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All 48 Niagara Falls hotels

Sheraton At The Falls

3.5 of 5 Hotel   |   300 Third Street, Niagara Falls, NY 14303
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Sheraton At The Falls
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Ranked #10 of 48 hotels in Niagara Falls
A recent review
3 of 5 stars reviewed 2 days ago
MikeT100 Columbia, South Carolina
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767 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Columbia, South Carolina
Top Contributor
58 reviews 58 reviews
29 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Let me begin by noting that we attended a conference at the hotel and the negotiated rate was excellent. If, however, we were paying rack rate (or even some less discounted rate), it would not have been a particularly good value. Several reviewers have noted rude front desk staff. I didn't get rude; I just got generally vague most of... More

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Baltimore, Maryland
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Pros: Convenient TGIF and starbucks. Cons: Rude receptionists. We arrived earlier at ~1pm and the male receptionist without a name tag refused to let us check in and was talking to us without a smile with a rude tone. We came back at 3pm to check in and again there was no room for us. We waited for an hour... More

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kuala lumpur
Top Contributor
133 reviews 133 reviews
34 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The check in counter is manned by an exceptionally rude staff who refuse to look at you while talking or answer any queries. There was no queue and we were very polite and patient with her. Strange name..Renbam something. The concierge staff was the complete opposite. Helpful attentive n passionate. Sal saved the day for us. Room is decent but... More

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Erie, Pennsylvania
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I traveled with our son, daughter-in-law, and their three children to Niagara Falls, NY for a one night stay. This Sheraton was wonderful! Our positive experience started at the front desk with competent, helpful staff. Our room was spacious and nicely appointed. We are members of the Starwood loyalty program and were able to enjoy a one... More

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London, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed at the Sheraton at the beginning of April with a friend as we were going to Seneca that night. This was not my first time here and I have always been pleasantly surprised. Check-in was smooth and the front desk staff was very friendly. The room was clean and spacious, what you would expect from a Sheraton. It... More

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Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here as part of a Groupon deal. It was well worth it! Conveniently located to the falls, TGI Fridays and Starbucks downstairs!! Friendly staff, who upon check in signed us up for star rewards program that allows us to have free drinks and apps. We chose not to have daily maid service and they left us a $5... More

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Southeast Louisiana
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed two nights in June '13. The room was just ok and the bathroom was very small. Housekeeping forgot to give us towels one morning and then forgot to leave coffee for the coffee maker the next morning. I've never had this happen at any hotel. Imagine ready to get in your shower and realizing you have no towels?... More

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Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for taking the time to write a review. As I see by what you have written you were here over 10 months ago. Please note many thing have changed since you were here. We have completed over a 4 million dollar renovation to the rooms and the lobby. Our management team has been drastically upgraded. You will also... More

Forty Fort, PA
Top Contributor
55 reviews 55 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My fiancee and I stayed at the Sheraton as part of a Living Social deal- which also included wine tasting at local wineries, a TGIFridays voucher and a Starbucks voucher. There wasn't a fridge in our room but on request, we had one brought up very quickly! The TGIFridays breakfast buffet was worth it and a quick walk downstairs! We... More

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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Second time here everything was clean comfortable made good use of food and casino vouchers very nice staff. Food at TGIF was great made a little money at the casino with our free voucher only disappointment was the pool was closed for renos

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Saint Marys, Pennsylvania
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Booked 2 nights for my husband to attend seminar then received an email with a great promotion for the same cost that we were already paying for our room. I called and was told we would receive the Breakaway package. When we checked in we were told that we received a special rate of $129 and could not have the... More

Was this review helpful? Yes 2

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Hotel Summarization (Beta)

What travelers say

  • Seneca casino(15)
  • Very nice(15)
  • US side(13)
  • Very friendly(7)
  • Front desk staff(6)
  • Breakfast buffet(5)
  • Would not stay(3)

Additional Information about Sheraton At The Falls

Address: 300 Third Street, Niagara Falls, NY 14303
Location: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 48 hotels in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton At The Falls 3.5*
Official Description (provided by the hotel):
Welcome to the Sheraton At The Falls Niagara Falls, New York USA. This upscale hotel features 392 guest rooms including 25 luxury suites. If you’re looking to hold a meeting or special event they offer over 14,000 square feet of prime meeting/event space including the stately Crown Jewel Ballroom which can handle events to 300 people. The hotel is located in the heart of downtown within walking distance of the New York State Park as well as the Canadian border. The property is situated directly adjacent to the Seneca Niagara Casino & Hotel and next door to the The Conference Center Niagara Falls which features 116,000 square feet of flexible meeting/event space. We are located just minutes away from Niagara University, Fashion Outlets Niagara Falls, historic Lewiston and less than 30 minutes from Buffalo, New York. Area attractions include: Maid of the Mist Boat Ride, Cave of the Winds, Journey Behind the Falls, helicopter rides, souvenir shops and many nature and hiking trails. The Jade Restaurant offers your favorite breakfast selections daily. For lunch and dinner enjoy the upbeat atmosphere of our T.G.I. Friday’s located right off the lobby. We also have Niagara Fall’s only full service Starbucks. Complimentary wireless high speed internet is available throughout the facility. We also feature a large indoor pool and fitness center. Parking is $5 daily with in and out privileges. ... more   less 
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Also Known As:
Sheraton At The Falls Hotel
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza

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