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Hilton Pearl River

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500 Veterans Memorial Drive, Pearl River, NY 10965-3209
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Hilton Pearl River
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Hilton Pearl River
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400 reviews from our community

Traveler rating
    178
    104
    60
    33
    25
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115
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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There are newer reviews for Hilton Pearl River
See the most recent reviews
Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 16, 2013

Very old and noise a/c or ventilation that even after turning off kept making very loud noise. I can't imagine staying in this room when it is very hot outside. A bunch of guests went outside of the hotel at night and was making very loud noises. I did not see any attempts of the hotel personnel to address this... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonPearlRiver, General Manager at Hilton Pearl River, responded to this review

Andrei, Thank you for your comments about the friendliness of our staff and taking the time to share your concerns as well. We appreciate your honest input and apologize for the issues with room comfort and noise from other guests. We will use your comments as we work to improve our guests satisfaction. I do hope you reconsider and give... More 

2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 12, 2013

This is probably the most unprofessionally run and managed hotel I've been to. We are here for a wedding, and it started poorly since we pulled up to valet. We pull up and no one approaches to help with bags. We start taking the bags out of the car and the bellman is laying down on the bench in front... More 

Was this review helpful? Yes 2
HiltonPearlRiver, General Manager at Hilton Pearl River, responded to this review

Edakh, Please accept our sincere apologies. You have every right to be upset based on your description of your arrival and check-in experience. We will certainly use these comments to address this issue. I hope the remainder of your stay was much better than the first impression of our hotel. Feel free to get in touch should you wish to... More 

Linden
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 11, 2013

Beautiful hotel and property once I found it. I arrived at night and besides the sign by the light to turn there were no other signs to find hotel. When I found it there were no signs on or near the building that said Hilton so I wasn't sure if I was in the right place. Once I walked up... More 

Was this review helpful? Yes
HiltonPearlRiver, General Manager at Hilton Pearl River, responded to this review

Jennifer O, I am glad that you seem to have had an enjoyable stay. Thank you for sharing your comments about the condition of the guest room when you checked in. Without knowing more details of your stay (date of stay, name, room number) it is difficult to look into this further. Please do not hesitate to get in touch... More 

New Milford, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 8, 2013

My older sister just got married last weekend at the Pearl River Hilton. This was an excellent hotel to stay at as well as have a dream wedding! Aside from a beautiful ceremony and reception,my family, friends and I enjoyed the bar and breakfast buffet. The rooms were simple but extremely clean and comfortable. I had a problem with my... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
William M, General Manager at Hilton Pearl River, responded to this review

Leonora C, Congratulations to your sister, her new husband, and your entire family. We're so glad you enjoyed everything so much. We hope to see them again for their anniversary! Sincerely, William Maloney General Manager More 

A TripAdvisor Member
3 of 5 stars Reviewed September 25, 2013

The location of the hotel, the lobby, Le Jardin and the ballroom and our room were very nice, as was the wedding reception food and service and the post wedding brunch. Unfortunately the AC unit noise was disruptive to sleep.

Review collected in partnership with Hilton Hotels & Resorts

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New York City, New York
Top Contributor
149 reviews 149 reviews
14 hotel reviews
128 helpful votes 128 helpful votes
5 of 5 stars Reviewed September 23, 2013

I was both a guest for two nights while attending a major family affair that involved Friday night dinner, the main event on Saturday afternoon, and breakfast on Sunday. This provided an opportunity to experience this hotel in multiple ways. They came throught handsomely in all categories. Room price seemed reasonable, both with or without the special rate for event... More 

Was this review helpful? Yes 2
New York
Top Contributor
83 reviews 83 reviews
15 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed September 22, 2013

Stayed the night of Sept 20,20213 for a Sept. 21 catered reception. The room was quite nice but the furniture showed some wear with nicks and dents. The bathroom didn't have a make up mirror and the ventilation was such that the bathroom stayed foggy after a shower for an extended period of time.Actually the bathroom was quite strange with... More 

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Patchogue, New York, United States
Contributor
14 reviews 14 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 21, 2013

I made reservations in June for a family Bar Mitzvah in October with my company discount. At the end of August I received an email asking what party I was attending. I told them the name of the Bar Mitzvah boy. It seems that they were overbooked for the Saturday I had reservations for and other rooms were at a... More 

Was this review helpful? Yes 1
HiltonPearlRiver, General Manager at Hilton Pearl River, responded to this review

Annette, As you know being a Hilton employee at a neighboring hotel in New York, it is common practice for the host property to reach out to the employee's hotel to verify employment. I had made a few attempts to contact you (I truly and sincerely apologize that any attempts were made on Rosh Hashanah) because, as I explained in... More 

Providence, Rhode Island, United States
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 20, 2013

I recently went for one of the best Weddings in my life in this place and had a blast. I would stay again here as it is a good place get away from the city and enjoy a nice and calm weekend with your loved ones and family!!!!!!!!!!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
A TripAdvisor Member
4 of 5 stars Reviewed September 19, 2013

I stayed here with my girlfriend for my brothers wedding nearby and it was a good experience. I was not able to use it but they had a nice pool and workout area too. Would have been great to include the breakfast, but it wasn't that expensive and it was very good.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
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