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Palmyra Inn & Suites

Certificate of Excellence
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955 Canandaigua Road, Palmyra, NY 14522
Best prices for: 1 room 1 guest
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Palmyra Inn & Suites
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Palmyra Inn & Suites
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204 reviews from our community

Traveler rating
    95
    63
    28
    12
    6
See reviews for
106
39
4
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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  • Italian first
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  • Spanish first
  • Any
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  • All months
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A TripAdvisor Member
5 of 5 stars Reviewed 5 days ago NEW

Stayed three nights, Friday through Monday, with a large group of about sixty people. The hotel staff was extremely helpful and accommodating to our group. We disrupted their normal flow of things, and yet they were always positive and looking for ways to see our group needs were met. Many thanks to the nice people there.

Was this review helpful? Yes
Palmyrainn, General Manager at Palmyra Inn & Suites, responded to this review

Thank you for bringing your group here for the weekend. We have had a lot of groups stay here and it always so wonderful when our guests are absolutely delightful and kind. You did not disrupt us at all and we were happy to help out in any way we could. We can't wait for you to come back =D More 

Portland, Oregon
1 review
4 of 5 stars Reviewed 3 weeks ago

Overall, we really liked our experience. The location is obviously fantastic within walking distance of a lot of Church history sites. The staff was all very friendly, and we even were offered a pack'n'play for our daughter, which was really nice, and they also accommodated us checking in after hours. There is a bit of a sense of penny pinching,... More 

Was this review helpful? Yes
Palmyrainn, General Manager at Palmyra Inn & Suites, responded to this review

Gary, thank you for your review. I will talk to our housekeeping manager to find out how your room was not cleaned. I assure you, that is not the level of quality assurance we have. When it comes to dishes, we do charge for cleaning if they are left in the sink. We also check to make sure any dishes... More 

East Bloomfield, New York, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 19, 2015

I took my husband for his birthday to relax his sore muscles in the jacuzzi in the room and the huge jacuzzi spa pool. Upon our arrival we had a wonderful warm welcome and check i. Opening our door we were greeted with rose petals on the floor leading from the door to the bed. We were spoiled with an... More 

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Carrie G, Manager at Palmyra Inn & Suites, responded to this review

Wow, Trish! I'm just thrilled you and your husband enjoyed yourselves as much as you did! You deserve to feel at home here -- kick back, relax, and enjoy everything we have to offer. You two are welcome back here anytime you need another weekend getaway! See you soon, Carrie G., General Manager More 

Rochester, New York
1 review
5 of 5 stars Reviewed April 18, 2015

We had a girls sewing weekend. We stayed in a family suite, sewed, laughed and had great girl time. The employees we all super friendly and provided great customer service. Both of us have worked in customer service for years so we're super picky. Rooms were very clean and the kitchen area was perfect for saving a little money by... More 

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Carrie G, Manager at Palmyra Inn & Suites, responded to this review

Jill -- it was my pleasure to have you and your group stay with us! My whole staff and I are more than happy to make sure you have everything you need to feel at home. From breakfast to your own room, you deserve the very best! Thanks again for a wonderful review, and I can't wait for your stay... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed April 5, 2015

We celebrated my sister's bridal shower at the inn this weekend, and it couldn't have turned out more perfectly. The rooms were clean and plush. Every single one of us that got a room at the inn was gushing over the beds and incredible comforters. The rooms were spacious, and well suited for multiple guest per room. Most importantly the... More 

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Carrie G, Manager at Palmyra Inn & Suites, responded to this review

Tali, bridal showers are such a special occasion, and you and your sister deserve the best. My team and I were more than happy to have you all here, and we hope to see you all again soon. I can't tell you how much your kind words mean, and I hope the wedding is just as beautiful for you and... More 

Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed April 4, 2015

This was my second time staying at the Palmyra Inn. There were cleanliness issues the first time (May 2014), but nothing major, and nobody's perfect, so, since it was so conveniently located, I thought I'd give it another shot. The last time I didn't post a review. Instead, I let the hotel management know, to give them a chance to... More 

Was this review helpful? Yes
Carrie G, Manager at Palmyra Inn & Suites, responded to this review

Meg, I want your stay here to fee like home, and I am incredibly disappointed to hear that we did not wow you this stay. Cleanliness is a top concern here, so it's truly unacceptable for me to hear about your bathroom -- I assure you that's not the norm here as you can see with our previous reviews on... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 3, 2015

The Palmyra Inn is a very nice place to stay and the staff was super friendly. We even got a bit of an upgrade since it was our anniversary. The hot tub was very nice. The rooms were also. We loved the adjustable bed! Continental breakfast was pretty standard, but the bagels were a bit stale. The location is a... More 

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Carrie G, Manager at Palmyra Inn & Suites, responded to this review

Anthony, I was honored to have you here for your anniversary -- you deserve something special, and we were happy to make your stay perfect. When you're looking for a little escape again, we'd love to have you for another stay! Best, Carrie G., General Manager More 

Lakeville, Massachusetts
Contributor
14 reviews 14 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 30, 2015

Overall good experience. They gave us a king handicap access (we are not handicap) because we wanted more living space for others to join us in our room. Full size fridge and stove top where handy. Fridge a little noisy at night but not overwhelming. Nice flat screen TV and definitely more space than other rooms we where in. Kitchenette... More 

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Carrie G, Manager at Palmyra Inn & Suites, responded to this review

You deserve an all around perfect stay with us, so it's great for me to read that you were happy -- we want this to be a home away from home for you. I would love to speak with you and get clarification on what made it feel institutionalized. The only way we can improve, is to know what we... More 

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 26, 2015

My family stayed here during our church history trip. The hotel was very clean and comfortable. The staff was friendly and very helpful. The close proximity to the temple and sacred grove is the reason we chose this property, and were pleasantly surprised by how nice it was. If we get the chance to come back to Palmyra we will... More 

Was this review helpful? Yes
Carrie G, Manager at Palmyra Inn & Suites, responded to this review

We're lucky to be where we are, Ryler, and I'm so happy you and your family enjoyed your stay with us. My team and I do everything we can to make you feel at home, so it's great to hear that you're coming back soon! All my best, Carrie G., General Manager More 

Crossville, Tennessee
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2015

We had a 2 bedroom suite March 13,14 and 15 and the room was very nice and clean, No problem with noise in room 137. The Breakfast was very good although I think they need to do scrambled eggs also. As far as the room is concerned the hotel needs brighter bulbs in the bathroom it's pretty hard to shave... More 

Was this review helpful? Yes
Carrie G, Manager at Palmyra Inn & Suites, responded to this review

My team and I always want to make sure you're at home here, Jim, so we're happy to do whatever we can to make that happen! I am so glad you enjoyed your stay with us, and we can't wait to have you in again. We're in the process of updating the lighting in the rooms, so it should be... More 

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Prices are for 1 room, 2 adults
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