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Holiday Inn Plattsburgh

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412 Route 3, Plattsburgh, NY 12901
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Holiday Inn Plattsburgh
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174 Reviews from our TripAdvisor Community

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Laval, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 18, 2015

Hotel check-in was quick, efficient and staff was wonderful. Easy access from highway, and central to all stores. I was there for Black Friday shopping for one night and room was comfortable; I slept very well. Hotel was very clean and not noisy at all. Will definitely return when I am in the area.

Helpful?
Thank cynthia1262
Albany, New York
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 16, 2015

Excellent Front Desk service. Abigail was extremely courteous and helpful. Just got Platinum-Elite and Abigail answered all of my questions. Rooms are average - but the Hot Tub and Pools are excellent. Pool is warm. As in another review - I too have stayed many times at Comfort Inn across Rt. 3. It is nice, with hot breakfast. However, Gym... More 

Helpful?
Thank Coldupstate
Albany, New York
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 27, 2015 via mobile

Spire Member: This hotel is fantastic! I stay here at least 60 stays a year! The rooms are always clean, and reception is always so kind! They even acknowledge me by name at times! I've also received a complimentary bottle of wine for the new year which is quite the service for their Loyal members. My compliments to hotel management!

Helpful?
1 Thank Will W
Buffalo, New York
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed October 28, 2015 via mobile

This was my first time staying at this Holiday Inn in Plattsburgh and while it was ok, I did not find it as nice as the Comfort Inn across the street. A king size room has plenty of space for the desk and chairs, but the bathroom is tiny with barely any room on the sink to put your toiletries.... More 

Helpful?
Thank tomkat350
hiplbny, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this review

Thank you for taking the time to tell us about your experience at the Plattsburgh Holiday Inn. I am sorry that you feel bathroom and breakfast did not meet your expectations; please allow me to express my sincerest apologies. At Holiday Inn Plattsburgh we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 18, 2015 via mobile

Best hotel in plattsburgh. .there service is best in plattsburgh specially Sam. Sam is really helpful and understands guest needs quickly. Hotel needs to work on there buffet breakfast else everything is good.

Helpful?
1 Thank Areeb A
Blainville, Quebec, Canada
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed October 12, 2015

I am used to staying at holiday inn express because i travel a lot for work. Sor we went the adirondaks for a short vacation and we chose holiday in. Express plattsburg because it was centraly located for all the activities we wantes to do. Don t go there because the breakfast is included p. There is nearly no choice... More 

Helpful?
1 Thank LindaD114
hiplbny, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this review

Firstly permit us to say thank you for taking the time to share your experience with us. Know that we take all of our guest feedback very seriously as it gives us a glimpse in to their stay and opportunities for improvement. With that said, we are very disappointed to see that our property did not meet your standards. We... More 

Travelers are raving about these Plattsburgh hotels

Binghamton, New York
1 review
4 of 5 stars Reviewed October 7, 2015

I frequently stay at the Holiday Inn in Plattsburgh for business. The staff always goes out of their way to make my stay as if I were at home. The bar & restaurant on the premise makes things convenient and the atmosphere is good! I would like to say that Abigail is always pleasant and very helpful. It's nice to... More 

Helpful?
Thank Bob U
Plattsburgh, New York
2 reviews
5 of 5 stars Reviewed September 30, 2015 via mobile

Thanks to all the staff for making my stay so great! Mgrs Sam and Rita. Front desk Kayla and Abigail are always professional and so helpful. Thanks to everyone for making my stay at ft he Holiday Inn in Plattsburgh so pleasant and enjoyable. I am in Plattsburgh on business a lot and I always stay at this hotel.

Helpful?
Thank M T
Webster, Massachusetts
2 reviews
1 of 5 stars Reviewed September 29, 2015

walked in went to room and left right away rooms smell old and like old smoke very dated small elevators jammed my leg with luggage cart had made reservations room was not even cooled off or at least at a comfortable temp outside has just been remodeled nothing done to inside just a mess inside rooms

Helpful?
Thank Shanda R
hiplbny, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this review

Thank you for taking the time to write your review of our property, your comments are very much valued.All of the hotel rooms are renovated from inside and outside.All rooms are set with auto temperature. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.... More 

Albany NY
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed September 28, 2015 via mobile

I stayed here in June for work and it was ok, the staff is friendly and were probably overwhelmed by the sheer volume of law enforcement staying in Plattsburgh as part of a manhunt for two escaped prisoners. The rooms smelled smoky and the floors were discolored. Breakfast left something to be desired, and the bar doesn't stay open late.

Helpful?
Thank bigguynred
hiplbny, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this review

Thank you for taking the time to leave your comments with us. We have recently renovated the hotel and I am sorry you experienced a room with a slight smell. Many people comment on the freshness of our rooms and how the renovations have made the hotel more appealing. We strive to achieve total guest satisfaction and I apologize that... More 

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