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Sheraton At The Falls

Certificate of Excellence
GreenLeadersBronze level
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300 Third Street, Niagara Falls, NY 14092
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1 room 1 adult
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Sheraton At The Falls
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1,050 Reviews from our TripAdvisor Community

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Waterloo
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Sheraton January 22-24 for a hockey tournament. The staff was great and friendly from the time of booking up to our departure. We decided to upgrade to club class - which was fantastic. There was a club class lounge that we had access to, which had snacks and drinks all day for our children (so no... More 

Helpful?
Thank cturtle1
Milton, Massachusetts
Level Contributor
5 reviews
4 of 5 stars Reviewed 3 days ago NEW

The hotel was nice, nice king size room. The staff was very friendly and helpful. Nice lobby to sit and relax, people watch. The hotel lobby has a coffee shop, 2 restaurants, arcade and gift shop. Located directly across from the casino.

Helpful?
Thank Rhonda L
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your review. We are very happy to hear that your stay with us was a success and that you enjoyed the accommodations. Thank you for also noting our proximity to the Seneca Niagara Resort & Casino as well as everything that we offer on-site. We look forward to your next stay. Thank you! More 

Houston, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Hotel is perfect for a nice little weekend get away. Great location. Hotel is a little over a block from the falls and the park. Viewing was nicer than I expected. Hotel also is right across the street from the casino, if that's your thing. Staff was very nice and rooms were perfect. Would stay here again!

Helpful?
Thank NapsII
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your review! We are thrilled to hear that you were able to enjoy a nice weekend getaway at Sheraton At The Falls. We would also like to thank you for mentioning how close we are to many local attractions such as the falls, the park and the casino. We look forward to your next stay with us.... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I stayed at this hotel a few different times now and I haven't been there in about a year. I stay there again last night and all was as good as before. All the staff are well trained and very pesonible. They take the time to deal personally with the person in front of them. I was impressed with all... More 

Helpful?
Thank KEVIN A
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for taking the time to write a review and for continuing to return to Sheraton At The Falls for your stays in Niagara Falls, USA. We would also like to thank you for noting how impressed you were with the staff and the service you received. We strive to provide the best customer care possible to all of... More 

Toronto
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our second stay at the Sheraton. We had a small problem on check in the first stay but management were amazing and rectified the problem quickly and went over and above what we would have expected, including making sure we were happy the second time around. The hotel is conveniently located right across from the Casino and has... More 

Helpful?
Thank cinnamongrl9999
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your review! We are happy that your second stay with us was a success. We would like to apologize on behalf of the hotel for the minor problem you experienced at check-in, but it is wonderful to hear that our management and staff went above and beyond your expectations to resolve the issue and ensure your satisfaction.... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel was fantastic. The people who work there were very friendly. The hotel was very clean.I highly recommend this hotel. The exercise room was very clean. The pool was very clean and a real nice room. There were a lot of restaurants to choose from inside the hotel and nearby.

Helpful?
Thank Len W
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for writing a review. We are happy to hear that you enjoyed your stay at Sheraton At The Falls. We appreciate you mentioning the cleanliness of our hotel and the amenities that we offer to our guests. Thank you for also noting our on-site dining options. We look forward to your next stay with us. Thank you! More 

Falconer, New York
1 review
5 of 5 stars Reviewed 1 week ago

Sheridan at the Falls provided a stay that was a pure pleasure. Our family was in the area for my grandson's high school wrestling tournament. The hotel room and amenities were wonderful, especially the high quality mattress and bedding,Enjoyed a great dinner with friends at one of two on-site restaurants. Also tried our luck at the Seneca Casino across from... More 

Helpful?
Thank Rhonda B
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you so much for your review! We are thrilled to hear that we exceeded your expectations during your stay. Thank you for noting the many amenities that are available to our guests throughout their stay. The mattresses and bedding in each guest room are exclusive to the Sheraton brand, and are known as the Sheraton Sweet Sleeper. They are... More 

Stanley, New York
1 review
5 of 5 stars Reviewed 1 week ago

The location is fantastic. Walking distance to everything! The rooms are clean and spacious. The two restaurants are very convenient. Each offering various types of dining. The staff was friendly and helpful as well.

Helpful?
Thank Ethan S
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your review! We are thrilled to hear that we have exceeded your expectations during your stay. Thank you for also taking the time to mention our two on-site restaurants. We look forward to you staying with us the next time you visit Niagara Falls, USA. Thank you. More 

Rochester, New York
1 review
5 of 5 stars Reviewed 1 week ago

This is our second stay at the Sheraton at the Falls. We enjoyed our stay both times. The hotel staff are very courteous and helpful. I had to make a few changes to our reservation and the staff was able to answer all my questions and make the changes with no trouble. Our room was clean and comfortable, and there... More 

Helpful?
Thank Jennifer L
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your review! We are thrilled to learn that your stay with us was a success. It is great to hear that our staff members were able to assist you and accommodate your requests with no trouble. We are also very happy that you were able to take advantage of the restaurant options we have available on-site. We... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

It was a delight to stay at this hotel as the Falls were nearby- just 500 metres of walkable distance away. Also, the rooms were clean, big and well illuminated by natural light that filtered through the large french windows. A lot of good dining options are available at the hotel like Starbucks, Rainforest cafe and TGIF, so there are... More 

Helpful?
1 Thank Anshumaan G
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your review. We are very happy to hear that your stay with us was a success. We are glad that your accommodations were to your liking and that you were able to visit our on-site restaurants. Thank you for also noting our proximity to the falls! We look forward to you next visit to Niagara Falls, USA... More 

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