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Hilton Pearl River

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500 Veterans Memorial Drive, Pearl River, NY 10965-3209
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Hilton Pearl River
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408 Reviews from our TripAdvisor Community

Traveler rating
    180
    106
    64
    33
    25
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lancaster PA, United States
1 review
4 of 5 stars Reviewed yesterday NEW

The hotel was clean and well maintained. Front desk staff in the morning very courteous and friendly. Afternoon/evening staff curt and non-personal. Breakfast buffet was hot and tasty, only complaint was the selection could have been better.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
William M, General Manager at Hilton Pearl River, responded to this review

Sparks R, The words "clean" and "friendly" are two of the best to read in a review. I'd like to learn more about your interaction with the afternoon/evening staff at the front desk. Please don't hesitate to contact me directly. Thanks for sharing your comments and I hope you choose us again in the near future. Sincerely, William Maloney General... More 

Westfield, Massachusetts
Top Contributor
108 reviews 108 reviews
49 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

For a HIGH END hotel this one is terrible in many offerings. NO good TV channels to watch, especially SPORTS channels, nutha, no little extras like cookies, snacks, etc. I asked for a lousy little refrigerator and was told it cost $10 - really, $10 for something that should be standard in every room in every hotel!!! Seriously, no micro... More 

Was this review helpful? Yes
William M, General Manager at Hilton Pearl River, responded to this review

Mahlon C, I'm glad you really enjoyed our pool, sauna, and Fitness Center as well as the decor of our property. It's a unique place and we all take a lot of pride in it. That's why it's particularly disappointing to learn when a guest isn't entirely satisfied with their stay. I'd like to hear further details (such as what... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

The hotel is very nice and well located in a quiet area adjacent to a golf course. Just off the Palisades Parkway. The price/value is excellent. It is a beautiful facility with nice rooms and amenities.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
William M, General Manager at Hilton Pearl River, responded to this review

I'm glad you found such convenience and value in our property. Thanks for choosing us and for sharing your thoughts. It's appreciated. I hope you have another occasion to stay with us in the near future. Sincerely, William Maloney General Manger More 

Fairfax station, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Our stay at this hotel was exceptionally good. The ambiance and quality of every aspect of our hotel stay was 5 stars. The hotel staff were intent on making sure everything was to full satisfaction. Despite multiple wedding events taking place at the hotel, there peace and quiet on all floors without any disturbance from all the activities. This hotel... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
William M, General Manager at Hilton Pearl River, responded to this review

Patricia D, Thank you so much for choosing us and for taking the time to share your wonderful comments. We all take a lot of pride in our hotel and we love to hear when guests have such a great stay. I look forward to welcoming you back for another stay in the near future. Sincerely, William Maloney General Manager More 

1 review
3 of 5 stars Reviewed 1 week ago

My rating is totally due to the attitude of the front desk staff. Why should it take so long to check in when I have pre-paid for my stay? I wasted my time trying to mail a simple letter. Front desk employee had to check with a supervisor while I waited and waited and waited. Room A/C was noisy.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
William M, General Manager at Hilton Pearl River, responded to this review

I don't have an explanation for you but I would really like to learn more details so I can look into this. Check-in should always be friendly and efficient. Like I said, I'd like to learn more specifics of these interactions so we can coach the people involved. I would hope we would have another chance to show you we... More 

maine
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel was disappointing for a Hilton. The staff was very friendly, from check in to the bar/lounge. The disappointment was in the room itself. It was shabby and tired looking. There was mildew around the windows and the air handling fan was extremely loud. The bathroom is tiny and the closet door opens as to block the bathroom door.... More 

Was this review helpful? Yes
William M, General Manager at Hilton Pearl River, responded to this review

napabema, Thank you for your frank comments both positive and negative. First and foremost, I'm glad you found our staff very friendly. I wish you would have enjoyed your stay more. We aim for much higher than "Just OK." If you would like to share additional feedback, please don't hesitate to get in touch with me directly. Sincerely, William Maloney... More 

Philadelphia, Pennsylvania
1 review
3 of 5 stars Reviewed 1 week ago

We traveled to Pearl River to attend our good friends wedding weekend celebration. Check-in was friendly and efficient. Our room was clean and neat...yet a bit dated. After a long drive, we were looking foward to a good night's rest and a relaxing dinner with our friends. They had invited us to join them at the hotel restaurant for a... More 

Was this review helpful? Yes
William M, General Manager at Hilton Pearl River, responded to this review

Ellie S, I am glad to hear how much you enjoyed your friend's wedding at our hotel but very disappointed to read your comments about Friday's dinner. Needless to say, what you describe isn't up to the level of service that we have established. I can understand how frustrating this must have been, especially after a long day of travel... More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

It looked9 like a big castle on the outside,but the inside was out dated they need to up date everything in the inside. Air condition was so loud,an keep coming on repeatly,and the bed was not soft.They also don't have micowaves in the rooms.

Was this review helpful? Yes
William M, General Manager at Hilton Pearl River, responded to this review

kenntashia, Thanks for taking the time to share your feedback. We aim for better than "ok." I am sorry you weren't more satisfied and I would hope we have another opportunity to impress you more on a return visit. Sincerely, William Maloney General Manager More 

Delray Beach, Florida
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Pearl River Hilton is a beautiful Hotel with a chateu like facade and exterior. The location is a bit off the main area, but would make for a lovely weekend get away. The hotel is a little tired on the inside. The fitness center needs some updating and the interior pool is rather stark for such an apparently beautiful... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
William M, General Manager at Hilton Pearl River, responded to this review

Harry P, Thanks for choosing us and for taking the time to share your frank comments. We truly value guest feedback - the good, the bad, and the ugly. We need to hear it all. I hope we have the chance to impress you more on a return trip to the area. Sincerely, William Maloney General Manager More 

Pearl River, New York
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Where to begin....My family decided to bring my elderly Mom to brunch, based the positive reviews from my neighbor. Reservations was made and we were all looking forward to a lovely afternoon. Were we wrong. Very wrong. The waitress, who was as kind as she could be seemed overwhelmed, and basically apologized again and again for the delays in service.... More 

Was this review helpful? Yes 2
William M, General Manager at Hilton Pearl River, responded to this review

Mary F, Please get in touch with me directly to discuss this. I recognize that we let down you and your family on this special day. We were not at our best and for that I truly apologize. I hope to hear from you soon. Thank you for your understanding. Sincerely, William Maloney william.maloney@hilton.com More 

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