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BEST WESTERN PLUS Captain's Quarters

#3 of 10 Hotels in Oswego
Certificate of Excellence
2.5 of 5
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26 East First Street, Oswego, NY 13126
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1 room 1 guest
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245 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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English first
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    (245)
  • Mar-May only
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    (35)
All months
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The only place to stay when in Oswego. Great location, great restaurant (Alex's) on premises and the best staff around. The staff is always willing to help and very friendly. Rooms are clean and well maintained.

Review collected in partnership with Best Western

Was this review helpful? Yes
Charlotte, North Carolina
Level Contributor
98 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 1 week ago

All in all, this is a fairly decent place to stay. There's certainly a nice view of the river as it flows into Lake Ontario. There's a pretty nice bar at river level. And the staff is friendly and helpful. The rooms are ok; and a pretty standard, in other words, unexciting breakfast bar. So why an average rating? Well... More 

Was this review helpful? Yes
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you for your feedback. We certainly take your comments to heart. Our breakfast area will be undergoing a complete renovation this fall - we hope you will be able to return to experience it! Thank you again for your comments. Tracey Hawthorn GM More 

Ontario, Canada
Level Contributor
73 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Location is wonderful but the hotel is dated and worn. Clean and comfy beds however. Customer service non existent, desk staff barely acknowledged us. Breakfast ends at 9am….what? So we had to go elsewhere and spend $16 on breakfast. Yet they seemed to have lots of leftover food to throw away so why the early cut off time? We were... More 

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thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you for taking the time to express your concerns. We appreciate your feedback and we will work on the items you brought to our attention. Thank you again. Tracey Hawthorn GM More 

Baldwinsville, NY
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for one night after attending a wedding. The accommodations were fine. We had a cute little balcony overlooking the river. The wedding was wonderful. Food and service at the reception was terrific. Alex's on the Water is the bar downstairs, also great. My only complaint was that we had no idea there was breakfast in the AM.... More 

Was this review helpful? Yes
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you very much for your comments! Please accept our apologies for not informing you about our Breakfast. We fell short and we regret that. We hope to have another opportunity to serve your lodging needs in the future. Thanks for staying with us! Tracey Hawthorn GM More 

WHITEHALL, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Room with a view - swimming pool and local eating establishments - kids love the local history and location - a must if you are in the area!!! We have been staying here for the past 10 years and it continues to be a very good stay for all ages.

Review collected in partnership with Best Western

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thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Bernard - thank you for staying with us and for your nice comments regarding your stay! Thank you also for being such a great long term guest - we love that! We look forward to your next visit. Tracey Hawthorn GM More 

new york, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

i expected an up and coming college.NEW BUILDINGS for advance science and a better sports complex for students.i expected the area to be more advanced in the homes and building seems to be outdated in today high demanding fields and construction.

Review collected in partnership with Best Western

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thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you very much for taking to the time to write about your stay in Oswego! We greatly appreciate it. Tracey Hawthorn GM More 

Wysox, Pennsylvania
Level Contributor
4 reviews
4 of 5 stars Reviewed 3 weeks ago

We were traveling with our new baby for our anniversary and when we first got to the hotel we were greeted by Aaron D. who was very welcoming and helpful. We went up to our room and the first thing we realized was that it sit conditioner wasn't working. We called to ask him about it and he very cheerfully... More 

Was this review helpful? Yes
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you for taking the time to comment on our hotel! We greatly appreciate your kind words and I will be sure to pass them along to Aaron and Nicole. We look forward to your next visit! Tracey Hawthorn GM More 

Rochester, New York
Level Contributor
62 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 29, 2015

Very comfortable, great view of the river from the balconys.(I beleive every room has a river view and a balcony). Walking distance from about 15 restaurants. A very nice outdoor area with benches if you care to pick up a sandwich and eat outside. A pretty extensive breakfast menu that comes with the room. Clean and comfortable.

Was this review helpful? Yes
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you for your kind words on Trip Advisor Mark! We are delighted that you enjoyed your stay and we looking forward to hosting you in the future. Thanks again for taking the time to post your comments! Tracey Hawthorn GM More 

Oswego, NY, United States
1 review
5 of 5 stars Reviewed July 18, 2015

Best Western was our place of refuge and comfort after a long day of moving from Ohio to Oswego, and after a six hour drive. We were truly able to recharge for our next day move in. I wholehearted recommend.

Review collected in partnership with Best Western

Was this review helpful? Yes
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thanks for your kind words Mike and Welcome to Oswego! Tracey Hawthorn GM More 

Brooklyn, United States
1 review
4 of 5 stars Reviewed July 13, 2015

Visited the this hotel for my daughter's college orientation (SUNY Oswego). Hotel and staff were both very nice. Great location to the college. Rooms clean and beds comfortable. We booked this hotel for the option to use the pool which we didn't get to use but we like the idea it was available. We were happy to stay here as... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you for staying with us Elaine! Very happy to hear that you enjoyed our property. Hopefully you will get a chance to use the pool on your next visit. Be sure to enjoy the sauna, steam room, and jacuzzi also! Tracey Hawthorn GM More 

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