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The Del Monte Lodge Renaissance Hotel & Spa

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41 North Main Street, Pittsford, NY 14534
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The Del Monte Lodge Renaissance Hotel & Spa
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The Del Monte Lodge Renaissance Hotel & Spa
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The Del Monte Lodge Renaissance Hotel & Spa
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186 reviews from our community

Traveler rating
    127
    40
    12
    2
    5
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40
57
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Massachusetts
Top Contributor
119 reviews 119 reviews
17 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and I recently chose this hotel while visiting our son, who attends RIT as a break from the more typical "chain" type hotels on the Rochester strip. It was a welcomed relief to us as it was only about a 15-20 minute drive to the school and offered a much more relaxed and upscale experience. It is a... More 

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Todd P, Operations Assistant at The Del Monte Lodge Renaissance Hotel & Spa, responded to this review

Hello Peppppy, Thank you for taking time out of your day to share your most recent experience with us! We are delighted to hear you had such a wonderful time! We truly appreciate your wonderful comment about our Hotel & Restaurant, and are happy we met and exceed your expectations! We look forward to welcoming you back to our property... More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

We enjoyed a celebration dinner at their restaurant connected to the hotel. At the recommendation of out waitress we hung our coats in the coat room located outside of the restaurant. The dinner and service were fantastic but as we got up to leave we found that my coat had been stolen from the coat room. I reported this to... More 

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Todd P, Front Office Manager at The Del Monte Lodge Renaissance Hotel & Spa, responded to this review

Hello Nace16am, I want to thank you for taking the time to share your feedback about your visit to The Renaissance Del Monte Lodge & Spa. I sincerely and whole heartedly apologize that you discovered that your coat was missing and I completely understand how frustrating that it may be that we were un able to locate it for you.... More 

New Rochelle, New York
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have stayed here before and I cannot stress how great the stay is: the room is spacious, the bed is incredible, and the staff is so nice!! Of course, we will not mention the Rochester weather in February!!

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Todd P, Operations Assistant at The Del Monte Lodge Renaissance Hotel & Spa, responded to this review

Hello sandymoose527, Thank you for taking the time out of your day to share your most recent experience with us at the Renaissance Del Monte Lodge & Spa! We are happy to hear you enjoyed your stay! With a mission to provide superior customer service, we are delighted to know we have met your expectations. We look forward to welcoming... More 

Pittsford, New York
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 19, 2015

We live local & live to come to the Delmonte for a couples get away. The beds are super comfortable, the great village of pittsford & Erie Canal are easy to walk to food & activities. The onsite Restraunt, the Erie Grill, recently redone, has fabulous foid & great atmosphere! You won't be disappointed!

Was this review helpful? Yes 1
Todd P, Operations Assistant at The Del Monte Lodge Renaissance Hotel & Spa, responded to this review

Hello Clougie, Thank you for taking the time out of your day to share your most recent stay with us at The Renaissance Del Monte Lodge & Spa. We are delighted to hear that you enjoyed your stay! With a spirit to serve, everything we do is aimed at providing you with an excellent hotel experience. We look forward to... More 

Braintree, Massachusetts
Senior Contributor
49 reviews 49 reviews
27 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed December 17, 2014

We've stayed at the Del Monte Lodge several times in the past and looked forward to our weekend in Rochester for a family event. The rooms, while well-furnished, seemed a little dated especially after a recent stay at another Marriott Resort. The service and the food were top notch as always. Pittsford is a great area and The Del Monte... More 

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2 reviews
5 of 5 stars Reviewed December 13, 2014

My wife and I travel to Rochester, NY for my company's holiday party which was held at the Del Monte and decided to stay at the hotel. Being a loyal Marriott customer, I was happy to learn the Del Monte is one of their properties. From the moment we walked in, I knew we were going to have a great... More 

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Todd P, Front Office Manager at The Del Monte Lodge Renaissance Hotel & Spa, responded to this review

Hello Sergio A, Thank you for taking the time out of your day to share your feedback about your most recent stay with us at The Renaissance Del Monte Lodge & Spa. We are delighted to hear that you enjoyed your stay! With a spirit to serve, everything we do is aimed at providing you with an excellent hotel experience.... More 

Fairport, United States
2 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 8, 2014

I had a massage at Del Monte using a gift card my husband buys me every year. This year the massage itself was fine. I had about $30 left on my gift card and wanted to tip the masseuse and the woman who is providing the towels and generally cleaning up after all of the customers. The cashier and manager... More 

Was this review helpful? Yes 4
Todd P, Manager at The Del Monte Lodge Renaissance Hotel & Spa, responded to this review

Thank you for your feedback. I apologize for this misunderstanding and that we were unable to transfer the giftcard directly into her payroll but please note we did provide her with a cash gratuity. We have sincere appreciation for all of our employees and provide them with many wonderful benefits above and beyond traditional employee benefits. As a result, the... More 

Webster, New York
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 3, 2014

Nestled in the heart of a small village in Pittsford NY, Delmonte fits right in. Warm, friendly and pleasant to the eye. Staff is excellent. Accommodations are some of the best in the area and the location is perfect for a short walk to sight seeing, shopping, pubs etc. You can even treat yourself to a spa or massage on... More 

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Todd P, Operations Assistant at The Del Monte Lodge Renaissance Hotel & Spa, responded to this review

Dear CPro22, I would like to thank you for taking the time to share your most recent experience with us at The Del Monte Lodge Renaissance Hotel & Spa. We are happy to hear you enjoyed your stay with us in November. We pride ourselves in providing excellent service and accomdations, and always appreciate when our guests let us know.... More 

Toronto, Ontario, Canada
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 16, 2014

Excellent weekend stay at The Del Monte Lodge in Pittsford. I was in town with my Mom, Aunt and sister to visit my cousin. The hotel was perfect- our second stay there. Our visit was characterized by attentive, helpful staff, beautiful rooms and delicious food. Having forgotten my earphones, I was immediately provided with some at the front desk so... More 

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Toronto, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 16, 2014

Have just enjoyed a two day stay here with my mom and sister on their annual trip to visit our family in Pittsford. I jumped onto the trip at the last minute but upon arrival at this great hotel they accommodated my room request and put me right across the hall from the others. Clean, lovely, comfiest rooms equipped with... More 

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