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Hilton Garden Inn Rochester/Pittsford

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800 Pittsford - Victor Road, Pittsford, NY 14534 (Formerly The Brookwood Inn)
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Hilton Garden Inn Rochester/Pittsford
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Hilton Garden Inn Rochester/Pittsford
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222 reviews from our community

Traveler rating
    132
    65
    18
    4
    3
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89
45
12
59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Camden, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Upon entering it was lovely. The rooms however had not been updated. The beds were comfortable. The toiletries definitely need to be improved very low end. The breakfast was nice serve was lacking. Overall it was ok.

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Pataskala, OH, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

I would like to point out that the dinner \ room service is poor. The food often comes cold and never the time quoted on the phone. I have even been told that they could not provide service because the cook was not in, 20 minutes after opening. I will say that the front desk service is excellent, especially Nancy.... More 

Review collected in partnership with Hilton Garden Inn

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Pelham, New Hampshire
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Got there an hour or two after dinner, and was surprised that they moved me into a King suite. The girls at the front desk were so nice, and we knew, right away, that we were going to be well taken care of. Breakfast was delicious, and well prepared. I'd return here, again, for sure.

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Cleveland, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

This hotel was nice, but....lobby was hard to understand - front desk not located easily upon entry. Hot tub was dirty....needed cleaning. Also surprised that breakfast was not complimentary....actually was quite costly - $11 !!! Walk down the street to bagel shop instead!

Review collected in partnership with Hilton Garden Inn

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Washington DC, District of Columbia
Top Contributor
132 reviews 132 reviews
68 hotel reviews
192 helpful votes 192 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall this is a great hotel with excellent customer service and a decor that's a bit above most other budget chain hotels. We did have one issue, the first day our room wasn't serviced at all. but the staff quickly brought us new towels. We didn't try the in-hotel restaurant as there are a lot of good options in town.... More 

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Boston, Massachusetts
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location. Clean, quiet hotel, Looks like it was newley renovated or at least a modern up to date hotel. Stayed at Liton Garden Hotels and find that they generally provide good value and modern environment(s). Complementary wi-fi is always a plus and a key, for me, in selecting a hotel.

Review collected in partnership with Hilton Garden Inn

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Farmington, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

All-in-all this was very clean and comfortable -- enjoyed our stay! Our room was on the Rt 490 side of the hotel so I would definitely request a room on the courtyard side for quietness but it didn't bother us too much for sleeping. Very nice smelling hotel-- everything seemed recently refurbished --- would recommend this to anyone staying in... More 

Review collected in partnership with Hilton Garden Inn

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Rochester, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel staff was very kind and the safari room is definitely a room for couples to get away for a night of romance. The location of the hotel is also very good, as there's a mall and many food places near.

Review collected in partnership with Hilton Garden Inn

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Carmel, New York
Contributor
14 reviews 14 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My family stayed here for two nights as we were in town for a wedding...the reception was just down the street. We actually had several rooms for our party and they all were very clean and well kept. Two of our family members actually ended getting suites which were gorgeous.. Kitchen area..granite tops...huge bathroom with walk in shower...we however had... More 

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Baltimore, Maryland
Top Contributor
63 reviews 63 reviews
51 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel offers a typical, though rock-solid, HGI experience. It was very clean and well-maintained, and the staff was personable. The hotel is located in Bushnell's Basin, a small village along the Erie Canal. It is close to several restaurants and smaller shopping centers. Highly recommend.

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