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BEST WESTERN PLUS Captain's Quarters

#3 of 10 Hotels in Oswego
Certificate of Excellence
2.5 of 5
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26 East First Street, Oswego, NY 13126
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BEST WESTERN PLUS Captain's Quarters
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Ranked #3 of 10 Hotels in Oswego
Certificate of Excellence
A recent review
4 of 5 stars reviewed 3 days ago
Mark D Rochester, New York
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238 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rochester, New York
Level Contributor
57 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Very comfortable, great view of the river from the balconys.(I beleive every room has a river view and a balcony). Walking distance from about 15 restaurants. A very nice outdoor area with benches if you care to pick up a sandwich and eat outside. A pretty extensive breakfast menu that comes with the room. Clean and comfortable.

Was this review helpful? Yes
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you for your kind words on Trip Advisor Mark! We are delighted that you enjoyed your stay and we looking forward to hosting you in the future. Thanks again for taking the time to post your comments! Tracey Hawthorn GM More 

Oswego, NY, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Best Western was our place of refuge and comfort after a long day of moving from Ohio to Oswego, and after a six hour drive. We were truly able to recharge for our next day move in. I wholehearted recommend.

Review collected in partnership with Best Western

Was this review helpful? Yes
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thanks for your kind words Mike and Welcome to Oswego! Tracey Hawthorn GM More 

Brooklyn, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Visited the this hotel for my daughter's college orientation (SUNY Oswego). Hotel and staff were both very nice. Great location to the college. Rooms clean and beds comfortable. We booked this hotel for the option to use the pool which we didn't get to use but we like the idea it was available. We were happy to stay here as... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you for staying with us Elaine! Very happy to hear that you enjoyed our property. Hopefully you will get a chance to use the pool on your next visit. Be sure to enjoy the sauna, steam room, and jacuzzi also! Tracey Hawthorn GM More 

Albany, New York
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

For a small community, this is a top rate establishment. I expected a decent room and not much more, but this establishment went above and beyond in terms of customer service and friendliness. My room was spacious and immaculately clean with a beautiful view of the waterfront. I had requested a room waterfront view and what I received was breathtaking.... More 

Was this review helpful? Yes
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Hello Pamela, I am so glad that you enjoyed your stay with us! It is always great when guests take the time to thank us we we most certainly appreciate your kind words. I will pass on to our hard working staff! Tracey Hawthorn GM More 

Level Contributor
7 reviews
5 of 5 stars Reviewed 3 weeks ago

Wish I had booked family weekend sooner, because the rooms are sold out. This is the second time I have spent a few times in this hotel and I could not be happier. The rooms are very clean and spacious. I had a room over looking the river with a small balcony. The restaurant on the premises offers good food... More 

Was this review helpful? Yes
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Hello Dawn, Thanks so much for taking the time to tell us about your stay and thanks for being a loyal guest of Best Western Plus Oswego! I am happy to hear that you enjoyed your visit. Give me a call and I will assist you with a reservation for Family Weekend in October. Tracey Hawthorn 315-342-4040 More 

Schenectady, NY, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We needed a place to stay on the fourth of July weekend. We were celebrating a birthday and an anniversary getaway. We expected a clean comfortable room, but this facility was lovely! The room faced the water, the pool was amazing, the breakfast was wonderful. The hours of both the breakfast and the pool were VERY generous.

Review collected in partnership with Best Western

Was this review helpful? Yes
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you for the nice comments Ruth! So very glad that you enjoyed our property. We look forward to hosting you again in the future. Tracey Hawthorn GM More 

Normal, IL
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 25, 2015

What a great hotel, would highly recommend but tonight as I write this and am listening to music from below at 10:40 pm, I can't offer a recommendation. Plan your stay around what the hotel has booked as it seems they have rooms over these areas they rent out for parties and sleeping guests who are on business trips do... More 

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thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you for taking the time to express your concerns regarding your recent stay. I am very sorry for the inconvenience you experienced due to the event at our Conference Center. We will do a better job of placing our business guests in a different part of the building in the future. Thank you again. Tracey Hawthorn GM More 

Indian Trail, North Carolina
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 1, 2015

This would have been a 5 star stay if we had hot water. Friday night when we got back to the room none. Saturday a.m. same thing. Sunday morning ditto. Only an apology from the very friendly and apologetic desk clerk saying someone had been called again to fix the problem. No compensation or reduction of the $150.00 a night... More 

Was this review helpful? Yes 2
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Please accept my sincerest apologies for the hot water issue you experienced during your stay. Each time we thought we had it repaired we were again, back at square one. I am so very sorry for the inconvenience that weekend. I would appreciate it if you would call me to discuss this issue further. 315-342-4040. Thank you. Tracey Hawthorn GM More 

Wellfleet, Massachusetts
Level Contributor
1 review
5 of 5 stars Reviewed May 30, 2015

This hotel has nicely appointed rooms, very helpful and friendly staff and a nice location on the Oswego River. The beds were very comfortable and nice toiletries and very clean. There is a nice view river view and a nice breakfast with eggs and sausage, bagels, yogurt, coffee,etc... They have an extensive health club... one of the best I have... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you for taking the time to let us know about your stay with us! So glad to hear that you enjoyed our hotel. I will pass your nice comments along to our staff! Tracey Hawthorn GM More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 18, 2015

I wanted to reserve a block of rooms for my wedding. Something that is commonly done with this hotel, due to them hosting many weddings during wedding season. I stopped in to book the block and I was told I needed an appointment. I told them I lived an hour and a half away, I was treated poorly. After I... More 

Was this review helpful? Yes 1
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Hello Rebecca, Please accept my sincere apologies for the manner in which your group was handled. I am working with our sales team to ensure this does not happen in the future. Jennifer will be handling your group going forward. We look forward to having your guests stay with us for your very special event. I assure you that we... More 

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