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Poughkeepsie Grand Hotel

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40 Civic Center Plaza, Poughkeepsie, NY 12601
Poughkeepsie Grand Hotel
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Ranked #7 of 13 Hotels in Poughkeepsie
A recent review
4 of 5 stars Reviewed February 18, 2015
Danielwittlinger
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160 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Forest Park, Illinois
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed February 20, 2015

This is not the place you want to stay. My room was dirty, smelled a bit and really I didn't feel safe. I wouldn't have eaten here even if the restaurant was still open at 8 pm when I headed down for a beer. There is no gym and the attached parking garage really didn't feel safe either. Find somewhere... More 

Was this review helpful? Yes 1
Tanya R, Front Office Manager at Poughkeepsie Grand Hotel, responded to this review

Thank you for your review! We are sorry to hear you did not enjoy your stay. We take security issues very seriously and our security department is here 7 days a week. I will forward along your comments, and hope you will give us another chance in the future. More 

1 review
4 of 5 stars Reviewed February 18, 2015

The halls smelt like propane and we're cold the heating system needs work in the rooms it's very hot even on low food was excellent but a little pricey the parking garage was excellent the halls going in to the garage need to be heated in the winter months or when it's cold overall the experience was great but they... More 

Was this review helpful? Yes
Tanya R, Front Office Manager at Poughkeepsie Grand Hotel, responded to this review

Thank you for your review! The Hotel is currently under construction making our Hotel more comfortable for you. We do apologize for any inconvenience you may have experienced during your stay and appreciate your comments. Hopefully, you may give us another chance when our renovations are completed. More 

New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 30, 2014

I stayed at your hotel on Friday night in early December. We were told the hotel would be crowded with two other wedding staying there that same night. I am not sure if that was a warning or why they were telling us that. My room key did not work the first time I used it, after my room key... More 

Was this review helpful? Yes 3
Tanya R, Front Office Manager at Poughkeepsie Grand Hotel, responded to this review

Thank you for your review. We strive to accommodate all of our guests in a courteous and friendly manner. The hotel takes security issues very seriously, we do not unfairly treat our guests. More 

New York
Top Contributor
103 reviews 103 reviews
30 hotel reviews
165 helpful votes 165 helpful votes
3 of 5 stars Reviewed December 23, 2014 via mobile

We have stayed here before, while our son attended Marist College. Some things never change and the things that make it "Grand" they either need to change or keep the same. It is a great location and the staff, they are incredibly friendly helpful. That should never change, because that is "grand" but, in my humble opinion, the hotel needs... More 

Was this review helpful? Yes
Tanya R, Front Office Manager at Poughkeepsie Grand Hotel, responded to this review

Thank you for your review! As we are happy to hear our staff were incredibly helpful and friendly, we apologize for any inconvenience you had during your stay. We will be renovating our heating/ac units and I will pass along your other concerns. We hope you will stay with us again in the future! More 

Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 18, 2014

I stayed over the night of "k104 Not So Silent Night" which is a pop music concert in the area.Though it was fairly crowded, the parking garage was managed very well and only letting hotel patrons park in the garage. The staff members were very nice, polite and helpful, however, the rooms were very hot. It felt like no air... More 

Was this review helpful? Yes
Tanya R, Front Office Manager at Poughkeepsie Grand Hotel, responded to this review

Thank you for your review! Yes the night of the concert we were sold out so we are happy you were able to park for free in our garage and the staff were accommodating. We apologize for the room being hot and we will look into the other complaints. We hope if ever in our area you will give us... More 

West Springfield, Massachusetts
Top Contributor
150 reviews 150 reviews
22 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed December 16, 2014

only stayed here for one night prior to a wedding. One thing to say is they have the best staff, which was a pleasant surprise. both people I talked to at the front desk were thorough and answered all my questions without a hurried response. I felt relaxed checking in. Best part was I got a king sized bed at... More 

Was this review helpful? Yes
Tanya R, Front Office Manager at Poughkeepsie Grand Hotel, responded to this review

Thank you for your review! We are happy to hear you felt relaxed here with our staff, we hope you stay with us again if ever in our area! More 

Poughkeepsie, New York
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 2, 2014

When my husband and I chose the Poughkeepsie Grand as the reception site for our Wedding Day, it was a little like winning the lottery. The facilities were quite nice but it was the service that made our day special. Diane from Sales and Keisha from the Front Desk were just awesome. My immediate family flew in stayed at the... More 

Was this review helpful? Yes
Tanya R, Front Office Manager at Poughkeepsie Grand Hotel, responded to this review

Thank you for your review. We are so pleased to hear all your kind words about the hotel & staff. We also wanted to give you an extra big Thank You for being a repeated guest and returning to the hotel for your special events. Looking forward to having you again! More 

Kingston, NY
Top Contributor
130 reviews 130 reviews
20 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed December 2, 2014

My wife and I spent one night at the Grand and were pleased with the stay. The property is not centrally located but nothing is in Poughkeepsie. It does have a huge parking lot right next door and another one across the street so parking is never an issue. There is also a very cozy bar near the lobby. The... More 

Was this review helpful? Yes 2
Tanya R, Front Office Manager at Poughkeepsie Grand Hotel, responded to this review

Thank You for your review. It was very nice to hear all your kind words about the staff & hotel. We strive to accommodate all your needs! We hope you stay with us if ever in our area again! More 

Top Contributor
89 reviews 89 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 29, 2014

I didn't pay for the hotel so I don't no if it's expensive but it was a nice hotel. You can tell the hotel is old but we'll kept. Nice size rooms. Food in hotel was pretty good. The soap actually smells really good.

Was this review helpful? Yes
Tanya R, Front Office Manager at Poughkeepsie Grand Hotel, responded to this review

Thank you for your review. We are happy you enjoyed your stay and hope you can with us again if traveling in our area! More 

Campbell, California
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 21, 2014 via mobile

We stayed here for 4 nights so I think we got a pretty good feel for the hotel. The staff, from the front desk to the waiters in the restaurant, were all very friendly and courteous. We needed a shower chair for my disabled husband and they gave us the handicap accessible room which was a nice offer. Our room... More 

Was this review helpful? Yes 1
Tanya R, Front Office Manager at Poughkeepsie Grand Hotel, responded to this review

Thank you for your review. We are sorry to hear you were not completely satisfied with your stay but I will pass on your comments to the appropriate departments and we hope you will stay with us again. More 

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