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All 48 Niagara Falls hotels

Sheraton At The Falls

3.5 of 5 Hotel   |   300 Third Street, Niagara Falls, NY 14303
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Sheraton At The Falls
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Ranked #11 of 48 hotels in Niagara Falls
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 2 days ago
Beth M Burlington, Canada
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862 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (228)
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English first
Burlington, Canada
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Got to our room at 4 for check-in, they were short staffed, so the room wasn't clean. So we left our cell number to call when ready, and went to the falls. Unfortunately the cell phone service had not flipped over to US service from Canada cell service, so we missed the call. So when went back at 530 and... More

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Jackson, Michigan
1 review
1 of 5 stars Reviewed 6 days ago NEW

This spring my son arranged for a wedding in Niagara Falls, New York and he made a block of reservations for about 45 people. I called for a reservation from that block of rooms for April 24 for three nights. He picked the Sheraton for its convenient location to the falls and so we would be sure to get a... More

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New York City, New York
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights for a family holiday. 3 rooms booked . Hotel looks very run down. Needs a face lift. Very small bathrooms, no shower gel , cotton buds , shower caps etc in the room. I found it very 2 star quality hotel for a Sheraton. Also rooms were not made up till 5 pm in the... More

Was this review helpful? Yes 1
Oklahoma City, Oklahoma
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The rooms were nice and big with comfy beds. My major concern was the thin walls. I could easily hear regular conversations in the next room. When I complained to the front desk they gave me a coupon for a free drink at the Starbucks restaurant in their building.

Was this review helpful? Yes 1
Havana, Cuba
Top Contributor
138 reviews 138 reviews
53 hotel reviews
193 helpful votes 193 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My friend and I stayed here for 1 night as we came to the area to shop. We found the hotel to be just perfect. Staff at the front desk were courteous and professional. Hotel room offered everything one would want (Missing Mini Fridge though?) Beds are definitely heavenly! Parking and internet included in daily resort fee of $9.95 a... More

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Syracuse, New York
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

Staff service was very good! When I explained to the desk staff that my night was "not good", I was offered coffee, breakfast, etc. I was on a business trip, so I declined. Without getting into too much detail, I'm wondering if anyone else has had a similar experience.

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2 reviews
1 of 5 stars Reviewed 2 weeks ago

This place is in ill repair... even worse, the service is horrible at best. I had an issue with the AC unit, lights not working and the shower handle falling off. When the "engineer" jeff finally showed up... he barely spoke english and then yelled at me cause I was asking questions and upset. He dismissed everything I said and... More

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Halton Hills
1 review
3 of 5 stars Reviewed 2 weeks ago

Here the weekend of July 11-13 for a soccer tournament in Youngstown. Room is a good size and looked newly redecorated, but would definitely not agree that the beds are queen sized. At midnight there were still kids running around in the hallways. Check in was smooth and was surprised that we were asked if we needed a microwave and... More

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New York City, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were not expecting much when we drove up, but the hotel is comfortable and clean. It's also quite close to Niagara Falls. My 3 year old and 5 year old when back and forth with a minimal amount of complaining. Old Falls Road is around the corner so we were able to take advantage of summer activities. Restaurant options... More

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Lake Elsinore, California
12 reviews 12 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Booked this hotel with my Grandson to see the falls and the Friday night fireworks. After reading some mixed reviews that the fireworks can be seen from the hotel, I decided to book this hotel. YOU CAN'T SEE THE FIREWORKS FROM THIS HOTEL... only the Sheraton on the Canada side! The hotel was good, large swimming pool,TGI Fridays,gift shop,tour pickups.... More

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Hotel Summarization (Beta)

What travelers say

  • Seneca casino(15)
  • Very nice(15)
  • US side(13)
  • Very friendly(7)
  • Front desk staff(6)
  • Breakfast buffet(5)
  • Would not stay(3)

Additional Information about Sheraton At The Falls

Address: 300 Third Street, Niagara Falls, NY 14303
Location: United States > New York > Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton At The Falls 3.5*
Reservation Options:
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Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza

165 photos of this hotel

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Room/suite (83)
Hotel & grounds (6)
Bathroom (15)
Pool/beach area (1)
View from room (10)
Dining (5)
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Hotel & grounds (1)
Dining (1)
Bathroom (1)
Room/suite (4)
Pool/beach area (1)
Other (6)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Green Hotel in Niagara Falls
Hotel Class
Official Description (provided by the hotel)
Welcome to the Sheraton At The Falls Niagara Falls, New York USA. This upscale hotel features 392 guest rooms including 25 luxury suites. If you’re looking to hold a meeting or special event they offer over 14,000 square feet of prime meeting/event space including the stately Crown Jewel Ballroom which can handle events to 300 people. The hotel is located in the heart of downtown within walking distance of the New York State Park as well as the Canadian border. The property is situated directly adjacent to the Seneca Niagara Casino & Hotel and next door to the The Conference Center Niagara Falls which features 116,000 square feet of flexible meeting/event space. We are located just minutes away from Niagara University, Fashion Outlets Niagara Falls, historic Lewiston and less than 30 minutes from Buffalo, New York. Area attractions include: Maid of the Mist Boat Ride, Cave of the Winds, Journey Behind the Falls, helicopter rides, souvenir shops and many nature and hiking trails. The Jade Restaurant offers your favorite breakfast selections daily. For lunch and dinner enjoy the upbeat atmosphere of our T.G.I. Friday’s located right off the lobby. We also have Niagara Fall’s only full service Starbucks. Complimentary wireless high speed internet is available throughout the facility. We also feature a large indoor pool and fitness center. Parking is $5 daily with in and out privileges. ... more   less 
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