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All 1 Penfield hotels

Courtyard by Marriott Rochester East / Penfield

3.0 of 5 Hotel   |   1000 Linden Park, Penfield, NY 14625
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89%
Ranked #1 of 1 hotels in Penfield
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed May 25, 2014
Steve R Chicago
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  • Reviews (74)
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74 people have reviewed this hotel

Traveler rating
    33
    33
    5
    0
    3
See reviews for
17
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24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Chicago
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 25, 2014

This hotel, which can be a bit hard to locate if you are not familiar with it, is easily accessible to all points Rochester. The rooms are spacious and the staff extremely friendly. After checking in and looking around the hotel, I found a floor and a room that I preferred; there was no problem in switching rooms. Panorama Plaza... More

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Boston, Massachusetts
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 21, 2014

Clean, large room. Exactly what you expect from a Courtyard Marriott. No real frills, bathroom could use an update, some minor mildew in the shower. However, the staff was great! They were so friendly and helpful. We had checked out when I realized I had left some jewelry in the room. They were quickly able to bring my jewelry to... More

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New York City, New York
2 reviews
3 of 5 stars Reviewed May 3, 2014

Housekeeping service was great- clean room. The wall insulation is horrible, prepare yourself for not being able to sleep as long as you stay there, you will be able to hear literally every whisper across the wall even if you have bad hearing you will be surprise how much you will be able to hear- sneezing, coughing..etc, it is like... More

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jhshu157, General Manager at Courtyard by Marriott Rochester East / Penfield, responded to this review

Thank you for taking the time to post your experiences on your recent visit. We were glad to hear that you were pleased with the housekeeping services. I apologize if you did not get a good nights sleep from the noise from the adjoining room. I assume you were staying in a room with a connecting door which traditionally allows... More

Sudbury, MA
Contributor
17 reviews 17 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 1, 2014 via mobile

This is our favorite place to stay when visiting family in Rochester. The rooms are immaculate, staff could not be friendlier or more accommodating, and the cafe in the lobby is quite good. The lobby area has ample seating and is quite comfortable. This is a great hotel if you visit this area of Rochester and is highly recommended.

Was this review helpful? Yes 1
DeWitt, New York
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 24, 2014

My husband and I decided to unplug and unwind by staying a night to enjoy the hot tub and pool. Our room was on the 5th floor and very quiet. Everything was in great condition and immaculate in the room. We found the staff to be the greatest asset of all in every area: front desk, housekeeping, and Bistro servers.... More

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jshutt, General Manager at Courtyard by Marriott Rochester East / Penfield, responded to this review

We are glad you enjoyed your "getaway" stay with us. We are vey proud of the team we have developed at Courtyard Rochester Penfield and look forward to seeing you again in the future. Sincerely, Jeff Shutt General Manager More

New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 13, 2014

First of all the staff was very friendly, helpful and professional. My room was great Very clean and very comfortable bed which is a must for me! And even though the bistro had limited choices, the ones that were there was quite tasty. This all made my business trip much more smoother.

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Santa Rosa, California
Top Contributor
51 reviews 51 reviews
38 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed March 17, 2014

I just returned from a three night stay at the Courtyard Marriott / Rochester East - Penfield. My daughter will be attending college in Rochester in the Fall, and we chose the past weekend to come across country for an official visit for her and an opportunity for me to check out the city/area. Staff was great. I want to... More

Was this review helpful? Yes 1
Buffalo, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 4, 2014

We stayed at this hotel as a large group for a hockey tourney. The hotel is nicely renovated with very good dining choices but the quality of the staff really makes this place. They were kind and generous at all times with our 20+ kids, never complaining once about any of our requests. Such uniformly excellent service speaks volumes about... More

Was this review helpful? Yes 2
jshutt, General Manager at Courtyard by Marriott Rochester East / Penfield, responded to this review

We appreciate how well behaved your group was and look forward to hosting your team in the future. Sincerely, Jeff Shutt General Manager More

Hogansburg, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 3, 2014

I just stayed there this past weekend. We stayed there in a group for a hockey tournament. and the night manger was so rude that she thought it was ok to walk in our rooms without permission. She said it was ok because she wanted to make sure the room was secure also if i was being robed what do... More

Was this review helpful? Yes 1
jshutt, General Manager at Courtyard by Marriott Rochester East / Penfield, responded to this review

Thank you for taking your time to post your concerns about your recent visit. Our first priority is to provide a safe and quiet experience for all of our guests. When we conduct property tours we secure any propped open entranceways. This serves two purposes. First, it prevents the loud banging noise that occurs when doors are left to close... More

Clifton Park, New York
Top Contributor
149 reviews 149 reviews
40 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed February 24, 2014

I have stayed here before, visiting family. I return because it is consistent. On a recent stay, I found the room to be perfectly clean. Towels were fluffy and bountiful. Sheets and pillow cases were laundered and crisp. 6 pillows? I only need one. The outside window could use cleaning, but it was the end of February. I bet the... More

Was this review helpful? Yes 1
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Additional Information about Courtyard by Marriott Rochester East / Penfield

Address: 1000 Linden Park, Penfield, NY 14625
Phone Number:
Location: United States > New York > Finger Lakes > Penfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Rochester East / Penfield 3*
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Also Known As:
Courtyard By Marriott Rochester East / Penfield Hotel Rochester
Rochester Marriott
Rochester Courtyard

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
We recognize that our property can be difficult to find as we are situated at the end of a road with no outlet. We suggest guests that are using a GPS unit to input "875 Panorama Trail, Rochester, NY". This should bring them to the entrance of the Dick Ide Honda car dealership. Our property is located directly up the hill behind the dealership. Please feel free to contact us at anytime so that we may provide you with turn-by-turn directions right to our front door. ... more   less 
Number of rooms
95

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