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All 14 Plattsburgh hotels

Holiday Inn Plattsburgh

3.0 of 5 Hotel   |   412 Route 3, Plattsburgh, NY 12901
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65%
Ranked #6 of 14 Hotels in Plattsburgh
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed 2 weeks ago
Magdalene G Toronto, Ontario
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132 reviews from our community

Traveler rating
    41
    44
    24
    14
    9
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44
37
7
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Toronto, Ontario
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here one night on the way to our vacation destination and one night on the way back home from our trip. We've stayed in other Holiday Inn's which is why we chose this brand in addtion to the reviews it received on Tripadvisor. Here are some quick points to consider: - Convenient location off the main highway and... More

Was this review helpful? Yes
hiplbny, General Manager at Holiday Inn Plattsburgh, responded to this review

Thank you for submitting your review of our hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I am pleased to note that you were satisfied with our staff services, cleanliness. We strive to provide an outstanding experience and it... More

Auburn, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

Hotel was great. Never go through Hotelreservation.com to book your room. go directly through the hotel, if you need to cancel your room for any reason you can not get a refund due to going through Hotelreservation.com

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2 reviews
2 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for 5 days. Breakfast consists on bananas, bread and croissants. Forget about eggs, bacon and so on unless you are willing to pay extra for that. Rooms are not very clean, found hair from other people in my bed, and are very noisy (you will hear both your neighbors and the cars on the highway).... More

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hiplbny, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this review

Thank you for sharing your travel experience! Both positive and negative feedback that you have provided will allow us to make improvements to our hotel. Please be informed that we had taken the appropriate actions to correct the issue with the WIFI.The town does not have any dry cleaning business at this time, but we do provide wash and fold... More

Ocean Park, Washington
Top Contributor
120 reviews 120 reviews
62 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This seems to be an older property, or at least it seems by the look. That said, the service was very good. There is a restaurant and lounge off the lobby, but I chose elsewhere so cannot offer my experience. The hotel is well located near good restaurants and shopping. If you chose, there are a number of places you... More

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hiplbny, Manager at Holiday Inn Plattsburgh, responded to this review

Thank you for taking the time to relay your comments regarding our property during your recent stay. I'm delighted to know that you like our location and found our staff friendly. I am sorry we were not able to exceed or at least be at par with your expectation. While we understand that your stay was not 100% satisfactory, we... More

Contributor
19 reviews 19 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 6, 2014

Stayed at this Holiday Inn on a quick trip through Plattsburgh. The room was clean, with a nice TV and fridge. The staff were very friendly and helpful and there was tons of free parking. It was also very close to lots of shopping in the area. I did not like that the walls seems to be really thin and... More

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hiplbny, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this review

Thank you very much for staying with us and of course thank you so much for your review, which is very much appreciated. Whilst I was very pleased to read all your positive comments about the staff and the hotel itself, I was certainly very disappointed to learn that your stay was marred by the WIFI.We also have wired internet... More

Montreal, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 4, 2014

Stayed in for one night and it was alright! Front desk was friendly and we we're able to check-in early which was nice. The room was nice and spacious, lots of room even with the king size bed. Bathroom was a bit small, but nothing to be worried about. The fan didn't work though, not sure about that. Also, the... More

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hiplbny, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this review

Thank you for taking the time to write a review about your experience at our hotel. I apologize that you had some difficulty with AC and the breakfast . We are always willing to make accommodations for our guests with needs and would be happy to address that with you further. Your comments enable us to strive to provide all... More

Portsmouth, Rhode Island
1 review
2 of 5 stars Reviewed July 30, 2014

Stayed at the Holiday Inn two nights recently and was disappointed. The bathroom has a very small counter space and the room smelled a little like smoke. The air conditioner was the biggest problem. It was extremely cold and noisy and when turned low it didn't cool at all. I would try other hotels in the area. The Hampton Inn... More

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hiplbny, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this review

Thank you for your feedback and for choosing our hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. I apologize that your room smelled like smoke and A/C did not function properly.We are upgrading our A/C in rooms. Rest assured that your comments will be documented and... More

Charlottesville, Virginia
Top Contributor
78 reviews 78 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed July 16, 2014

You're not likely to find anything exceptional at this hotel conveniently located off of I-87. At the same time, you are not likely to experience any major issues either. The staff was efficient and helpful at check-in. The breakfast was okay but I have had better at Holiday Inn Express properties in many cities. The room was fine but not... More

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IHGCare, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this review

Dear JJH1764, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Thank you... More

Montreal, Canada
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 30, 2014

I've stay at several hotels in Plattsburgh and they're almost the same but I like this one. Very clean, the room was spacious enough, two large bed with a lot of pillow. The pool is large, the staff was great and we specially love the breakfast in the morning. I recommend the Holliday Inn.

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hiplbny, Public Relations Manager at Holiday Inn Plattsburgh, responded to this review

We appreciate your feedback and we plan to share it with our staff and management. We are so glad to hear you enjoyed our continental breakfast, pillows, staff and pool. We hope to see you again! More

Highgate Center, Vermont
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 22, 2014

We travel to the Plattsburgh area often but have never stayed at the Holiday Inn before. Due to late reservations - many of the regular places we stay were full. The hotel was clean and staff were great. The pool was very clean and a great time! We couldn't find a map of the hotel - so when we first... More

Was this review helpful? Yes 1
hiplbny, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this review

We are thrilled to hear that you found your stay to be a "pleasant new experience!" Thank you for staying with us and we look forward to seeing you again. More

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Additional Information about Holiday Inn Plattsburgh

Address: 412 Route 3, Plattsburgh, NY 12901
Phone Number:
Location: United States > New York > Plattsburgh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Plattsburgh 3*
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Also Known As:
Holiday Inn Plattsburgh Hotel Plattsburgh
Plattsburgh Holiday Inn

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