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All 6 Olean hotels

Country Inn & Suites Olean

2.0 of 5 Hotel   |   3270 NYS Route 417 West, Olean, NY 14760
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86%
Ranked #1 of 6 hotels in Olean
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
krmrn Los angeles
  • Overview
  • Reviews (95)
  • Photos (19)
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  • Amenities
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  • Room tips (12)
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95 people have reviewed this hotel

Traveler rating
    53
    29
    9
    2
    2
See reviews for
37
18
2
18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Any
English first
Los angeles
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed yesterday NEW

I stayed at Country Inn the week it opened and have stayed every time I come to the area to visit the family. While the rooms are showing their age and can be a little dark , they are clean and the front desk and lobby are welcoming. Appreciate the snacks and coffee always available The staff was welcoming and... More

Was this review helpful? Yes
New York, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

The rooms and bathrooms in Olean Country Inn are very clean, although somewhat dated. The lobby is set up to be very welcoming and beverages (coffee,tea,flavored water) are offered all day at no additional cost. Continental Breakfast that is included is fresh and offers everything you need to get on the road quickly (coffee, muffins, toast, bagels, cereal). The main... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Christine S, Manager at Country Inn & Suites Olean, responded to this review

Thank you very much for your review! We love hearing back for our guests. We appreciate you highlighting on the cleanliness of this hotel. Our staff here works very hard to make our property as clean as possible. I hope you enjoyed your time at the Campus too- it is great that we are located so close to it. Thank... More

1 review
5 of 5 stars Reviewed 5 days ago NEW

Just amazing service. Blown away with the employees. Loved the little 'extras' they had like iced water with lemon or strawberries fresh daily when you walked in the lobby, mini desserts in the lobby in the afternoon, fresh coffee/tea in the lobby 24/7, nice FREE breakfast daily (a real one, not a freeze dried waffle), and most importantly the staff... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Syracuse, New York
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

very nice hotel , whirlpool was warm and enjoyable.Breakfast was typical, nothing spectacular.Room was quiet and convenient location to everything. Check in was fast and rooms were pre booked on line so savings was a nice.Cleanliness was average but bathroom grout could have been better.Hotel had free DVD available and had family games and books that you could borrow .A... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Christine S, Manager at Country Inn & Suites Olean, responded to this review

Thank you for your recent review. I appreciate your detailed and honesty. We take all feedback very seriously to help us improve. I am glad to hear you enjoyed your stay with us and were able to enjoy some of the amenities we offer. I do hope you will be back to visit us again sometime soon. Thank you again. More

United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Overall, very nice motel - quiet, clean and friendly staff. Only stayed one night. Cost was a little high, but it was a weekend and they had a full house. Would stay here again if we were in this part of New York State.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 2
Christine S, Manager at Country Inn & Suites Olean, responded to this review

I am so glad to hear you enjoyed your recent stay with us! Thank you writing this review and sharing your comments. I do hope you will come back again soon and stay with us! Thank you again for your review. More

Pittsburgh, Pennsylvania
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My family and I stayed here the night before St. Bonaventure's graduation this year. On May 10, 2014 I woke up around 10:30 PM to bed bugs on my pillow, and on the headboard on the other bed (2 doubles) in the room (# 330.) They were everywhere. Called front desk and they said they had another room away from... More

Was this review helpful? Yes 2
Christine S, Manager at Country Inn & Suites Olean, responded to this review

Thank you for taking the time to write this review. The Country Inn & Suites, Olean works very diligently to ensure these type of issues do not occur. I sincerely apologize about your experience and apologize that our compensation we gave you was not satisfactory. Please know that we take all your comments seriously and will use them to improve.... More

Warwick, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed for 2 nights because my 2 granddaughters has a basketball tournament at St. Bonaventure University directly across the street. Location was great. The sofa bed in the room had the left corner section sagging almost to the floor because the straps to hold the mattress were broken. The cushions had tears in them that were about 20" long, very... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 2
Christine S, Manager at Country Inn & Suites Olean, responded to this review

We appreciate you taking the time to write a review on your recent stay. We apologize for the concerns you listed in your review. We appreciate the feedback and take all your issues your experienced very seriously. I apologize about the sofa bed, we will be getting all new sofa beds in the coming months which will fix this issue.... More

Johnson City
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Me and my family have been staying at this hotel for almost 15 years for our family reunion every year. Every year the staff is courteous, friendly and always willing to help. A particular young employee by the name of Erica went above and beyond the job duties to make sure our stay was a pleasure for one. Every morning... More

Was this review helpful? Yes 1
Christine S, Manager at Country Inn & Suites Olean, responded to this review

Thank you very much for your great review! I am so glad to hear that Erica made your experience with us a success. We appreciate your comments and we are glad to host your family reunion yearly. We can't wait to have you back again next year! More

Upstate NY
Contributor
20 reviews 20 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When one of my best friends planned her wedding in Olean, and after getting over the shock of how expensive it was, I booked a room for two nights at the Country Inn & Suites. The staff was extremely friendly at check in (forgot to give us a welcome bag though). Our NON-SMOKING room smelled like nicotine and tar were... More

Was this review helpful? Yes 3
Christine S, Manager at Country Inn & Suites Olean, responded to this review

Thank you for your recent review. I am glad that the staff were friendly and accommodating during your stay with us. I appreciate your feedback and details about the hotel. We will be giving our hotel a fresh new look this year. We will be remodeling everything- giving the entire hotel a change. I do hope you will come back... More

Titusville, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The lobby is cozy and welcoming, and coffee and water are always available. Everything -- our room, the breakfast area, the lobby, the restrooms -- was very clean. Our bed was very comfortable, and the free wi fi was fast and no problem to connect to. We didn't have time to use the pool or hot tub, but both appeared... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 2
Christine S, Manager at Country Inn & Suites Olean, responded to this review

Thank you for your recent review. I am glad to hear you enjoyed our hotel and you found it to be clean and cozy. I appreciate your comments and do hope you will come back and visit us again soon! Thank you. More

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Additional Information about Country Inn & Suites Olean

Address: 3270 NYS Route 417 West, Olean, NY 14760
Phone Number:
Location: United States > New York > Olean
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Country Inn & Suites Olean 2*
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Also Known As:
Country Inn & Suites Olean Hotel Olean
Country Inn And Suites Olean
Country Inn Olean
Olean Country Inn

19 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
77

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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