We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Garden Inn Rochester/Pittsford

Certificate of Excellence
Hotel deals
Hotel website
800 Pittsford - Victor Road, Pittsford, NY 14534 (Formerly The Brookwood Inn)
Special Offer
2X Points!
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Hilton Garden Inn Rochester/Pittsford
Professional photos View all
Browse nearby
Hilton Garden Inn Rochester/Pittsford
Write a Review

211 reviews from our community

Traveler rating
    128
    59
    17
    4
    3
See reviews for
84
43
12
56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Any
English first
  • All months
    (211)
  • Mar-May only
    (28)
  • Jun-Aug only
    (70)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (48)
All months
Boston, Massachusetts
Top Contributor
82 reviews 82 reviews
74 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

By far the best hotel I've stayed in this area. Great staff. The bar/waitstaff in the restuarant are really awesome - they totally make you feel at home and introduce you to all the other "regulars" who travel to the area very frequently. I've only stayed twice and they remembered me. It's nice to feel at home when you're traveling.... More 

Was this review helpful? Yes
Rochester, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

We were at a wedding right down the street and wanted to spend the night close to the reception. This hotel was the perfect option for us. It was less than a mile away from the reception. It was very clean and modern. The indoor pool was a great way to relax and spend the evening. The rooms were spacious... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Williamson, New York
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We had a breakfast reservation at this hotel for 16 people for a birthday celebration. We all arrived (from all over the greater Rochester area) at the hotel at 9:30am. The person who made the buffet reservation was told that we had no reservations. When we presented the business card from the person who took the reservation (this person met... More 

Was this review helpful? Yes 5
Corey D, General Manager at Hilton Garden Inn Rochester/Pittsford, responded to this review

As the General Manager of the Hilton Garden Inn Rochester Pittsford, I was very disheartened to learn of the difficulties you had during your visit this past weekend with us. I intend to personally look into each and every one of your concerns and assure you that I and my Hotel Staff will do everything in our power to correct... More 

Boulder, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I enjoyed my stay here until my check-out. I needed to catch an early flight. They stated the night before that their shuttle did not run at 8am, but that their sister hotel could give me a ride. But when I checked out that morning, I was told that the shuttle was not available. So I had to pay $56... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Meadville, PA
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Friendly staff, nice, clean property - just a little worn in places. A short trip off of the NY Thruway, close to the eastern end of I-490. Close to the expansive Eastview Mall. Located in the historic Bushnell Basin / Erie Canal area. Ask about the 2PM checkout for AARP members. In house restaurant is a bit pricey, but lots... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2015

Great clean comfortable hotel. I had business in the city (downtown) and the hotel was 10 - 15 miles out, it was worth the extra drive into city / it was an easy commute. The bed was very comfortable. The restaurant / bar very good service/

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
North Syracuse, United States
1 review
5 of 5 stars Reviewed March 11, 2015

Staff was very helpful and flexible, they are willing to accommodate you in any way. I had several requests that were met and the place was very clean! I would recommend this hotel to any family or friend.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Lompoc, United States
1 review
5 of 5 stars Reviewed February 27, 2015

I enjoyed my stay the week I was here during a business meeting. Everything was so nice and I loved the customer service. Patti the bar tender was very personable and fun. She made a point of remembering what I liked and even my name. She definitely made me feel at home. Such a sweetheart I was sad when she... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Toronto
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed February 24, 2015

This is a great hotel, booked a weekend ski & stay package that included the breakfast and the ski vouchers for Bristol mountain. Clean, very welcoming staff, nice little bar and breakfast/ dinner area, it looks like the hotel was redesigned recently. The few other things we have noticed: - Both cold and hot breakfast is offered, the breakfast service... More 

Was this review helpful? Yes
Saratoga Springs, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 19, 2015

In for two weekend nights to visit family locally. Older property, but updated tastefully with a good fitness room. Staff was warm and helpful (Nancy). Good location with access to large upscale mall and many restaurant choices locally. looking forward to returning for occasional business and family visits.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

46 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (15)
Viewed
Hotel & grounds (4)
Viewed
Family/play areas (2)
Viewed
Room/suite (5)
Viewed
Bathroom (1)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (31)
Viewed
Hotel & grounds (11)
Viewed
Room/suite (8)
Viewed
Dining (4)
Viewed
Business center/function rooms (3)
Viewed
Pool/beach area (2)
Viewed
Bathroom (1)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question