I stayed with a friend for a weekend high school reunion.
The construction taking place indicates that the lobby and restaurant areas, whenever completed, will put on a show of a modern property.
Unfortunately, the rooms will be a huge disappointment. At least in the wing where we resided, it is obvious the motel has enclosed what was an open...
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Dear Cuse2,
Thank you for writing a review on Trip Advisor. At the Holiday Inn - Plainview, we want to make sure that everyone's experience is positive and if not, make sure that we do everything possible to make things right. You are correct in your observations about the rooms being enclosed and having an inner hallway, unaccessable to fresh...
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I was in town for business and had to stay here due to a horrible experience at another hotel. The room was very clean and I slept well. The carpet looked like new. The only negative feedback is that breakfast wasn't good. The breakfast bar should include oatmeal without milk as some people have dairy allergies. The check-in person, Peter...
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Dear Rebecca_Mike,
Thank you for writing a review about us on Trip Advisor. We want to make sure that your experience is positive so that you will consider our hotel your first choice when staying in the Plainview area. I apologize about your experience at breakfast. If there is any menu item or buffet item that is not prepared to...
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My fiance and I spent a really nice night at the Holiday Inn Plainview. The room has recently been redone and we were impressed w/ its comfort and style and cleanliness. The mattress was just right and they even give you a choice of pillows of different firmness to choose from. Although there is a space in the furniture for...
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Normally Holiday Inns are the bottom of the barrel of hotels but this one was quite acceptable for the price (actually hotel points). The hotel was under construction when we visited so a lot of areas were not open. The rooms seemed to be renovated and were very clean. The carpet in the hallways seemed fairly new.
When we visited...
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To DiverM,
Thank you for writing a review on Trip Advisor. It looks like your overall experience was a positive one and changing the perceptions about Holiday Inn is done little by little with positive reviews such as yours. As we are coming to the end of construction, we want people to see that not all properties under the same...
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This hotel is under serious renovations - as in, the entire hotel is completely torn up and a mess. They don't mention this on their website or when you're booking... interesting.
So putting that aside, I had problems with this property. The walls are paper-thin - I could hear when my 'neighbor' dropped something in thier bathroom. The layout is...
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Dear Ash0818,
Thank you for writting a review on trip advisor. I must apologize for issues you had during your stay. We are trying extremely hard to get the work on the lobby finished as soon as possible but as you can see from the scope of work, it's not a small renovation. We do hope that you will give...
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Second time since winter 2011 staying here- and there is Major renovations still going on- but worse. Very dusty, loud and a mess. Im shocked that the price was still the normal for this location. Additionally I found that some of the workers have a poor attitude ( Not the front desk, very easy to deal with) But the staff...
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Reviewed December 21, 2011
To BiotechCalifornia,
Thank you for taking the time to write a review for the hotel. I wanted to apologize for the issues you had during your stay. I understand your frustration at the conditions of the public areas of the hotel but I must say that we are working hard to get the construction completed and keep the hotel clean...
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There were a few nice things and a few annoying things so it left me with an average feeling about the hotel.
Check in
Really no problem and they let me in early. My only problem was the directions I was given from the clerk were poor. He really didn't explain well how to get to my room with the...
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To ktscott01,
Thank you for writing a review on Trip Advisor. I must apologize for not being able to meet your service expectations. We are reviewing your dates of stay and researching the staff member who you mentioned in your review. We do take all reviews very seriously and I assure you, we will take action on this matter. As...
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Nothing causes me more concern than seeing massive renovations happening the moment I enter a hotel! I was skeptical but had no reason to be. I registered and was assured my room was at the back of the building and that I would hear no construction noise. True! The room numbering is a bit confusing but the desk clerk walked...
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To EnjoyTravelAlways,
Thank you for your review on Trip Advisor. It has been a very difficult time for us with such a massive renovation taking place to make sure that the work is completed on time and that the service remains at the same high level that you would expect from the Holiday Inn Family. So far, the results have...
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The staff was very friendly and accomdating and the room was nicely decorated, but I didn't like that the closet was located in the bathroom. The parking entrance we had to use was located in the back of the building in an isolated area, thankfully I was not travelling alone. The continental breakfast was lacking in quality and the dining...
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Dear Teresa W,
Thank you for writing a review on Trip Advisor and giving us a great score. Overall it looks like your stay with us was positive. I want to apologize for some of the confusion with the fitness center. The pictures you are viewing online are our old fitness center. When you were here, you were in our...
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We stayed here for 2012 Super Bowl Weekend during a trip to visit friends and family on Long Island. The room was affordable, very quiet, decently decorated and clean. The mattress cover was "noisy" though because it was "water resistant". The bathroom was nicely appointed even though the tub is small. The hotel is still undergoing renovations. I am a...
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Dear Business and pleasure travel,
I wanted to thank you for taking the time to give us a review on Trip Advisor. Overall it looked to be a positive stay. I wanted to apologize for the service and food issue you had encountered in the restaurant. This was our first day using the buffet in that back corner due to...
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77 Reviews
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