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Holiday Inn Express East End

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1707 Old Country Road, Riverhead, NY 11901
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Holiday Inn Express East End
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127 Reviews from our TripAdvisor Community

Traveler rating
    35
    50
    23
    8
    11
See reviews for
35
39
6
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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    (31)
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Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

This hotel prides itself on its proximity to The Hamptons but it is so far from that. It is a standard holiday Inn express except for the prices. It is situated in the midst of a commercial area of strip malls and box stores, not Sandy beaches and great views. It can sometimes charge 400 a night for mediocrity. I... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express East End, responded to this review

Public acknowledgment Dear ldrewgerard, Thank you for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D... More 

Albany, New York, United States
Level Contributor
110 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed May 26, 2015

This is your average chain hotel. I had a clean room and bathroom. There was a comfortable bed and that's all I really cared about. Also, the room I had on the 3rd floor was quiet. The breakfast in the morning was nothing spectacular, but the price was right (included). I would recommend skipping the coffee and going to the... More 

Was this review helpful? Yes
Virginia Beach, Virginia
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed May 23, 2015

This hotel is understaffed and not suitable for big parties. Many rooms were blocked for our family members, yet there was so much confusion upon checkin. After returning from the wedding, our room was hot- no air conditioning. At 2:30 am we were unable to change rooms at the sold out hotel. I would not recommend anyone to stay here.... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express East End, responded to this review

Dear bigskymom74, Thank you for taking the time to write your review. We are sincerely sorry for the unusual condition of the AC unit in the room you received and for the shortfalls you experienced at check in. In line with this, we have sent you a private message to obtain more information. Again, thank you for your valued comments... More 

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Toms River, New Jersey
Level Contributor
44 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed May 4, 2015

My wife and I stayed 3 nights at the end of April. The room was fine, the bed and pillows were very comfortable, and the staff was quite nice. The breakfasts were far and away the best we've had at a hotel in this price range. They alternated scrambled eggs and omelets, and both were delicious. They had sausages, a... More 

Was this review helpful? Yes
Bayside, New York
1 review
1 of 5 stars Reviewed May 3, 2015

First the drag racing was very loud, until 11 PM (desk first said 10PM). They said this is a Saturday and Sunday night event. Be warned. Worse, in a small lobby there were groups of young guys with lots of alcohol, walking around, hanging out. Six-packs. Some hard liquor as well. The desk ladies did not care one bit, they... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express East End, responded to this review

Dear AdaInez, Thank you so much for your review of our hotel. Please accept my sincerest apologies for the noise you have experienced from the drag race as well as from some of the guests. I assure you that every comment, no matter how small, is taken very seriously. Hence, I have sent you a private message to further obtain... More 

Level Contributor
4 reviews
3 hotel reviews
1 of 5 stars Reviewed April 20, 2015 via mobile

We had a terrible experience with this hotel. Service is aweful, starting with the general manager that promised us one thing and then said that it was never promised to is. Rooms were not ready, our guests got the wrong rooms, bad communication with sales department and staff. Don't stay here if you can!!!

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express East End, responded to this review

Dear maayan s, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 29, 2015

The hotel was very clean, conveniently located to eateries, shopping centers and gas station. The selection in the continental breakfast was fair. The shuttle to the hotel indigo for dining is a great value. I would have given this hotel 5 stars if it was not for a the hotel staff not being honest enough to turn in a watch... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 22, 2015

We picked it because most hotels were booked and this seemed decent....close to the Vineyards. Boy was I WRONG!!!!! Not only were people cursing and being drunken idiots in the halls but the hotel staff did nothing!!!!! I mean NOTHING about it!!!! I called the front desk and she said "oh that's because the wedding party just arrived ". Really!... More 

Was this review helpful? Yes 2
eastendhotels23, Manager at Holiday Inn Express East End, responded to this review

Good evening Mrs. Nedujahr. I truly apologize for the inconvenience you experienced at our property. Please know that the staff will be trained on how to deal with these types of situations to avert these types of reviews in the future. Again, I apologize. Kindest Regards, Karen Poole Assistant General Manager More 

Seaford, New York
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed February 24, 2015

My husband and I stayed here over Valentine's Day weekend. The hotel is very clean, the rooms are nicely furnished and modern. Staff was helpful, and there is free breakfast in the morning. Good location to Tanger Outlets and other shopping/restaurants. Since it was a snowy evening, we were able to walk to a shopping area adjacent to the hotel.... More 

Was this review helpful? Yes 1
eastendhotels23, General Manager at Holiday Inn Express East End, responded to this review

Good evening! Thank you so much for your kind review! We are so pleased to know you enjoyed your stay on Valentine's Day weekend! Although it was snowing, we hope to see you again as the weather gets warmer! Kind Regards, Karen Poole Assistant General Manager More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed February 5, 2015

I went back to my hometown of Riverhead, New York to visit family for the first time in nearly ten years and stayed at The Holiday Inn Express. I had 2 separate suites which would sleep 6 in each suite. There was only 6 people total staying and they were questioning me to make sure that we didn't have more... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express East End, responded to this review

Dear bristolmark2391, Thank you for taking time to write your review about our hotel. We are pleased you liked our hotel and room cleanliness, and commended our location near shopping areas and restaurants. However, we are very sorry for the shortcomings particularly with the unsatisfactory level of service from our staff that you have received during your stay Please know... More 

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