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BEST WESTERN PLUS Captain's Quarters

#3 of 10 Hotels in Oswego
Certificate of Excellence
2.5 of 5
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26 East First Street, Oswego, NY 13126
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BEST WESTERN PLUS Captain's Quarters
Best prices for: 1 room 1 guest
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Ranked #3 of 10 Hotels in Oswego
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
Sarahe5682
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229 reviews from our community

Traveler rating
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    73
    22
    9
    6
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92
35
8
55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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  • Any
English first
  • All months
    (229)
  • Mar-May only
    (47)
  • Jun-Aug only
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    (62)
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I wanted to reserve a block of rooms for my wedding. Something that is commonly done with this hotel, due to them hosting many weddings during wedding season. I stopped in to book the block and I was told I needed an appointment. I told them I lived an hour and a half away, I was treated poorly. After I... More 

Was this review helpful? Yes 1
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Hello Rebecca, Please accept my sincere apologies for the manner in which your group was handled. I am working with our sales team to ensure this does not happen in the future. Jennifer will be handling your group going forward. We look forward to having your guests stay with us for your very special event. I assure you that we... More 

Top Contributor
101 reviews 101 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

I was only here one night, but the quality, efficiency, caring and view I had from this hotel made me a definite return guest. Thank you! This should be the number one hotel in Oswego. The bathroom was clean, the bed was welcoming, and the staff was so helpful.

Was this review helpful? Yes
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you so much for taking the time to comment on our wonderful hotel! I am so happy that you enjoyed your stay with us. We look forward to having you back! Tracey Hawthorn General Manager More 

Baltimore, United States
2 reviews
2 of 5 stars Reviewed 2 weeks ago

This hotel demonstrates poor concern by ownership for providing value to the customer. Prices are significantly higher than comparable hotels within a 100 mile radius, but value is poor. I would never choose this hotel. I only stay there because my company pays for it, and it is the closest hotel to the business location I where I am traveling... More 

Review collected in partnership with Best Western

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thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Mr. M - Thank you for taking the time to express your concerns on Trip Advisor and also for your previous comments on 11/10/14 and again on 5/10/15. I had addressed each issue and responded to you via email after receiving your comments/concerns. We are very pleased to extend a negotiated rate to employees of the company that you work... More 

Rochester, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

The Oswego Best Western rates a 10+ from me. Not only in staffing, breakfast quality and presentation, but room cleanliness and décor. Additionally, being located the river with a view of the city was delightful.

Review collected in partnership with Best Western

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thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Hello Donna, Thank you for taking the time to let us know how your stay was. Glad to hear that you enjoyed our beautiful hotel, the service of our staff, and the Oswego River! Hopefully you can visit us again soon! Tracey Hawthorn More 

East Aurora, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Great comfort and convenience for both the rooms and hotel services and it's location to access all areas of the region. Staff was welcoming, friendly and the check in/check out process is quick and easy. Excellent restaurant (Alex's) associated with the hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Hello Ben, Thanks for your kind remarks about your recent stay with us. It always means so much to our staff to read that they are doing a great job! Glad that you made it to Alex's on the Water also! Come back soon! Tracey Hawthorn More 

Pennsylvania
Top Contributor
216 reviews 216 reviews
94 hotel reviews
165 helpful votes 165 helpful votes
4 of 5 stars Reviewed April 15, 2015

Nice hotel in Oswego, a bit pricy for the region, though. The room was very clean and the hotel itself was very well kept despite being a little dated. Room was well appointed including fridge with water bottles included. Breakfast was included in rate and was decent. Wifi worked well and was free. The only down side was a request... More 

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Langhorne, Pennsylvania
Contributor
13 reviews 13 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 29, 2015

We stayed at the Captain's Quarters overnight during a short trip to the Lake Ontario region in late March. The hotel was very nice, quiet, clean and overall we had a fine time there. However when I told my husband what 1 night cost us he was appalled. He felt (and I agree) that it was very expensive for late... More 

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 20, 2015

I could have stayed in the bed all day.. most comfortable bed I have ever slept in!! Room was spotless, bathroom great, water pressure great! I will never stay in another hotel when we come to Oswego.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
DongGuan, China
Senior Contributor
46 reviews 46 reviews
39 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 13, 2015

Very nice hotel in the quaint village of Oswego, right along the water. Rooms are nice and roomy, and service level is great. For a free breakfast, the choices were good (scrambled and boiled eggs, waffles, cereal, fruit, etc...). A good choice if you're in Oswego.

Was this review helpful? Yes 1
2 reviews
4 of 5 stars Reviewed March 13, 2015

I travel to Oswego for business and alway stay at the best western. Very clean and the staff is excellent. Always friendly and helpful. Great location on the Oswego River at the lake. Great restaurant attached (Alex's on the Water). Never had a bad experience or meal.

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