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BEST WESTERN PLUS Captain's Quarters

#2 of 10 Hotels in Oswego
Certificate of Excellence
2.5 of 5
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26 East First Street, Oswego, NY 13126
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260 Reviews from our TripAdvisor Community

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Middlebury
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed November 28, 2015

Nicest hotel in the city. Overlooks the river/harbor. Nice walking paths nearby. It is a little pricey but probably worth it. They have added a conference center so it is quite large for a city the size of Oswego. I would recommend it.

Review collected in partnership with Best Western

Helpful?
Thank John E
Highland, United States
1 review
5 of 5 stars Reviewed November 28, 2015

Personable & helpful staff...very clean comfortable rooms...the food in the restaurant was delicious and great amenities with awesome views. Would definitely stay again if in the area...the bad news here is trip advisor is requiring a minimum of 200 words and so i am filling out the rest of this to meet the requirement

Review collected in partnership with Best Western

Helpful?
Thank Elizabeth V
Exton, Pennsylvania
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 8, 2015 via mobile

We visited our nephew nearby at SUNY Oswego and stayed here based on the reviews and the indoor pool for our two kids. The staff was great....we were greeted by two smiling employees (and young lady and a young man) at the desk who were cordial, friendly and helpful. They asked if we were here for a certain event on... More 

Helpful?
Thank esfrigas
Chicago, Illinois
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed November 5, 2015

i had read in a previous Trip Advisor review that the Internet was spotty but saw a response by the manager that it was temporary. During my stay it appeared that the wi-if didn't have enough bandwidth,so I'd say it was still spotty. The rooms were clean upon arrival but the housekeeping during the stay was less than adequate. Used... More 

Helpful?
Thank Christina D
Manhasset, New York
2 reviews
5 of 5 stars Reviewed November 2, 2015

My family and I spend a weekend at The Best Western Plus Hotel in Oswego, New York. We had a wonderful time, our two rooms were beautiful and everyone that worked there was very sweet, helpful and so accommodating. It was just perfect.

Review collected in partnership with Best Western

Helpful?
Thank Semiramis G
2 reviews
5 of 5 stars Reviewed October 31, 2015

The hotel was a perfect place to stay when visiting Oswego - the best hotel in town! Great view of river feeding into the great lake. Free breakfast was just right to fill me up! Pool facility also looks great but did not have time to use it. Great place to stay when visiting SUNY Oswego too!

Review collected in partnership with Best Western

Helpful?
Thank WILLIAM Y
Middletown, New York
Level Contributor
5 reviews
3 of 5 stars Reviewed October 28, 2015

My experience was comfortable. Nothing special but was clean, attentive which is all you want anyway. My big grip which is what all the hotels do is when there is a special event like "parents weekend" they up the price real bad. They take advantage of the customer when they really have no choice to stay there so they could... More 

Helpful?
Thank Emmfactor
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you for commenting on your recent stay with us for Parents Weekend. I appreciate the suggestions for Gluten Free items at breakfast. We have started a Breakfast Area renovation project and when that is completed we will have more space to offer additional items. We will definitely consider Gluten Free options. Thank you again. Tracey Hawthorn GM More 

Montauk, New York
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 16, 2015

Just stayed there this week. Not my first visit and not the first time the front desk personnel (esp. Aaron and Dan) and housekeeping personnel (Judy and Michelle) went out of their way to make my stay even better. The Restaurant--Alex's--continues to be a best bet for dinner. Christina was the best! and the new Manager, Patrick, came by to... More 

Helpful?
Thank PJ D
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you for taking the time to compliment our hotel and restaurant. Our staff was very happy to see their names mentioned! We hope to have an opportunity to host you again soon. Tracey Hawthorn GM More 

MA, USA
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 15, 2015

Clean. Pleasant staff. Quiet & comfortable. What more can I say? One side note; DO NOT waste your time or money in Alex's On The Water Restaurant, which is connected tot he hotel. I have written a separate review of that establishment.

Helpful?
Thank CapeManMA
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you for your comments regarding your recent stay. Very happy to hear that you enjoyed the hotel. We hope that you will give our restaurant another chance. We are making some great changes and we are confident that any future visits will be better! Thank you again. Tracey Hawthorn GM More 

Pittsburgh, United States
2 reviews
3 of 5 stars Reviewed October 8, 2015

The hotel is clean, well maintained, and located very close to Ft. Ontario and the City Walking Path. It's a nice place. The wifi service however is abysmal. It doesn't always accept connections, especially in the evenings, and when it does, it runs slowly and cuts out frequently. I would not recommend this hotel for business travelers, but would recommend... More 

Review collected in partnership with Best Western

Helpful?
Thank Andrew A
thawthorn, Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Hello Andrew, Thank you very much for your nice compliments regarding our clean and well maintained hotel. We work very hard at it! We want to let you know that we are experiencing a temporary problem with our Wi-Fi and we expect that our local cable company along our IT team will have that resolved in the next day or... More 

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