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Sheraton At The Falls

3.5 of 5 300 Third Street, Niagara Falls, NY 14303
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Sheraton At The Falls
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Sheraton At The Falls
Sheraton At The Falls
Sheraton At The Falls
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479 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Carthage, New York
1 review
5 of 5 stars Reviewed yesterday NEW

After a long day of traveling I was not only pleased by the overall appearance of the Sheraton etc, but was greeted by wonderful young lady at the front desk. Her warmth and enthusiasm not only made me feel welcome, but picked up my spirits after a long day. I tell you it made all of the difference in the... More 

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Guelph, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Stayed at this hotel many times and never had a bad experience. Going back again Feb. 7th, 2015. Lovely rooms and staff. Always have a good time I the area. Really enjoy their casino , restaurant/pub and coffee shop packages. Never used the pool but all good comments from other guests. My wife likes the 4th floor overlooking the casino... More 

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St. Catharines, Canada
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My husband and I found this hotel to be very comfortable, clean and extremely convenient in it's proximity to our event plans including the Casino. We were travelling with family and requested rooms in close proximity which was accommodated and much appreciated. The comforters on the beds were freshly laundered and very cozy. The staff were all very pleasant and... More 

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Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for writing a review. We are happyt o hear that your stay was a success. Our staff strives to provide exceptional customer service to each guest. We look forward to having you stay with us again soon. Thank you, More 

Port Dover, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

As we live approximately one hour from Niagara Fall USA on the Canada side we like to stay at this hotel two three times a year for both shopping and just a relaxing couple of days away from home. Many less expensive hotels right in the area but after we did a quick Check including the rooms we realized 99%... More 

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Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for the wonderful review. We are so pleased to hear that you enjoyed your stay with us. We look forward to having you visit again soon. Thank you, More 

Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

The hotel was vry clean and he area was nice with everything within walking distance. Was there for the Navy on a business trip and I would love to go back and stay there again. No issues and the people were very friendly there.

Was this review helpful? Yes
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for writing a review. We are happy to hear that your stay was a sucess. We look forward to having you stay with us again. Thank you, More 

Pittsburgh, Pennsylvania
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed Jan 17 thru 19 with my family and son's hockey team. Clean and the staff was wonderful. Shared hospitality room with other teams. That space was awkward and strange. Great work out room and pool area. We ended up using the pool area tables to eat and hang, much more comfortable. Said no knee hockey but a lot of... More 

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Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for writing a review. We are happy to hear that you enjoyed your stay with us. Our staff strives to provide exceptional customer service to ensure a comfortable and enjoyable stay. We look forward to having you and your team stay with us again. Thank you, More 

Rochester, New York
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed there 1/2015 for two nights. Upon reviewing our credit card statement after our stay it was noticed that we were charged $100 dollars at Friday's in the hotel. Two transactions were made at the resturant and charged to our room. These were not our transactions and I contacted the hotel and talked to several hotel employees, I spoke... More 

Was this review helpful? Yes 9
Ron D, General Manager at Sheraton At The Falls, responded to this review

We are very sorry that Ms. Kelly didn't remember that she made the charges in our restaurant and charged it to her room. She was correct that we looked into her situation and in that search found signed receipts from her. As you can see by other reviews the hotel does not have these type of issues. More 

Latham, New York
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here during summer tourist season, bought a groupon and it was definitely a good deal. They gave us all of our food and casino vouchers with a smile, and even offered to sign us up into rewards for free which gave us access to the 5pm cocktail hour (free beer and wine and snacks - you should totally... More 

Was this review helpful? Yes
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for taking the time to write a review. We are happy to hear that your stay was a success. We are happy to hear that you tooko advatnage of the many amenities that we have to offer. Thank you, More 

Toronto
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed in jan 2015 on a last minute getaway and it was fantastic. Although we arrived late staff was professional, accommodating and the hotel is situated in a great location! The rooms were very clean and updated with fresh sheets & can't say enough positive things about this hotel. We will definitely be back in the near future.

Was this review helpful? Yes
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for the great review. We are thrilled to hear that your getaway was a success. We look forward to having you stay with us again soon. Thank you, More 

Fort Lauderdale, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We really enjoyed our stay at the Sheraton. It was within walking distance to Niagara Falls state park which proved to be very convenient. We felt that the stay was extremely gracious and made us feel very welcomed. The swimming pool also seemed to be well-kept. Would recommend!

Was this review helpful? Yes
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for the wonderful review. We are thrilled that your stay was a success. Our staff strives to provide each guest with everything they need in order to have a comfortable and enjoyable stay. We look forward to having you stay with us again soon. Thank you, More 

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Additional Information about Sheraton At The Falls

Address: 300 Third Street, Niagara Falls, NY 14303
Location: United States > New York > Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton At The Falls 3.5*
Number of rooms: 392
Reservation Options:
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Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#1 Romantic Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
#6 Family Hotel in Niagara Falls

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