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Howard Johnson Closest to the Falls and Casino

2.0 of 5
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454 Main Street, Niagara Falls, NY 14301
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1 room 1 adult
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667 Reviews from our TripAdvisor Community

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Ravenna, Ohio
1 review
1 of 5 stars Reviewed 2 weeks ago

Rooms were clean, but they had the heat turned off in the hallways of all floors except the first. The heat was also turned of in the room when we got there. It took the room 4 hours to warm up to a comfortable level. I will never stay there again.

Review collected in partnership with Howard Johnson

Helpful?
Thank 213lawrencek
Buffalo, New York
1 review
3 of 5 stars Reviewed 4 weeks ago

I paid $200 for a hot tub suite and the jets didn't work so I'd like some kind of compensation.

Review collected in partnership with Howard Johnson

Helpful?
Thank amymS7472TX
steve f, General Manager at Howard Johnson Closest to the Falls and Casino, responded to this review

Thank you for taking the time to review our hotel on tripadvisor. I am extremely sorry you experienced some problems with the hot tub. Had you expressed your concerns to the front desk we would have gladly addressed the issue. Please do not hesitate to contact us regarding your concerns. Thanks again for reviewing us and please consider us in... More 

Rochester, New York
1 review
3 of 5 stars Reviewed 5 weeks ago

The rooms were decent size but just about everything was outdated. New furniture and electronics needed. OK for quick one night stay but anything more would be difficult. Did have great view of Canada.

Review collected in partnership with Howard Johnson

Helpful?
Thank stevenpT1920BB
steve f, General Manager at Howard Johnson Closest to the Falls and Casino, responded to this review

Thanks for taking the time to review our hotel online. I am happy you found the rooms to be clean and spacious at The Howard Johnson Closest to the Falls at 454 main Street Niagara Falls, NY. I am also glad you enjoyed your view of Canada. Our location, friendly staff and clean, spacious rooms makes us an ideal destination... More 

Level Contributor
2 reviews
1 of 5 stars Reviewed January 2, 2016 via mobile

Run-down, dingy, and smelly. I had reserved a room over the phone through a third party without seeing pictures or reviews of this place but was told it had a 4/5 rating. No such thing. Wanted to turn and run as soon as we saw the place. But, it was after 11 pm and our three kids all under age... More 

Helpful?
Thank Kristina A
steve f, General Manager at Howard Johnson Closest to the Falls and Casino, responded to this review

Thank you for taking the time to review our Hotel online. I am very sorry you had a negative experience while staying with us. We treat this matter very seriously and have taken the necessary steps to ensue future guest satisfaction. Although our hotel is dated, we take pride in providing clean, comfortable lodging and friendly service. It is our... More 

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Toronto, Canada
1 review
2 of 5 stars Reviewed January 2, 2016

booked for 3 nights at Howard Johnson 122715 check out 123015. 1st night no water heater according to staff busted and will have to wait overnight to have it fixed. fixed the following morning around 9AM.

Review collected in partnership with Howard Johnson

Helpful?
Thank herminiod2016
steve f, General Manager at Howard Johnson Closest to the Falls and Casino, responded to this review

Thank you very much for taking the time out of your busy day to review our hotel. Your patience and understanding, are greatly appreciated. The hot water was restored the following morning . We would have had it operating sooner but the parts were not available on Sunday. Thanks again and please consider staying with us if your future plans... More 

Finger Lakes, New York
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed January 1, 2016

Hotel was clean but clearly in need of a full renovation. Room was also clean but in need of a drastic renovation. The girl at the front desk with her bright red hair was not very friendly at check-in and her appearance (lack of professional look) had us questioning the choice we made to stay here within the first 2... More 

Helpful?
Thank rk2011_11
steve f, General Manager at Howard Johnson Closest to the Falls and Casino, responded to this review

Thank you for taking the time out f your busy day to review our hotel. I am happy you found the Howard Johnson Closest to the Falls at 454 Main Street Niagara Falls, NY to have clean rooms and a good location. I will speak to the front desk personnel regarding your concerns. We do not own the vending machines... More 

Jarvisburg, North Carolina
1 review
2 of 5 stars Reviewed December 31, 2015

Staff was ok not a cheap hotel elevator shakes always went just past floor roach in bathroom beds were fine. Older tvs. Continental Breakfast not very good. Milk and yogurt sat on counter getting warm. I will not stay there again.

Review collected in partnership with Howard Johnson

Helpful?
Thank pamelaf166
steve f, General Manager at Howard Johnson Closest to the Falls and Casino, responded to this review

Thanks for your comments regarding your recent stay at our property in Niagara Falls. I am extremely sorry you had a negative experience while staying with us. Your comments are important and I will address your concerns with the appropriate staff members. Thanks again and please consider us in the future. More 

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