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Country Inn & Suites By Carlson

#3 of 6 Hotels in Olean
Certificate of Excellence
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3270 NYS Route 417 West, Olean, NY 14760
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1 room 1 guest
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170 Reviews from our TripAdvisor Community

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Traveler rating
    90
    51
    15
    7
    7
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72
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34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (170)
  • Mar-May only
    (26)
  • Jun-Aug only
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    (25)
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Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

It's under construction rooms are very nice and clean beds are so so pillows bring your own they order new pillows but didn't come in yet breakfast is very good only gave it 3 stars because it's under construction very noise in morning I'm sure it will be nice when done management was very nice

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Sanibel Island, Florida
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This property is under a major renovation and in everyone should check with the local personnel before reserving a room. With all of the construction going on in the rooms it is very difficult for the cleaning crew to keep up with the dust. Although the staff is very accommodating, there is a significant amount of dust within the building.... More 

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CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, responded to this review

Thank you for taking the time to provide the details of your recent stay. We try to take measures to ensure our guests are unaffected by the renovations, and we regret to hear that we were not successful in doing so. We are currently taking the steps necessary to improve the quality of our facility, improve the attentiveness of our... More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

The staff and room were great, but be aware, this hotel is under construction and I was never informed of that even though I booked it several months in advance. The hot tub is also no longer there even though it is still advertised, and that was the main reason I chose this hotel over the others in the area.... More 

Review collected in partnership with Country Inns & Suites By Carlson

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Tom P, General Manager at Country Inn & Suites By Carlson, responded to this review

Thank you very much for your recent review. I will be sure every guest is made aware of our remodel and changes so this does not happen again. Please come stay with us again when you are in the area. Thank You ! More 

Buffalo, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Last year I stayed here in July for one night. The hotel wasn't being renovated yet. Loved the pool and the jacuzzi that were provided. Breakfast wasn't bad. Rooms were comfortable. This year I stayed here at the same time as last year and what a 180 degree difference I experienced!! -Construction that I was NOT informed of when I... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 2
Christine S, Manager at Country Inn & Suites By Carlson, responded to this review

I apologize about your recent stay with us. Please contact the hotel directly so we can make it right for you. 716-372-7500. We thank you for your detailed feedback and take it very seriously. More 

Bonita Springs, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I made a reservation online for July 22nd to July 25th on June 22, 2015. When my wife and I checked in, we noticed that the lobby and dining area looked different than our last stay 2 years earlier. The desk clerk said it looked different because they had been under construction to become a Marriott Fairfield Inn, and still... More 

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Christine S, Manager at Country Inn & Suites By Carlson, responded to this review

I apologize for the inconveniences during your past stay with us. If you want to talk further about these issues please contact the hotel directly 716-372-7500. Again, we apologize about your recent experience with us. More 

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