When we called the hotel, we were told what the rate would be, but when we checked our bank statements after arriving home, we were charged $40 more than what we were told at the hotel. Most of the other hotels in the area offer a complimentary breakfast and this Holiday Inn would be well-advised to follow suit. The best... more

Found this hotel to be a little above average. I was able to book it very easily on the Holiday Inn website. The checkin was smooth and quick. The room was clean and the furniture was in good shape. Pillows and matress were much better than typical hotel in this price range. The towels were brand new and very comfortable.... more

The hotel is getting old and needs to be renovated. My room was in the second floor and as soon as I step out of the elevator there was an unpleasant odor all along the corridor. I assumed that it was the carpet. The room was clean but the air conditioning/heating unit was way too noisy and the same unpleasant... more

This hotel has MUCH to be desired. It is an aging hotel that has not been kept up. The rooms are adequate at best. The bathroom was in terrible condition and the shower... well... don't count on it. We stayed here as the other hotels were booked completely. I now know why this hotel had availability. I was greatly disappointed... more

This hotel was adequate. The room was typical and fairly clean. The maid service was not ideal. The hotel has a very nice indoor pool facility and a typical fitness room with aging equipment. Our biggest complaint was at the restaurant. They guarantee a excellent meal. After 30 min of waiting and watching others go in and out, our waitress... more

Owners are not of american descent. I travel extensively in this area and needed a good place I can count on. It is not here. The people at the desk will give you a big smile and tell you what you want to hear. Press them, do not let them fool you. The service was terrible. I had to come... more

Don't look to close, the hotel needs a total sprucing up...begin with the elevator which was just plain grungy. The public areas seemed dirty, the rooms just a bit better, old air conditioners were dirty and loud, bedspreads have seen better decades. The two guys who work the front desk were clueless, the ladies on the front desk were great...check... more

Having just returned from the area, we spent 2 nights in the Holiday Inn. Set just off interstate 87 it is easy to get to with plentyful parking and although a couple of miles from downtown Plattsburgh it is a straight uncomplicated road in to the town centre. The rooms are clean and well presented, the restuarant was quiet but... more

No complaints...Excellent and helpful staff, rooms are VERY spacious and appointed well enough. THere is a well maintained Pool, rooms have internet access but what was very nice is there are 2 computers in the main lobby if you do not have a laptop and want to surf or check emails. Coffee/tea/H-chocolate is available in the main lobby...C-Breakfast would be... more