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Palmyra Inn & Suites

Certificate of Excellence
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955 Canandaigua Road, Palmyra, NY 14522
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Palmyra Inn & Suites
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217 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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  • Italian first
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  • Spanish first
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English first
  • All months
    (217)
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Lowell, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

While at the Palmyra Inn visiting family, we stayed at this Hotel because it was very close to my family. I don't get to see them often because we live in North Carolina and money can be tight at times. This year we were able to save enough to get the hotel which was very nice. One thing we loved... More 

Was this review helpful? Yes
3 of 5 stars Reviewed 3 days ago NEW

Visiting family in Palmyra which is a small village. Wanted to be close to our son's residence to maximise time spent with them. Palmyra Inn was closest. Price was extreme but willing to pay for convenience. For price expected the best. Dissappointed. I am a stroke survivor so needed a handicap room. Had a roll in shower but shower bench... More 

Was this review helpful? Yes
Gambier, Ohio
3 of 5 stars Reviewed 3 days ago NEW

On the plus side, the staff was friendly and helpful and the room was clean. On the minus side, the layout of the room was awful--I bumped my head on the kitchen cabinetry twice after turning out the light over the bed. There was barely any room on either side of the bed to get in and out; the bed... More 

Was this review helpful? Yes
Palmyrainn, General Manager at Palmyra Inn & Suites, responded to this review

Linda, I am sorry to hear that you did not enjoy your stay and that our layout was not acceptable. I cannot do anything to change the layout of our hotel but I can respond to the other issues you experienced. I am surprised to hear about your bed sloping because they are all brand new plush beds, so I... More 

Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We chose this place because it was new and in close proximity to the sites that we wanted to see. When I called the reservation desk they were willing to work with us on a double-king bed room. These rooms are wonderful they have a little kitchenette and plenty of room around the beds. The beds are comfortable, the linen... More 

Was this review helpful? Yes
Palmyrainn, General Manager at Palmyra Inn & Suites, responded to this review

Wesley, we love getting these kind of reviews. I am so very happy that you enjoyed your stay and were able to use the amenities at the hotel. We work very hard to make sure all our guests are comfortable and happy. This means the world to hear! We look forward to having you again. Kindest Regards, Carrie Green General... More 

sloatsburg
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Very friendly staff. I was on a senior bus trip and needed a ride one evening to meet my cousin for dinner. The assistant manager drove me in an Inn van, and couldn't have been nicer. Place was clean, beds were super comfy (although a bit high, due to new thick mattresses) Free breakfast in AM was adequate.

Was this review helpful? Yes
Palmyrainn, General Manager at Palmyra Inn & Suites, responded to this review

Im so happy your enjoyed yourself. I will pass on the compliment about Amy, the Assistant Manager. She will be thrilled to hear that. We look forward to having you back in our super comfy beds =D Thank you for your review Margaret! More 

1 review
3 of 5 stars Reviewed 1 week ago

Stayed here visiting family. Have been staying here yearly for the last 7 years at least. Clean. Well maintained. Decent continental breakfast. One issued really irked me this time. My wife was tied up with an attorney meeting about her father's estate. It ran overtime and we hadn't checked out yet. I called at 11:30 and said we were running... More 

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Palmyrainn, General Manager at Palmyra Inn & Suites, responded to this review

Thank you for your review Joe. I apologize that the late checkout request wasnt handled more appropriately. Unfortunately, we do have to charge for late checkouts. Any late check outs puts the housekeepers behind to be able to complete their rooms by check-in for our guest arriving that day. I will speak to the front desk agent and make sure... More 

Toledo, Ohio
Level Contributor
439 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Love this little town. Loved my getaway ..small town pride and get we done style.. stay assured it's all good.. clean, well kept simple building.. I can't imagine what draw this tiny town draws to warrant a hotel , but they seem to be doing good

Was this review helpful? Yes 1
Palmyrainn, General Manager at Palmyra Inn & Suites, responded to this review

Sonny, thank you so much for a wonderful review. Palmyra is such a small town but is in a perfect location for all the surrounding activities. With a Casino, Fingerlakes, Niagara Falls, Wine Country, Historic Sites, etc all around us, this is a perfect getaway. We can't wait to have you back. Sincerely, Carrie Green General Manager More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Pleasant hotel. Very clean. Wonderful continental breakfast! Asked for extra towel and blanket and it arrived in 2 minutes. Our room was spacious, and the beds were very comfortable. Would stay again in a heartbeat!

Was this review helpful? Yes
Palmyrainn, General Manager at Palmyra Inn & Suites, responded to this review

We are glad you enjoyed your stay Daniel. We try our very best to provide prompt service and a relaxing place to stay. You are welcome back anytime. :) More 

Corvallis, Oregon
Level Contributor
74 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Friendly staff, well appointed large rooms, great for families w/ laundry facilities. Interesting little (one room) museum within the building about the primitive peoples who used to live around 9,000 years ago. Highly recommend if traveling in this area of NY.

Was this review helpful? Yes
Palmyrainn, General Manager at Palmyra Inn & Suites, responded to this review

We appreciate your review. The museum is a wonderful ancient artifact exhibit that is a filled with great history. That is definitely what this area is known for and always available to our guests to view for free. I'm thrilled you had a great experience and we look forward to having you back. Sincerely Carrie Green More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The rooms were great. We had a large group and I really liked the different room options. The staff was very accommodating to a late arrival. The breakfast was great too. I would definitely stay here again.

Was this review helpful? Yes 2
Palmyrainn, General Manager at Palmyra Inn & Suites, responded to this review

Cheryl, thank you so much for your review. We are glad your group enjoyed your time here. This is a perfect spot for large groups and we work very hard to make sure all needs are met. We look forward to hopefully having your family back again and again. =D Thanks! Carrie Green More 

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