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Hilton Garden Inn Rochester/Pittsford

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800 Pittsford - Victor Road, Pittsford, NY 14534 (Formerly The Brookwood Inn)
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1 room 1 adult
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Hilton Garden Inn Rochester\/Pittsford
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317 Reviews from our TripAdvisor Community

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5 of 5 stars Reviewed yesterday NEW

Great location of hotel with the best staff I have ever encountered at many hotels that I have stayed at!! Food and atmosphere was great for breakfast and dinner!! Always recommend to others being family or work associates!!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 739richardy
Mechanicsville, VA, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Every time I stay in Rochester/Pittsford, NY I choose to stay only at the Hilton Garden Inn-Pittsford. The reason for this, is my expectations have been exceeded during every stay. The staff is always delightful, no matter what time I arrive and depart. Excellent rooms, always very clean with helpful, pleasant and accommodating staff. This is the type of service... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James D
Albany, NY, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

If it weren't for the staff at the hotel, I probably would've rated it lower. The facility is older, so you can see some of the minor flaws in the rooms (i.e. paint, scratches, bathrooms are dated, toilet rocked when you sat on it, etc.). But the staff was fantastic and made up for any shortcomings.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Justin Y
Glasgow, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

Very nice hotel with equally comfortable and spacious rooms. Good facilities to help pass the evenings. All the staff extremely helpful and friendly particularly Daisy the on duty Manager. Will certainly be my hotel of choice for future business trips to the Rochester area.

Helpful?
Thank martyndalziel
Daisy C, Front Office Manager at Hilton Garden Inn Rochester/Pittsford, responded to this review

Dear martyndalziel, Thank you for taking the time to share your lovely feedback. As a Gold member, we know you have high standards for travel and your praise it wonderful to hear! It was a pleasure to host your stay and we look forward to seeing you the next time you are in Rochester for business. Yours in hospitality, Daisy... More 

Burlington, Canada
1 review
5 of 5 stars Reviewed 1 week ago

I have nothing but postive things to say. Friendly staff, clean rooms and the kids loved every minute of it. For a kids hockey team this is the Hotel to go to. Outstanding service from all staff members!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kimberly H
Daisy C, Front Office Manager at Hilton Garden Inn Rochester/Pittsford, responded to this review

Dear Kimberly H, Thank you for taking the time to share your great feedback. It was a delight to host the Candy Cup tournament, and your team was a joy to host! We look forward to seeing you next year! Yours in hospitality, Daisy Chei Front Office Manager Hilton Garden Inn Rochester/Pittsford 585-249-6002 More 

Syracuse, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel was clean, nice rooms with comfortable beds. The all you can eat breakfast was good with good, fast service. Kids eat free with paying adult. Easy check in and check out. Free parking. Convenient to shopping and easy on/off NYS thurway.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Deborah G
Daisy C, Front Office Manager at Hilton Garden Inn Rochester/Pittsford, responded to this review

Dear Deborah G, Thank you so much for taking the time to share your stay with us. We are excited to see that you enjoyed your time with us - we strive to provide each and every guest with a lovely and comfortable stay! And I agree with you about our breakfast; it's a fresh, delicious, all you can eat... More 

Waterdown, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I don't even know where to begin, this hotel was so amazing. We booked for a hockey tournament about 2 months in advance with Jessica and right from then our experience was incredible. The staff went out of their way to accommodate the needs of the all the families, the restaurant was absolutely first class, the rooms are large, clean... More 

Helpful?
Thank JenniM28
Blossvale, New York
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Staff are very friendly. The hotel has a nice lobby with complimentary coffee, tea, hot chocolate, and other beverages. It also has a restaurant and dining area inside. The food prices are not bad. Food is good. Breakfast is good. The pool area is warm. We went here with our ice hockey friends and I have no regrets booking at... More 

Helpful?
Thank CherylMFo
Mount Vernon, Ohio, United States
Level Contributor
206 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We were here for a weekend getaway and we're lucky enough to get upgraded to a suite. This suite was extraordinary and worth booking if you have a special event or a special someone. The room was huge with a bar and seating area suitable for entertainment (bring your own glasses, that is the only gap to perfection.) The bathroom... More 

Helpful?
1 Thank Guy H
Syracuse, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We absolutely loved our experience! What a beautiful place. The hotel and our rooms were immaculate. The staff was so accommodating and friendly. Special thanks to the bartender who does his job very well and made the night fun! Also the breakfast staff and cooks. They did not miss a beat feeding all of us ( 9 adults and 8... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Randall B
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