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BEST WESTERN PLUS The Inn & Suites At the Falls

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50 Red Oaks Mill Road, Poughkeepsie, NY 12603
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1 room 1 adult
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BEST WESTERN PLUS The Inn & Suites At the Falls
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425 Reviews from our TripAdvisor Community

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Catskill, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Good hotel, very accommodating staff, lovely area, I plan to come back. I enjoy using my Best Western rewards. The cocktail hour was very nice to enjoy after a long day. This will be the location I plan to return to, and seeing as my work brings me back here often, I look forward to using this establishment.

Review collected in partnership with Best Western

Helpful?
Thank Sean D
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review

Thank you for your review and we look forward to your return. More 

Mineola, New York
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The BW Inn & Suites is clean, very nicely decorated, and a very friendly place. The rooms are large and the beds and pillows very comfortable. We had a darling view of a brook or stream below. I would not expect actual "water falls,' but the view is lovely. Everyone at breakfast can have a view of the stream/little river... More 

Review collected in partnership with Best Western

Helpful?
Thank Jules996
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review

Thank you for staying with us and we hope to see you back in the future. More 

Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The hotel is a terrific value, nice large rooms and free breakfast and parking. nice staff as well. A large group of high school hockey players came at the same time so breakfast was crowded and somewhat short of food temporarily but the staff brought out more quickly once notified.

Review collected in partnership with Best Western

Helpful?
Thank Nelson S
Lebanon, New Jersey
Level Contributor
1,093 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 361 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel points out that they are located by a waterfall in river - and it is - but you cannot see it from hotel. The view is walking over to busy road bridge. Room was quite acceptable. Breakfast area is a bit small. Overall an average stay. btw = why cant hotels install shower controls that are easy to figure... More 

Helpful?
Thank Morgan2010
Southbury, Connecticut, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Got in real late last night. 1:00AM this morning actually. The man at the desk was pleasant enough for that time of night. He checked us in and gave us room #218. The room was on the 2nd floor, the furthest room possible from the lobby which wasn't a problem but when we got to the room, the room cards... More 

Helpful?
1 Thank Christina L
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review

We are sorry you had issues with our hotel. Everything has been reviewed with the staff and corrections have been made. We hope you come back again to see that this is not our norm, we take pride in our hotel. We want every guest t have an exceptional stay and we all work hard to succeed. More 

1 review
4 of 5 stars Reviewed January 9, 2016

Very nice experience at this hotel. I had just a few issues which kept me from rating this excellent. I have a lot of experience staying in Pough. area and this is the place I would go back to. Far different and better than the usual chains on Rt 9. Our issues were not all that significant. We opted for... More 

Review collected in partnership with Best Western

Helpful?
Thank Steve R
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review

We all thank you for staying with us and writing your review. We hope to see you back in the future. More 

Kings Park, NY, United States
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed January 7, 2016

Everyone was very pleasant and helpful. Plenty of parking and the room was clean and in good order. The breakfast selection was ample and included hot breakfast sandwiches, cereal, bagels, toast, and coffee and juices.

Review collected in partnership with Best Western

Helpful?
Thank Chris W
Reading, Massachusetts
Level Contributor
126 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 2, 2016

A very unique hotel close to Marist College. The hotel had a feel of an old house or manor. The rooms were large and clean. The common area had a fireplace and a nice outdoor patio. Complimentary breakfast was also served in the common area, with hard boiled eggs, hot pockets, waffles, oatmeal, and fruit. Each guest also gets two... More 

Helpful?
Thank laurenna130
1 review
5 of 5 stars Reviewed January 1, 2016

Very happy with everything. Beds could have been a little more comfortable which is one of the most important items at any place we stay. The room we received (we did not specify anything particular) would have been exactly what our profile would have requested. Spot on

Review collected in partnership with Best Western

Helpful?
Thank Deborah K
1 review
1 of 5 stars Reviewed December 29, 2015

The location and building were great, but the interior is dirty and the manager doesn't seem to care. I booked four nights but checked out after the first. In my room were food crumbs on the bed and floor; drips of something on the doors; the tub was painted and the paint was pealing; the windows overlooking the river were... More 

Review collected in partnership with Best Western

Helpful?
Thank katherinep375
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review

I am sorry you did not like your stay, I know you told us that your bed was too hard and that is why you were leaving. We did everything to help you out. We pride ourselves on a clean hotel. Thank you for staying with us. More 

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