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Hilton Garden Inn Rochester/Pittsford

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800 Pittsford - Victor Road, Pittsford, NY 14534 (Formerly The Brookwood Inn)
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Hilton Garden Inn Rochester/Pittsford
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237 Reviews from our TripAdvisor Community

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Traveler rating
    139
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Rochester, United States
1 review
4 of 5 stars Reviewed 1 week ago

Hotel was clean (and I am picky) and a nice small pool for the kids to enjoy. But despite booking with a AAA family discount with free breakfast for four and late weekend checkout, we had to know our package and ask at every step to get the deal. We had to go to the desk twice before they gave... More 

Review collected in partnership with Hilton Garden Inn

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Connecticut
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My daughter and I chose this hotel because of its close proximity to Nazareth College. I've stayed at other Hilton Garden Inns before and this one did not disappoint. The beds were comfy, the a/c worked well, low noise levels, kuerig coffee maker in the room, wifi worked fine. As Hhonors member, I asked for room upgrade from 1 bed... More 

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Millington, NJ
1 review
4 of 5 stars Reviewed 2 weeks ago

On a Sunday afternoon my wife and I arrived (without prior reservations) on bicycles as we were riding the tow path of the Erie Canal. Nancy, the front desk supervisor, told us that only the highest priced rooms were available since there were no other rooms due to weddings. She was very forthright and helpful showing concern for our welfare.... More 

Review collected in partnership with Hilton Garden Inn

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Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Staff (Anna, Hanna ) under the leadership of Nancy providing great service to customers. Nancy is very meticulously catering the need based customized service for each and every clients. Always courteous and smiling.

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Atlanta, Georgia
Level Contributor
154 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for business as it was very near my client in a nearby office park. The location is right off the 490 expressway and some of the rooms actually back up to the expressway. You could hear some traffic noise but it was not oppressive. The staff was friendly and willing to accommodate, and I want... More 

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Englewood, Florida
Level Contributor
3 reviews
2 of 5 stars Reviewed 2 weeks ago

We stayed for two nights for a friend's wedding. When we made reservations we couldn't get two beds which we prefer. Our friends told us we would get a special wedding rate of $139 per night which we took, but later found lower prices for the same hotel online. We kept bumping our shins on the corner of an ill... More 

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Corey D, General Manager at Hilton Garden Inn Rochester/Pittsford, responded to this review

I appreciate your candid review of your recent stay at our property. I apologize for the room assignment not meeting your expectations as comfort and safety are our highest priority for our guests. While room type requests cannot be met every time, I have reviewed your comments with our front desk team so we may work to prevent and better... More 

Ann Arbor, Michigan
Level Contributor
1 review
4 of 5 stars Reviewed 2 weeks ago

We stayed here for a family wedding. The location was convenient to weekend events and the hotel had great access to highways. Well located in walking distance to a lovely walking trail along the Erie Canal. Nice hotel with spacious rooms, clean, friendly staff. Easy parking.

Review collected in partnership with Hilton Garden Inn

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Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel has manicured landscaping that was breathtaking when I entered the front entrance. The staff is wonderful, always at your service. They anticipate your need and aim to deliver. The business center, the pool and work out area were great. The breakfast was one of the best I have had in a long time.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Needham, Massachusetts
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The room met all our needs and was a nice large room. It was clean. The hotel staff were very friendly. At one point it seemed that there was the smell of cigar smoke entering the room. This was not pleasant. The manager said this shouldn't be as the hotel is nonsmoking and the air-conditioning is supposed to be room... More 

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New Hartford, NY
Level Contributor
162 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Check in was a snap! Hilton actually allows one to check in on line, the day before. I did that, but there was some kind of glitch, so I got a different room. No problem, as the kids say! There is coffee, cold lemon flavored water, and there are choc chip cookies in the lobby for all! The room was... More 

Was this review helpful? Yes 1
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