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BEST WESTERN PLUS The Inn & Suites At the Falls

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50 Red Oaks Mill Road, Poughkeepsie, NY
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BEST WESTERN PLUS The Inn & Suites At the Falls
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341 Reviews from our TripAdvisor Community

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Traveler rating
    155
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    47
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (341)
  • Mar-May only
    (71)
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    (94)
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    (125)
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    (51)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

If you stay there -- stay in the suites. The double queen room is a little cramped. Hotel staff was friendly and accommodating. There is a lovely creek that runs along side it. You can open up your windows and listen to it and the birds in the morning. They also have a place to sit outside overlooking the creek... More 

Review collected in partnership with Best Western

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Seattle, Washington
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

We had a suite. Remarkably large, with a kitchenette. Wonderful happy hour in the early evening with a nice patio. The breakfast was mostly typical fair, but hardboiled eggs, waffles cook to order and fresh fruit. The staff was very helpful and courteous.

Was this review helpful? Yes
Contributor
20 reviews 20 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I know a hotel is not your own bed and shouldn't feel the same, yet it was less comfortable than my bed. The pillows were too flat so I doubled them up. Then they were to thick. I tossed and turned all night. The couch in the breakfast room was more comfortable. I liked the breakfast that I had. I... More 

Was this review helpful? Yes
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review

Our hotel has electronic locks that are in no way compatible with a cell phone, Which makes it impossible to break into our rooms. Not sure what you saw but it was not someone breaking into another room. Also all public areas of the hotel are on recorded video surveillances. Sorry you slept so poorly. More 

San Jose, California
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

I stay at Best Westerns whenever possible. Two others on this trip were great. This one was just ok. Beware that it is almost 4 miles from the main highway. That is not a criticism, just a logistical comment. Other reviews said the windows were dirty - the windows in the hallway were still dirty although the spider webs were... More 

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Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review

Thank you for writing your review and for helping us make our hotel better. More 

Lothian, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

The Inn at the Falls was alright. It was pricey for what was offered. It wasn't nicer than & didn't offer greater amenities than those I've gotten at less expensive places. We needed to be close to family for Memorial Day Weekend - necessity, rather than choice - & this was the only option. I don't think I'd pick it... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review

Our prices change through out the year and we try to keep them lower when we can. Thank you for staying with us. More 

Clinton, United States
1 review
5 of 5 stars Reviewed 1 week ago

I truly was surprised by this facility. Very clean, great helpful staff and quiet location by the river. As always when I checked in, I looked over the room and bedding. Everything looked and "felt" clean. The bed was comfortable and hotel quiet. Internet reception was a little weak but livable I would strongly recommend this for business or personal... More 

Review collected in partnership with Best Western

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Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review

Thank you for your review and for staying with us. More 

Kalamazoo, United States
1 review
5 of 5 stars Reviewed 1 week ago

Enjoyed a pleasant stay here on our way home from Cape Cod. The Inn is located in a quiet, secluded area surrounded by woods and a stream/river. Staff was friendly and courteous. We especially enjoyed the "happy hour" with a choice of two free glasses of wine or two beers. We would definitely stay here again when in the Poughkeepsie... More 

Review collected in partnership with Best Western

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Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review

Thank you and we do hope to see you back in the future. More 

DC, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Good location, accommodating staff. We enjoyed the nice happy hour service. The clean, nice room with excellent internet made our return at the end of each day's tourism a relaxing joy. Enjoyed taking my morning cup of very decent coffee viewing the creek and the occasional bird.

Review collected in partnership with Best Western

Was this review helpful? Yes
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review

Thank you and we hope to see you back soon. More 

Sparta, New Jersey
1 review
4 of 5 stars Reviewed 2 weeks ago

This is a nice, small hotel alongside a wide, babbling stream. We stayed a night to attend a graduation the next morning. Although the front desk girl was chief, cook, and bottle washer - she was pleasant, efficient and attentive (during check-in and check-out). It's nice that they include a "happy hour" (even nicer if they would put out a... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review

Thank you for your nice review and staying with us. You are right about the pollen nothing stays clean during this season for more then an hour. We all suffer through this for a short time, because it is beautiful in the Hudson Valley. More 

Chilmark
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We were "put" @ the Inn and Suites @ the Falls through a seeming bait and switch procedure. We had made reservations at the Mercury Grand Hotel, Poughkeepsie the week prior to our scheduled arrival. However, when I called the day before our scheduled arrival to check on a few aspects of our reservations, I was told that the hotel... More 

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Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review

I am sorry to hear you had such a terrible time. Our hotel is a Plus property and we are only 3.2 miles from busy Route 9. You booked at Mercury Grand at a much lower rate and that hotel is only 4 miles from Best Western. Best Western is I mile closer to downtown Poughkeepsie then the other two.... More 

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