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All 6 Olean hotels

Country Inn & Suites Olean

2.0 of 5 Hotel   |   3270 NYS Route 417 West, Olean, NY 14760
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89%
Ranked #1 of 6 hotels in Olean
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Lisa A Penfield, New York
  • Overview
  • Reviews (84)
  • Photos (19)
  • Amenities
  • Room tips (11)
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84 people have reviewed this hotel

Traveler rating
    48
    27
    7
    1
    1
See reviews for
28
18
2
18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Any
English first
Penfield, New York
1 review
5 of 5 stars Reviewed yesterday NEW

The staff are always very warm & welcoming. The facility is clean. The rates are comprable.It is nice to have the hot breakfast every day. The cookies are great! Erica went above and beyond to make us comfortable. She went so far as to offer me a water bottle when she saw me in the exercise room without water. That... More

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed yesterday NEW

Staff was great. Pools niceaand open late! Breakfast was wonderful! Erica was wonderful to my family and should be considered an asset to your company! I felt very safe and at home! Complimentary bottled water the entire weekend. The bike path is great for a walk! I would reccomend this hotel! Very clean.

Was this review helpful? Yes
Macedon, NY
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 1 week ago

Chose this hotel for its location and reviews. Needed something close (across the street) from St. Bonaventure University for son's basketball tournament weekend. Nice greeting upon arrival with goodie bag of chips/water. Room was ready early and was accommodated for quiet location on 3rd floor. All staff were friendly. Beds comfortable, breakfast plentiful, nice seating area. Hotel was pleasant and... More

Was this review helpful? Yes
Christine S, Manager at Country Inn & Suites Olean, responded to this review

I am so glad to hear you found our location to be convenient and comfortable for your quick stay. Thank you for all your comments and feedback. I appreciate you letting me know about the WiFi issues this is something I will definitely look into. Please come back and stay with us again when your travels bring you to the... More

Cherry Hill, New Jersey
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here as I was attending a family funeral. The rooms are quiet and mostly clean. Any problems that arose during my stay were quickly addressed by the staff and taken care of. I needed a firmer pillow and a lighter blanket...no problem. My husband and I stayed here 3 years before and were very impressed. This time, I saw... More

Was this review helpful? Yes
Christine S, Manager at Country Inn & Suites Olean, responded to this review

Thank you very much for your recent review! We really enjoy hearing back from our guests. Thank you for being a return guests with us also. I am pleased to say we are going to be going through a extensive renovation to give our hotel a fresh new look and feel. I do hope you will come back and visit... More

Olean, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

My wife & I decided to take a little getaway for a night with the kids, prior to our honeymoon. She made the reservation by phone and had mentioned that we were recently married, during the conversation. Upon arrival at the hotel, we were pleasantly surprised when the front desk clerk Casey, offered to upgrade our room to a queen... More

Was this review helpful? Yes
Christine S, Manager at Country Inn & Suites Olean, responded to this review

Thank you very much for your recent review! I am so pleased to hear all the great comments about the staff you made. Especially Casey and Erica. They will both be thrilled to hear you mentioned their name. Congratulations on your recent marriage I am so glad to hear that we recognized this.I do truly hope you will come back... More

Brookhaven, Pennsylvania
1 review
5 of 5 stars Reviewed 4 weeks ago

My husband & I stayed here 2 nights and we were very happy with our stay. The room was clean and a nice size. The bed was very comfortable. We enjoyed the pool and hot tub. it was very relaxing after a 6 hour drive. The staff was very friendly, especially Erica who took care of the breakfast buffet. She... More

Was this review helpful? Yes
Christine S, Manager at Country Inn & Suites Olean, responded to this review

I am so glad to hear you and your husband has a successful stay. I appreciate you taking the time to review your stay. Thank you for your comments about Erica, I will be sure to pass your comments along to her. We hope that if you in Olean again you will come back and visit us again! More

St. Catharines, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Upon our arrival we were greeted by Casey who was the most helpful and friendly front desk clerk I have ever met. There was some refreshing water infused with strawberries available when we walked in and of course some fresh cookies, not to mention a welcome bag. We went to our room and it was amazing, had everything we needed... More

Was this review helpful? Yes
Christine S, Manager at Country Inn & Suites Olean, responded to this review

Thank you for taking the time to provide us with a great review of your recent stay. I am thrilled to hear you found Casey and the staff‘s service to be over the top! I am glad you were able to experience some of added amenities here at the hotel like the Fruit Infused water, Cookies, Snacks and more! Thank... More

Buffalo, NY
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This place was not cheap, but the customer service and comfortable accommodations made it worthwhile. When we walked in we were immediately greeted by friendly front desk staff. They had complimentary cookies at check in. The room was fairly clean. The bathroom could have been gone over more thoroughly, but everything else was good. The beds were very comfortable and... More

Was this review helpful? Yes
Christine S, Manager at Country Inn & Suites Olean, responded to this review

Thank you for taking the time to share your recent experience with us. I am glad our customer service made your stay a success. I apologize for the bathroom not being cleaner. We take cleanliness very seriously, so I appreciate your feedback about your bathroom. Thank you very much for taking the time to review us. We hope if your... More

Toronto, Ontario, Canada
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This facility is very new and is in spotless condition. Great room, great bed - pristine cleanliness and everything worked well. Nice quiet air conditioner. Very friendly staff on the front desk. Breakfast buffet had ample choices including hot items. Very quiet at night. Location is not really close to anything interesting, but easy to find and Olean is not... More

Was this review helpful? Yes
Christine S, Manager at Country Inn & Suites Olean, responded to this review

Thank you very much for your great review. I am glad to hear you enjoyed your stay with us here in Olean. You are right Olean is not a big place, but it is very quite and relaxing. I appreciate your comments about the cleanliness and conditions of the hotel. We hope that the next time your travels bring you... More

Olean, New York
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 21, 2014

Great place to stay! Staff is pleasant and helpful. Rooms are clean and quiet. Casey and Jim are very accommodating. I travel often for work and this facility stands out even among other areas and chains. Highly recommend booking a room here if you are visiting the Olean area.

Was this review helpful? Yes
Christine S, Manager at Country Inn & Suites Olean, responded to this review

Thank you very much for your recent review! It is so great to hear back from our guests and especially when they comments about specific employee names. Jim and Casey will be excited to see that you mentioned them. Thank you for your kind comments about our hotel standing out among others. We appreciate your review and look forward to... More

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Additional Information about Country Inn & Suites Olean

Address: 3270 NYS Route 417 West, Olean, NY 14760
Phone Number:
Location: United States > New York > Olean
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Country Inn & Suites Olean 2*
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Also Known As:
Country Inn And Suites Olean
Country Inn & Suites Olean Hotel Olean
Country Inn Olean
Olean Country Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
77

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