast room which at times is rare. Breakfast could be a little better but was plenty.

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eastendhotels23, Manager at Holiday Inn Express East End, responded to this review

Good Evening, Thank you for completing your guest survey! We appreciate all your comments and we would love for you to visit with us again if you are ever in the area. Have a great day! Kind Regards Karen Poole Assistant General Manager More 

Northern Nj
Contributor
15 reviews 15 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 8, 2015

This is my 2nd stay at this location in three years. How refreshing it is to see that the HIGH QUALITY STANDARDS are yet in place!! My wife and my stay is SO GOOD, I'm writing my review 2 days BEFORE we're scheduled to check out!!! WARM GREETINGS! GREAT HOSPITALITY!! GREAT STAFF!!! I HIGHLY recommend this location to all want... More 

Was this review helpful? Yes
eastendhotels23, General Manager at Holiday Inn Express East End, responded to this review

Good Evening, Thank you for completing your guest survey! We really appreciate your kind words. I will be sure to relay this message to our hotel staff. We are honored that you and your wife enjoyed your stay. If you are ever in the area we would love for you to stay with us again. Have a great evening! Kind... More 

Smithville, New Jersey
Top Contributor
58 reviews 58 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 30, 2014

Our usual hotel had no vacancies so after checking TA we stayed here one night while visiting family. The hotel was very clean and the rooms were new. We had a king size bed that was as comfy as our bed at home and the pillows were even nicer than ours. I should have asked where they get them. Our... More 

Was this review helpful? Yes 2
eastendhotels23, Manager at Holiday Inn Express East End, responded to this review

Good Evening, Thank you for submitting your guest survey. We appreciate all the kinds words you had to say about our hotel. We are glad you had the opportunity to stay with us. If you are in the area in the near future we look forward to having you stay with us again. Kind Regards, Karen Poole Assistant General Manager More 

Laurel, NY
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 10, 2014

This Holiday Inn is one of the newer hotels in Riverhead, NY. Centrally located to both the north and south fork, it is also a good location for shopping as Tanger and many of the new shopping centers are within walking distance. The vineyards are a short ride on the north fork and if seeing the Hamptons are your thing,... More 

Was this review helpful? Yes 1
eastendhotels23, Manager at Holiday Inn Express East End, responded to this review

Good morning! Thank you for your feedback! We appreciate your comments and hope you will continue to use the Holiday Inn Express East End for your lodging needs! Kind Regards, Karen Poole Assistant General Manager More 

Breezy Point NY
Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 10, 2014

My wife and I stayed the weekend to do some Christmas shopping at the nearby Tanger Outlets. The staff was extremely friendly, Breakfast was adequate. The price was affordable compared to other hotels in the area. All in all it was sufficient for what we needed. A place to shower and sleep. Rooms were very clean, beds were extremely comfortable.... More 

Was this review helpful? Yes
eastendhotels23, Manager at Holiday Inn Express East End, responded to this review

Good morning! Thank you for taking the time to submit a review of the facility! We appreciate your feedback and hope you will stop in to see us again soon! Kind Regards, Karen Poole Assistant General Manager More 

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