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BEST WESTERN PLUS Captain's Quarters

#3 of 10 Hotels in Oswego
Certificate of Excellence
2.5 of 5
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26 East First Street, Oswego, NY 13126
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BEST WESTERN PLUS Captain's Quarters
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Ranked #3 of 10 Hotels in Oswego
Certificate of Excellence
A recent review
3 of 5 stars reviewed 4 weeks ago
319MarkS319 Indian Trail, North Carolina
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232 Reviews from our TripAdvisor Community

Traveler rating
    120
    73
    23
    10
    6
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92
36
8
56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Normal, IL
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

What a great hotel, would highly recommend but tonight as I write this and am listening to music from below at 10:40 pm, I can't offer a recommendation. Plan your stay around what the hotel has booked as it seems they have rooms over these areas they rent out for parties and sleeping guests who are on business trips do... More 

Was this review helpful? Yes
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you for taking the time to express your concerns regarding your recent stay. I am very sorry for the inconvenience you experienced due to the event at our Conference Center. We will do a better job of placing our business guests in a different part of the building in the future. Thank you again. Tracey Hawthorn GM More 

Indian Trail, North Carolina
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This would have been a 5 star stay if we had hot water. Friday night when we got back to the room none. Saturday a.m. same thing. Sunday morning ditto. Only an apology from the very friendly and apologetic desk clerk saying someone had been called again to fix the problem. No compensation or reduction of the $150.00 a night... More 

Was this review helpful? Yes 2
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Please accept my sincerest apologies for the hot water issue you experienced during your stay. Each time we thought we had it repaired we were again, back at square one. I am so very sorry for the inconvenience that weekend. I would appreciate it if you would call me to discuss this issue further. 315-342-4040. Thank you. Tracey Hawthorn GM More 

Wellfleet, Massachusetts
Level Contributor
1 review
5 of 5 stars Reviewed 5 weeks ago

This hotel has nicely appointed rooms, very helpful and friendly staff and a nice location on the Oswego River. The beds were very comfortable and nice toiletries and very clean. There is a nice view river view and a nice breakfast with eggs and sausage, bagels, yogurt, coffee,etc... They have an extensive health club... one of the best I have... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you for taking the time to let us know about your stay with us! So glad to hear that you enjoyed our hotel. I will pass your nice comments along to our staff! Tracey Hawthorn GM More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 18, 2015

I wanted to reserve a block of rooms for my wedding. Something that is commonly done with this hotel, due to them hosting many weddings during wedding season. I stopped in to book the block and I was told I needed an appointment. I told them I lived an hour and a half away, I was treated poorly. After I... More 

Was this review helpful? Yes 1
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Hello Rebecca, Please accept my sincere apologies for the manner in which your group was handled. I am working with our sales team to ensure this does not happen in the future. Jennifer will be handling your group going forward. We look forward to having your guests stay with us for your very special event. I assure you that we... More 

Constantia, New York
Level Contributor
104 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed May 14, 2015

I was only here one night, but the quality, efficiency, caring and view I had from this hotel made me a definite return guest. Thank you! This should be the number one hotel in Oswego. The bathroom was clean, the bed was welcoming, and the staff was so helpful.

Was this review helpful? Yes
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you so much for taking the time to comment on our wonderful hotel! I am so happy that you enjoyed your stay with us. We look forward to having you back! Tracey Hawthorn General Manager More 

Baltimore, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 10, 2015

This hotel demonstrates poor concern by ownership for providing value to the customer. Prices are significantly higher than comparable hotels within a 100 mile radius, but value is poor. I would never choose this hotel. I only stay there because my company pays for it, and it is the closest hotel to the business location I where I am traveling... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Mr. M - Thank you for taking the time to express your concerns on Trip Advisor and also for your previous comments on 11/10/14 and again on 5/10/15. I had addressed each issue and responded to you via email after receiving your comments/concerns. We are very pleased to extend a negotiated rate to employees of the company that you work... More 

Rochester, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed April 29, 2015

The Oswego Best Western rates a 10+ from me. Not only in staffing, breakfast quality and presentation, but room cleanliness and décor. Additionally, being located the river with a view of the city was delightful.

Review collected in partnership with Best Western

Was this review helpful? Yes
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Hello Donna, Thank you for taking the time to let us know how your stay was. Glad to hear that you enjoyed our beautiful hotel, the service of our staff, and the Oswego River! Hopefully you can visit us again soon! Tracey Hawthorn More 

East Aurora, United States
1 review
5 of 5 stars Reviewed April 28, 2015

Great comfort and convenience for both the rooms and hotel services and it's location to access all areas of the region. Staff was welcoming, friendly and the check in/check out process is quick and easy. Excellent restaurant (Alex's) associated with the hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Hello Ben, Thanks for your kind remarks about your recent stay with us. It always means so much to our staff to read that they are doing a great job! Glad that you made it to Alex's on the Water also! Come back soon! Tracey Hawthorn More 

Pennsylvania
Level Contributor
229 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
4 of 5 stars Reviewed April 15, 2015

Nice hotel in Oswego, a bit pricy for the region, though. The room was very clean and the hotel itself was very well kept despite being a little dated. Room was well appointed including fridge with water bottles included. Breakfast was included in rate and was decent. Wifi worked well and was free. The only down side was a request... More 

Was this review helpful? Yes 1
Langhorne, Pennsylvania
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 29, 2015

We stayed at the Captain's Quarters overnight during a short trip to the Lake Ontario region in late March. The hotel was very nice, quiet, clean and overall we had a fine time there. However when I told my husband what 1 night cost us he was appalled. He felt (and I agree) that it was very expensive for late... More 

Was this review helpful? Yes 1
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