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All 48 Niagara Falls hotels

Sheraton At The Falls

3.5 of 5 Hotel   |   300 Third Street, Niagara Falls, NY 14303
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Ranked #12 of 48 hotels in Niagara Falls
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A recent review
3 of 5 stars reviewed 2 weeks ago
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885 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (231)
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English first
Niles, Ohio, United States
1 review
1 of 5 stars Reviewed 1 week ago NEW

Terrible customer service! This hotel advertised a deal by email for repeat customers. When we tried to book the hotel using the deal, the hotel tried to charge us $300+ more than advertised! The employee who "helped" us refused to honor the deal nor was he able to explain why the hotel had decided upon this false advertisement. NEVER will... More

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

1 Customer service number (telephone in the room) is not working so my husband needs to ask housekeeping at the hall way or go down to receptionist whenever we need something. 2.Missing stuff for hygiene (we only have one soap in the bathroom, no toothbrush, no toothpaste, no mouthwash) 3. No cream and sugar for coffee/tea 4. By the time... More

Was this review helpful? Yes 2
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Overpriced hotel that has been sort of renovated but the flaws remain. The hallways have a bad stench and is dark--it is noisy and you can overhear everything above and below your room, even from the windows. Bathrooms lacked attention to detail. Free wi-fi is a joke--keeps dropping signal. Stayed for a night. All the hotels in Niagara, NY are... More

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We arrived in the early evening only to be told that they couldn't find our reservation. After going back and forth for almost an hour they finally just gave us any rooms even though we requested rooms next to each other. The rooms we got were three floors apart. The only good thing that came out of it was the... More

Was this review helpful? Yes 2
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at Sheraton at the Falls last year and enjoyed ourselves so much that we came back this year. The results of the ongoing multi-million-dollar renovation were obvious. We again enjoyed our stay. However, there were a couple minor issues that need to be addressed. The WIFI network is ancient and needs to be updated ASAP.... More

Was this review helpful? Yes 1
Derby, United Kingdom
Top Contributor
126 reviews 126 reviews
42 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Travelling as part of a tour group and arrived early in the morning having travelled to Niagara by train. Our tour guide did warn us that we probably wouldn't be able to get into our rooms until the 1500 check-in time, but at least the hotel stowed our cases away in a secure room, so we didn't have to worry... More

Was this review helpful? Yes 1
Eastchester, New York
Top Contributor
144 reviews 144 reviews
36 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was funny, as we drove up, the GPS says turn here and we see a giant beautiful Sheraton, well, that was across on the Canadian side !! This hotel however is only 6 floors. Our room, 503 was clean, and had a nice comfortable bed, desk, two chairs to relax in. The Starbucks in the lobby was a bonus.... More

Was this review helpful? Yes 1
Houston, Texas
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here one night and thoroughly enjoyed! we were on the SPG floor so I don't know about the other floors/rooms but ours was great. it was clean, big, quiet and breakfast was good. There are not enough seats and tables in the SPG lounge so we ate standing up some of the time, so they need to fix... More

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Niagara Falls, New York
1 review
3 of 5 stars Reviewed 2 weeks ago

my stay was great until my second night when I tried to call down to the front at 4am it rang for 15 minutes, thinking maybe my phone in the room was not working.I then tried my cell phone however again faced with the same situation. so frustrated i got out of bed and came down to the front desk.... More

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Kansas City, Kansas
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel. Room was beautiful and very clean. Nice pool and work out facility. Within 3 blocks walk of the falls. Lots of restaurants in walking distance. They glitched and twice have us a king room instead of two doubles, so they gave us a $10 voucher to TGI Fridays, located in the hotel. Starbucks in the hotel. Would... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Very nice(15)
  • Seneca casino(15)
  • US side(13)
  • Very friendly(7)
  • Front desk staff(6)
  • Breakfast buffet(5)
  • Would not stay(3)

Additional Information about Sheraton At The Falls

Address: 300 Third Street, Niagara Falls, NY 14303
Location: United States > New York > Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton At The Falls 3.5*
Reservation Options:
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Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza

169 photos of this hotel

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Room/suite (83)
Hotel & grounds (6)
Business center/function rooms (5)
Bathroom (15)
Pool/beach area (1)
View from room (10)
Dining (5)
Other (31)

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Hotel & grounds (1)
Dining (1)
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Room/suite (4)
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Business center/function rooms (1)
Other (5)

Near Sheraton At The Falls


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Green Hotel in Niagara Falls
Hotel Class
Official Description (provided by the hotel)
Welcome to the Sheraton At The Falls Niagara Falls, New York USA. This upscale hotel features 392 guest rooms including 25 luxury suites. If you’re looking to hold a meeting or special event they offer over 14,000 square feet of prime meeting/event space including the stately Crown Jewel Ballroom which can handle events to 300 people. The hotel is located in the heart of downtown within walking distance of the New York State Park as well as the Canadian border. The property is situated directly adjacent to the Seneca Niagara Casino & Hotel and next door to the The Conference Center Niagara Falls which features 116,000 square feet of flexible meeting/event space. We are located just minutes away from Niagara University, Fashion Outlets Niagara Falls, historic Lewiston and less than 30 minutes from Buffalo, New York. Area attractions include: Maid of the Mist Boat Ride, Cave of the Winds, Journey Behind the Falls, helicopter rides, souvenir shops and many nature and hiking trails. The Jade Restaurant offers your favorite breakfast selections daily. For lunch and dinner enjoy the upbeat atmosphere of our T.G.I. Friday’s located right off the lobby. We also have Niagara Fall’s only full service Starbucks. Complimentary wireless high speed internet is available throughout the facility. We also feature a large indoor pool and fitness center. Parking is $5 daily with in and out privileges. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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