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Hilton Garden Inn Rochester/Pittsford

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800 Pittsford - Victor Road, Pittsford, NY 14534 (Formerly The Brookwood Inn)
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Hilton Garden Inn Rochester/Pittsford
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Hilton Garden Inn Rochester/Pittsford
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250 Reviews from our TripAdvisor Community

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Traveler rating
    147
    74
    20
    6
    3
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99
48
13
71
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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Charlotte, North Carolina
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

Incredibly kind, responsive and amazing staff. Everyone, from maintenance to front desk to bartender to waitstaff has been friendly and accommodating. Room is clean and comfortable. Overall an excellent experience!

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Sao Jose Dos Campos, SP
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We are just passing through on our way to Palmyra NY. But our stop here was perfect. We checked in late at ten, with five travel weary kids. Checkin was fast and they got us the closest room possible. I also need to overnight a package and David,at the desk, was exceptionally helpful getting a FedEx package, advising where to... More 

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Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Formerly a private 'boutique' hotel, Hilton Garden took over approx 2 years ago. For a large chain hotel in a quaint historic area such as Bushnell's Basin, this fits in perfectly. Beautifully landscaped, very clean, very quiet (even with Rt 490) within a few hundred feet away). The Garden Grille serves up a great breakfast, and the fresh cookies are... More 

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Canton, United States
1 review
3 of 5 stars Reviewed 1 week ago

Exhaust fan in bathroom doesn't do anything to remove moisture from room after shower. Unable to see in mirror for quite some time after shower, toiletries damp, etc.. At check-out the clerk kept telling me that she couldn't find us in the computer. People were lined up behind us and she kept asking me questions such as "are you sure... More 

Review collected in partnership with Hilton Garden Inn

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Fairplay, Colorado
Level Contributor
80 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is right off the highway and the staff is super nice. Everyone is helpful. They have an area where you can purchase a nice selection of snacks. The rooms are comfortable and up to date. They have a nice bar and restaurant. You will not be disappointed if you stay here.

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Pataskala, OH, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I continue to find the front desk very helpful and nice. I will say that the cleanliness of the rooms has seemed to decline over the last few months. My last stay, the fridge had a large spill left in it and the bathroom appeared to be unclean.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Elmhurst, United States
1 review
5 of 5 stars Reviewed 1 week ago

Exceeded expectations. The staff was eager to please and very helpful. We were greeted in the lobby with fresh water and tea/coffee. The bar was great and very welcoming. The breakfast was terrific! Pool very nice. Everyone was that we came in contact with was wonderful. I would recommend this hotel to anyone. For the price, it exceeded my expectations!

Review collected in partnership with Hilton Garden Inn

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Washington DC, District of Columbia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Daisy at the front desk is simply world class. No weaknesses in restaurant, housekeeping or maintenance. The property is well maintained and reasonably fresh. Have stayed here 3 times. This was an independent weddings-and-events hotel before joining Hilton, and it has retained its very positive family-owned vibe in the transition. The 217 Suite has a high pressure "car-wash" LBJ style... More 

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Hingham, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I often have to travel to the Rochester, NY area. The Hilton Garden Inn in Pittsford NY is a nice hotel, with a great staff. They go out of their way to make your stay comfortable and enjoyable. This is the first place I check for rooms when overnight travel in the area is required.

Review collected in partnership with Hilton Garden Inn

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Mississauga, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

We were in a cycling group ( 40 seniors) and were very well looked after...ate in a separate area, terrific service, bike storage facility...any assistance required was provided in a friendly and efficient manner.

Review collected in partnership with Hilton Garden Inn

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