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Hilton Pearl River

Certificate of Excellence
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500 Veterans Memorial Drive, Pearl River, NY 10965-3209
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Hilton Pearl River
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440 Reviews from our TripAdvisor Community

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Traveler rating
    198
    113
    68
    34
    27
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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  • English first
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  • Italian first
  • Portuguese first
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English first
  • All months
    (440)
  • Mar-May only
    (111)
  • Jun-Aug only
    (134)
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    (112)
  • Dec-Feb only
    (83)
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2 of 5 stars Reviewed 4 days ago NEW

This hotel is feeling its age--it's old and run-down, and the smell of mold permeates it. The staff is super-friendly and helpful, but it's not their fault the place needs a renovation. Also, the driveway is dangerous at night, because it's so dark and there are no lights indicating where you need to turn in.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
William M, General Manager at Hilton Pearl River, responded to this review

Brian G, Thank you for the kind words about our team. I'm sorry to hear your stay didn't live up to your expectations and I'd love to be able to discuss this with you further and hear more particular details about your experience. I can be reached directly at the email address below. We have been here for over 25... More 

Melville, United States
3 of 5 stars Reviewed 6 days ago NEW

The Air Conditioner unit was very loud and did not cool adiquately. The double Beds were too small, make sure thet you ask for queen size. The mattress was slumped as if it were too old for use. room 1114 was the room we stayed in. We had all total 14 cyclists that stayed and we don't like to complain.... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
William M, General Manager at Hilton Pearl River, responded to this review

Paul P, We're a five floor hotel and don't have a Room 1114 (or even a 114). We'd like to pursue this further but would like to hear back from you with some further details if possible. Thanks, William Maloney General Manager william.maloney@hilton.com More 

Ohio
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Very nice hotel--Beautiful lobby and prompt, friendly front desk service. The room was very clean and well decorated. I didn't think hotel was "tired" as some reviewers say. It isn't brand new, but certainly lives up to its brand name. The bed was quite comfortable with good support and soft linens. The a/c was effective and not too loud, with... More 

Was this review helpful? Yes
William M, General Manager at Hilton Pearl River, responded to this review

Thanks for your balanced and fair review. Two of the best words to read in a review are "friendly" and "clean." We're glad you seem to have really enjoyed your stay with us and we hope to welcome you back in the near future. Sincerely, William Maloney General Manager More 

Syracuse, NY, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Don't be fooled by the exterior, your in the right place its not a modern castle its the Hilton Pearl River. This facility is well maintained and have a wonderful staff. Over the last 11 years I have stayed between 110 and 180 nights per year in hotels covering a geographic area from Illinois to Texas over to Florida and... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
William M, General Manager at Hilton Pearl River, responded to this review

David, You're absolutely right. We are all very proud of our hotel and I'm so glad you felt the service demonstrated that pride. Thanks for taking the time to write such a thoughtful review. We hope to see you again soon. Sincerely, William Maloney General Manager More 

Gais, Switzerland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago

According to the Internet publicity we expected a very nice hotel who looks like a castle. The welcoming was quite cold but still friendly. The rooms are spacious and clean, but the furniture is worn out (late 70's) so is the rest of the hotel including the swimming pool area. The garden is nice, looks bigger online than it is... More 

Was this review helpful? Yes
William M, General Manager at Hilton Pearl River, responded to this review

Good Morning, I'm real disappointed to read this and would love to learn more. Without knowing more details about your stay (dates of stay, name, room #) it's difficult for us to address these frustrating service issues you describe. I don't blame you for being disappointed in us for the service you describe in the restaurant and with the delayed... More 

Cresskill, New Jersey
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Great hotel and location. My wife and I won a one night stay at a tricky tray. Staff is attentive and check in was easy. Rooms are a good size and clean. Our room had a view of Blue Hill golf course. Overall it was a great stay.

Was this review helpful? Yes
William M, General Manager at Hilton Pearl River, responded to this review

Norman, Congratulations on winning this overnight stay and I'm so glad you enjoyed yourself. Don't wait to win again - come back any time! Thanks for sharing your feedback. Sincerely, William Maloney General Manager More 

Manalapan, New Jersey
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel for a wedding that we went to. Everything was beautiful , place was clean , rooms were great,and we all had a great time. we also had breakfast in the morning which btw was amazing. we all had a great time.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
William M, General Manager at Hilton Pearl River, responded to this review

We always love it when our amazing housekeeping team is recognized with the words "clean" in a hotel review. We're glad you notice their typically exceptional efforts. I'm glad you found breakfast to be "amazing" and that you enjoyed your stay with us. I hope the wedding was fun too. Thanks for taking the time to post a review. Sincerely,... More 

West Nyack, New York
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The Pearl River Hilton is a beautiful hotel. The outside looks like a castle, and the inside is very pretty. We had two rooms, which were large, pretty, and very clean. The staff was exceptionally friendly and helpful. The breakfast was very good, and the service in the dining area was excellent. This hotel costs a little more than your... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
William M, General Manager at Hilton Pearl River, responded to this review

Dawn, Thank you so much for your terrific comments. We all take a lot of pride in our hotel and I'm so glad that came through in the friendliness, cleanliness, and level of service you experienced. Even though you're in the area, please come back to visit us again or stop by Two Henrys to try our ever-changing menu. We... More 

FAIRFAX
1 review
5 of 5 stars Reviewed 3 weeks ago

My experience at Hilton Hotel is was excellent!!, Lobby it was clean and neat, the customer service very friendly, room was in perfect conditions....for breakfast , you`ll find a a lot of choices, all of them delicious!!

Review collected in partnership with Hilton Hotels & Resorts

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Flushing, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We would like to thank the staff of the Pearl River NY Hilton for their tremendous commitment to making our son's wedding a memorable event. Gerry Burns and her staff are highly recommended to take care of your needs and went above and beyond making sure that all events went off without a hitch. Everyone seemed genuinely happy to be... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
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