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Comfort Inn & Suites

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411 Route 3, Plattsburgh, NY 12901-6520
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Comfort Inn & Suites
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Comfort Inn & Suites
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Comfort Inn & Suites
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167 reviews from our community

Traveler rating
    90
    52
    15
    5
    5
See reviews for
89
24
4
26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Watertown, New York
Contributor
13 reviews 13 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

When my husband told me we were staying at a Comfort Inn, I was surprised, not our usual choice. I will say that I was pleasantly surprised with the room, it was clean and spacious, the air-conditioner was only in the bedroom, so to cool the living room area off we needed to keep the door open, but all in... More 

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new york
2 reviews
3 of 5 stars Reviewed 2 weeks ago

There are so many things for the kids to love: arcade, golf, pool, splash park... the problem is the staff. They are just not friendly with the exception of the breakfast staff. Housekeeping is non-existent. Lifeguards are too busy talking to pay real attention to guarding. The guy lifeguard with the bushy hair let kids under the height requirement slide... More 

Was this review helpful? Yes
PlattsburghComfort, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete an online review. We fully appreciate any and all feedback that our guests can provide us regarding their experience at our hotel. We apologize if you were not fully satisfied with your stay and for any perceived "rudeness" from the staff. Our staff members do acknowledge the fact that they play a... More 

Glenville, New York
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 8, 2015

Stayed here for the weekend and was very happy.very well run operation. Kids did enjoy the pool.Want to mention the professionalism of the lifeguards.Young lifguards doing a fantastic job.You could not pay me enough to deal with all those kids.would definitely stay there again.gym was outstanding.something to do for everyone in the family in this place.

Was this review helpful? Yes 1
PlattsburghComfort, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thanks so much for staying with us! It is great to hear about our guests' using and enjoying all of the amenities that we have here. The staff strives to provide great service to the guests; our lifeguards do work very hard especially on busy days. Additionally, we have recently installed sound proofing in all rooms in order to limit... More 

1 review
5 of 5 stars Reviewed February 8, 2015

We have been driving from Montreal and arrived on December 24 at night very comfortable place,Very clean We had nice experience with the all team especially with DJ and Becky from the front desk. Thanks again DJ and BECKY ! we will for sure be back again

Was this review helpful? Yes
PlattsburghComfort, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your review and for choosing to stay here at the Comfort Inn in Plattsburgh! We are glad to hear that you had a nice experience while staying with us. We hope that your family was able to take advantage of some of the amenities that we provide our guests here such as the fitness center,... More 

Williston, Vermont
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 2, 2015

We took a spontaneous trip to Plattsburgh just so my kiddos could burn off some energy and have a little fun. I saw this hotel online, and the mini waterpark for kids was the selling point for us. I have two toddlers, and it was very appealing. I would say that overall the trip was fantastic because the kids had... More 

Was this review helpful? Yes 2
PlattsburghComfort, Guest Relations Manager at Comfort Inn & Suites, responded to this review

We thank you for staying with us here at the Plattsburgh Comfort Inn. We love hearing that the children had a blast in the water park. I will be forwarding this review to all applicable staff members for training purposes; we strive to provide our guests with the best possible experience here at our facility. We hope you choose to... More 

Quebec City, Canada
2 reviews
5 of 5 stars Reviewed January 31, 2015

We stay one night before our departure to Orlando the 26 jan 15 and everything at this hotel is great. Room is very clean and very good size. King bed is very comfortable. The staff is nice and the breakfast is good. The most amazing thing about this hotel is the water park, game room and the incredible gym with... More 

Was this review helpful? Yes
PlattsburghComfort, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for choosing to stay with us before your trip to Orlando; we hope you had a great vacation. Our hotel aims to please with the numerous amenities we have here. The owner has built an incredibly facility to work at. We are extremely happy to hear that you enjoyed your stay here and that you took advantage of... More 

1 review
5 of 5 stars Reviewed January 27, 2015

The hotel has great new rooms and very clean. I have been periodically staying at the comfort Inn for the past year and the front desk has made me feel like my second home. The professional staff throughout the hotel really supports a culture of comfort, Thanks Rayna,

Was this review helpful? Yes
PlattsburghComfort, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for your review and for continuously staying with us here at the Plattsburgh Comfort Inn. We are happy to hear that you feel so at-home here. Rayna has been a great asset to our hotel. We thank you for your feedback and loyalty. More 

Holland, Massachusetts
1 review
5 of 5 stars Reviewed January 25, 2015

I have been staying here for years. Great for business or families.Great staff,the place is very clean and taken care of. You will feel like family here! I love watching the kids playing in the pool water park. Nice upscale brew pub. You will enjoy your stay here.

Was this review helpful? Yes
PlattsburghComfort, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for your review and for being a loyal guest! We love to hear from our returning guests and we hope to continue to see familiar faces. More 

Montreal, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 25, 2015

I have recently stayed at the comfort inn in Plattsburgh just for a little family outing. I have seen it before and noticed it had an indoor water park. I finally got a chance to take my family there. It was great for the kids and the whoel family. The kids really enjoyed the water park and the large arcade... More 

Was this review helpful? Yes
PlattsburghComfort, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for choosing to stay with us at the Plattsburgh Comfort Inn. We are happy that you and your family enjoyed the splash water park and the Funzone. For your next stay, please remember we also have a full-sized complementary fitness center with a steam room and sauna that you may take advantage of in addition to the two... More 

Montreal
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 18, 2015

Was there with our 2 young kids (2 & 3) and another couple. We all enjoyed our stay, room was big and the kids loved the pool and had fun at the arcade. Close to shopping, we will go back for a weekend getaway.

Was this review helpful? Yes
PlattsburghComfort, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for staying with us at the Comfort Inn. It is always nice to hear that the family enjoyed all the great amenities that the hotel has to offer. We look forward to your next get-a-way. More 

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