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Sheraton At The Falls

Certificate of Excellence
GreenLeadersBronze level
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300 Third Street, Niagara Falls, NY 14303
Special Offer
Wine & Dine Package
2 people have started booking this hotel
Best prices for: 1 room 1 guest
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Sheraton At The Falls
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644 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We have never stayed at a Sheraton before but have stayed at comparable hotels many times. on the recommendation of a family member we booked a night here to see what it was like. Boy were we surprised at the level of comfort and professionalism expressed by the employees. From the get go it was a pleasure to stay there.... More 

Was this review helpful? Yes 1
Boca Raton, FL
Top Contributor
53 reviews 53 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Service was outstanding in this property. Had several issues and all were very courteously and promptly addressed to the ability of staff to address them. The desk chair in the room was close to the floor and impossible to reach the desk while sitting in it. Service was there instantly replacing the chair with an identical one. Refrigerator was Lacking... More 

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Rochester, New York
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This Sheraton is absolutely one of my favorite hotels to stay with. I have had a great experience each time I have visited and I have no desire to stay anywhere else when I visit Niagara Falls. The staff could NOT be friendlier or more accommodating. The hotel is beautiful, clean and has the Sheraton "signature scent". The fitness center... More 

Was this review helpful? Yes 1
Cannington, Canada
Top Contributor
102 reviews 102 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Friendly staff. Room very cozy nice and clean. Restaurant very nice. Room has everything we need and across from casino. Very quiet hotel top and lots of different packages. We are doing the wine and casino package. Brilliant

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Niagara Falls, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed here twice using Groupon and hotel special offered package. Included with the room was Casino voucher, TGIF Friday's voucher and Children's game room voucher. This hotel is an older building, but has been remodled and is very clean. Front desk staff is very frinedly and no long wait times to check in. The brink of the falls... More 

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New Milford, Connecticut
Contributor
16 reviews 16 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Saying here for over a week for business... I rate this Average, but in important ways it's often a littel above average. The amenities hit all the areas I like: free WiFi, free bottled water, free Starbucks coffee in-room. The rooms themselves are a bit dark and about two years from being officially "dated." I don't care what a hotel... More 

Was this review helpful? Yes 3
Watertown, Connecticut
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This facility is exceptionally clean and has a more than pleasant and accommodating staff which is perfectly located near the Falls and the Casino. The room is decorated so lovely with plenty of outlets, a nice working desk along with a designer comfortable lounging chair. The bedding is luxurious- I commented to the staff on the comfort of the bedding... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Amazing staff. Very friendly. Clean room. Kids loved the pool. The beds are very comfortable. Close to the falls and various shops and the casino. Would return every year especially for our dance competitions.

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Endicott, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

For the price per night this hotel is run down. it needs a renovation badly because everything is outdated. The shower faucet would not stay on hot so we took cold showers. The TGI Friday restaurant was being renovated so no food except buffet. The beds were comfortable, the location is great and the service was good.

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 2 weeks ago

Upon arriving at the Sheraton, we were a bit disappointed. Several things were not optimal, including the fact that the kitchen at TGIF was closed and they only had a limited buffet, which we did not enjoy. We expressed our disappointment to the evening manager (we forgot her name) who was fantastic. She understood our concerns and went above and... More 

Was this review helpful? Yes
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for taking the time to write a review. It is always our goal to meet and exceed everyone's expectations. We are happy to hear that our staff was able to provide you with exceptional customer service. We are pleased to hear that your stay with us was a success. We look forward to having you stay with us... More 

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